Supervisor Team Lead
12 days ago
New York
Job Description JOB SUMMARY: To provide efficient management of location to ensure excellent QSC (Quality, Service & Cleanliness) & overseeing all areas of operation in the absence of Restaurant Manager. RESPONSIBILITIES: • Ensure daily operations are conducted per established policies and procedures., • Ensure the restaurant is stocked with adequate products in warmer, showcases, and steam table. Check all products for freshness., • Ensure proper opening and closing procedures are carried out in the absence of the Restaurant Manager. Ensure the timely opening of the restaurant., • Supervise employee activities. Ensure quality, service, and food safety procedures are being followed. Assist at the front of the house with customer service., • Assist in management and ordering of stock., • Conduct daily, weekly, and monthly inventory counts and balancing of stock to assist in reduction of food waste, and follow standard operating receiving and storage procedures., • Follow proper food handling guidelines and ensure that all the local Health Department policies and procedures are being met., • Assist in maintaining a clean and sanitary environment., • Assist in achieving same-store sales goals., • Ensure all cash procedures are being followed, transactions are processed efficiently and daily close out cash sheets are balanced., • Ensure safe funds are balanced, and the safe log completed daily., • Ensure customer complaints are recorded, attended to promptly, and reported., • Assist in training of new employees, • Assist in local store marketing ( ensure promotional posters installed correctly in the restaurant)., • Any other duties that may be assigned Page Break EDUCATIONAL REQUIREMENTS AND EXPERIENCE • A minimum of a Diploma in Supervisory Management or equivalent, • A minimum of one (1) year experience at the supervisory level, • A current NYC Food Handler Permit/ServSafe Food Handler Permit mandatory SKILLS REQUIREMENTS • Have knowledge of service and food and beverage, generally involving at least one year of front-of-the-house operations or have previously operated at a supervisory level., • Be able to communicate and understand the predominant language(s) of the restaurant's trading area., • Possess excellent basic math skills and have the ability to operate a cash register or POS system., • Be able to work in a standing position for long periods., • Be able to reach, bend, stoop, and frequently lift up to 50 pounds. HYGIENE AND DEPORTMENT • Cover hair at all times, • Wear the proper uniform, including name tag, at all times., • Ensure that nails are kept short and clean - no nail polish, • Exhibit good hygiene at all times, • Wear full shoes at all times - No slippers PERFORMANCE CRITERIA This job is satisfactorily performed when: • Sales targets are achieved., • The profitability goal of the restaurant is achieved and maintained., • The restaurant maintains excellent assessment ratings, • Customers are provided with the highest level of service, and there is repeat business because of this factor., • A high level of initiative, flexibility, and dependability is displayed at all times, • The job is performed with professionalism and integrity.