Customer Service Representative - REMOTE - Tran Florist - Charlotte

Ofertas como Customer Service Representative - REMOTE

• Sagility

  

  Work from Home: Customer Service Representative (Healthcare)

  hace 5 días

  Charlotte

  Work from Home: Customer Service Representative (Healthcare) Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Work from Home: Customer Service Representative (Healthcare) Job Description: Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Become Part of a Team That S.O.A.R,s! • S Spark Curiosity, • O One Team, One Direction, • A Action for Results, • R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional. Benefits You Will Enjoy: • Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour)., • Performance-based incentives., • Paid training in a cutting-edge virtual training environment., • Comprehensive health coverage (available after 90 days)., • Employee wellness and engagement programs., • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives. Your Role: • Handle incoming calls promptly and professionally., • Research and provide effective resolutions to customer inquiries., • Accurately document call details., • Communicate empathetically and diplomatically with clear, professional articulation., • Meet team goals for quality and customer satisfaction daily. What You Bring to the Table: • Commitment to excellence and a positive attitude., • Strong communication and interpersonal skills., • Comfort in a fast-paced, team-oriented environment., • Proficiency in navigating computer applications., • Desire to exceed customer expectations and grow professionally., • Previous healthcare experience is a plus., • At least 1 year of experience in a call center environment is required. Job Requirements: • Must be 18 years or older., • High School Diploma or equivalent., • Minimum of 1 year at a single job, preferably in customer service., • Reliable attendance, with no absences in the first 90 days., • Typing at least 25 WPM., • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download., • Secure, private work area at home., • Flexible availability, including weekends. Additional Perks: • Daily Pay., • Medical, Dental, and Vision coverage., • Life Insurance., • Short-Term and Long-Term Disability options., • Flexible Spending Account (FSA)., • Employee Assistance Program., • 401(k) with employer contribution., • Paid Time Off (PTO)., • Tuition Reimbursement. Sagility is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home Texas (CST)United States of America

• Sherwin-Williams

  

  Bilingual Customer Service Specialist (Spanish)

  hace 1 mes

  Charlotte

  The starting pay for this role is $16/hour Full-Time The individual selected for this role will be expected to work at Store # 2491 McMullen Creek. Located at 10701-A McMullen Creek Pky, Charlotte NC 28226 Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 – Online Application Find the role(s) that interest you on our Careers page: _ Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at _. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. • Ensure high levels of customer satisfaction through excellent sales service, • Assist customers in person and over the phone by determining needs and presenting appropriate products and services, • Build productive trust relationships with wholesale and retail customers, • Process sales transactions accurately and consistent with policies and procedures, • Follow and achieve sales goals on a monthly, quarterly, and yearly basis, • Maintain precise work order files and formulas, • Pull appropriate products from the sales floor or warehouse, • Tint and mix products, as needed, to customer specifications, • Stock shelves and set up displays, • Clean store equipment, • Load/unload delivery trucks, • Assist in making deliveries, as needed, • Maintain in-stock and presentable condition assigned areas, • Remain knowledgeable on products offered and discuss available options, • Comply with inventory control procedures, • Suggest ways to improve sales Minimum Requirements:, • Must be at least eighteen (18) years of age, • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, • Must be able to read, write, comprehend, and communicate in English, • Must be able to read, write, comprehend, and communicate in Spanish, • Must have a valid, unrestricted Driver’s License, • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation, • If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal, • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications:, • Have at least a High School diploma or GED, • Have at least one (1) year of experience working in a delivery, retail, or customer service position, • Have previous work experience selling paint and paint-related products, • Have previous work experience operating tinting and mixing equipment #SHWSalesBL

• Year Up United

  

  Customer Service Fundamentals JOB Training Opportunity

  hace 3 días

  Charlotte

  Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Wells Fargo, Lowe's Companies, Inc. or other leading organizations in the Charlotte area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Banking, • IT Support, • Application Development, • Data Analysis, • Project Management, • Business Operations, • Customer Success, • Network Security & Support Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

• Year Up United

  

  Customer Service Fundamentals Career Training Opportunity

  hace 3 días

  Charlotte

  Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Wells Fargo, Lowe's Companies, Inc. or other leading organizations in the Charlotte area. Are you eligible? You can apply to Year Up United if you are: • A high school graduate or GED recipient, • Eligible to work in the U. S., • Available Monday-Friday throughout the duration of the program, • Highly motivated to learn technical and professional skills, • Have not obtained a Bachelor? s degree, • You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: • Banking, • IT Support, • Application Development, • Data Analysis, • Project Management, • Business Operations, • Customer Success, • Network Security & Support Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

• Ally Waste

  

  Trash Valet - Southpark Area

  hace 5 días

  Charlotte

  Job DescriptionDescription: Looking for a simple side job and have an open-bed pickup truck or trailer? Ally Waste is hiring Part-Time, Night Trash Collectors (Trash Valet). Earn $250/week working a short evening schedule (5 nights per week). As a Trash Valet, each evening, you will collect tied trash bags from apartment doorsteps and take them to the community dumpster. You play an important role in helping keep apartment communities clean and running smoothly. Schedule: • Sunday-Thursday Evenings, • Start Time: 7pm, • Shifts typically take 1-2 hours per night (around 5-10 hours per week) Pay: • $50/night What you'll do: • Walk the apartment community collecting tied trash bags from residents' doorsteps, • Transport bags to the designated dumpster area, • Take and upload photos in our company app, • Follow safety guidelines using provided personal protective equipment (PPE), • Work independently outdoors in all weather conditionsRequirements:, • Valid Driver's License & Proof of Auto Insurance with you listed as a covered driver, • Reliable transportation – Open Bed Pickup Truck or Trailer Required, • Smartphone, • Ability to carry up to 30lbs and Ability to walk stairs and be active for 1-2 hours, • Must be willing to provide additional coverage at other properties if/when requested. This role is perfect for someone who enjoys working independently, staying active, and earning extra income with a part-time evening schedule. Apply today to be considered for current or upcoming routes in your area! What Makes Ally Waste a great place to work as a Trash Valet? • Weekly Pay | Every Friday via Direct Deposit, • All Major Holidays Off, • Short Evening Shifts, • We take Safety Seriously | Gloves, safety vests, and protective gear are always provided, • Great Side Income | Evening shifts make it easy to earn extra income outside of your 9-5, • Opportunities to advance into leadership positions, • 401k | Available after 90 days tenure About Ally Waste Ally Waste is a nationally recognized valet trash and recycling provider serving apartment communities, student housing, and senior living facilities across the country. Our mission is simple: keep communities cleaner, residents happier, and properties running smoothly. We're a company built on the belief that the people doing the work are the ones who make the difference. That means investing in our team, holding ourselves to high standards, and treating everyone — colleagues, clients, and residents — with respect. If you're someone who takes pride in a hard day's work and wants to be part of a growing company that actually values its people, you'll fit right in here. #ZR

• Brightspeed

  

  Digital Customer Experience Manager

  hace 25 días

  Charlotte

  Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description The Digital Customer Experience Manager supports the execution and continuous optimization of authenticated and unauthenticated digital experiences across web and mobile applications for existing broadband customers. Reporting to the Digital Base Management Lead, this role creates intuitive, personalized, and frictionless digital journeys that enable customers to manage their services while driving revenue growth, increasing customer value, improving retention, and reducing customer effort. A key focus of this role is identifying and executing digital optimization opportunities and supporting go-to-market initiatives by developing clear experience requirements, analyzing customer behavior and performance, and partnering with UX/UI, Product, Engineering, Analytics, IT, CRM, Marketing and Customer Care to bring improvements to market. Key Responsibilities • Support the execution of the strategy and roadmap for authenticated & unauthenticated digital customer experiences across web and mobile applications, including account management, billing and payments, speed upgrades, value-added services, Wi-Fi management, digital support, and online self-service., • Lead continuous optimization of existing digital experiences by identifying customer friction, performance gaps, conversion opportunities, and opportunities to improve customer effort and engagement., • Develop clear, actionable digital experience requirements for go-to-market initiatives, business requests, enhancements, and optimization opportunities, translating business objectives into customer-centric digital solutions., • Translate customer needs, behavioral insights and journey friction points into clearly defined experience problems, requirements and recommendations., • Partner closely with UX/UI teams to design intuitive, engaging, and accessible customer experiences across authenticated digital channels., • Leverage digital analytics and customer behavior tools, including Google Analytics, FullStory, and similar platforms, to identify journey friction, customer behavior trends, conversion opportunities, and areas for continuous improvement., • Lead testing, experimentation, and continuous optimization across the digital customer experience, including A/B and multivariate testing, personalization, segmentation, and offer optimization., • Develop hypotheses based on customer insights and performance data, establish success metrics, measure results, and translate learnings into scalable improvements that increase conversion, engagement, retention, and customer value., • Monitor, and continuously improve key performance indicators, including digital revenue, upgrade conversion, digital attach rate, ARPU growth, self-service utilization, task completion rate, customer effort, NPS, churn reduction, and digital support deflection., • Support the development of KPI dashboards and compelling data stories using tools such as Looker and Power BI to translate digital performance data into actionable business insights and recommendations., • Work within Agile development environments to translate business requirements into executable digital initiatives and support successful implementation and ongoing optimization., • May perform other duties as assigned. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Qualifications Education & Experience • Bachelor’s degree in Business, Marketing, Digital Commerce, Information Systems, or a related field., • Minimum of 5 years of experience in eCommerce, digital product management, website/app optimization, customer experience, or customer lifecycle/base management., • Minimum of 3 years of experience driving customer-facing digital experiences tied to revenue, retention, conversion, or customer satisfaction outcomes., • Experience managing or optimizing authenticated digital, eCommerce, or customer self-service experiences., • Experience working in Agile development environments and partnering with technical and product teams. Skills & Competencies • Strong understanding of digital customer experience, eCommerce, customer lifecycle management, and self-service strategies., • Demonstrated ability to translate customer needs, behavioral insights, and business objectives into digital strategies, roadmaps, and actionable requirements., • Strong knowledge of upsell, cross-sell, retention, personalization, and customer engagement strategies., • Experience using digital analytics and behavioral tools such as Google Analytics, FullStory, or similar platforms., • Experience with experimentation and optimization methodologies, including A/B testing, multivariate testing, segmentation, and personalization., • Working knowledge of CRM, personalization, and marketing technology platforms., • Ability to analyze complex performance data and translate insights into actionable strategies and measurable improvements., • Experience developing and monitoring digital KPIs, dashboards, and performance reporting using tools such as Looker, Power BI, or similar business intelligence platforms., • Strong understanding of UX/UI principles and customer journey optimization., • Strong cross-functional collaboration and stakeholder management skills, with the ability to influence teams across Marketing, Product, Technology, Analytics, Sales, and Customer Care., • Strong strategic thinking, problem-solving, prioritization, and decision-making capabilities., • Excellent written and verbal communication skills in English. Preferred Qualifications • Experience in broadband, telecommunications, or subscription-based services., • Experience developing or optimizing Wi-Fi management, account management, billing and payment, or digital support experiences., • Experience managing authenticated web and mobile application experiences., • Experience with customer base management and lifecycle marketing strategies., • Advanced experience with digital experimentation, personalization, and optimization frameworks., • Experience partnering with CRM, UX/UI, Product, Engineering, and data teams in an Agile environment. Physical Demands & Work Conditions • Ability to communicate effectively through virtual and in-person meetings., • May require occasional travel based on business needs. #LI-RW1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

• ACS Auto Club Services, Inc.

  

  Travel Agent - Charlotte (WT Harris), NC

  hace 2 días

  Charlotte

  Job Type: Full time Exempt/Non Exempt: Hourly Job Description: $1,500 to $3,000 Signing Bonus (Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group) Location Details: • Charlotte, NC (WT Harris) Position Schedule / Shift: • Monday - Friday 8:30 am – 5:30 pm Position Summary Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base. Key Responsibilities Sales Growth & Business Development • Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings., • Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members. Member Relationship Management • Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings., • Receive and champion customer concerns through to resolution. Sales Goals & Product Expertise • Achieve assigned travel, membership, and credit card sales goals., • Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. Travel Planning & Booking Support • Prepare complex and/or large-scale domestic and international travel packages., • Complete reservations and advise clients regarding documentation requirements., • Make necessary travel arrangements, including reservations, payment collection, and document processing. Lead Generation & Technology Adoption • Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system., • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives. Required Qualifications • High school diploma or equivalent, • 1-year business to consumer sales Work Environment • This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation: Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path • Base pay (non-exempt), • Total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater., • Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales., • Guaranteed commission payouts: We invest in your success as you build your travel sales career., • Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus., • Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime., • Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven. Exclusive Travel Perks Sales Support That Helps You Succeed • Free leads, with priority placed on prospects who are most likely to travel., • In-office travel events and walk-in traffic help drive daily sales opportunities., • Direct-to-consumer marketing supports Travel Agents and helps generate interest., • Exclusive Preferred Partner discounted rates and member benefits help you close the sale., • AAA Members travel more than average consumers, giving you access to an engaged travel audience. Tools & Team Support to Reduce Administrative Work • Inside support structure designed to reduce administrative work., • Support from Air Desk and Inside Sales Agents., • Interactive group system that provides a seamless booking process. Training, Certifications & Development • Free Travel Partner training certifications provided., • Travel benefits for completing online training programs, which may result in free or reduced travel., • Familiarization tours and cruises offered through developmental programs at no cost. Exclusive Travel Agent Benefits • International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners., • Complimentary membership with the American Society of Travel Advisors (ASTA). Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness • Medical plans with multiple coverage options, including HSA eligibility., • Prescription drug coverage., • Dental and vision benefits., • Employee Assistance Program (confidential support services). Financial Protection & Insurance • Company-paid basic life insurance., • Optional supplemental life insurance and dependent coverage., • Short-term and long-term disability coverage., • Critical illness, accident, and pet insurance options. Retirement & Savings • 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service., • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave • Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month., • Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules., • Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education • Tuition assistance, • Professional certification support with 100% reimbursement for eligible programs., • Opportunities for career development and advancement. Additional Perks • Complimentary AAA membership with roadside assistance and travel discounts., • Adoption assistance program. Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified. #LI-DH1 #LI-ONSITE #appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit _ Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

• TRC Talent Solutions

  

  Customer Service Specialist

  hace 1 día

  Charlotte

  Customer Service Specialist We are assisting an international organization in seeking a Customer Service Specialist to join its U.S. distribution office. In this role, you will serve as the primary point of contact for assigned accounts, ensuring accurate order processing, timely delivery updates, and exceptional customer service. This opportunity offers up to $55k, bonus potential, 100% company-paid health insurance, and a 401(k) plan. Responsibilities: • Serve as the main point of contact for distributors and customers., • Answer inbound calls and process customer orders accurately within company systems., • Allocate orders based on available inventory and verify stock levels as needed., • Coordinate with the shipping team to ensure timely order fulfillment., • Address and resolve customer concerns, questions, and complaints in a professional manner., • Follow up on customer inquiries and provide prompt updates., • Communicate order status, shipment details, and delivery timelines to clients., • Maintain accurate customer and order information within company systems. Qualifications: • Previous customer service or order management experience required., • Experience with NetSuite preferred., • Bilingual English/Spanish skills are a plus, • Strong computer proficiency and data entry skills, with the ability to quickly learn new software applications., • Ability to learn and understand product offerings and specifications., • Excellent written and verbal communication skills., • Strong attention to detail, organization, and problem-solving abilities.