Customer Service & Office Administrator
3 days ago
Pompano Beach
Job Description Job Type: Full-Time Schedule: Monday–Friday, with occasional weekends as needed Pay: Competitive, based on experience About Sunshine Affordable Movers Sunshine Affordable Movers is a growing South Florida moving company focused on providing professional, reliable, and affordable moving services to residential and commercial customers. We are looking for a Customer Service & Office Administrator to join our team and help manage our daily office operations. The ideal candidate is organized, professional, dependable, comfortable speaking with customers, and experienced with QuickBooks and payroll. This is an important position for someone who can take ownership of administrative responsibilities while providing excellent customer service. Job Responsibilities Customer Service & Phones • Answer incoming business phone calls in a professional and friendly manner, • Respond to customer questions regarding moving services, pricing, scheduling, and policies, • Assist customers with booking and scheduling moves, • Follow up with leads and potential customers, • Confirm appointments and communicate scheduling changes, • Handle customer concerns, complaints, and service issues professionally, • Make outbound calls to customers, leads, vendors, and business partners, • Maintain a professional and helpful attitude with every customer, • Respond to emails, text messages, and other customer inquiries, • Maintain accurate customer and job information Office Administration • Perform daily general office and clerical duties, • Maintain organized digital and physical files, • Enter and update customer and company information, • Prepare documents, invoices, reports, correspondence, and forms, • Assist management with administrative projects, • Maintain calendars and schedules, • Track office supplies and place orders when necessary, • Assist with employee paperwork and records, • Coordinate communication between customers, movers, drivers, and management, • Assist with dispatch and daily scheduling as needed, • Maintain confidentiality of company and customer information QuickBooks & Accounting Support • Utilize QuickBooks for day-to-day business accounting tasks, • Create and send customer invoices, • Record and organize business transactions, • Assist with accounts receivable and accounts payable, • Reconcile transactions and review financial records, • Maintain accurate customer and vendor accounts, • Track payments and outstanding balances, • Assist management with financial reports and bookkeeping tasks, • Communicate with vendors and customers regarding billing when necessary, • Maintain organized accounting documentation Payroll • Assist with processing weekly/biweekly payroll, • Accurately enter employee hours and review timesheets, • Verify overtime and other payroll-related information, • Maintain payroll records, • Assist with employee onboarding paperwork, • Maintain confidentiality of employee payroll and personal information, • Work with management/accounting to resolve payroll discrepancies. Required Qualifications • Previous experience in customer service, office administration, bookkeeping, or administrative support, • Proficiency with QuickBooks, • Previous experience assisting with payroll, • Strong computer skills, • Excellent telephone etiquette and communication skills, • Strong written and verbal communication, • Ability to multitask and prioritize responsibilities, • Strong organizational and time-management skills, • Excellent attention to detail, • Professional appearance and demeanor, • Ability to work independently with minimal supervision, • Ability to maintain confidential information, • Reliable attendance and punctuality, • Strong problem-solving skills, • Ability to remain calm and professional when dealing with difficult customers, • Ability to learn new software and company procedures quickly Preferred Qualifications • Experience working for a moving company, transportation company, logistics company, home-services company, or similar business, • Experience with scheduling or dispatching, • Experience using CRM software, • Experience with Housecall Pro or similar field-service software, • Experience handling customer leads and converting inquiries into bookings, • Experience with accounts payable/accounts receivable, • Experience preparing business reports, • Experience with Microsoft Office, including Word and Excel, • Experience with Google Workspace, • Bilingual English/Spanish or English/Haitian Creole is a plus Skills We’re Looking For The successful candidate should be: Organized: Able to keep multiple jobs, customers, employees, and administrative tasks organized. Professional: Represents Sunshine Affordable Movers professionally when speaking with customers and business partners. Tech-Savvy: Comfortable learning and using QuickBooks, CRM systems, Microsoft Office, email, scheduling software, and other business technology. Detail-Oriented: Able to accurately handle invoices, payroll information, customer information, schedules, and financial records. Customer-Focused: Understands that excellent customer service is critical to our company’s reputation and growth. A Problem Solver: Can identify problems, find solutions, and know when to escalate an issue to management. Dependable: Shows up on time, follows through on responsibilities, and can be trusted to handle important office duties. What You’ll Do Every Day Your typical day may include: • Answering customer calls, • Scheduling and confirming moves, • Following up with potential customers, • Responding to emails and messages, • Coordinating with moving crews and management, • Creating invoices, • Processing payments, • Updating QuickBooks, • Reviewing employee timesheets, • Assisting with payroll, • Organizing paperwork, • Handling customer questions and concerns, • Assisting with daily office operations, • Supporting the Operations Manager and company leadership Ideal Candidate We are looking for someone who wants to grow with a company, not simply clock in and out. The ideal person is proactive, trustworthy, organized, professional, and willing to take initiative. You should be comfortable saying, “I’ll take care of it,” and following through. Because we are a growing company, responsibilities may evolve over time. The right candidate will have opportunities to take on additional responsibilities and grow within the organization. Work Environment • Professional office environment, • Fast-paced and growing company, • Customer-focused position, • Frequent communication with customers and employees, • Team-oriented workplace, • Opportunity for increased responsibility as the company grows Please submit your resume highlighting your experience in customer service, office administration, QuickBooks, bookkeeping, payroll, scheduling, and/or dispatching. Qualified candidates may be contacted for a phone interview followed by an in-person interview. Sunshine Affordable Movers is an equal opportunity employer.
