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  • Cashier / Sales Assistant
    Cashier / Sales Assistant
    30 days ago
    $18.5–$23 hourly
    Full-time
    Manhattan, New York

    We’re hiring an experienced, customer-focused professional to join our takeout and delivery front-of-house leadership team. This role is ideal for someone with strong customer service experience who takes ownership of the guest experience and is looking to grow within a fast-paced restaurant environment. This position plays a key role in overseeing the flow of takeout and delivery operations. You’ll be a primary point of contact for guests, delivery drivers, and the kitchen, ensuring orders are handled accurately, efficiently, and with care. What You’ll Do: • Handle guest interactions via phone, online platforms, and in person with a high level of professionalism, • Oversee and coordinate takeout and delivery orders from start to finish, • Communicate clearly with the kitchen regarding timing, modifications, and priorities, • Ensure accuracy when processing orders through the POS and delivery platforms, • Support and guide team members during busy service periods, • Maintain an organized, clean, and well-stocked takeout area, • Proactively resolve guest concerns and elevate the overall customer experience, • Who This Role Is For:, • Candidates with prior customer service or restaurant experience, • Fluent in English, with strong communication skills, • Available to work evenings, nights, and weekends, • Calm, organized, and confident under pressure, • Genuinely cares about guests and takes pride in service, • Motivated to grow into supervisory or management roles, • Why It’s a Great Opportunity:, • A hands-on leadership role in daily operations, • Direct impact on guest satisfaction and team performance, • Clear path for growth into lead, supervisor, or management positions, • Supportive, fast-paced work environment, • If you’re experienced, customer-driven, and looking for a role where your work truly matters and can grow over time, we’d love to hear from you.

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  • Cook
    Cook
    1 month ago
    $18–$19 hourly
    Full-time
    Manhattan, New York

    Job Description Position: Cook – San Wei Grand Central Pay: $19.00 per hour Company Overview: San Wei Grand Central is a high-energy fast-casual eatery located inside Grand Central Terminal in New York City. Known for our flavorful rice and noodle bowls, signature pastrami sandwiches, and bubble tea drinks, we deliver bold flavors with consistent service in a fast-paced environment. We’re looking for dependable and motivated kitchen professionals to join our growing team. Position Overview: We are hiring a Cook who can confidently execute our menu with consistency and efficiency. The ideal candidate will be responsible for prepping ingredients, cooking proteins and sides according to our Standard Operating Procedures (SOPs), and maintaining a clean, organized kitchen space. This role is key to ensuring smooth back-of-house operations and delivering the quality San Wei is known for. Key Responsibilities: Execute all recipes and cooking tasks in accordance with company SOPs Prep ingredients including vegetables, proteins, sauces, and noodles Cook and assemble hot food items with speed, accuracy, and consistency Maintain cleanliness and organization of all kitchen workstations Monitor food quality and report any discrepancies to the manager Adhere to food safety, sanitation, and health code standards Support team with additional kitchen duties as needed Requirements: Minimum 1 year of experience in a kitchen or line cook role Ability to read and follow prep lists and recipe SOPs Familiarity with Asian cuisine is a plus Able to lift 30+ lbs and stand for long periods Strong attention to detail and time management Must be punctual, dependable, and a team player Flexible availability, including evenings, weekends, and holidays Must be able to commute to Grand Central Terminal, NYC 10017 Compensation & Benefits: Pay: $19.00 per hour Employee food & drink discounts Paid training Flexible scheduling Opportunities for advancement Paid time off (for eligible employees) Job Types: Full-time, Part-time Expected Hours: 30–40 hours per week Shifts: 8-hour shifts, with morning, day, evening, and weekend options Work Location: In person at Grand Central Terminal, New York, NY 10017 Job Types: Full-time, Part-time Pay: $19.00 - $19.50 per hour Expected hours: 30 – 40 per week Benefits: Employee discount Flexible schedule Opportunities for advancement Paid sick time Paid training

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  • Fish Department Manager- sign-on bonus
    Fish Department Manager- sign-on bonus
    1 month ago
    $24–$27 hourly
    Full-time
    Manhattan, New York

    OVERVIEW Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family-run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality-forward customer experience. Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best-in-class assortment of prime dry-aged meats, chef-prepared foods, scratch-made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private-label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence. Citarella’s next chapter requires scaling this high-standard, founder-driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand. We are offering a SIGN-ON BONUS of up to $500 for the Fish Department (must meet all requirements- payments will be distributed during a specified timeline). Role and Responsibilities As a member of Citarella’s Seafood Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium seafood offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork. You will be responsible for merchandising, product rotation, waste monitoring, and engaging with guests to provide an outstanding shopping experience. • Provide exceptional guest service to drive sales and ensure satisfaction., • Use suggestive selling techniques to promote seafood products., • Receive, unload, and break down deliveries; stock and rotate merchandise., • Ensure all items meet Citarella’s high-quality standards before display., • Prepare seafood items, including cleaning and cooking shrimp and lobster., • Maintain and restock displays while ensuring proper rotation and facing of products., • Apply basic knife skills to prepare seafood as needed., • Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards., • Use and manage cleaning chemicals in accordance with safety protocols., • Communicate clearly and professionally with team members and management., • Maintain a professional, respectful, and guest-facing demeanor at all times., • Complete all assigned duties as directed by the management team. Requirements • 6 months to 1 year of experience in seafood handling, guest service, and sales., • Strong guest service and merchandising skills., • Ability to retain and apply product knowledge., • Strong organizational and time management skills in a fast-paced environment., • Problem-solving ability and sense of urgency., • Team player with a willingness to support fellow associates., • Flexible availability, including evenings, weekends, and holidays.

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  • Team Member (Fast Food)
    Team Member (Fast Food)
    1 month ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    CULTIVATE A BETTER EXPERIENCE At Taco Tek, we believe fast food shouldn’t feel like fast food. We’re on a mission to serve bold Mexican-inspired flavors using fresh ingredients, made-to-order meals, and genuine hospitality. Whether we’re preparing a burrito, grilling steak, frying fresh chips, or welcoming guests with a smile, every team member plays an important role in creating an exceptional experience. We’re looking for energetic, dependable people who take pride in their work, enjoy working with others, and want to grow with a fast-growing restaurant brand. If that sounds like you, we’d love to meet you. THE OPPORTUNITY As a Crew Member, you’ll learn every aspect of the restaurant. Depending on your experience and shift, you’ll rotate through different stations including: • Grill, • Prep, • Line, • Cashier, • FOH, • Closing & Opening Operations Whether you’re opening the restaurant in the morning or closing late at night, you’ll help deliver great food and outstanding service while maintaining Taco Tek’s standards for quality, cleanliness, speed, and hospitality. No two shifts are exactly alike, giving you the opportunity to learn new skills and grow into leadership positions. WHAT YOU’LL DO Every shift starts with one goal: Deliver an exceptional guest experience. Responsibilities may include: Guest Experience • Welcome every guest with a positive attitude., • Prepare customized orders accurately and efficiently., • Deliver friendly, fast, and genuine customer service., • Resolve guest concerns professionally., • Maintain a clean and inviting dining room. Food Preparation • Prepare fresh ingredients daily., • Grill meats and vegetables., • Fry chips, fries, quesadillas, and other menu items., • Assemble burritos, bowls, tacos, nachos, salads, and other made-to-order meals., • Follow recipes and portion standards., • Ensure food quality and presentation meet Taco Tek standards. Restaurant Operations • Stock and replenish ingredients throughout the shift., • Rotate inventory using FIFO procedures., • Monitor food quality and freshness., • Complete prep work throughout the day., • Follow all food safety and sanitation standards., • Complete temperature logs and required checklists. Teamwork • Support teammates during busy periods., • Communicate clearly between front and back of house., • Help train new Crew Members., • Maintain a positive, respectful work environment. MORNING SHIFT RESPONSIBILITIES Morning Crew Members help prepare the restaurant for a successful day by: • Opening kitchen and dining areas, • Preparing fresh ingredients, • Cooking proteins and sides, • Stocking stations, • Receiving deliveries, • Organizing inventory, • Preparing online order stations, • Ensuring the restaurant is ready before opening NIGHT & CLOSING SHIFT RESPONSIBILITIES Closing Crew Members help finish the day strong by: • Serving late-night guests with the same quality and hospitality, • Keeping stations stocked until closing, • Breaking down kitchen equipment, • Cleaning grills, fryers, prep stations, and dining areas, • Properly storing food, • Completing nightly prep, • Washing dishes and utensils, • Completing closing checklists, • Leaving the restaurant clean, organized, and ready for the next day’s team WHAT YOU’LL BRING TO THE TABLE We’re looking for people who are: • Reliable and punctual, • Positive and hardworking, • Team-oriented, • Friendly and guest-focused, • Willing to learn, • Comfortable working in a fast-paced environment, • Passionate about fresh food and hospitality Qualifications: • Restaurant or customer service experience preferred, but not required., • Strong communication skills., • Ability to stand for long periods., • Ability to lift up to 50 pounds., • Comfortable working around hot equipment., • Flexible availability, including nights, weekends, and holidays., • Must meet minimum hiring age requirements., • 21+ preferred for certain positions. GROW WITH TACO TEK Many of our leaders started as Crew Members. We believe in promoting from within and investing in our people. Potential career path: Crew Member ↓ Kitchen Specialist / Cash Lead ↓ Shift Leader ↓ Assistant General Manager ↓ General Manager ↓ District Manager WHY YOU’LL LOVE WORKING HERE ✔ Competitive pay ✔ Free meal during every shift ✔ Flexible scheduling ✔ Paid training ✔ Growth opportunities ✔ Cross-training across multiple stations ✔ Employee recognition programs ✔ Team-focused culture ✔ Fast-paced environment where every day is different ✔ Opportunity to grow with a rapidly expanding restaurant brand OUR VALUES Fresh First We prepare food with pride using quality ingredients. Hospitality Always Every guest deserves an exceptional experience. Better Together We win as one team. Own It Take responsibility. Solve problems. Lead by example. Keep Growing Learn something every shift. Move With Purpose Work efficiently without sacrificing quality. Join the Taco Tek Team Whether you’re looking for your first job, building a career in hospitality, or searching for a place where hard work is recognized, Taco Tek is a place where you can learn, grow, and make an impact every day. Fresh Food. Great People. Endless Opportunity.

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  • Room Attendant
    Room Attendant
    1 month ago
    $21.59 hourly
    Full-time
    Clifton

    PURPOSE: A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways and public areas in the hotel servicing guest rooms in accordance with hotel policy. The room attendant is responsible for stocking carts with room supplies, replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks. RESPONSIBILITIES: • Approach all encounters with guests and employees in a friendly service-oriented manner., • Maintain regular attendance in compliance with brand standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Always comply with brand standards and regulations to encourage safe and efficient hotel operations., • Thoroughly clean and restock the required number of guest rooms per shift., • Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guest rooms., • Perform other tasks/jobs as assigned by the supervisor or manager., • May be required to disassemble furniture or items in the guest room to conduct deep cleaning., • Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils. Requirements QUALIFICATIONS: • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • This position requires strong attention to detail and the ability to communicate effectively with guests and team members verbally or in written form., • Must be able to convey information and ideas clearly., • Must work well in stressful high-pressure situations. Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 100% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This position is a part of the NYHTC Trades Union bargaining agreement** This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

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  • Part time Supervisor
    Part time Supervisor
    1 month ago
    Full-time
    Williamsburg, Brooklyn

    We are seeking a reliable and motivated Part-Time Supervisor to oversee daily operations and support the team during assigned shifts. The ideal candidate is a strong leader with excellent communication and organizational skills who can ensure smooth operations, maintain high customer service standards, and assist with staff supervision. Key Responsibilities: Supervise daily operations during assigned shifts. Lead, motivate, and support team members to achieve performance goals. Ensure excellent customer service and promptly resolve customer concerns. Monitor employee attendance, productivity, and compliance with company policies. Assist with staff scheduling, shift coverage, and task delegation. Train and mentor new employees as needed. Maintain a clean, safe, and organized work environment. Handle opening and closing procedures, including cash handling and reports (if applicable). Communicate operational updates and issues to management. Ensure inventory, supplies, and equipment are properly maintained. Requirements: Previous supervisory or leadership experience preferred. Strong communication, leadership, and problem-solving skills. Ability to work independently and make sound decisions. Excellent organizational and time management skills. Flexible availability, including evenings, weekends, and holidays if required. Basic computer and point-of-sale (POS) system knowledge is an advantage. High school diploma or equivalent required; additional education is a plus.

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  • Shift Supervisor, Team Leader
    Shift Supervisor, Team Leader
    1 month ago
    $19.5–$22 hourly
    Part-time
    Jackson Heights, Queens

    We’re looking for a hands-on Team Lead to support the daily operations of multiple business locations. ( All within walking distance 1-2 block radius) This role works alongside our managers, providing guidance, support, and an objective perspective to help maintain high operational standards. This is not a store manager position. Instead, you’ll work across two locations, helping managers succeed by identifying opportunities for improvement, ensuring consistency, and making sure nothing gets overlooked. If you have a keen eye for detail, enjoy coaching others, and take pride in operational excellence, we’d love to meet you. Key Responsibilities Operational Support * Visit multiple locations to ensure smooth day-to-day operations. * Partner with managers to improve efficiency without disrupting their leadership. * Identify operational issues, inconsistencies, or opportunities that may be overlooked. * Conduct opening, mid-shift, and closing walkthroughs. * Follow up to ensure corrective actions are completed. Staff Leadership & Development * Assist managers with employee coaching and training. * Help onboard new team members. * Reinforce company policies, procedures, and service standards. * Support managers in developing strong, accountable teams. Quality, Safety & Compliance * Ensure locations meet company cleanliness and operational standards. * Verify compliance with health, food safety, and sanitation regulations where applicable. * Inspect kitchens, customer areas, storage rooms, and workspaces. * Help locations remain inspection-ready at all times. Customer Experience * Observe guest interactions and identify opportunities to improve service. * Assist in resolving customer concerns professionally. * Promote a positive, welcoming environment for both guests and employees. Inventory & Operations * Monitor inventory practices and help reduce waste. * Verify deliveries, storage procedures, and organization. * Report operational trends and recommend improvements. * Assist ownership with operational reporting and follow-up. Facilities & Maintenance * Identify maintenance needs before they become larger problems. * Coordinate with managers to ensure repairs are completed. * Help maintain safe, clean, and organized facilities. Qualifications * Leadership experience in restaurants, hospitality, retail, or multi-unit operations.(2 years minimum) *Food Handlers Certificate (must ) * Strong observation and problem-solving skills. * Ability to build relationships and coach others with professionalism and respect. * Excellent communication and organizational skills. * Self-motivated, dependable, and detail-oriented. * Bilingual (English/Spanish) preferred. * Flexible schedule and reliable transportation. What We’re Looking For We value someone who: * Notices the little things others miss. * Leads through support rather than authority. * Builds trust with managers and staff. * Takes ownership without needing constant supervision. * Believes that great operations are built through consistency and teamwork. Benefits: • Employee discount, • Flexible schedule, • Paid time off Work Location: In person

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    1 month ago
    Full-time
    Manhattan, New York

    We are seeking an experienced Restaurant Floor Manager with a strong understanding of wine to join our team, working alongside our General Manager. The ideal candidate will bring a solid background in food service management and a passion for delivering outstanding guest experiences. As the Floor Manager, you will be responsible for maintaining the highest standards of service, food safety, and quality. This position demands a proactive leader with the ability to effectively manage staff, control inventory, and create a seamless dining experience for our guests. To succeed in this role, you should have solid management experience in a fast-paced restaurant environment and a strong understanding of front-of-house operations. Your leadership will be key in ensuring that both guests and staff have a memorable experience every day. Responsibilities Coordinate daily Front of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Skills Proven work experience as a Restaurant Floor Manager Proven customer service experience as a manager Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software. (OpenTable and SevenRooms) Strong leadership, motivational and people skills Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: 401(k) Employee discount Paid time off Paid training Shift: 10 hour shift Evening shift Work Location: In person

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  • Chef
    Chef
    1 month ago
    $16–$19 hourly
    Full-time
    Flatbush, Brooklyn

    Fancy Buffet Haitian Restaurant Position Summary Fancy Buffet is seeking a reliable, experienced, and motivated Kitchen Supervisor / Chef to lead our kitchen operations and ensure every customer receives high-quality, authentic Haitian cuisine. This position is responsible for supervising the kitchen team, maintaining food quality and consistency, managing inventory, preparing food, fulfilling customer orders efficiently, and ensuring the kitchen remains clean, organized, and compliant with all health and safety regulations. When the Owner is not on-site, the Kitchen Supervisor is expected to oversee all kitchen operations, make operational decisions, direct staff, and ensure the kitchen runs smoothly. Key Responsibilities Kitchen Leadership • Supervise and manage all kitchen staff during assigned shifts., • Delegate tasks and ensure employees remain productive throughout the day., • Maintain high standards for food quality, presentation, and consistency., • Train and coach kitchen employees on recipes, portioning, and proper procedures., • Address operational issues and make decisions in the absence of the owner. Food Preparation & Order Fulfillment • Prepare ingredients and menu items according to Fancy Buffet recipes and standards., • Ensure all prep work is completed before service begins., • Coordinate the kitchen to fulfill customer orders quickly and accurately., • Monitor ticket times to maintain efficient service., • Verify portion sizes and presentation before food leaves the kitchen. Inventory Management • Monitor inventory levels of meats, vegetables, dry goods, spices, and kitchen supplies., • Conduct regular inventory counts., • Report low-stock items and assist with ordering., • Properly rotate inventory using FIFO (First In, First Out) methods., • Minimize food waste and control food costs through proper storage and portioning. Cleanliness & Food Safety • Maintain a clean, organized, and sanitary kitchen at all times., • Ensure compliance with all local health department regulations and food safety standards., • Enforce proper food handling, storage temperatures, and sanitation procedures., • Ensure all equipment, prep areas, refrigerators, freezers, and workstations are cleaned daily., • Complete opening and closing cleaning checklists. Quality Control • Ensure every dish meets Fancy Buffet's quality standards., • Taste and inspect food throughout service., • Maintain consistency in recipes and seasoning., • Monitor freshness of prepared foods and discard any items that do not meet quality standards. Team Accountability • Hold kitchen staff accountable for performance and cleanliness., • Address attendance, punctuality, and workplace professionalism., • Communicate operational issues directly to ownership., • Foster a positive, respectful, and team-oriented work environment. Qualifications • Previous experience as a Chef, Lead Cook, Kitchen Supervisor, or Kitchen Manager., • Strong knowledge of food preparation, food safety, and inventory management., • Ability to lead a team in a fast-paced kitchen., • Strong organizational and communication skills., • Ability to multitask while maintaining attention to detail., • Dependable, punctual, and professional., • Experience preparing Haitian cuisine is strongly preferred. Physical Requirements • Ability to stand for extended periods., • Ability to lift up to 50 pounds., • Ability to work evenings, weekends, and holidays as needed., • Comfortable working in a fast-paced kitchen environment. Compensation Compensation is based on experience and qualifications. Why Join Fancy Buffet? • Opportunity to lead a growing restaurant., • Significant responsibility and autonomy in kitchen operations., • Work with a passionate team committed to authentic Haitian cuisine., • Opportunity for growth into a Kitchen Manager or Executive Chef role as the business expands.

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  • Bar Manager / Lead Mixologist
    Bar Manager / Lead Mixologist
    2 months ago
    Full-time
    Little Haiti, Brooklyn

    Bar Manager / Lead Mixologist Location: Deia Job Type: Full-Time / Part-Time We're looking for an experienced Bar Manager & Mixologist to take ownership of our bar program and elevate the guest experience. This is an opportunity for someone who is passionate about cocktails, hospitality, and driving profitability through creativity and exceptional service. Responsibilities • Manage all daily bar operations and ensure the bar is clean, organized, and fully stocked., • Maintain accurate inventory, monitor product levels, and prevent shortages or excessive waste., • Develop and execute a profitable, seasonal cocktail program featuring unique and innovative signature drinks., • Analyze cocktail costs and pricing to maximize profitability while maintaining quality., • Train and mentor bartenders on recipes, service standards, and upselling techniques., • Increase beverage sales through creative promotions and exceptional guest engagement., • Build relationships with vendors and assist with ordering and inventory management., • Ensure compliance with all health, safety, and alcohol service regulations. Qualifications • Proven experience as a Bar Manager, Lead Bartender, or Mixologist., • Strong knowledge of classic and modern cocktails, spirits, beer, and wine., • Experience creating original cocktail menus with a focus on profitability., • Excellent inventory management and cost-control skills., • Strong leadership and team-building abilities., • Outstanding customer service and communication skills., • Natural ability to upsell premium beverages and create memorable guest experiences., • Reliable, organized, and able to thrive in a fast-paced environment. What We're Looking For: We want someone who takes pride in their craft, treats the bar as their own, and is always thinking about ways to improve the guest experience while increasing sales. If you're creative, detail-oriented, and know how to build a bar program that guests keep coming back for, we'd love to meet you. Compensation: Competitive pay based on experience, plus potential performance incentives. Apply today with your resume and, if available, examples of cocktail menus or signature drinks you've created.

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  • Assistant store director
    Assistant store director
    2 months ago
    Full-time
    Manhattan, New York

    Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities 1. Leadership & Team Development • Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service., • Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards., • organizational skills, • Step in to manage the store in the absence of the Store Manager. 1. Customer Experience • Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship., • Build lasting relationships with customers, focusing on client development and repeat business. 1. Sales Performance • Assist in achieving store sales goals by driving individual and team performance., • Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results. 1. Store Operations • Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard., • Ensure compliance with company policies and procedures, including health and safety regulations. 1. Problem Solving & Decision Making • Address customer concerns effectively, resolving any issues promptly and professionally., • Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications • Proven retail experience, preferably within a luxury or premium brand environment., • Strong leadership and interpersonal skills, with a passion for team development., • Excellent customer service skills and the ability to build rapport with diverse clientele., • A results-driven mindset with the ability to analyze sales data and identify improvement areas., • Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!

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  • Digital Marketing & Online Presence Manager
    Digital Marketing & Online Presence Manager
    2 months ago
    Full-time
    Manhattan, New York

    Position Overview NY Iconic Tours is seeking a highly motivated Digital Marketing & Online Presence on site position. Manager to manage, optimize, and grow our digital presence across all online platforms. The ideal candidate will ensure our website, Google listings, advertising campaigns, and digital marketing efforts consistently generate more direct bookings, increase brand awareness, and improve our online reputation. This role is ideal for someone who is results-driven, creative, analytical, and experienced in tourism, hospitality, or e-commerce marketing. Key Responsibilities • Manage and continuously update the company website., • Improve website speed, user experience, and conversion rates., • Optimize SEO to increase organic search rankings., • Manage Google Business Profile and ensure business information remains accurate., • Create, manage, and optimize Google Ads campaigns., • Monitor and improve Google Maps visibility., • Manage online listings across travel and tourism platforms., • Optimize listings on TripAdvisor, Yelp, Bing Places, Apple Maps, and other directories., • Manage and improve the company's online reputation through review management., • Create landing pages for promotions and seasonal campaigns., • Monitor website analytics and customer behavior using Google Analytics and Search Console., • Track conversions and improve return on advertising spend (ROAS)., • Coordinate with the sales and operations teams to promote new products and special offers., • Maintain accurate tour schedules, pricing, and promotional content online., • Recommend new digital marketing strategies to increase direct bookings., • Monitor competitors and identify opportunities to outperform them online. Qualifications • Experience managing WordPress, Shopify, Wix, or similar CMS platforms., • Strong knowledge of SEO and local SEO., • Experience with Google Ads and Google Analytics., • Experience managing Google Business Profile., • Knowledge of Meta (Facebook & Instagram) advertising is a plus., • Familiarity with travel, tourism, or hospitality marketing is preferred., • Excellent written and verbal communication skills., • Strong analytical and problem-solving abilities., • Ability to work independently and meet performance goals. Performance Goals • Increase direct online bookings., • Improve Google search rankings., • Increase website traffic., • Reduce advertising cost per acquisition., • Improve conversion rates., • Grow positive Google reviews and online reputation., • Increase return on advertising spend., • Keep all online listings accurate and up to date., • Expand the company's digital presence across search engines and travel platforms. Compensation Competitive salary based on experience, with performance bonuses available for achieving measurable growth in online bookings, website traffic, search rankings, and advertising performance. Join NY Iconic Tours and help build one of New York City's leading sightseeing brands by driving our digital growth and online success.

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