New Orleans
Job DescriptionCompany Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements, • Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately, • Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition, • Ensure guest comfort, privacy, and confidentiality throughout all spa experiences, • Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate, • Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations, • Follow all sanitation, infection control, workplace safety, and professional licensing standards, • Assist with spa setup, preparation, and operational support as assigned, • Promote spa services, wellness offerings, and retail products professionally and responsibly, • Respond promptly and professionally to guest requests, questions, and service recovery opportunities, • Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned, • Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards, • Participate in required trainings, meetings, and continuing education as operationally required Qualifications, • Current Louisiana Massage Therapy License required if performing massage therapy services, • Additional spa, esthetics, or wellness certifications preferred depending on assigned services, • Previous spa, wellness, massage therapy, or luxury hospitality experience preferred, • Strong guest service and interpersonal communication skills, • Knowledge of massage techniques, wellness treatments, anatomy, contraindications, and spa sanitation standards, • Ability to maintain professionalism, discretion, and guest confidentiality at all times, • Ability to work independently and collaboratively within a team-oriented environment, • Professional appearance and polished demeanor required, • Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required, • High school diploma or equivalent preferred, • Must be legally authorized to work in the United States Additional Information All your information will be kept confidential according to EEO guidelines.