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  • Kitchen Lead
    Kitchen Lead
    23 hours ago
    $22 hourly
    Part-time
    San Francisco

    POSITION: Kitchen Lead - Retail Cafe - Round House CLASSIFICATION: Non-exempt REPORTING RELATIONSHIPS: • Reports to the General Manager COMPENSATION: Starting $22/hour About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Kitchen Lead plays a key role in maintaining smooth daily kitchen operations at the café level. This position is responsible for high standards of food quality, safety, organization, and prep, while leading and supporting a strong team culture. The Kitchen Lead is a working lead position with no direct people management responsibilities, but one that sets the tone for excellence through example and training. Key Responsibilities • Oversee kitchen prep and execution during service, ensuring consistent quality and presentation, • Maintain back-of-house standards for cleanliness, sanitation, and organization, • Collaborate with the GM on kitchen schedules by providing input on team availability and operational needs, • Place vendor orders and manage vendor relationships to ensure quality, timeliness, and competitive pricing, • Perform inventory counts and manage product rotation to minimize waste, • Lead the team in food safety and sanitation practices, modeling correct procedures, • Support the training and onboarding of new BOH staff; demonstrate prep methods and kitchen systems in alignment with standards, • Collaborate with GM and retail team on seasonal menus, specials, and café events, • Support recipe development and documentation in collaboration with retail operations, • Communicate proactively with GM regarding team performance, scheduling needs, or kitchen-related concerns, • Act as a key contributor to a positive and supportive kitchen culture Qualifications and Requirements • 2+ years of BOH experience; lead or supervisory experience strongly preferred, • Strong food safety knowledge and current Food Handler Card required, • Knowledge of kitchen equipment, prep techniques, and cooking procedures, • Ability to maintain a clean, efficient, and organized kitchen under pressure, • Excellent communication and follow-through, • Works well independently and as part of a team, • Demonstrates leadership, maturity, and professionalism, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED, • Must be 16 years of age or older Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. *Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Prep Cook
    Prep Cook
    23 hours ago
    $20 hourly
    Part-time
    San Francisco

    POSITION: Prep Cook - Retail Cafe - Round House CLASSIFICATION​: Non-Exempt REPORTS TO: Café General Manager COMPENSATION: $20.00/HOUR About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification Position Summary The Prep Cook plays a key role in supporting the café's daily operations. This position ensures all food items are prepared with consistency, quality, and care. A successful Prep Cook values food safety, follows recipes with precision, and contributes to a clean, organized, and efficient kitchen environment. Food Preparation & Quality • Prep all cold and hot food items using prep worksheets and standardized recipes., • Assemble dishes to spec, ensuring consistent quality and presentation., • Cut, peel, wash, and prepare produce., • Follow proper knife safety procedures at all times., • Operate ovens and hot prep equipment; ensure proper time/temp for all hot and cooked foods., • Maintain strict adherence to food safety and quality standards to prevent cross contamination., • Follow standardized recipes precisely — including those developed off-site by the culinary team — to ensure consistent flavor, portioning, and guest experience. Kitchen Maintenance & Safety • Maintain clean, food-safe prep stations, dishes, and overall kitchen environment., • Assist with dishwashing and cleaning tasks throughout the shift., • Take full responsibility for maintaining a clean and organized back-of-house area. Service & Operations Support • Receive and follow through on daily prep lists and orders., • Support floor operations as needed, including running food to the counter or dining areas., • In cafés without a full kitchen or stove, prepare basic recipes using pre-developed culinary guides., • In locations where the Prep Cook is the sole back-of-house team member, take on a wider range of duties including food running, detailed cleaning tasks, and general support to keep operations flowing smoothly. Qualifications and Requirements • Some food preparation experience preferred., • Ability to follow instructions, take direction, and work collaboratively as part of a team., • Sense of urgency and a hospitable attitude toward guests and coworkers., • Ability to maintain positive working relationships with co-workers, leadership, and customers., • Ability to work in a fast-paced environment and manage multiple priorities., • Must maintain a current state-issued Food Handler Card., • Must be 16 years of age or older. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently has to stand, walk, sit, stoop, kneel, or crouch. The employee also must use hands to handle, feel, and reach. Must be able to stand and exert well-paced mobility for periods of up to 4 hours in length. Required to frequently wash hands and may occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a kitchen and may be working near co-workers. The noise level in the work environment is usually moderate. Hazards may include, but are not limited to, cuts, slipping, and tripping. Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. *Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • General Manager
    General Manager
    2 days ago
    $75000 yearly
    Full-time
    Larkspur

    POSITION: Café General Manager - Retail Cafe - Larkspur CLASSIFICATION​: Exempt REPORTING RELATIONSHIPS: • Reports to the District Manager, • Direct Reports: Shift Leads, Baristas, and Food Prep Positions COMPENSATION: $75,000.00 Annual Salary About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café. Key Responsibilities • Sets a standard of conscientiously hiring, training, developing, and retaining employees, • Continuously develop self and team, • Inspires and creates a positive environment, • Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings, • Create timely and complete schedules, taking the business and employees needs into consideration, • Completes payroll accurately and submits it within the proper time frame, • Models hospitality and is in service to the customer, • Acts to resolve customer concerns and is always looking for ways to make the experience better, • Monitors, coaches, and encourages team members to exceed the customer's expectations through the team's execution of the operations, processes, recipes, and knowledge, • Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers, • Completes required inventories and accurate ordering in the proper time frame, • Manage the store's financial performance and costs to include accurate cash controls and product ordering, • Completes the weekly financial corporate requirements accurately and in a timely manner, • Is relentless in finding ways to drive sales and create new customers, • Monitors Key Performance Indicators and is always looking for areas to improve Qualifications and Requirements • Demonstrates a passion for coffee and inspires it in others, • Management experience in specialty coffee, retail, hospitality, and/or customer service is required, • Experience managing a profitable & operationally sound single café/restaurant preferred, • Must maintain current state-issued SERVSafe Manager Certificate, • Experience recruiting, hiring, and managing staff, • Strong leadership skills with professional maturity, • Proven ability to understand and execute an organization's goals and objectives, • Enjoys working on a team and collaborating as a team player, • Leadership, relationship, team building, and conflict management skills, • Excellent interpersonal and communication skills - both oral and written, • Must be able to exercise independent judgment and decision-making skills, • Ability to work in a fast-paced environment, manage competing priorities and meet deadlines, • Experience reviewing financial reports and meeting budgets, • Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays, • Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment, • Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills, • Minimum High School or GED Compensation • Available to all employees, • Competitive wage, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment., • Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Production Associate & Delivery Driver
    Production Associate & Delivery Driver
    2 days ago
    $21 hourly
    Part-time
    San Rafael

    POSITION: Production Associate and Delivery Driver - Roasting Facility CLASSIFICATION​: Non-Exempt REPORTING RELATIONSHIPS: Reports to the Production & Fulfillment Manager COMPENSATION: $21.00/HOUR About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary Reporting to the Production & Fulfillment Manager, the Production Associate & Delivery Driver will support the company operations by fulfilling orders in an accurate and timely manner. This position requires excellent organizational and problem-solving skills, as well as an enthusiastic attitude. A successful candidate will be highly detail-oriented, proactive, and have excellent communication and interpersonal skills. An ideal candidate will be someone looking for career growth. We're looking for an experienced Production Associate with flexible availability — the shift is not yet determined and may include early mornings or Sunday coverage. Key Responsibilities • Work as part of a fast-paced team to fulfill wholesale and retail orders accurately and efficiently, • Learn and master the use of the weigh and fill machines, band sealers, scales, and grinders, • Communicate with team members on a regular basis to ensure accurate fulfillment and production, • Show initiative and keep up with an ever-changing menu of coffees and clientele, • Learn delivery route for Bay Area deliveries and assist current driver (vehicle provided), • Interact with customers on delivery route to ensure orders are accurate, • Show initiative, present a positive attitude, and a willingness to learn and take direction Qualifications and Requirements • Ability to work as part of a team, • Attention-to-detail, • Excellent communication skills, both verbal and written, • Clean driving record, • Familiarity with fulfillment, shipping, receiving, and warehouse work, • Delivery experience Preferred Skills, Knowledge, and Abilities • Coffee knowledge is a plus Physical Requirements The physical tasks described here represent those that must be met by an employee to perform the essential functions of this job successfully. The Roastery is not a climate-controlled environment. It will be hot in the Summer and cold in the Winter. While performing the duties of this job, the employee is regularly required to talk, hear, and read. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is active and requires standing (or being on your feet for up to 8 hours at a time), walking, bending, stooping, climbing (ladders), and crouching throughout the shift. Lifting product and packaging above the head. The employee must frequently lift or move items weighing 25 - 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finger & wrist dexterity. Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Production Associate
    Production Associate
    2 days ago
    $20 hourly
    Part-time
    San Rafael

    POSITION: Production Associate - Roasting Facility CLASSIFICATION: Non-Exempt REPORTS TO: Production & Fulfillment Manager COMPENSATION: $20.00/Hour About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary Reporting to the Production and Fulfillment Manager, the Production Associate will support Equator's operations by fulfilling orders accurately and timely. A successful candidate has a strong work ethic, is detail-oriented, proactive, has excellent communication and interpersonal skills, and enjoys physical work. ++We're looking for an experienced Production Associate with flexible availability — the shift is not yet determined and may include early mornings or Sunday coverage.++ Key Responsibilities • Work as part of a fast-paced team to fulfill wholesale and retail orders accurately and efficiently, • Learn to use and successfully operate the weigh and fill machines, band sealers, scales, grinders, label applicators, and label printers., • Learn the operation of the Entrada E2 Portion Pack machine., • Restocking inventory., • Communicate with team members on a regular basis to ensure accurate fulfillment and production, • Cleaning & organization of work areas and basic equipment maintenance., • Show initiative, present a positive & professional attitude, be adaptable, and a willingness to learn and take direction Qualifications and Requirements • Follow direction, • Ability to work as part of a team, • Attention to detail, • Excellent communication skills, both verbal and written Preferred Skills, Knowledge & Abilities • Familiarity with fulfillment, shipping, receiving, and general warehouse work, • Coffee knowledge is a plus Physical Requirements The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. Please note that The Roastery operates in a non-climate-controlled environment, subjecting employees to varying temperatures, including heat during the summer and cold during the winter. During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, climbing ladders, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 70 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position. Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by p eople assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. *Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Service Coordinator
    Service Coordinator
    3 days ago
    $28–$35 hourly
    Full-time
    San Rafael

    POSITION: Service Coordinator CLASSIFICATION​: Non-exempt REPORTS TO: Director of Wholesale COMPENSATION: $28.00 - $35.00 About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Service Coordinator is the primary administrative owner of equipment service requests for Equator's wholesale partners and company cafes. This position receives and documents requests, conducts initial remote troubleshooting within established guidelines, dispatches internal technicians or third-party service partners, tracks each case through resolution, and completes the related service billing and records. The Service Coordinator works closely with Account Managers, Sales, Customer Service, field technicians, third-party vendors, Retail Operations, and Accounting to provide timely, professional support and reliable follow-through. Success in this role requires excellent phone and written communication, sound judgment, strong organization, accurate system documentation, comfort working across multiple software platforms, and consistent availability during the assigned Wednesday-through-Sunday schedule. ESSENTIAL RESPONSIBILITIES Service Intake and Customer Communication • Monitor and respond to the shared service email inbox, business phone line, voicemails, case queue, and other designated service channels throughout the scheduled workday., • Answer service calls and communicate with wholesale partners, cafe teams, vendors, and internal stakeholders in a timely, calm, professional, and solutions-oriented manner., • Gather complete intake information, including account and location, contact information, equipment type and identifying details, symptoms or error codes, business impact, urgency, relevant photos or video, and troubleshooting already attempted., • Conduct initial remote troubleshooting within established procedures; escalate issues that require technical expertise, management approval, or immediate field response., • Set realistic expectations and provide proactive status updates until the issue is resolved or formally handed off. Case Management Dispatch and Follow Through • Create a complete case or service record for every request in the designated CRM, ERP, and/or ticketing system on the day it is received., • Review account service terms, equipment history, warranty status, service coverage, and approved routing information before dispatching when available and applicable., • Dispatch requests to the appropriate internal technician or approved third-party service vendor and confirm receipt, ownership, scheduling, and the next action., • Maintain accurate case status, notes, contacts, commitments, technician updates, parts needs, appointments, and follow-up dates so the record reflects the current state of the work., • Follow up consistently with technicians, vendors, Account Managers, cafe teams, and customers to prevent open requests from stalling or being lost between teams., • Escalate urgent, unresolved, repeat, safety-related, or high-impact issues promptly to the appropriate Account Manager and Wholesale leader., • Confirm resolution with the customer or internal stakeholder, capture final technician notes and vendor documentation, and close the case only after the record is complete. Service Billing Purchasing and Records • Complete service billing for technician time, travel, parts, and third-party work accurately and within established timelines., • Review supporting documentation and coordinate with Accounting, Account Managers, technicians, and vendors to resolve missing information, discrepancies, credits, warranties, or billing questions., • Coordinate approved equipment purchases, submitting PO's to manufacturers and track shipping timelines, needs to expedite, and communication with internal and third party teams receiving equipment prior to installation., • Coordinate parts purchases, returns, and warranty claims; maintain accurate equipment cost, specification, and status records., • Maintain service, equipment, and customer records in the designated systems as the source of truth. Preventative Maintenance Inventory and Reporting • Develop, maintain, and monitor preventative maintenance and water-filter schedules for assigned accounts and cafes, including upcoming service reminders and overdue follow-up., • Support quarterly equipment, parts, and smallwares inventory counts and reconcile discrepancies with the appropriate operational and accounting partners., • Maintain accurate equipment profiles and service histories, including customer-owned, Equator-owned, loaned, or temporarily placed equipment, as assigned., • Provide routine service activity reporting, including open and aging cases, pending dispatches, recurring issues, completed service, and items awaiting billing or documentation., • Identify recurring service issues, workflow gaps, or documentation needs and elevate recommendations to the Director of Wholesale. Cross Functional Coordination and Process Support • Partner with Account Managers, who retain ownership of the customer relationship and commercial decisions, while owning the administrative service workflow once a request enters the service channel., • Coordinate clear handoffs across scheduled days off and ensure active cases have a visible owner, current status, documented next step, and escalation path., • Participate in service and cross-functional meetings and communicate priorities, risks, delays, and resource needs clearly., • Follow established service procedures and support updates to standard operating procedures, troubleshooting guides, customer instructions, and internal reference materials., • Support additional service coordination and Wholesale administrative responsibilities consistent with the role as business needs evolve. Service and Performance Expectations • Service channels are monitored throughout the scheduled workday, and requests receive a prompt professional response or acknowledgment., • Every service request is entered in the designated system with complete, accurate, and timely documentation., • Open cases are actively managed through resolution, with clear follow-up dates, current status, and proactive communication., • Completed service is supported by the required notes and documentation and is moved to billing within established timelines., • Urgent issues, delays, recurring failures, customer dissatisfaction, and unresolved roadblocks are escalated promptly., • Attendance, reliability, and full availability during the assigned Wednesday-through-Sunday schedule are essential functions of the role. QUALIFICATIONS & REQUIREMENTS • Three or more years of experience in service coordination, dispatch, customer support, office administration, sales support, operations, or a comparable role., • Working knowledge of commercial coffee equipment or comparable appliance or equipment service operations; specialty coffee experience strongly preferred., • Excellent written, verbal, telephone, and interpersonal communication skills, with the ability to communicate professionally across customers, vendors, technicians, and internal teams., • Exceptional organization and attention to detail, with the ability to manage competing priorities, maintain accurate records, meet deadlines, and follow through with limited supervision., • Strong customer service, critical-thinking, and troubleshooting skills, including the judgment to resolve routine issues and escalate appropriately., • Demonstrated professionalism, accountability, reliability, adaptability, sound judgment, and a calm disposition under pressure., • Proficiency with NetSuite or another ERP; Zoho or another CRM or case-management platform; RingCentral or another business phone system; Google Workspace; and Microsoft Office, including Excel., • Ability to learn and work effectively in new ticketing, work-order, inventory, communication, and reporting systems as Equator's processes and technology evolve., • Ability to work collaboratively across departments while maintaining clear ownership of assigned work and communicating progress and roadblocks proactively., • High school diploma or equivalent required; relevant education, training, or industry certification preferred. Position Type Expected Hours Location and Travel • This is a full-time, non-exempt position regularly scheduled for 40 hours per week, Wednesday through Sunday, from 8:00 a.m. to 5:00 p.m., with a one-hour unpaid meal period each day., • Regular Saturday and Sunday availability is an essential requirement of this position. The schedule may be adjusted based on business needs with appropriate notice and in accordance with applicable law and company policy., • The position is currently eligible to perform approximately 40%-60% of work remotely, subject to performance, operational needs, required in-person meetings, inventory work, training, and company remote-work policies. Remote-work eligibility and percentage are not guaranteed and may change., • The employee must maintain reliable internet and telephone access and a work environment appropriate for professional customer calls and confidential business information while working remotely., • Occasional local travel and in-person work at Equator facilities, cafes, customer locations, or service sites may be required., • Overtime must be approved in advance. All time worked must be accurately recorded and will be paid in accordance with applicable law, regardless of whether advance authorization was obtained. Compensation and Benefits The hourly pay range for this position is $28.00-$35.00. Placement within the range will be based on relevant experience, skills, internal equity, and business considerations. This full-time position is eligible for Equator's applicable employee benefits under the terms and waiting periods of the governing plans and policies, including health and welfare benefits, paid time off, holiday pay, employee assistance resources, employee discounts and coffee benefits, volunteer time, and the 401(k) plan with company match. General Statement This position description describes the general nature and level of work performed by employees assigned to this role. It is not intended to list every duty or responsibility. Responsibilities may change according to the operational needs of the business, consistent with the general scope and classification of the role. The order in which duties and responsibilities are listed is not significant. Equal Employment Opportunity Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Barista
    Barista
    4 days ago
    $18 hourly
    Part-time
    Sausalito

    POSITION: Barista - Retail Cafe - Sausalito CLASSIFICATION: Non-Exempt REPORTS TO: Café General Manager COMPENSATION: $18.00/HOUR About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Barista is all about hospitality! You want and aspire to provide a memorable experience to each and every person who visits our cafes. You are kind and welcoming to those you work with and serve, act with integrity and respect, work to create a safe, clean, and healthy work environment, provide quality beverages and food consistently, and share your knowledge and passion for our coffees. Key Responsibilities • Have a passion for our coffee and share knowledge with customers, • Committed to providing consistent quality beverages and food, • Confidently and accurately communicate product information to customers by responding to questions, orders, and concerns, • Maintain a clean environment including the cleaning of the back of house, bar areas, café lobbies, and patios to contribute to a healthy environment for customers and employees, • Properly handle and maintain all coffee and food equipment, • Contribute to store profitability by following cash handling and cash register policies and procedures, • Assist in the training and development of new employees, • Work at different stations in the café, • Follow all company policies, procedures, and processes and share ideas to make it better, • Attend all individual and company scheduled training sessions and staff meetings to constantly advance education and stay up to date on coffee, tea, merchandise, espresso bar skills, and seasonal menu changes Qualifications and Requirements • Must maintain current state-issued Food Handler Card, • Retail and/or customer service experience required, • Coffee experience preferred, • Ability to make the customer a priority, • Is hospitable and inclusive with all customers and is a team player with co-workers, • Demonstrates passion and curiosity for coffee and tea, • Builds ongoing connections with the customer, • Able to multi-task and deal with ambiguity in a fast-paced environment, • Ability to communicate effectively with others, • Respectful and professional, • Cash handling skills, • The employee must occasionally lift and/or move up to 25 pounds, • The hours can be part-time/full-time based on availability and can increase and decrease due to the needs of the business, • Must be 16 years of age or older Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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  • Shift Lead
    Shift Lead
    5 days ago
    $19 hourly
    Part-time
    Larkspur

    POSITION: Shift Lead - Retail Cafe - Larkspur CLASSIFICATION​: Non-Exempt REPORTS TO: Reports to the General Manager COMPENSATION: $19.00/HOUR About Equator In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification. Position Summary The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too. Key Responsibilities • Share passion for coffee and knowledge of specialty coffee with customers and employees, • Leads team in preparing and serving the highest quality handcrafted beverages, • Provides regular coaching and feedback to team members on drink quality, • Leads the team in sharing product knowledge, • Plan and execute the deployment of staff, • Able to remain calm, professional, patient, kind, and productive in all situations, • Leads and helps with store cleaning, stocking, and organizing, • Ensure and uphold store cleanliness, organization, and food safety, • Always act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and procedures, • Communicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improve, • Work with the Store Manager to perform inventory control tasks, • You will be the ideal model for teamwork, • Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager, • Contribute to store goals for achieving sales and improving profits, • Will be responsible for the opening and closing of the cafe, • Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees Qualifications and Requirements • Kind, welcoming, and patient even amid multi-tasking, • Coffee experience preferred, • Retail and/or customer service experience required, • Demonstrates a passion for coffee and tea, • Able to make customers the priority, • Can provide ongoing positive and constructive feedback with ease, • Curious to learn and gain knowledge and apply it to daily interactions, • Is a Team Player, • Capability to interface and maintain effective relationships with co-workers and customers, • Cash handling skills, • The employee must occasionally lift and/or move up to 25 pounds., • At times, may be required to work more than 40 hours per week to perform the essential duties of the position, • High School Diploma or General Education Degree (GED), • Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidays, • Maintains a current state-issued Food Handler Card, • Flexibility to work a variable schedule, including early mornings, weekends, and holidays, is strongly preferred, • Must be 16 years of age or older Compensation • Available to all employees, • Commuter Benefits - pre-tax parking and transit, • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee, • Free mental health app subscription, • Employee discount on merchandise, coffee gear, and at Equator cafes, • Continuing coffee education classes, • Free coffee, • Paid Time Off for voting on Election Day, • After 60 days as an employee at Equator, • Healthcare Benefits (for full-time employees working over 30 hours per week), • 100% employer-covered premium medical insurance, • Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insurance, • Employer covered life insurance premium, • Flexible Spending Account (FSA) - healthcare and daily dependent care, • After 90 days as an employee at Equator, • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year, • Paid Time Off with tenured increases for full-time employees, • 1 paid volunteer day per year, • After six months as an employee at Equator, • 401K with up to a 4% company match on employee contributions Compensation will be commensurate with experience. We'd love for you to use the video answer feature for our screening questions! It's a great way for us to get a better sense of your experience and how comfortable you are discussing your skills. Plus, it helps us see your personality and passion for the role! This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. *Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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