Front Desk Receptionist
2 months ago
Manhattan, New York
Location: Greenwich Village, New York, NY Job Type: Full-Time (Part-Time applicants may also be considered) About Space for Wellness Space for Wellness is a premier integrative health and longevity practice located in the heart of Greenwich Village. Our multidisciplinary team provides chiropractic care, physical therapy, acupuncture, massage therapy, IV therapy, regenerative treatments, and wellness services in a modern, patient-centered environment. We pride ourselves on delivering a concierge-level experience where every patient feels welcomed, cared for, and supported throughout their wellness journey. We are looking for someone who shares that philosophy and enjoys creating exceptional experiences for others. Position Overview We are seeking a highly organized, personable, and proactive Front Desk Receptionist to serve as the first point of contact for our patients. This individual will play a key role in creating a welcoming atmosphere, managing daily office operations, coordinating appointments, and ensuring a seamless patient experience from check-in to check-out. The ideal candidate is professional, detail-oriented, thrives in a fast-paced environment, and is passionate about health, wellness, and exceptional customer service. Responsibilities • Welcome patients and visitors with warmth and professionalism, • Answer and direct incoming phone calls/emails/text messages, • Respond promptly to patient inquiries and provider needs, • Schedule, confirm, and manage patient appointments, • Coordinate multiple practitioner schedules efficiently, • Verify patient information and maintain accurate electronic records, • Process payments and reconcile daily transactions, • Explain services, memberships, and treatment packages to prospective patients, • Assist with patient intake forms and consent documentation, • Verify insurance benefits when applicable and communicate patient financial responsibilities, • Manage appointment reminders and follow up on missed appointments, • Maintain a clean, organized, and inviting reception area, • Coordinate with practitioners to ensure smooth daily operations, • Assist with inventory management and ordering office supplies, • Support marketing initiatives, events, and patient outreach as needed, • Uphold HIPAA standards and maintain patient confidentiality Qualifications • High school diploma required, • Bachelor's degree preferred, • Previous experience in a medical office, wellness clinic, chiropractic office, physical therapy practice, spa, concierge practice, or hospitality setting, • Exceptional customer service and interpersonal skills, • Excellent verbal and written communication, • Strong organizational and multitasking abilities, • Comfortable working with scheduling software and electronic medical records, • Proficiency with Microsoft Office and Google Workspace, • Ability to remain calm and professional in a fast-paced environment, • Reliable, punctual, and detail-oriented, • Ability to work independently while collaborating effectively with a team Preferred Qualifications • Experience with medical scheduling software or EMR systems, • Knowledge of insurance verification and patient billing, • Experience in concierge medicine, wellness, fitness, or luxury hospitality, • Interest in health, wellness, longevity, or integrative medicine What We're Looking For The ideal team member is: • Friendly, warm, and genuinely enjoys helping people, • Highly organized and proactive, • Able to anticipate patient needs before they arise, • Comfortable juggling multiple priorities throughout the day, • Professional in both appearance and communication, • A positive contributor to a collaborative team culture Benefits • Competitive compensation based on experience, • 401(k), • Medical coverage, • Opportunities for professional growth, • Employee discounts on wellness services, • Supportive, collaborative work environment, • The opportunity to work alongside a passionate team dedicated to helping people live healthier lives If you enjoy creating exceptional experiences, thrive in a fast-paced environment, and are passionate about wellness and patient care, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you'd be a great fit for Space for Wellness.
