Bilingual Customer Service Representative
6 days ago
Elizabeth
Job Description Customer Service Representative (Bilingual English/Spanish) Location: Elizabeth, NJ Schedule: Full-Time | Monday – Friday Pay: Starting at $20.00 per hour Join a Fast-Paced Team We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our growing team in Elizabeth, NJ. This role is ideal for someone who thrives in a fast-paced office environment, enjoys helping customers, and is highly proficient with computers and technology. The ideal candidate is an exceptional multitasker who can confidently manage heavy phone volume, communicate professionally in both English and Spanish, and efficiently navigate multiple software systems throughout the day. Responsibilities • Provide outstanding customer service to clients via phone and email, • Handle a high volume of inbound and outbound calls with professionalism, • Enter, update, and maintain customer information accurately in multiple computer systems, • Track shipments, respond to customer inquiries, and resolve issues in a timely manner, • Coordinate with internal departments to ensure customer requests are completed efficiently, • Process orders, documentation, and customer requests with accuracy, • Monitor multiple screens and applications while assisting customers, • Prioritize competing tasks in a fast-paced environment, • Maintain detailed notes and documentation of customer interactions, • Build positive relationships with customers through excellent communication and follow-up Qualifications • Bilingual in English and Spanish (Required), • Previous customer service, call center, logistics, transportation, or office experience preferred, • Strong computer skills with the ability to quickly learn and navigate multiple software programs, • Excellent typing, data entry, and organizational skills, • Outstanding verbal and written communication skills, • Ability to multitask while maintaining accuracy and attention to detail, • Strong problem-solving skills and a customer-first attitude, • Reliable, dependable, and able to work well both independently and as part of a team What We Offer • Starting pay of $20.00 per hour, • Full-time, stable position, • Opportunity for growth and advancement, • Supportive team environment, • Paid training, • Professional work environment Apply Today! If you're bilingual, tech-savvy, and enjoy working in a fast-paced customer service environment, we'd love to hear from you. Apply today to take the next step in your career!