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• Grenadier Realty Corp.

  

  CONCIERGE/PORTER

  3 days ago

  New York

  Job Description About the Role: The Concierge/Porter plays a vital role in enhancing the overall experience of residents and visitors within residential or commercial real estate properties. This position is responsible for providing exceptional customer service, ensuring the safety and cleanliness of the premises, and facilitating smooth daily operations. The Concierge/Porter acts as the first point of contact, addressing inquiries, managing deliveries, and coordinating with maintenance and security teams. By maintaining a welcoming and orderly environment, this role contributes significantly to tenant satisfaction and property reputation. Ultimately, the Concierge/Porter supports the property management team in creating a secure, efficient, and hospitable atmosphere for all occupants. Minimum Qualifications: • Previous experience in a customer service or hospitality role, preferably within real estate or property management., • Basic knowledge of building security and safety protocols., • Ability to communicate clearly and professionally in English., • Physical ability to perform cleaning and porter duties, including lifting and standing for extended periods. Preferred Qualifications: • Experience working in residential property management environments., • Familiarity with security systems and access control technology., • Additional language skills to assist a diverse resident population., • Certification in first aid or emergency response., • Proficiency with basic computer applications for logging and communication purposes. Responsibilities: • Greet and assist residents, guests, and visitors in a courteous and professional manner., • Manage incoming and outgoing deliveries, including packages and mail, ensuring proper documentation and timely distribution., • Monitor building access and security systems, reporting any irregularities or safety concerns to the appropriate personnel., • Perform routine cleaning and maintenance tasks in common areas to uphold high standards of cleanliness and order., • Coordinate with maintenance, housekeeping, and security teams to address tenant requests and resolve issues promptly., • Maintain logs and records related to building operations, visitor access, and incident reports., • Provide information about building amenities, local services, and community events to residents and visitors. Skills: The Concierge/Porter utilizes strong interpersonal and communication skills daily to interact effectively with residents, visitors, and team members, ensuring a positive and professional environment. Attention to detail is essential when managing deliveries, maintaining cleanliness, and monitoring security systems to uphold safety and operational standards. Problem-solving skills are frequently applied to address tenant concerns and coordinate timely resolutions with maintenance and security staff. Physical stamina and organizational skills support the execution of cleaning duties and the management of multiple tasks simultaneously. Additionally, familiarity with technology and record-keeping tools enhances efficiency in tracking building operations and facilitating communication.

• Rapport

  

  CONCIERGE

  4 days ago

  New York

  Job Description Salary: $25 - $28 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary As a Concierge, you will embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members. Key Responsibilities: -Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging. -Transform arrivals into unforgettable experiences by extending personalized club amenities, tailoring each interaction to reflect the unique preferences of our esteemed members. -Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn. -Illuminate our club's offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations. -Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our club's esteemed reputation. -Coordinate and facilitate essential club equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests. -Curate unforgettable meetings and events, orchestrating every detail from audiovisual setups to gourmet catering, while serving as a trusted liaison between clients and vendors, ensuring flawless execution from inception to conclusion. -Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination. -Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn. -Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency. -Provide essential technical support, serving as the first line of assistance for club technology needs, empowering our team to excel in their roles. -Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment. -Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence. -Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security. -Adapt to the business demands and support morning and evening schedules. -Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence. Preferred Qualifications: -A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role. -The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. -Excellent listening and oral communication skills. -Basic computer skills and knowledge of office technology / equipment. -Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. -Meeting and Event planning experience preferred. -Discreet, ethical and committed to maintaining a high degree of confidentiality. -A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. -Two to three years’ experience in a client service / front of the house position within a hospitality or corporate environment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1544973 Rapport a specialized division of FLIK Hospitality Group

• Urban Associates, LLC

  

  Doorman/Concierge - Residential Properties

  2 days ago

  New York

  Job Description Doorman/Concierge Reporting to the Building Superintendent, the Lobby Staff Member is responsible for the operation of the lobby for the residential tenants including security for the entire building and managing all deliveries and guests for the residential tenants. A qualified candidate must show initiative and good judgement in performing their job efficiently and effectively and must always provide superior customer service skills. The position duties include but are not limited to monitoring all people entering and exiting the building, vetting all visitors and announcing guests of residents, opening the door for residents and guests entering and exiting the building, assisting residents and guests with packages or luggage, keeping careful records of all packages/deliveries coming to and leaving the building. Some heavy lifting may be required. Position will perform other related duties as assigned by Building Superintendent or Property Manager. Candidates MUST meet or exceed the following minimum qualifications to be considered: High school diploma (or equivalent) Must have good verbal communications and interpersonal skills Must be able to communicate in writing with management, other staff members and residents Must be committed to providing excellent customer service and work in a team environment Computer proficiency (Microsoft Word and Excel) preferable Applicant selected for this position are required to undergo a background check and drug screening. $20.34 - $27.12 per hour, subject to CBA.

• LIVunLtd

  

  Luxury Concierge (Part-Time)

  5 days ago

  New York

  Job Description LIVunLtd is on the search for a part-time Lifestyle Associate to join our growing team! As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or tenants receive. These high-powered clients look to the concierge team for their expertise in all things lifestyle. The Lifestyle Associate is resourceful, innovative, and a tastemaker with a positive spirit that requires polish and a passion for delivering a five-star client experience. Weekends are required for this position. This is a pipeline job posting for one of several opportunities to join the LIVunLtd as a Lifestyle Associate, on a part-time basis, for one of our luxury residential clients. Candidate MUST be willing to become lifeguard certified-- LIVunLtd will sponsor the certification. ESSENTIAL RESPONSIBILITIES • Assist the Lifestyle Manager in welcoming residents and introducing them to the concierge services, including all services related to the move-in process., • Assist the Lifestyle Manager in handling all lifestyle-related requests, including securing coveted dinner reservations and tickets., • Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors., • Assist in overseeing the day-to-day facility operations, including daily upkeep of amenity facilities., • Maintain effective communication with Lifestyle Manager, residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences., • Assist in training, educating, monitoring, and coaching on-site staff on all facility procedures., • Promote and coordinate LIVunLtds personal training sessions, private instruction, and massage services for residents., • Assist with coordination of programs, activities, classes, and events on property., • Where applicable, manage pool operations, which may include: reporting issues to property management, maintain compliance requirements, assist in maintaining Department of Health chemistry, system maintenance, and usage, managing lifeguard staff. SKILLS AND QUALIFICATIONS • Proven leadership ability in an educational, fitness or professional setting., • In-depth knowledge of local businesses and entertainment venues., • Enthusiastic, passionate and knowledgeable about the hospitality industry., • Excellent verbal and written communication skills., • Superior time management skills., • Flexibility to work days, nights or weekends. BENEFITS As a Member of the LIVunLtd Team you can expect: • Growth opportunities, • A fun, friendly, professional working environment, • Competitive compensation within industry standards, • Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance COMPENSATION The Lifestyle Associate position with LIVunLtd pays $18.00-$22.00 per hour, dependent on experience and work location. LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

• Cipriani

  

  Spa Concierge

  6 days ago

  New York

  Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests. ESSENTIAL FUNCTIONS AND DUTIES: • Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures., • Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability., • Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes., • Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment., • Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message., • Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences., • Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions., • Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests., • Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations., • Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication., • Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience., • Handle guest complaints or concerns with professionalism, empathy, and a commitment to resolving issues to the guest's satisfaction. KNOWLEDGE, EXPIERENCE AND SKILLS • Previous experience in customer service, hospitality, or spa-related roles preferred., • Excellent communication and interpersonal skills, with a friendly and outgoing demeanor., • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment., • Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them., • Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks., • Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence., • Flexibility in scheduling, including evenings, weekends, and holidays, to accommodate guest appointments and business hours. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance., • Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries., • Active listening skills to understand guest needs, preferences, and concerns, and, • provide appropriate assistance and recommendations., • Occasionally lifting and carrying light items such as towels, robes, retail products, or paperwork to assist guests or replenish supplies., • Transporting items between storage areas, retail shelves, and guest treatment rooms as needed., • Maintaining a professional appearance and demeanor while representing the spa, including wearing appropriate attire and adhering to grooming standards., • Presenting a welcoming and approachable demeanor to guests, fostering a positive and relaxing atmosphere in the spa environment.INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR mfEn000bIr

• SPS North America

  

  Concierge Assocate

  26 days ago

  New York

  Job Description SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service. The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions. Job Overview As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment. The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience. Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoReception & Guest Experience • Greet guests, clients, and vendors in a professional and welcoming manner, • Check in visitors and create guest passes in accordance with security procedures, • Maintain a polished and organized front desk and lobby environment, • Assist clients with escorting guests as neededCommunication & Front Desk Operations, • Answer incoming calls and direct them to the appropriate departments, • Respond to inquiries with professionalism and efficiency, • Provide clear and helpful information to visitors and employeesOffice Services Support, • Provide general office services support as needed, • Assist with administrative and workplace tasks to support daily operations, • Maintain a high level of service across all touchpointsWhat We're Looking ForRequired, • High School Diploma or equivalent, • Strong customer service and communication skills, • Professional appearance and demeanor, • Ability to multitask and manage a fast-paced front desk environment, • Strong organizational and interpersonal skillsPreferred, • Experience in reception, concierge, hospitality, or customer-facing roles, • Experience working in a corporate or professional office environmentCompetencies, • Customer-first mindset with a strong focus on service excellence, • Confident, engaging, and professional demeanor, • Strong verbal and written communication skills, • Resourcefulness and problem-solving ability, • Ability to remain calm and composed under pressure, • Attention to detail and organizational skillsPhysical Requirements, • Ability to sit, stand, and walk for extended periods, • Manual dexterity for operating phones and office equipment Travel: None or negligible What We Offer Career Growth: Opportunities to expand into broader office services and workplace operations roles. Learning & Development: A culture that supports continuous learning and professional growth. We Recognize Talent: Recognition programs across all employee levels. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off. Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary. Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$18—$19 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

• LIVunLtd

  

  Hotel Concierge

  18 days ago

  New York

  Job Description LIVunLtd partners with five star hotels and is looking to bring on a high end concierge to join our team to offer high end concierge services in a hotel setting. A Hotel Concierge is a front-facing position that requires polish, poise and a passion for delivering amazing customer service. The Hotel Concierge possesses an in-depth knowledge of local businesses, entertainment venues and travel options. LIVunLtds standards for our Hotel Concierges are that this individual understands the value of excellence in customer service and can provide 5 star-level service to all guests at all times. Hotel experience is preferred. There are both part-time and full-time hours available. ESSENTIAL RESPONSIBILITIES • Welcome guests upon entrance and confirm reservations., • Arrange premium tickets to in demand shows, sporting events and concerts., • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements, including but not limited to; events, excursions, transportation, dining etc., • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations., • Answer phone calls, make reservations, take and distribute messages or mail and redirect calls., • Respond to complaints and strategize to find an adequate solution., • Perform other additional duties and responsibilities specific to the location and upon the request of your manager. SKILLS AND QUALIFICATIONS. • Qualified candidates must have 1-3 years of concierge experience., • In-depth knowledge of local businesses, entertainment venues and travel options., • Great instincts and excellent communications skills., • Genuine desire to provide amazing customer service., • Ability to speak foreign language(s) is a plus. BENEFITS As a Member of the LIVunLtd Team you can expect: • Growth opportunities, • A fun, friendly, professional working environment, • Competitive compensation within industry standards, • Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance COMPENSATION The Hotel Concierge position with LIVunLtd pays $55,000-$70,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on the relevant experience and the location of the position. LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

• The Durst Organization

  

  Helena 57 West- Concierge

  6 days ago

  New York

  Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. In addition, candidate will monitor visitor parking (where applicable), and address any complaints from residents and escalate them appropriately. We are seeking a Concierge for 601 West 57th at located in Manhattan. The shift and schedule for this position will be: Shift and schedule for this position will be:Saturday-Sunday 11pm-7:30am Tuesday-Thursday 3pm-11:30pm Days off: Monday & Friday Salary Range: $23.0819-$30.7758 per hour. Responsibilities: • Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards., • Adhere to all Durst Residential Standard Operating Procedures for the position., • Screen all guests to the property in order to ensure authorized entry into resident apartment., • Ensuring the lobby, entryways, and front desk is clean and organized at all times., • Answering the telephone, providing information, forwarding calls and taking messages when necessary., • Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately., • Signing for deliveries and packages and tracking in the building system/application (e.g. BuildingLink©)., • Perform daily package audits and timely distribution and assisting residents with packages., • Accepting service requests from residents and logging appropriately into the building system/application (BuildingLink©). Educate residents on how to use the system as necessary., • Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak©)., • Issuing keys to residents or other associates per approved building Standard Operating Procedures., • Receive and distribute dry cleaning and other deliveries to residents as required., • Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly., • Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:, • Noise complaints, • Smoking on property or in apartment, • Arriving guest, vendors or deliveries, • Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded., • Ensure all elevator incidents/entrapments are tracked, documented and reported to Property management team., • Monitor elevators on a frequent basis to ensure all are operational, • Communicate Out of Service elevators immediately to Property Management Team, • Monitor and manage operation of elevator computer at front desk, • Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events, • Call 911 and assist first responders as needed, • Monitor FCC and all applicable fire protection systems, • Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s)), • Other tasks as assigned by management. Qualifications: Qualifications, Areas of Knowledge, Skills, Abilities and Certifications: • High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English., • 1-2 years' experience in customer service, residential concierge or related field preferred., • Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion) • 32BJ CPR/AED/Basic First Aid course, • 8 hour course, • F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel), • FDNY Certificates, • F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness:, • Z-50 Fire Safety Director FDNY Written Exam, • Z-89 Non-fire Emergency FDNY Written Exam, • F-89 Fire Life and Safety Director - able to pass certification within two test attempts, • Ability to pass on-site exam Recommended Knowledge, Skills and Certificates/Licenses • S-12 Citywide Sprinkler Systems, • S-13 Citywide Standpipe Systems, • S-14 Citywide Standpipe Multi-zone Systems, • Knowledge and operational experience of Fire Command Centers and Fire Protection Systems, • CPR/AED and Basic First Aid Certificate (renewal every 2 years), • 32BJ Fire Life and Safety Director for Commercial Buildings Course Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of this job, employees are required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 30lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 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