Assistant Floral Manager
8 days ago
Peoria
Job DescriptionJob Description:Job Title: Assistant Floral Department Manager.Department: Floral.FLSA: Non-Exempt. General Function:Provides prompt, efficient and friendly customer service. Assists the Floral Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Core Competencies • Partnerships., • Growth mindset., • Results oriented., • Customer focused., • Professionalism. Reporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager. Positions that Report to you: Floral Clerks, Floral Designers. Primary Duties and Responsibilities: • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store., • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store., • Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include), • escorting them to the products they’re looking for., • securing products that are out of reach., • loading or unloading heavy items., • making note of and passing along customer suggestions or requests., • performing other tasks in every way possible to enhance the shopping experience., • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders., • Works as an integral part of the floral team (holidays may require extended hours)., • Checks orders for the day and sets up a timeline and production schedule., • Reviews appearance of, inventories, replenishes, and cares for, damaged merchandise within department and throughout the store., • Ensures department standards are met., • Oversees the floral designers and clerks – outlines duties, trains, and follows up to ensure duties are completed., • Operates as a lead with the floral clerks, (eg. Trains simple designs, how to take telephone orders, etc.)., • Handles and satisfies customer issues., • Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors at least daily., • Understands and processes FTD, interstore, and Teleflora orders., • Fills customer orders completely and creates floral arrangements at their request, all in a timely manner., • Takes special requests for product either in person or over the telephone., • Counsels customers regarding plants and floral care., • Identifies key areas to place specials within the store., • Orders flowers and supplies daily or as needed., • Handles product problems., • Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers., • Receives deliveries, puts product away, reviews invoices, and logs in record book daily., • Cleans, processes, and cuts flowers appropriately., • Wraps flowers and is careful not to damage., • Maintains strict adherence to department and company guidelines related to personal hygiene and dress., • Adheres to company policies and individual store guidelines., • Reports to work when scheduled and on time. Secondary Duties and Responsibilities: • Delivers product as necessary., • Assumes management duties in absence of Department Manager., • Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.)., • Assists manager with paper work, scheduling, pricing, displays, promotions and determining pre-orders., • Reads industry references, listens to floral experts, and remains open to new ideas., • Helps with and may decorate in store events., • Assists in other areas of store as needed., • Performs other job related duties and special projects as required. Supervisory Responsibilities: • Instructs, assigns, reviews and plans work of others., • Maintains standards, coordinates activities, and allocates personnel. Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions., • Ability to do arithmetic calculations involving fractions, decimals, and percentages., • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience:High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience. Physical Requirements: • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects., • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision., • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions:The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes. Equipment Used to Perform Job:Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, telephone, and C.A.R.S. system. Financial Responsibility:Shares responsibility of department cash register, computer, printer, and credit card transactions. Contacts:Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora. Confidentiality:Has access to confidential information including ad items, sales and order records. Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).