Service Manager
22 days ago
Duncanville
Job Description Job Title: Service Manager – Transport Refrigeration W&B Service Company has an excellent opportunity for a Service Manager-Reefer. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio. Position Summary: The Service Manager will oversee all aspects of the service department on the reefer side of the business. This role is responsible for ensuring high-quality repairs, efficient operations, and superior customer service. The ideal candidate will be a proven leader who can effectively manage and develop a team of technicians while remaining hands-on to support diagnostics, repairs, and training when necessary. Key Responsibilities: • Lead, mentor, and develop a team of transport refrigeration technicians to achieve department goals in safety, efficiency, and maintain high-quality standards, • Oversee daily operations of the service department, including scheduling, workflow management, quality of repairs, customer communications, and repair prioritization., • Ensure all work is performed in compliance with manufacturer standards and company policies., • Perform quality control checks on completed work to ensure accuracy and safety, • Provide hands-on support and training in diagnostics, troubleshooting, and actual repairs of reefer units, and APU’s, if needed., • Conduct technician training, reinforcing proper repair techniques, and company standards., • Monitor key performance indicators (KPIs), including labor efficiency, productivity, attendance, and customer satisfaction., • Manage work orders, and customer invoices., • Collaborate with parts, sales, and administrative teams to ensure smooth interdepartmental communication and operations., • Maintain a safe, clean, and organized work environment, promoting a culture of safety and accountability., • Drive continuous improvement through process evaluations, technician feedback, and performance reviews. Qualifications: • Minimum 5 years of experience in transport refrigeration service (Carrier / Thermo King), • 3+ years of experience in a supervisory or management role, • Strong mechanical and diagnostic skills; able to perform hands-on repairs and lead by example., • Excellent communication, leadership, and problem-solving abilities., • Ability to train and mentor technicians with varying levels of experience., • Strong organizational, communication, and computer skills; Compensation: Pay depends on experience. Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO). Must pass a pre-employment physical. W&B is an Equal Opportunity Employer.