Front Desk Receptionist/ Customer Service Representative - Monopoly collision

Job Description Salary: $25 - $28 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary As a Concierge, you will embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members. Key Responsibilities: -Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging. -Transform arrivals into unforgettable experiences by extending personalized club amenities, tailoring each interaction to reflect the unique preferences of our esteemed members. -Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn. -Illuminate our club's offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations. -Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our club's esteemed reputation. -Coordinate and facilitate essential club equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests. -Curate unforgettable meetings and events, orchestrating every detail from audiovisual setups to gourmet catering, while serving as a trusted liaison between clients and vendors, ensuring flawless execution from inception to conclusion. -Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination. -Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn. -Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency. -Provide essential technical support, serving as the first line of assistance for club technology needs, empowering our team to excel in their roles. -Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment. -Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence. -Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security. -Adapt to the business demands and support morning and evening schedules. -Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence. Preferred Qualifications: -A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role. -The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. -Excellent listening and oral communication skills. -Basic computer skills and knowledge of office technology / equipment. -Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. -Meeting and Event planning experience preferred. -Discreet, ethical and committed to maintaining a high degree of confidentiality. -A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. -Two to three years’ experience in a client service / front of the house position within a hospitality or corporate environment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1544973 Rapport a specialized division of FLIK Hospitality Group

Job Description About the Role: The Concierge/Porter plays a vital role in enhancing the overall experience of residents and visitors within residential or commercial real estate properties. This position is responsible for providing exceptional customer service, ensuring the safety and cleanliness of the premises, and facilitating smooth daily operations. The Concierge/Porter acts as the first point of contact, addressing inquiries, managing deliveries, and coordinating with maintenance and security teams. By maintaining a welcoming and orderly environment, this role contributes significantly to tenant satisfaction and property reputation. Ultimately, the Concierge/Porter supports the property management team in creating a secure, efficient, and hospitable atmosphere for all occupants. Minimum Qualifications: • Previous experience in a customer service or hospitality role, preferably within real estate or property management., • Basic knowledge of building security and safety protocols., • Ability to communicate clearly and professionally in English., • Physical ability to perform cleaning and porter duties, including lifting and standing for extended periods. Preferred Qualifications: • Experience working in residential property management environments., • Familiarity with security systems and access control technology., • Additional language skills to assist a diverse resident population., • Certification in first aid or emergency response., • Proficiency with basic computer applications for logging and communication purposes. Responsibilities: • Greet and assist residents, guests, and visitors in a courteous and professional manner., • Manage incoming and outgoing deliveries, including packages and mail, ensuring proper documentation and timely distribution., • Monitor building access and security systems, reporting any irregularities or safety concerns to the appropriate personnel., • Perform routine cleaning and maintenance tasks in common areas to uphold high standards of cleanliness and order., • Coordinate with maintenance, housekeeping, and security teams to address tenant requests and resolve issues promptly., • Maintain logs and records related to building operations, visitor access, and incident reports., • Provide information about building amenities, local services, and community events to residents and visitors. Skills: The Concierge/Porter utilizes strong interpersonal and communication skills daily to interact effectively with residents, visitors, and team members, ensuring a positive and professional environment. Attention to detail is essential when managing deliveries, maintaining cleanliness, and monitoring security systems to uphold safety and operational standards. Problem-solving skills are frequently applied to address tenant concerns and coordinate timely resolutions with maintenance and security staff. Physical stamina and organizational skills support the execution of cleaning duties and the management of multiple tasks simultaneously. Additionally, familiarity with technology and record-keeping tools enhances efficiency in tracking building operations and facilitating communication.

Job Description Doorman/Concierge Reporting to the Building Superintendent, the Lobby Staff Member is responsible for the operation of the lobby for the residential tenants including security for the entire building and managing all deliveries and guests for the residential tenants. A qualified candidate must show initiative and good judgement in performing their job efficiently and effectively and must always provide superior customer service skills. The position duties include but are not limited to monitoring all people entering and exiting the building, vetting all visitors and announcing guests of residents, opening the door for residents and guests entering and exiting the building, assisting residents and guests with packages or luggage, keeping careful records of all packages/deliveries coming to and leaving the building. Some heavy lifting may be required. Position will perform other related duties as assigned by Building Superintendent or Property Manager. Candidates MUST meet or exceed the following minimum qualifications to be considered: High school diploma (or equivalent) Must have good verbal communications and interpersonal skills Must be able to communicate in writing with management, other staff members and residents Must be committed to providing excellent customer service and work in a team environment Computer proficiency (Microsoft Word and Excel) preferable Applicant selected for this position are required to undergo a background check and drug screening. $20.34 - $27.12 per hour, subject to CBA.

Job Description LIVunLtd is on the search for a part-time Lifestyle Associate to join our growing team! As the Lifestyle Associate you will work alongside the Lifestyle Manager at one of our luxury residential or commercial buildings to assist in overseeing the concierge services the residents or tenants receive. These high-powered clients look to the concierge team for their expertise in all things lifestyle. The Lifestyle Associate is resourceful, innovative, and a tastemaker with a positive spirit that requires polish and a passion for delivering a five-star client experience. Weekends are required for this position. This is a pipeline job posting for one of several opportunities to join the LIVunLtd as a Lifestyle Associate, on a part-time basis, for one of our luxury residential clients. Candidate MUST be willing to become lifeguard certified-- LIVunLtd will sponsor the certification. ESSENTIAL RESPONSIBILITIES • Assist the Lifestyle Manager in welcoming residents and introducing them to the concierge services, including all services related to the move-in process., • Assist the Lifestyle Manager in handling all lifestyle-related requests, including securing coveted dinner reservations and tickets., • Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors., • Assist in overseeing the day-to-day facility operations, including daily upkeep of amenity facilities., • Maintain effective communication with Lifestyle Manager, residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences., • Assist in training, educating, monitoring, and coaching on-site staff on all facility procedures., • Promote and coordinate LIVunLtds personal training sessions, private instruction, and massage services for residents., • Assist with coordination of programs, activities, classes, and events on property., • Where applicable, manage pool operations, which may include: reporting issues to property management, maintain compliance requirements, assist in maintaining Department of Health chemistry, system maintenance, and usage, managing lifeguard staff. SKILLS AND QUALIFICATIONS • Proven leadership ability in an educational, fitness or professional setting., • In-depth knowledge of local businesses and entertainment venues., • Enthusiastic, passionate and knowledgeable about the hospitality industry., • Excellent verbal and written communication skills., • Superior time management skills., • Flexibility to work days, nights or weekends. BENEFITS As a Member of the LIVunLtd Team you can expect: • Growth opportunities, • A fun, friendly, professional working environment, • Competitive compensation within industry standards, • Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance COMPENSATION The Lifestyle Associate position with LIVunLtd pays $18.00-$22.00 per hour, dependent on experience and work location. LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests. ESSENTIAL FUNCTIONS AND DUTIES: • Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures., • Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability., • Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes., • Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment., • Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message., • Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences., • Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions., • Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests., • Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations., • Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication., • Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience., • Handle guest complaints or concerns with professionalism, empathy, and a commitment to resolving issues to the guest's satisfaction. KNOWLEDGE, EXPIERENCE AND SKILLS • Previous experience in customer service, hospitality, or spa-related roles preferred., • Excellent communication and interpersonal skills, with a friendly and outgoing demeanor., • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment., • Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them., • Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks., • Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence., • Flexibility in scheduling, including evenings, weekends, and holidays, to accommodate guest appointments and business hours. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance., • Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries., • Active listening skills to understand guest needs, preferences, and concerns, and, • provide appropriate assistance and recommendations., • Occasionally lifting and carrying light items such as towels, robes, retail products, or paperwork to assist guests or replenish supplies., • Transporting items between storage areas, retail shelves, and guest treatment rooms as needed., • Maintaining a professional appearance and demeanor while representing the spa, including wearing appropriate attire and adhering to grooming standards., • Presenting a welcoming and approachable demeanor to guests, fostering a positive and relaxing atmosphere in the spa environment.INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR mfEn000bIr