General Manager
25 days ago
Montclair
Job DescriptionRetro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels. We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences. Key Responsibilities: • Leadership & Team Development:, • Recruit, train, and mentor staff to achieve performance excellence., • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates., • Operations Management:, • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits., • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times., • Member Engagement & Retention:, • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS)., • Develop strategies to increase membership retention, targeting a churn rate below 5%., • Sales & Marketing:, • Drive membership growth by meeting or exceeding monthly new membership targets., • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates., • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals., • Financial Management:, • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met., • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins., • Performance Analysis:, • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership., • Continuously identify opportunities for improvement based on data trends and feedback.Qualifications:, • Minimum of 1 year of experience in a managerial role within the fitness, retail, or hospitality industry., • Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency., • Strong leadership, problem-solving, and team-building skills., • Excellent communication and customer service abilities., • Proficiency in financial reporting and CRM systems., • Passion for health and fitness.What We Offer:, • Competitive salary and performance-based bonuses., • Complimentary gym membership., • A chance to lead a passionate team in a thriving fitness community.