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Job Description Job Title: Aftermarket Support Representative Job Description The Aftermarket Support Representative manages the full lifecycle of customer orders in a manufacturing environment, ensuring accurate order processing, timely delivery, and responsive support for aftermarket needs. This role serves as a key liaison between customers, global manufacturing plants, planners, and logistics teams to resolve order-related issues, support international shipments, and maintain high levels of customer satisfaction. The position requires strong attention to detail, proficiency with ERP and CRM systems, and the ability to follow complex procedures in a moderately fast-paced setting. Responsibilities • Support the full order lifecycle, including order entry, order changes, lead time communication, production status updates, shipping coordination, and invoicing., • Communicate proactively with global manufacturing plants, planners, and logistics teams to resolve order-related issues and ensure on-time delivery., • Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions while maintaining clear communication with customers., • Provide aftermarket support by coordinating returns, managing warranty claims, and processing RMAs in accordance with established procedures., • Support international shipments by coordinating required documentation and following established export and trade compliance procedures., • Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems to maintain complete and up-to-date records., • Escalate complex, high-risk, or urgent issues to team members or leadership as appropriate, ensuring timely resolution., • Adhere to global customer service processes, policies, and service-level expectations to deliver consistent and reliable service., • Contribute to continuous improvement efforts by identifying recurring issues, process gaps, and opportunities to enhance customer experience., • Support customer accounts and respond to inquiries related to global orders, deliveries, pricing, and service issues in a professional and timely manner. Essential Skills • 2+ years of manufacturing support service experience., • Experience working in a moderately fast-paced manufacturing environment., • Proven client and customer engagement experience in a service-oriented role., • Ability to follow complex standard operating procedures (SOPs) accurately and consistently., • Proficiency in data entry and data management with strong attention to detail., • Experience using ERP systems for order processing and documentation., • Experience using CRM systems to record customer interactions and manage cases., • Strong skills in Microsoft Office products, including Word, Excel, and Outlook., • Demonstrated ability to handle warranty, returns, and RMA-related activities., • Ability to coordinate shipments and support logistics-related tasks. Additional Skills & Qualifications • Preferred: 2+ years of SAP order entry experience., • Experience supporting aftermarket operations, including returns and warranty claims., • Familiarity with export and trade compliance procedures for international shipments., • Strong written and verbal communication skills for working with global teams and customers., • Ability to identify process gaps and contribute ideas for continuous improvement. Work Environment This role operates in a combined manufacturing and office setting, supporting both production and administrative activities. The position follows a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m., with a 30-minute lunch break. The work involves frequent use of computers, ERP and CRM systems, and standard office productivity tools, as well as regular interaction with manufacturing and logistics personnel in a moderately fast-paced environmen Job Type & Location This is a Contract position based out of Dayton, OH. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dayton,OH. Application Deadline This position is anticipated to close on Jul 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

To be a Customer Service Representative, you will need:. As a Customer Service Representative,. Remote Customer Service Representative.

Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring customer satisfaction, and supporting overall store operations. Key Responsibilities: • Greet and assist customers with inquiries and product information., • Resolve customer issues and complaints in a timely and professional manner., • Process returns, exchanges, and refunds., • Assist customers with locating products and providing recommendations., • Maintain a clean and organized customer service area., • Follow all store policies and procedures, including safety protocols., • Collaborate with team members to enhance the customer experience. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to handle transactions accurately and efficiently., • Basic computer skills and familiarity with customer service software., • Ability to stand for extended periods and lift up to 25 pounds., • Friendly and approachable demeanor.

Family Dollar - 106 South Columbia Street - Responsibilities: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked and recover merchandise; Responsible fo

As an important part of our team, Customer Service Associates impact all areas of the customer experience. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant o

As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change. Customer Service Associates are responsible for:. Maintaining store to the needs of management while giving excellent customer service to each guest.

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Display courteous, customer service focus, and professi

Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise following the order from start to finish. Customer Service Representative. Receives customer orders by phone, email, customer website or EDI.

Cashiers and Customer Service Team Members are responsible for providing customer service, operating registers, processing payments, assisting customers, bagging groceries, handling returns, assisting with Amazon returns and online order pickups, monitoring self-checkout stations, and maintaining fr

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. E

Identify and resolve order errors proactively to prevent delays, returns, or rework + Review and validate customer orders for accuracy, including product specifications, quantities, pricing, and shipping details + Cross-check orders against quotes, and project requirements to ensure alignment as w

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. Supports a strong commitment to world class customer s

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred. Excellent customer service and relationship management sk

Provide excellent customer service leadership to all customers. Retail experience / Customer Service Experience Required. Acknowledge/Greet all customers that come into the store.

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred. Excellent c

Patient Registration Customer Service Representative. Strong customer service experience. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits pa

We are searching for qualified customer service reps with personality and people skills. Customer Service Representative. The following general description applies to all Customer Service Representatives.

Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues. Skid

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Serves as a primary contact for customers, assuring superior customer service levels are met and exceeded. Internal and external collaboration on qu

Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-d

Customer service experience preferably in manufacturing. High school diploma or general education degree (GED) plus 1 - 2 years of experience in the customer service or related area; or equivalent combination of education and experience. Customer Service Representative.

Deliver excellent customer service. As a Lowe's Retail Sales Associate - Part-Time, you are the key to our customers' positive shopping experiences. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items.

We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Ability to communicate verbally with customers and co-w

Patient Registration Customer Service Representative. Strong customer service experience. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Assist customers to provide information and support regarding accounts, orders, products, and services. This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Minimum of 2 years of c

This includes all aspects of a customer's order starting with answering telephone calls, responding to emails of approx 100 per day, proactively sending customers confirmation and notifications, order processing, following order through billing process, arranging freight rates for customers, setting

The daily responsibilities of a CSR include providing excellent customer service to customers in the store and outside at the gas pumps, operating a cash register and lottery machine, tracking cigarette and lottery inventories, cleaning and stocking the store & parking lot, as well as putting away v

Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Serves as a primary contact for customers, assuring superior customer service levels are met and exceeded. Internal and external collaboration on qu

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. Supports a strong commitment to world class customer s

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience

Retail and customer service experience. Customer Service Representative. We want you to join our team as a Customer Service Representative.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Servi

The Warehouse Customer Service Representative is the quarterback of the customer relationship at Taylor. Strong customer service and relationship management skills: clear speaking voice, active listening, empathy, persuasive communication and reliable follow-up. Warehouse - Customer Service Rep.

Wawa - - Responsibilities: Greet and engage with customers to meet their needs quickly and courteously; Prepare food items and maintain coffee station; Operate cash register and handle payments; Assist with age-restricted product verification and lottery; Keep stores clean, stocked, and safe.