Sales Associate
5 days ago
East Flatbush, Brooklyn
Position Summary We’re looking for a motivated, customer-focused, and detail-oriented Sales Associate to join our team. This role is perfect for someone who thrives in a fast-paced retail environment and enjoys balancing hands-on stockroom work with providing exceptional service on the sales floor. The ideal candidate demonstrates a commitment to operational excellence, inventory accuracy, and outstanding customer experiences. Key Responsibilities Stockroom Operations • Accurately locate, select, and organize merchandise using ladders or other equipment as needed, • Verify correct item selection and quantities for all orders, • Handle products carefully to prevent damage or loss, • Maintain a clean, organized, and efficient stockroom at all times, • Follow all safety guidelines and company warehouse procedures, • Report inventory discrepancies or shortages promptly to supervisors, • Support shipment processing, replenishment, and markdown execution in alignment with company SOPs Sales Floor & Customer Service • Deliver friendly, knowledgeable, and professional service to every customer, • Assist multiple customers efficiently by answering questions, locating merchandise, and processing transactions, • Restock and organize the sales floor to maintain an appealing and shoppable environment, • Stay informed about current product lines, promotions, and trends to better assist customers, • Recommend products and style solutions based on individual customer preferences, • Process sales, returns, and exchanges accurately while adhering to cash control policies, • Ensure all returned merchandise is properly restocked or labeled for damage, • Uphold brand presentation standards across all areas of the store — sales floor, fitting rooms, cash wrap, and stockroom Fitting Room Experience • Greet customers warmly and assist with fitting room access, • Monitor fitting room activity to ensure safety, prevent loss, and maintain company standards, • Keep fitting rooms clean, organized, and brand-appropriate at all times, • Manage garment flow by counting items before and after fitting room use, • Return tried-on merchandise to the appropriate area or sort for restocking, • Offer styling suggestions and product recommendations to enhance the customer experience Team Collaboration • Work closely with team members to ensure smooth daily operations, • Share product knowledge and assist colleagues as needed, • Communicate effectively with store leadership and follow direction, • Support additional duties as assigned by management Qualifications • Previous retail or sales experience preferred, but not required, • Strong attention to detail and organizational skills, • Excellent communication and interpersonal abilities, • Comfortable using POS systems and handheld inventory tools, • Ability to stand for extended periods and lift merchandise as needed, • Flexible availability, including weekends, evenings, and holidays, • Genuine passion for providing outstanding customer service Physical Requirements • Ability to lift up to 50 lbs, • Ability to climb ladders and work at various heights, • Ability to bend, stoop, and work in low-lying areas, • Prolonged standing and walking during shifts Benefits: • Employee discount, • Flexible schedule Education: • High school or equivalent (Required) Experience: • Retail sales: 1 year (Required) Language: • English (Required) Ability to Commute: • Brooklyn, NY 11203 (Required) Work Location: In person
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