Inventory Technician / Inventory Management
1 day ago
New York
Reverse Logistics Technician • Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories., • Receive, inspect, and verify returned shipments against return requests and inventory records., • Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately., • Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility., • Prepare returned equipment for redeployment or certified e-waste disposal. Your Roles and Responsibilities: • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics., • Assist with inventory, asset management and e-recycling., • Use ticketing systems with a focus on customer service, SOP adherence, and quality., • Use ticketing systems to report individual work accomplishments and to track metrics., • Utilize inventory data management software to maintain inventory accuracy and workflow., • Triage, handle and fulfil customer requests via a web portal and in person as needed., • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor., • Load and unload shipments; loading dock duties as assigned., • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records., • Unbox, stock inventory on shelves, break down packing materials., • Assist in inventory procedures including the actual total count of stock items and spot check as needed., • Perform cleanup duties to maintain the warehouse in a safe and orderly manner., • Contribute to large scale global projects as needed., • Hardware data destruction and collection for e-recycle., • Hardware sanitization and quality checks to ensure hardware reliability and reuse., • Coordination with Third party vendors for executing collection and recycling activities., • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience., • High attention to detail and ability to follow other technicians’ direction to ensure quality., • Effectively utilize ticket, inventory, and dispatch management systems., • Determines methods and procedures on new assignments and may coordinate activities of other personnel., • Networks with key contacts outside one’s own area of expertise., • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met., • Strong organizational skills including effective record-keeping and maintenance techniques., • Basic knowledge of computer hardware with the ability to learn new software., • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc., • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus., • Understands policies and objectives of the assigned program and corresponding activities., • Knowledge of health and safety regulations., • Proficient English communication in terms of speaking,writing and reading.
Brooklyn Avenue, Brooklyn, New York
