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JOB DESCRIPTION Insight Global is seeking multiple Front Desk Agents to join the team at a boutique hospitality property in New York City. This is a permanent, on-site position for someone who is dependable, professional, technology-comfortable, and genuinely enjoys creating a positive guest experience. This is not a traditional role where the Front Desk Agent remains behind the desk for the entire shift. The successful candidate will support front desk operations, provide concierge-style guest assistance, help with basic property and housekeeping needs, and monitor the lobby and common areas. The property operates with a lean team, so candidates must be comfortable working independently, staying active throughout their shift, and taking ownership of a variety of guest and operational needs. Formal hotel experience is preferred but not required. The most important factors are strong communication skills, professionalism, adaptability, and a natural ability to connect with guests. Responsibilities • The Front Desk Agent will serve as a primary point of contact for guests and help ensure the property operates smoothly throughout their assigned shift., • Approximately 30% of the role will focus on front desk operations, 30% on guest services and concierge support, 30% on basic maintenance and housekeeping assistance, and 10% on property monitoring and safety support., • On a typical day, this individual will greet guests, assist with luggage, manage access-related requests, and provide recommendations for restaurants, entertainment, coffee shops, local attractions, and other experiences. They will respond to guest questions, resolve basic service issues, and communicate openly with guests and management., • The Front Desk Agent will also complete approximately three to four simple property-support tasks per shift. These may include cleaning a small spill, helping address a clogged drain, resetting a smart television, troubleshooting basic technology, or assisting the housekeeping and maintenance teams when necessary. Dedicated maintenance technicians and approved vendors are available for more complex issues., • Because the property generally operates with one Front Desk Agent on duty at a time, this person must be comfortable working independently, prioritizing multiple requests, and using sound judgement. The role also includes monitoring the lobby and common areas, addressing unauthorized access appropriately, and contacting management or emergency services when required. This is a hospitality position and is not intended to function as a dedicated security role. Schedule • The property operates 24 hours a day, seven days a week. Candidates must be open to working one of the following shifts:, • 7:00 AM to 3:30 PM, • 11:00 AM to 7:00 PM, • 2:30 PM to 11:00 PM, • Shifts include a 30-minute unpaid meal period where applicable. Most team members will be assigned a primary shift, although flexibility may occasionally be required based on operational needs or emergencies., • Full-time schedules are generally five days on and two days off. Weekend availability is required, and consistent Saturdays and Sundays off are generally unavailable. Some preferred shift arrangements may be considered for candidates who are open to split days off. REQUIRED SKILLS AND EXPERIENCE • Strong verbal communication and interpersonal skills, • Customer service-focused and naturally comfortable engaging with guests, • Dependable, reliable, and professional, • Comfortable working independently with limited direct supervision, • Flexible and willing to support responsibilities beyond a traditional front desk position, • Ability to learn and navigate multiple technology systems, • Comfortable assisting with basic maintenance and housekeeping-related tasks, • Strong judgement and ability to remain professional during unexpected situations, • Ability to stay active, assist with luggage, and move throughout the property during the shift, • Willingness to work weekends, holidays, and a flexible schedule based on business needs, • Positive, adaptable, and team-oriented approach NICE TO HAVE SKILLS AND EXPERIENCE • Previous hotel, hospitality, restaurant, concierge, or guest services experience, • Understanding of hotel operations and guest service standards, • Experience working in a boutique, luxury, extended-stay, or high-touch hospitality environment, • Previous experience working in a lean property operation, • Familiarity with hotel technology, access management systems, or property management platforms, • Fire and Life Safety Director certification, where applicable Vacancy Status: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position

Job Description Superintendent Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: • The Superintendent is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., • The Superintendent will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., • The Superintendent is required to respond to all emergencies., • The Superintendent is responsible for promoting a safe and courteous work environment for all building staff and building residents. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The Superintendent must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., • The Superintendent is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The Superintendent is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The Superintendent will consult management in all vacation and overtime allocation decisions., • The Superintendent is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., • The Superintendent must schedule and assist, when necessary, the exterminator service., • The Superintendent should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The Superintendent must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible, a day or two in advance., • The Superintendent must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement, • The Superintendent is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., • The Superintendent may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., • The Superintendent must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., • The Superintendent should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., • The Superintendent is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., • The Superintendent is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., • The Superintendent must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., • If the Superintendent is unable to report to work for medical or personal reasons, management should be notified immediately., • The Superintendent must carry out all other reasonable requests made by management., • The Superintendent must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

Job Description Resident Manager Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: 1. The resident manager is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., 2. The doormen cannot cover for the responsibilities of the resident manager during normal work hours and the resident manager may not request them to do so., 3. Any overtime work must be approved of in writing and in advance by management and itemized in detail. Except for contract holidays, all overtime must be approved with a valid reason in writing., 4. The resident manager will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., 5. The resident manager is required to respond to all emergencies. He is required to carry the University-Mews-supplied smartphone at all times and is expected to respond within thirty (30) minutes during the work week and within one (1) hour on weekends to all text messages, voicemail, and email messages (unless on vacation or authorized leave of absence). The resident manager shall use the University-Mews-supplied smartphone and not his personal phone or the lobby phone for all business matters. If off premises, the resident manager must return to the building in an emergency, as determined by management. Failure of the resident manager to comply with these guidelines will be documented in writing by building management within twenty-four (24) hours or as soon as practicable. The doormen will not be responsible for locating the resident manager in the event that he is not responding to calls, text messages, voicemail, or email messages on his smartphone. They will be advised to provide the number of the resident manager’s University-Mews-supplied cell phone to anyone calling the lobby phone looking for the resident manager, whether this be the managing agent, board members, or shareholders., 6. The resident manager is responsible for promoting a safe and courteous work environment for all building staff and building residents. The resident manager is responsible for ensuring staff compliance with COVID-19 and any other government-declared health emergency protocols. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The resident manager must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., 7. The resident manager is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The resident manager is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The resident manager will consult management in all vacation and overtime allocation decisions., 8. The resident manager is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., 9. The boiler room is to be maintained in a clean and orderly manner. The resident manager must be able, among other things, to drain and refill the boiler water, clean the sight glass, set the controls, check all valves, and do any and all minor repair and maintenance. Any repairs needed to the boiler that exceed his abilities must be reported to management. Resident manager will follow management protocols for maintenance items and maintenance schedule., 10. The electrical room, which also functions as staff lunch and break room, is to be kept locked when unoccupied and free of garbage and nonessential items., 11. The resident manager must schedule and assist, when necessary, the exterminator service., 12. The resident manager should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The resident manager must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible a day or two in advance., 13. The resident manager must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement., 14. The resident manager may not allow any alteration work to be done in an apartment without prior receipt of an approved Alteration Agreement and authorization to proceed from management. Once approved work has begun, the resident manager must monitor it closely to ensure that the contractor complies with all building regulations regarding such work, including prevention of damage to the common areas of the building and the daily clean-up of any common areas that have been compromised. Elevators need to be padded without fail and inspected at the end of each day they are used by contractors. The resident manager is responsible for ensuring that no construction material is brought into the building through the lobby. All such material must be brought in or carried out through the basement stairs. The resident manager is also responsible for ensuring that contractors do not use any of the building’s common areas to store their equipment. In the event the resident manager becomes aware of alteration work being performed without approval or otherwise not in compliance with the cooperative’s policies and procedures, the resident manager must order the work halted and promptly notify management., 15. The resident manager is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., 16. The resident manager may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., 17. The resident manager must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., 18. The resident manager should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., 19. The resident manager is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., 20. The resident manager is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., 21. In the event of an elevator breakdown, the resident manager should call the elevator company immediately. The breakdown should be recorded in the log, and management should be notified promptly. The resident manager should ensure that all staff follow this procedure in his absence., 22. The resident manager must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., 23. The resident manager should review the logbook maintained at the front desk on a daily basis and respond to problems or complaints recorded therein., 24. If the resident manager is unable to report to work for medical or personal reasons, management should be notified immediately., 25. The use or possession of alcohol, drugs (other than as prescribed by a physician), or any illegal substance while on duty is cause for immediate dismissal., 26. The resident manager must carry out all other reasonable requests made by management., 27. The resident manager must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

Job Description Resident Manager Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: 1. The resident manager is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., 2. The doormen cannot cover for the responsibilities of the resident manager during normal work hours and the resident manager may not request them to do so., 3. Any overtime work must be approved of in writing and in advance by management and itemized in detail. Except for contract holidays, all overtime must be approved with a valid reason in writing., 4. The resident manager will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., 5. The resident manager is required to respond to all emergencies. He is required to carry the University-Mews-supplied smartphone at all times and is expected to respond within thirty (30) minutes during the work week and within one (1) hour on weekends to all text messages, voicemail, and email messages (unless on vacation or authorized leave of absence). The resident manager shall use the University-Mews-supplied smartphone and not his personal phone or the lobby phone for all business matters. If off premises, the resident manager must return to the building in an emergency, as determined by management. Failure of the resident manager to comply with these guidelines will be documented in writing by building management within twenty-four (24) hours or as soon as practicable. The doormen will not be responsible for locating the resident manager in the event that he is not responding to calls, text messages, voicemail, or email messages on his smartphone. They will be advised to provide the number of the resident manager’s University-Mews-supplied cell phone to anyone calling the lobby phone looking for the resident manager, whether this be the managing agent, board members, or shareholders., 6. The resident manager is responsible for promoting a safe and courteous work environment for all building staff and building residents. The resident manager is responsible for ensuring staff compliance with COVID-19 and any other government-declared health emergency protocols. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The resident manager must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., 7. The resident manager is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The resident manager is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The resident manager will consult management in all vacation and overtime allocation decisions., 8. The resident manager is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., 9. The boiler room is to be maintained in a clean and orderly manner. The resident manager must be able, among other things, to drain and refill the boiler water, clean the sight glass, set the controls, check all valves, and do any and all minor repair and maintenance. Any repairs needed to the boiler that exceed his abilities must be reported to management. Resident manager will follow management protocols for maintenance items and maintenance schedule., 10. The electrical room, which also functions as staff lunch and break room, is to be kept locked when unoccupied and free of garbage and nonessential items., 11. The resident manager must schedule and assist, when necessary, the exterminator service., 12. The resident manager should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The resident manager must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible a day or two in advance., 13. The resident manager must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement., 14. The resident manager may not allow any alteration work to be done in an apartment without prior receipt of an approved Alteration Agreement and authorization to proceed from management. Once approved work has begun, the resident manager must monitor it closely to ensure that the contractor complies with all building regulations regarding such work, including prevention of damage to the common areas of the building and the daily clean-up of any common areas that have been compromised. Elevators need to be padded without fail and inspected at the end of each day they are used by contractors. The resident manager is responsible for ensuring that no construction material is brought into the building through the lobby. All such material must be brought in or carried out through the basement stairs. The resident manager is also responsible for ensuring that contractors do not use any of the building’s common areas to store their equipment. In the event the resident manager becomes aware of alteration work being performed without approval or otherwise not in compliance with the cooperative’s policies and procedures, the resident manager must order the work halted and promptly notify management., 15. The resident manager is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., 16. The resident manager may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., 17. The resident manager must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., 18. The resident manager should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., 19. The resident manager is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., 20. The resident manager is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., 21. In the event of an elevator breakdown, the resident manager should call the elevator company immediately. The breakdown should be recorded in the log, and management should be notified promptly. The resident manager should ensure that all staff follow this procedure in his absence., 22. The resident manager must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., 23. The resident manager should review the logbook maintained at the front desk on a daily basis and respond to problems or complaints recorded therein., 24. If the resident manager is unable to report to work for medical or personal reasons, management should be notified immediately., 25. The use or possession of alcohol, drugs (other than as prescribed by a physician), or any illegal substance while on duty is cause for immediate dismissal., 26. The resident manager must carry out all other reasonable requests made by management., 27. The resident manager must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

Job Description Resident Manager Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: 1. The resident manager is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., 2. The doormen cannot cover for the responsibilities of the resident manager during normal work hours and the resident manager may not request them to do so., 3. Any overtime work must be approved of in writing and in advance by management and itemized in detail. Except for contract holidays, all overtime must be approved with a valid reason in writing., 4. The resident manager will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., 5. The resident manager is required to respond to all emergencies. He is required to carry the University-Mews-supplied smartphone at all times and is expected to respond within thirty (30) minutes during the work week and within one (1) hour on weekends to all text messages, voicemail, and email messages (unless on vacation or authorized leave of absence). The resident manager shall use the University-Mews-supplied smartphone and not his personal phone or the lobby phone for all business matters. If off premises, the resident manager must return to the building in an emergency, as determined by management. Failure of the resident manager to comply with these guidelines will be documented in writing by building management within twenty-four (24) hours or as soon as practicable. The doormen will not be responsible for locating the resident manager in the event that he is not responding to calls, text messages, voicemail, or email messages on his smartphone. They will be advised to provide the number of the resident manager’s University-Mews-supplied cell phone to anyone calling the lobby phone looking for the resident manager, whether this be the managing agent, board members, or shareholders., 6. The resident manager is responsible for promoting a safe and courteous work environment for all building staff and building residents. The resident manager is responsible for ensuring staff compliance with COVID-19 and any other government-declared health emergency protocols. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The resident manager must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., 7. The resident manager is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The resident manager is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The resident manager will consult management in all vacation and overtime allocation decisions., 8. The resident manager is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., 9. The boiler room is to be maintained in a clean and orderly manner. The resident manager must be able, among other things, to drain and refill the boiler water, clean the sight glass, set the controls, check all valves, and do any and all minor repair and maintenance. Any repairs needed to the boiler that exceed his abilities must be reported to management. Resident manager will follow management protocols for maintenance items and maintenance schedule., 10. The electrical room, which also functions as staff lunch and break room, is to be kept locked when unoccupied and free of garbage and nonessential items., 11. The resident manager must schedule and assist, when necessary, the exterminator service., 12. The resident manager should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The resident manager must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible a day or two in advance., 13. The resident manager must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement., 14. The resident manager may not allow any alteration work to be done in an apartment without prior receipt of an approved Alteration Agreement and authorization to proceed from management. Once approved work has begun, the resident manager must monitor it closely to ensure that the contractor complies with all building regulations regarding such work, including prevention of damage to the common areas of the building and the daily clean-up of any common areas that have been compromised. Elevators need to be padded without fail and inspected at the end of each day they are used by contractors. The resident manager is responsible for ensuring that no construction material is brought into the building through the lobby. All such material must be brought in or carried out through the basement stairs. The resident manager is also responsible for ensuring that contractors do not use any of the building’s common areas to store their equipment. In the event the resident manager becomes aware of alteration work being performed without approval or otherwise not in compliance with the cooperative’s policies and procedures, the resident manager must order the work halted and promptly notify management., 15. The resident manager is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., 16. The resident manager may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., 17. The resident manager must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., 18. The resident manager should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., 19. The resident manager is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., 20. The resident manager is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., 21. In the event of an elevator breakdown, the resident manager should call the elevator company immediately. The breakdown should be recorded in the log, and management should be notified promptly. The resident manager should ensure that all staff follow this procedure in his absence., 22. The resident manager must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., 23. The resident manager should review the logbook maintained at the front desk on a daily basis and respond to problems or complaints recorded therein., 24. If the resident manager is unable to report to work for medical or personal reasons, management should be notified immediately., 25. The use or possession of alcohol, drugs (other than as prescribed by a physician), or any illegal substance while on duty is cause for immediate dismissal., 26. The resident manager must carry out all other reasonable requests made by management., 27. The resident manager must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

Job Description At Massage Envy Gramercy NYC, we encourage your passion, empower your growth, and value YOU. Day-to-Day: • Perform quality, therapeutic bodywork that meets clients' needs, • Communicate with clients to identify their needs and set clear expectations, • Stay connected to clients throughout each session to achieve the goals of each service, • Recommend follow-up visits and additional services to help clients pursue their wellness goals Benefits of Joining Us • Free AMTA membership with professional liability insurance., • Aflac benefits for part and full-time employees., • Health, dental, and vision insurance for full-time employees., • 401(K) plan available for all employees., • Paid sick time and a flexible schedule. Qualifications • Must have a valid Massage Therapy License., • High school diploma or equivalent., • Pass a background and reference check. Culture & Support: • Trained leadership that is invested in YOUR success, • A self-care program that gives you the tools to prolong the career you love, • Exclusive massage mediums formulated with clients AND therapists in mind, • A front desk team dedicated to scheduling appointments and up-keeping treatment rooms, • A caring, supportive community of other skilled wellness professionals that share knowledge Are you a Licensed Massage Therapist (LMT) looking to take your career to the next level? Do you want to focus more on massage therapy and less on bookkeeping? Join our team and get the support you need to grow your career and do more of what you love. Apply today – we can’t wait to meet you! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location. MT-NYNN

Our team's mission is to deploy AI agents to transform how patients and doctors connect. We believe healthcare shouldn't be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we're transforming the patientprovider relationship, one call at a time. Want to shape the future of healthcare? Join us! Join Vocca as our Founding Account Executive to launch and scale our US revenue engine. You will own the full sales cycle end-to-end, with a clear focus on healthcare groups and multi-site provider organizations. An AI voice agent that answers every patient call instantly, schedules and reschedules appointments, triages urgency, and reduces missed calls. A production-ready product already used daily by thousands of providers. A solution that delivers clear outcomes for healthcare operators: higher appointment capture, lower call abandonment, less front-desk overload, and a better patient experience. First 30 Days Become fluent in our product, ICP, positioning, and the US buying process for groups (operations, clinical leadership, IT, finance). Run your first outbound sequences, discovery calls, and demos. Coordinate with Ops to start onboarding the first US customers from day one: kickoff, setup, training, and go-live. Close your first simple wins and document learnings. By 90 Days Build a consistent pipeline with 30+ active opportunities across stages. Create and iterate US-ready messaging, call scripts, and email/LinkedIn sequences. Coordinate closely with our Ops and Product teams to ensure smooth deployments and strong early outcomes. Bring back field insights to shape product and roadmap (objections, workflows, integration needs). By 612 Months Lead complex, multi-stakeholder deals for healthcare groups (multi-site, multi-specialty, security and integration reviews). Help define our US sales playbook (ICP, MEDDICC-style process, pricing/packaging, ROI story, procurement). Own strategic accounts end-to-end, including expansion and renewals. Contribute to scaling the team (interviewing, onboarding, coaching). You are a great fit if you: Have 3+ years of B2B SaaS sales experience (SDR, AE, BizDev), ideally with full-cycle closing. Can run discovery, demos, and negotiation with rigor, and close mid-market to enterprise deals. Are comfortable with outbound (calls, email, LinkedIn) and can create pipeline from scratch. Thrive in a startup environment: fast, demanding, iterative, high ownership. Love being close to customers and turning feedback into execution. It is a strong plus if you: Have sold into healthcare provider organizations (multi-site groups, MSOs, DSOs, health systems) or adjacent health tech. Have experience navigating security/compliance and integration stakeholders. Have used tools like Attio, Notion, Slack, Apollo (or equivalent). Have an existing network in US healthcare operations. A product already in production with strong customer love in a fast-growing market (healthcare automation + voice AI). A true 0?1 US GTM role with high ownership and impact. Direct exposure to founders and leadership, with fast iteration loops. Competitive compensation with meaningful upside (equity). Compensation: We offer a competitive package commensurate with experience typically $180,000$300,000 OTE. For an exceptional profile, we have flexibility. We're transparent about comp early in the process, just ask. Founding team equity Comprehensive health coverage : medical, dental, and vision insurance. Employer-sponsored plans : Vocca contributes to the base plan, with partial support for dependents. Retirement savings : access to a 401(k) plan. Flexible time off : unlimited PTO, including vacation, holidays, and sick days. Professional expenses : work-related expenses reimbursed in line with Vocca's company policy. Location : New York office, city center Initial screen (30 min) recruiter call to assess background, motivation, and fit CEO interview (45 min) strategic conversation with Eliott (CEO & Co-founder) on past experience, founder mentality, ICP thinking, and commercial instincts Business case debrief + role play (60 min) present your case, then run a live cold call or demo simulation Meet the team As a final step, we may invite you to a short work trial with the team, so both sides get a concrete feel for working together. Reference checks two professional references focused on autonomy, execution, and impact Offer We aim to keep the process within 30 days. You'll receive continuous feedback throughout. An entrepreneurial adventure, with a supportive, high-energy, execution-focused team A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI) A true scaling phase, with everything still to build Real responsibilities from day one If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? We'll be thrilled to receive your application!

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned Patient Call Center Agent Qualifications and Skills: · High school diploma or equivalent · Superior active listening, verbal, and written communication skills · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Ability to handle stressful situations appropriately · Fluency in Spanish · EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-timeJob Types: Full-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)

Job DescriptionPlant Safety ManagerOwn the safety culture in heavy industryLead safety for a facility that powers a cleaner future You’re not looking for a clipboard role. You want to own a plant-wide safety program where what you build actually changes how people go home at the end of their shift. This is a facility-level Safety, Health & Environmental leadership role in a heavy industrial environment, driving OSHA compliance, safety management, and environmental stewardship every single day. You’ll be the go-to safety leader for operations and maintenance, turning standards into habits, incidents into learning, and KPIs into action. If you’ve led industrial safety programs and can walk a plant, talk to techs, and stand up in front of leadership with equal confidence, we want to talk to you. What You'll Work On You’ll own the full safety program for a complex industrial facility focused on sustainable waste and energy operations: • Plant-wide Safety, Health, and Environmental (SHE) programs, • OSHA 1910/1926 compliance and site safety requirements, • Incident prevention, investigation, and corrective actions, • Employee and contractor safety training and performance, • Occupational health and medical surveillance programs, • Environmental compliance support at the facility level, • Safety committees and cross-functional safety initiatives, • Continuous improvement of safety culture and systems You’ll work in a heavy industrial setting that may include power generation, thermomechanical treatment operations, materials recovery, recycling, or similar environments. This is where you turn a safety program into a safety culture. What You'll Be Doing • Leading and managing all aspects of the facility’s SHE programs with visible, hands-on presence, • Ensuring compliance with OSHA 1910/1926, applicable permits, and company safety requirements, • Driving OSHA Voluntary Protection Program (VPP) initiatives where applicable, • Tracking program effectiveness through KPIs, audits, observations, and inspections, • Implementing corrective actions and continuous improvement initiatives, • Leading investigations of accidents, near-misses, first-aid, recordable, vehicle, and contractor incidents, • Coordinating scene security, medical response, root cause analysis, and corrective follow-through, • Maintaining complete, accurate safety records, logs, reports, and regulatory documentation, • Managing the facility safety training program, alerts, bulletins, and procedures, • Overseeing contractor and temporary worker safety performance with facility leadership, • Educating, coaching, and motivating employees and contractors on safe work practices, • Supporting environmental compliance inspections, permits, and reporting obligations, • Leading safety committees and partnering cross-functionally to strengthen safety culture, • Serving as primary contact for occupational health and medical surveillance programsWhat We're Looking For, • Bachelor’s degree preferred in Safety, Occupational Health, Environmental Science, Engineering, or related discipline (equivalent industrial experience considered), • 2–4+ years of occupational health and safety experience, • Background in industrial manufacturing, thermomechanical treatment operations, power generation, utility, chemical processing, materials recovery, recycling, or other heavy industrial environments preferred, • Working knowledge of OSHA 1910, OSHA 1926, and applicable state safety regulations, • Experience supporting operations and maintenance activities within an industrial facility, • Professional safety certifications such as ASP, CSP, OHST, or CHST preferred, • Proficiency with Microsoft Word, Excel, PowerPoint, and Visio, • Proven ability to lead through influence with strong interpersonal, coaching, and communication skills, • Analytical, problem-solving mindset with focus on operational excellence and risk reduction, • Ability to manage multiple priorities in a fast-paced industrial environment and drive changeThe Experience That Will Really Get Our Attention You’ve been the safety point person in a heavy industrial plant, not just pushing paperwork but partnering with operations and maintenance to solve real problems in the field. You’re comfortable in PPE on the floor and in front of leadership with the data, story, and plan. You know OSHA 1910/1926 cold, have led serious incident investigations, and have built or upgraded training programs that people actually respect. You bring a change-agent mindset, driving VPP-style engagement and continuous improvement, not just compliance. High-signal experience: OSHA 1910 • OSHA 1926 • industrial manufacturing safety • power generation safety • thermomechanical treatment (TTF) operations • utility or chemical processing safety • materials recovery and recycling safety • incident investigation and root cause analysis • safety training program management • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Visio • ASP • CSP • OHST • CHST Why This Opportunity? This is not a corporate desk job; it’s the facility-level safety leadership seat where you directly shape how a major industrial operation runs day to day. You’ll operate across strategic, tactical, and transformational levels—policy, training, investigations, compliance, and culture—while partnering closely with the Facility Manager, Regional Safety Manager, and plant teams. The company backs safety as a core value and is investing in a comprehensive, modern SHE program, including OSHA VPP activities and enterprise-wide initiatives you can plug into. This role is also eligible for a sign-on bonus, with competitive compensation and strong benefits. Important Requirements Must be able to walk, stand, sit, and climb ladders and stairs in an industrial facility Must be able to lift and carry up to 50 pounds Must be able to work at heights and in confined spaces Must be able to qualify for and wear a full-face respirator Must be able to work outdoors in varying weather conditions Interested? If you’re ready to own plant safety, build a stronger culture, and keep people safe while supporting sustainable industrial operations, let’s talk. Please send your resume to Noelene Jones Keywords Plant Safety Manager, Safety Program Manager, EHS Manager, SHE Manager, Safety Health and Environmental, OSHA 1910, OSHA 1926, industrial safety, manufacturing safety, power generation safety, utility safety, chemical processing safety, thermomechanical treatment, TTF operations, materials recovery, recycling facility safety, heavy industrial, incident investigation, root cause analysis, OSHA VPP, safety training, contractor safety, occupational health, medical surveillance, environmental compliance, ASP, CSP, OHST, CHST, safety leadership, risk reduction, KPIs, safety audits, Newark NJ \nCompany Description Libertyjobs.com has become an essential destination site for experienced job seekers. Our recruiters are continually posting active job openings to the website. Feel free to search our database of open positions and apply for your next career move! Hundreds of new jobs are listed on the site every month in a wide range of industries and locations. Last year we had over 900,000 unique job seekers visit our website, which means over 75,000 skilled job seekers search our openings every month. Established in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on: Information Technology, Software Programmers, Engineering, Manufacturing, Legal, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and Machinists. Libertyjobs.com has become an essential destination site for experienced job seekers. Our recruiters are continually posting active job openings to the website. Feel free to search our database of open positions and apply for your next career move!\n\nHundreds of new jobs are listed on the site every month in a wide range of industries and locations. Last year we had over 900,000 unique job seekers visit our website, which means over 75,000 skilled job seekers search our openings every month.\n\nEstablished in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on:\n\nInformation Technology, Software Programmers, Engineering, Manufacturing, Legal, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and Machinists.

Four Points by Sheraton Newark Airport.Located less than one mile from.Newark Liberty International Airport.Guests enjoy easy airport access with complimentary shuttle service to all three airport terminals, as well as convenient proximity to.Our location also provides easy access to some of the are

About AUI \n \n AUI builds Apollo, a neurosymbolic foundation model for AI agents that do consequential work, where accuracy, reliability, and visibility matter — conversations with customers, and the processes behind them. Instead of describing behavior in a prompt and hoping the model complies, Apollo compiles declared rules into a checkable program. Constraints are enforced by the system rather than requested of the model, so “this agent will never do X” is something you verify, not something you hope for. The language model works as a translation layer at either end — structuring what a person (or another agent, or a system) says into symbolic slots on the way in, and generating fluent responses on the way out. \n That guarantee is what LLMs structurally can never achieve. We serve companies from startups to the Fortune 500, across regulated industries, retail, and travel — environments where an agent that improvises is a liability, and where someone has to answer for every action it takes. \n Apollo-1 is a self-serve platform, and most teams can build on it themselves. Large enterprises — with deeper integrations and more involved internal processes — can use a hand getting their agents all the way to production. Our commercial team also needs proof-of-concept agents built for prospects, fast. That’s this team. \n \n The role \n \n You’re joining our deployment team, serving two constituencies. \n Internal. Our product and commercial teams need working agents — proofs of concept for prospects, reference builds, agents that pressure-test the platform before customers find its edges. You’ll build them, often on short notice, often for a business you learned about today. \n External. The most complex enterprise deployments, where the agent has to hold a real company’s rules across hundreds of scenarios and act on live systems. You’ll be in the room with their operators and subject-matter experts, not reading a requirements doc someone else wrote. \n An agent starts life as a real business: a bank’s dispute policy, an airline’s rebooking rules, a retailer’s returns matrix. Someone has to sit inside that mess, understand how the business actually works, and turn it into a program the platform can enforce and certify. Then train it, grade it, try to break it, and sign off that it’s ready to act on a customer’s behalf. \n The loop closes back into the product. What you solve by hand for one enterprise should become something the next customer can do themselves, and you’ll be one of the loudest sources of truth about what the platform can’t do automatically. \n \n What you’ll do \n\n • Sit with partner teams to extract how their business actually operates — including the rules nobody wrote down and the exceptions everyone knows about\n, • Author agent programs: translate policy, process, and edge cases into structured, unambiguous declarations the platform can enforce\n, • Run training rounds — design scenarios, simulate conversations, grade outputs, and iterate until behavior holds\n, • Own certification: prove a program does what it claims before it ships, and triage it when it regresses\n, • Find the contradictions. Real businesses run on rules that conflict. You’ll be the one who notices the refund window doesn’t square with the cancellation clause, and who drives the decision on which one wins\n, • Build proofs of concept alongside our commercial team, and support technical discovery with large prospects — you’re the person in the room who can answer “can it really do that?”\n, • Turn one-off solutions into reusable patterns, so the self-serve product absorbs what the deployment team learns\n, • Feed the field back to product: what’s slow, what’s missing, what breaks at scale\n\n \n Who we’re looking for \n \n We care more about how you think than where you’ve worked, with one hard requirement. \n \n -Technically fluent — not a coder. You’ve worked inside a technological product environment and you understand how systems fit together: what an API is doing, where data moves, why an integration breaks, what engineers mean when they say something is hard. You use coding agents — Cursor, Claude Code, or equivalent — as a normal part of how you work, not as something you tried once. You won’t be shipping production code here, but you will be building, and the tools are the same. \n -Opinionated about AI. You’re curious about it end to end: roughly how the models actually work, what they’re doing to industries and to work itself, where this is all going. We don’t need you to hold the right opinion. We need you to hold one, and to be able to defend it and change it. \n -Curious about how businesses run. You find it genuinely interesting that an airline’s rebooking logic looks nothing like a pharmacy’s intake flow. You’ve noticed that industries have structure, and you like learning a new one from scratch. \n -Independent. You’re given a partner, a pile of documents, and an outcome. Nobody is going to hand you a ticket queue. If you need the work broken down for you, you’ll be unhappy here. \n -Precise and stubborn. This work rewards people who will handle the ten-thousandth case as carefully as the tenth, and who push back rather than write “handle appropriately” to make a hard question go away. Most people can’t do this. The ones who can are extremely valuable. \n -You’ve failed at something real. A company, a project, a venture that didn’t work. We’d rather hire someone who has been responsible for an outcome and lost than someone whose record is unblemished because nothing was ever on the line. \n -A clear writer. Most of this job is written. If you can’t state a rule in a sentence that can only be read one way, the agent can’t follow it. \n No degree required. It isn’t a proxy for anything we care about. \n \n How we work: healthy ego \n Our culture runs on something we call healthy ego, and it has two halves. Both are required. \n The first half is ego. High confidence that you can learn and succeed at anything — paired with actually asking for what you need to get there, and then working until the result is excellent rather than finished. We also expect you to want things to succeed for your own sake, not only the company’s. AUI is a place to push yourself and evolve fast. No one will push you and no one will carry you, but everyone will work with you. We sharpen each other by challenging each other, and by the simple pressure of keeping up with the team. \n The second half is what makes it healthy: your success is never built on top of someone else’s. You name your own mistakes before anyone else has to, and you go fix them — by yourself or with the team. \n We’re flat. Merit decides what you own, not title or tenure. \n \n Backgrounds that tend to work \n The common thread is time spent close to a technical product, plus real fluency in how some corner of the business world operates. \n\n • Solutions, implementation, or technical account management at a software company\n, • Support escalations, Tier-2, or support quality — the people who own the cases nobody else could close\n, • Product operations, technical program management, or ops inside a product organization\n, • Operations in a rule-dense industry — claims, reservations, banking, healthcare intake, logistics — paired with time in a product or technology environment\n, • Founders and operators of things that didn’t make it\n\n \n What this is not \n\n • Not an engineering role. You won’t own production code.\n, • Not a non-technical role either. If you can’t hold your own in a conversation about how a system works, this will be painful.\n, • Not data annotation or gig AI-training work. This is a salaried role where you own outcomes, not task throughput.\n, • Not a support queue. You’re building the thing, not staffing it.\n\n \n Logistics \n We’re in Williamsburg, Brooklyn, in the office together five days a week. That isn’t a policy we’re apologetic about — this work runs on overhearing each other. A deployment question gets answered across a desk in thirty seconds instead of dying in a thread, and the challenge-each-other part of how we work doesn’t survive being asynchronous. If that’s not how you want to work, this isn’t the right role. \n \n How to apply \n Skip the cover letter. Send your résumé plus answers to one question: \n\n • Tell us about something you owned that failed. What did you actually get wrong? (300 words max)\n\n The interview process includes an in-office assignment — the closest thing to the actual job we can put in front of you.

Job Description: Assistant Account Manager (Commercial Lines) Job Title: Assistant Account Manager (Commercial Lines) Location: Remote -- Must reside in Pacific, Mountain, or Central Time Zones Reports to: Director of Account Management Department: Commercial Lines FLSA Status: Non-Exempt Job Purpose The Assistant Account Manager supports Senior Account Managers and Account Managers by processing delegated work in accordance with agency procedures. This role ensures efficient and accurate servicing of client accounts, providing high-quality customer service, and contributing to the overall success of the commercial lines team. Key Responsibilities 1. Servicing and Customer Service • Maintain accurate and current detail information in the Applied EPIC system., • Submit applications to the market and follow up to ensure timely receipt of quotations., • Review audits and policies., • Order and issue binders and endorsements., • Issue Certificates and Evidence of Insurance., • Process incoming mail and phone requests, responding in a timely manner., • Assist clients in submitting first reports of claims., • Provide clients with invoicing and premium finance options., • Prepare proposals for new and renewed accounts., • Perform online rating of quotes., • Maintain confidentiality and discretion at all times., • Order and send loss runs as requested. 1. Teamwork • Demonstrate a cooperative and professional attitude, adaptable to new or changing circumstances., • Provide backup support to other teams in the Commercial Division, front desk, or other areas as needed., • Assist in clearing backlog and completing projects as requested by the Account Manager. 1. Personal and Organizational Development • Complete all required continuing education hours for state licensing., • Pursue professional development through courses related to job functions and desired career growth., • Set priorities and manage workflow to ensure efficient and accurate processing of tasks., • Maintain effective relationships with clients, co-workers, carriers, vendors, and other business contacts., • Stay informed on industry trends, product updates, legislation, coverages, and technology., • Communicate effectively and cooperatively to support agency business goals. Qualifications Education & Experience • High school diploma required; associate or bachelor’s degree preferred., • 2+ years of experience as an Account Assistant; 3 years preferred., • Active Property and Casualty Broker/Agent license required., • Knowledge, Skills & Abilities, • Strong technical knowledge of insurance coverages and markets., • Ability to multitask in a complex environment with accuracy and efficiency., • Excellent organizational, decision-making, and customer service skills., • Proficiency with Applied EPIC and Microsoft Office Suite. Working Conditions • Work is primarily office-based with extended periods of computer use., • Must be able to pull or lift up to 15 pounds at times., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

JOB SUMMARY As a Tax Manager, you will be responsible for overseeing and reviewing financial information for clients, with a primary focus on high-net-worth individuals and their related entities. This includes the preparation and review of complex individual tax returns, trusts, and investment-related reporting, while also gaining exposure to a diverse client base across multiple industries. The Tax Manager oversees client relationships and staff to ensure the delivery of high-quality, accurate, and timely tax services. JOB DESCRIPTION Tax Strategy and Engagement Oversight • Help with the development and implementation of comprehensive tax planning strategies for clients, ensuring alignment with their financial objectives and minimizing tax liabilities, • Manage a portfolio of tax engagements, supervise tax staff, and review their work to ensure accuracy, compliance, and adherence to firm standards, • Monitor engagement progress, budgets, and timelines, and make adjustments as needed to meet client expectations Research and Analysis • Stay abreast of evolving tax laws, regulations, and industry developments, applying this knowledge to client engagements and internal training initiatives, • Coordinate and complete tax research efforts to address client inquiries, resolve complex tax issues, and guide decision-making Client Communication • Effectively communicate complex tax concepts and strategies to clients, tailoring explanations to their understanding and addressing their questions or concerns, • Prepare and deliver presentations to clients on tax-related matters, providing insights into their financial situations and potential tax implications, • Cultivate and maintain strong relationships with clients, acting as a trusted advisor for their tax-related matters Compliance and Documentation • Review and oversee the preparation of tax returns to ensure accuracy, compliance with regulations, and adherence to internal quality control standards, • Monitor and manage tax filing deadlines, extensions, and other compliance requirements to avoid penalties and ensure timely submissions, • Stay current with federal, state, and local tax laws, regulations, and changes, ensuring the firm and its clients are compliant with the latest tax requirements Team Collaboration • Collaborate with other tax professionals within the firm to share insights, knowledge, and best practices, • Supervise and mentor tax staff, providing guidance, training, and feedback to foster their professional growth and ensure the quality of their work, • Cultivate a collaborative team environment, promoting knowledge sharing and effective communication among team members, • Participate in internal training sessions to enhance your technical skills and stay updated on industry trends Process Improvement and Innovation • Identify opportunities to enhance tax workflows, processes, and methodologies, contributing to the continuous improvement of the firm's tax services, • Ensure compliance with internal quality control procedures, including reviewing and approving tax filings, documentation, and client deliverables Strategic Business Development • Collaborate with partners and senior management to identify business development opportunities, cultivate client leads, and contribute to the firm's growth strategy, • Participate in proposal development and presentations to prospective clients Supervisory responsibilities • Will supervise subordinate team members Work environment • Work is conducted in a professional office environment with minimal distractions Physical demands • Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time, • Must be able to lift to 15 pounds at a time Travel required • Travel may be frequent and unpredictable, depending on client’s needs Required education and experience • Bachelor’s degree in accounting, finance, or a related field, • 5 – 8 years of relevant experience, • CPA or Enrolled Agent license, • Experience in professional service environment, such as a CPA firm, financial consulting firm, or similar setting, • Specific positions may require additional industry or specialization certifications, • Responsible for completing the minimum CPE credit requirement, • Software: CCH Prosystem FX, Axcess Tax, Axcess Document, Axcess Workstream, Thomson Reuters Fixed Assets CS, Checkpoint for Tax Research Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice. For job postings in our New York locations, we are required by law to include a good faith salary range for every job, promotion, and transfer opportunity. This range considers many factors, including but not limited to a candidate’s knowledge, job specific skills, experience, licensure, and certifications. A reasonable estimate of the current range for this position is $110,000 to $180,000. WHO WE ARE UHY is one of the nation’s largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients’ business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.

Job Description Front Office Agent/Night Audit Relief Reports To: Front Office Management Major Duties and Responsibilities: · Assures that front desk is covered and maintained at all times. · Reviews arrivals and departures for guest preferences to ensure customer satisfaction. · Checks guests in and out of hotel and summons bellman or other assistance if needed. · Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. · Responds and acts on guests complaints, service or security problems. · Checks for proper functioning of alarms and cameras. · Reviews logbook for any actions or messages passed on by previous shift. · Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Pestana standards. · Ensures proper backup is attached to the corresponding folios. · Monitors and ensures that security officers perform responsibilities as required. · Ensures that all guest charges are posted accurately to the guest folios. · Runs and verifies pre-audit steps to ensure final update accuracy. · Reviews the room rate variance report and checks for obvious or questionable rates. · Investigates questions and corrects if errors found. · Balances all credit card and direct bill payments before transferring to city ledger. · Ensures all interfaces are operational. · Generates direct billing statements. · Prints out statements of all bills transferred to city ledger. · Packages all night audit backup material for review by the hotel accountant. · Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. · Handles guest complaints and resolves all guest issues resulting in win-win outcomes. · Prints and labels registration cards for next day's arrivals. · Monitors present day availability and house count and take appropriate action as needed. · Familiar with crisis manual and be able to put into action as needed. · Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. · Maintains and accounts for assigned cash bank and front office cash record. · Prepares a bank count sheet for manager. · Understands the Pestana product and brand identity and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. · Trains on and executes all applicable Pestana Standard Operating Procedures. · Performs miscellaneous duties as required. Experience and Qualifications: Essential: · Proficiency in Opera PMS/Opera Cloud PMS. · Night Audit experience (preferred). · Previous Hotel Front Desk experience. · Proven team player with a high level of energy and motivation. · Results oriented. · Fire Safety Certified (preferred). · High School diploma. Job Type: Full-time Pay: $24.91 Benefits: • 401(k), • Employee discount, • Health insurance, • Paid time off Schedule: • 8 hour shift, • Day shift, • Holidays, • Night shift, • Weekends as needed Work Location: In person

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills to be successful in this role. We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. We enthusiastically use our talents to sell our experience to our guests. We greet each and every guest with an authentic and warm approach. We ensure that we are fully informed of hotel & city events to be a source of information for our guests. We also use tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate, and work well with other teammates, departments, managers, vendors and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience for your teammates, customers (external and internal), vendors, etc.! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Perform security walks according to the security MOD report and secure all doors, • Support Front Desk in addressing noise complaints, guest’s requests and guest complaints, • Be knowledgeable of and ensure staff adhere to all security SOPs, • Be knowledgeable of all hotel procedures and standards, • Responsible for the safety and security of all guests and staff during overnight hours, • Learn and retain complete knowledge of front office, Night Audit, Housekeeping, Engineering, F&B, KNOW program procedures and comply with all policies and procedures., • Assist Front desk and Accounting in completing night audit tasks and reports, • Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the team to also embody the TOV in all guest interactions., • Cultivate a team of personable, genuine, and sharp individuals. Hold members accountable to operating standards and the Virgin culture., • Use excellent communication skills with guests and staff including verbal, written and body language., • Learn and teach knowledge of all front office technical systems (HMS, Alice, Voxer, Agilisys, OpenTable, Resy, Salto etc.)., • Assist Rooms team by providing support in the various positions: GSA, Greeter, Bellman, Doorman, Concierge, YES! Agent and Reservations, • Maintain a clean, hygienic, and organized work environment. Set up workstation with necessary supplies., • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service., • Be creative and think outside the box to create memorable experiences for our guests., • Work well on a team or independently while being accountable for work performed., • Take, record and relay messages accurately, completely and legibly., • Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions., • Adhere to security procedures to ensure our guest’s safety., • Be a team player., • Highly organized, anticipating needs and over delivering wherever possible., • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment. If you enjoy engaging with people and ensuring smooth operations at the front desk, we encourage you to apply. Key Responsibilities: • Greet and welcome guests upon arrival, ensuring a positive first impression, • Check guests in and out efficiently using the reservation system, • Handle guest inquiries, requests, and complaints with professionalism and courtesy, • Manage phone calls, emails, and other communication channels promptly, • Maintain accurate records of guest information and reservations, • Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained, • Process payments and handle cash transactions accurately, • Provide information about hotel amenities, local attractions, and services, • Ensure the front desk area is tidy and organized at all times Skills and Qualifications: • High school diploma or equivalent; additional hospitality or customer service training is a plus, • Proven experience in front desk operations or customer service preferred, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Proficiency with reservation and property management software, • Ability to remain calm and professional under pressure, • Flexibility to work various shifts, including evenings, weekends, and holidays, • Positive attitude and a genuine desire to assist guests We foster a welcoming and inclusive work environment that values growth and development. Join us to be part of a team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.

This is not a traditional role where the Front Desk Agent remains behind the desk for the entire shift. Insight Global is seeking multiple Front Desk Agents to join the team at a boutique hospitality property in New York City. The successful candidate will support front desk operations, provide conc

This is not a traditional role where the Front Desk Agent remains behind the desk for the entire shift. Insight Global is seeking multiple Front Desk Agents to join the team at a boutique hospitality property in New York City. The successful candidate will support front desk operations, provide conc

This is not a traditional role where the Front Desk Agent remains behind the desk for the entire shift. Insight Global is seeking multiple Front Desk Agents to join the team at a boutique hospitality property in New York City. The successful candidate will support front desk operations, provide conc

This is not a traditional role where the Front Desk Agent remains behind the desk for the entire shift. The Front Desk Agent will serve as a primary point of contact for guests and help ensure the property operates smoothly throughout their assigned shift. Approximately 30% of the role will focus on

Previous experience in front desk, call center, or administrative support roles and familiarity with technology or SaaS environments are beneficial. The Front Desk Agent role at SOC is a full-time, remote position responsible for being the first point of contact for customers and internal stakeholde

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you. Our Vision: We are New York's Luxury Lifestyle Icon. Our Mission: • To inspire meaningful connections, • To curate exceptional experiences, • To deliver passionate service with kindness, care and a commitment to excellence Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise. Our Purpose: To Enrich the Lives of Employees, Guests and the Community around us Our Values: • We think differently, • We are client obsessed, • We have passion, • We own it, • We truly care about each other, • We have integrity Join Our Team The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guest Services Agent you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager. Work authorization for the location is required. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Guest Services Agent, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition. In this position you will report to the Front Office Management team. Work authorization for the location is required. You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words. Basic Purpose: The Guest Services Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Essential Functions: • Checks in guest in an efficient and friendly manner, using guest name whenever possible., • Assures that guest is assigned type of room requested and the correct rate is charged., • Arranges for luggage to be delivered to guest room. Issues correct keys to the guest., • Checks out guest at end of stay., • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest., • Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel., • Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift., • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., • Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone., • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests., • Accepts reservations, changes and cancellations in the absence of CORE Department Staff., • Can answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent., • Ability to quote and be familiar with room and rate availability for current and future dates., • Ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested., • Ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest inquiries. Qualifications and Skills We are looking for individuals who have a knowledge of Front Desk Operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. Schedule This position requires an applicant with a flexible schedule and the ability to work all shifts ((Mornings, Evenings, Overnights), weekends and holidays. What to Expect: • Be part of a cohesive team with opportunities to build a successful career with global potential, • Have access to a robust benefit plan, • Have the opportunity to engage in diverse and challenging work, • Derive a sense of pride in work well done, • Be recognized for excellence Hourly Rate of pay- $30-$38 Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf

Job Description Resident Manager Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: 1. The resident manager is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., 2. The doormen cannot cover for the responsibilities of the resident manager during normal work hours and the resident manager may not request them to do so., 3. Any overtime work must be approved of in writing and in advance by management and itemized in detail. Except for contract holidays, all overtime must be approved with a valid reason in writing., 4. The resident manager will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., 5. The resident manager is required to respond to all emergencies. He is required to carry the University-Mews-supplied smartphone at all times and is expected to respond within thirty (30) minutes during the work week and within one (1) hour on weekends to all text messages, voicemail, and email messages (unless on vacation or authorized leave of absence). The resident manager shall use the University-Mews-supplied smartphone and not his personal phone or the lobby phone for all business matters. If off premises, the resident manager must return to the building in an emergency, as determined by management. Failure of the resident manager to comply with these guidelines will be documented in writing by building management within twenty-four (24) hours or as soon as practicable. The doormen will not be responsible for locating the resident manager in the event that he is not responding to calls, text messages, voicemail, or email messages on his smartphone. They will be advised to provide the number of the resident manager’s University-Mews-supplied cell phone to anyone calling the lobby phone looking for the resident manager, whether this be the managing agent, board members, or shareholders., 6. The resident manager is responsible for promoting a safe and courteous work environment for all building staff and building residents. The resident manager is responsible for ensuring staff compliance with COVID-19 and any other government-declared health emergency protocols. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The resident manager must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., 7. The resident manager is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The resident manager is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The resident manager will consult management in all vacation and overtime allocation decisions., 8. The resident manager is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., 9. The boiler room is to be maintained in a clean and orderly manner. The resident manager must be able, among other things, to drain and refill the boiler water, clean the sight glass, set the controls, check all valves, and do any and all minor repair and maintenance. Any repairs needed to the boiler that exceed his abilities must be reported to management. Resident manager will follow management protocols for maintenance items and maintenance schedule., 10. The electrical room, which also functions as staff lunch and break room, is to be kept locked when unoccupied and free of garbage and nonessential items., 11. The resident manager must schedule and assist, when necessary, the exterminator service., 12. The resident manager should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The resident manager must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible a day or two in advance., 13. The resident manager must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement., 14. The resident manager may not allow any alteration work to be done in an apartment without prior receipt of an approved Alteration Agreement and authorization to proceed from management. Once approved work has begun, the resident manager must monitor it closely to ensure that the contractor complies with all building regulations regarding such work, including prevention of damage to the common areas of the building and the daily clean-up of any common areas that have been compromised. Elevators need to be padded without fail and inspected at the end of each day they are used by contractors. The resident manager is responsible for ensuring that no construction material is brought into the building through the lobby. All such material must be brought in or carried out through the basement stairs. The resident manager is also responsible for ensuring that contractors do not use any of the building’s common areas to store their equipment. In the event the resident manager becomes aware of alteration work being performed without approval or otherwise not in compliance with the cooperative’s policies and procedures, the resident manager must order the work halted and promptly notify management., 15. The resident manager is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., 16. The resident manager may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., 17. The resident manager must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., 18. The resident manager should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., 19. The resident manager is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., 20. The resident manager is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., 21. In the event of an elevator breakdown, the resident manager should call the elevator company immediately. The breakdown should be recorded in the log, and management should be notified promptly. The resident manager should ensure that all staff follow this procedure in his absence., 22. The resident manager must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., 23. The resident manager should review the logbook maintained at the front desk on a daily basis and respond to problems or complaints recorded therein., 24. If the resident manager is unable to report to work for medical or personal reasons, management should be notified immediately., 25. The use or possession of alcohol, drugs (other than as prescribed by a physician), or any illegal substance while on duty is cause for immediate dismissal., 26. The resident manager must carry out all other reasonable requests made by management., 27. The resident manager must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

Job Description Resident Manager Job Description, Duties & Rules of Employment The resident manager is the on-site representative of the managing agent and the cooperative. He plays an essential role in the day-to-day operation and maintenance of the building. Management reminds the resident manager of the cooperative’s policies and procedures regarding his position. These include, but are not limited to, the following: 1. The resident manager is expected to be on duty from Monday through Friday, 9:00 a.m. to 5:00 p.m., unless otherwise agreed and approved in advance in writing by management. The resident manager must clock in by signing a sheet that will be left with the doorman at the front desk when his shift begins at 8:00 a.m. Monday-Friday, and he must clock out by signing the same sheet when his shift ends. During these hours, when not out of the building on building business, or in a resident’s apartment on building business, the resident manager is expected to be in his office or in the lobby and not in his apartment. In the event the resident manager must leave the building during work hours, whether for building business or personal reasons, he must advise the doorman on duty., 2. The doormen cannot cover for the responsibilities of the resident manager during normal work hours and the resident manager may not request them to do so., 3. Any overtime work must be approved of in writing and in advance by management and itemized in detail. Except for contract holidays, all overtime must be approved with a valid reason in writing., 4. The resident manager will prepare a weekly written report detailing all activities and projects done that week—including, but not limited to, building work and work performed in apartments—and submit the report to management and the board. The report will be due by 7:00 p.m. every Friday., 5. The resident manager is required to respond to all emergencies. He is required to carry the University-Mews-supplied smartphone at all times and is expected to respond within thirty (30) minutes during the work week and within one (1) hour on weekends to all text messages, voicemail, and email messages (unless on vacation or authorized leave of absence). The resident manager shall use the University-Mews-supplied smartphone and not his personal phone or the lobby phone for all business matters. If off premises, the resident manager must return to the building in an emergency, as determined by management. Failure of the resident manager to comply with these guidelines will be documented in writing by building management within twenty-four (24) hours or as soon as practicable. The doormen will not be responsible for locating the resident manager in the event that he is not responding to calls, text messages, voicemail, or email messages on his smartphone. They will be advised to provide the number of the resident manager’s University-Mews-supplied cell phone to anyone calling the lobby phone looking for the resident manager, whether this be the managing agent, board members, or shareholders., 6. The resident manager is responsible for promoting a safe and courteous work environment for all building staff and building residents. The resident manager is responsible for ensuring staff compliance with COVID-19 and any other government-declared health emergency protocols. There is zero tolerance for any harassment, discrimination, or unprofessional behavior such as yelling or cursing. The resident manager must be thoroughly familiar with and be able to enforce the duties and rules of employment of staff and is responsible for maintaining a harmonious work environment for all building staff. Any failure to do so shall be documented in writing by the managing agent within twenty-four (24) hours or as soon as practicable., 7. The resident manager is directly responsible for scheduling and managing the staff’s day-to-day duties and will ensure the staff is functioning at all times in accordance with the policies of the cooperative and the directives of management. The resident manager is solely responsible for ensuring that shifts are covered. Should an employee call in sick, or not report to work for any reason, the resident manager himself must arrange coverage. The resident manager will keep a log of the staff’s working hours, including the scheduling of vacation, holiday coverage, and overtime. Staff’s hours—including vacation, holiday, sick coverage, and overtime—must be forwarded and approved on a weekly basis to management. The resident manager will consult management in all vacation and overtime allocation decisions., 8. The resident manager is responsible for the maintenance and efficient operation of—but not limited to—the following equipment: the compactor, the boiler, the heat and hot water service, the sump pump, steam traps, drain lines, waste lines, light fixtures in the common areas, the roof tanks, the fire extinguishers (hereinafter referred to as “Building Equipment”), which are to be checked for proper charge levels and the dates of inspection should be documented. The resident manager must immediately report to management any work by an outside contractor that is needed., 9. The boiler room is to be maintained in a clean and orderly manner. The resident manager must be able, among other things, to drain and refill the boiler water, clean the sight glass, set the controls, check all valves, and do any and all minor repair and maintenance. Any repairs needed to the boiler that exceed his abilities must be reported to management. Resident manager will follow management protocols for maintenance items and maintenance schedule., 10. The electrical room, which also functions as staff lunch and break room, is to be kept locked when unoccupied and free of garbage and nonessential items., 11. The resident manager must schedule and assist, when necessary, the exterminator service., 12. The resident manager should attend to any repairs to the Building Equipment that are within his ability. Proper outside contractors must be called for repairs to the Building Equipment beyond his ability. The resident manager must maintain records of all work performed by himself and by outside contractors, including dates the work was done, the time required, parts needed, and the nature of the work. In the event that repairs will interrupt service, those residents affected must be notified in writing, if possible a day or two in advance., 13. The resident manager must order and maintain adequate supplies. He must conduct an inventory check on a periodic basis. All petty cash purchases must be recorded and proper receipts sent to management for reimbursement., 14. The resident manager may not allow any alteration work to be done in an apartment without prior receipt of an approved Alteration Agreement and authorization to proceed from management. Once approved work has begun, the resident manager must monitor it closely to ensure that the contractor complies with all building regulations regarding such work, including prevention of damage to the common areas of the building and the daily clean-up of any common areas that have been compromised. Elevators need to be padded without fail and inspected at the end of each day they are used by contractors. The resident manager is responsible for ensuring that no construction material is brought into the building through the lobby. All such material must be brought in or carried out through the basement stairs. The resident manager is also responsible for ensuring that contractors do not use any of the building’s common areas to store their equipment. In the event the resident manager becomes aware of alteration work being performed without approval or otherwise not in compliance with the cooperative’s policies and procedures, the resident manager must order the work halted and promptly notify management., 15. The resident manager is responsible for supervising moves into or out of the building. All moves must be scheduled in advance and approved by management. The east wall of the lobby and the elevator cars must be padded prior to the move. Where necessary, a protective layer should be put down to cover the lobby floor and/or protect the upstairs hall carpeting. The shareholder’s move-in/move-out deposit will not be returned until the resident manager informs management that there was no damage., 16. The resident manager may not enter any apartment without permission from the resident, except in an emergency. He may not open an apartment door for any resident’s friend, family member, contractor or broker without prior written instructions from the resident., 17. The resident manager must keep a log of management emergency numbers, plumber and locksmith emergency numbers, elevator company emergency numbers, gas and electric emergency numbers, plus the phone numbers of the nearest firehouse and police precinct. All doormen should be made aware of the location of this emergency log. In addition, it would be helpful to keep a telephone book arranged alphabetically and keep up to date of telephone numbers which the resident manager collects from time to time of various contractors/vendors doing business with the building as well as telephone numbers given out by residents., 18. The resident manager should make regular inspections of all sections of the building and prepare a list of problems to be forwarded to management. These problems should be attended to promptly. In addition, the resident manager should keep all areas with equipment “inspection ready,” and make himself available to city fire, sanitation or building department inspectors and accompany them through the building during inspections., 19. The resident manager is responsible for performing maintenance and cleaning not performed or completed by other building staff. This is particularly essential in order to keep the compactor room and the garbage under control. The resident manager must ensure that staff is properly recycling garbage in accordance with city regulations, and assist when necessary., 20. The resident manager is responsible for ensuring that the laundry room is maintained in a clean and usable state. All breakdowns or unsatisfactory service should be reported to management and to the laundry company immediately. A log of persistent problems should be kept., 21. In the event of an elevator breakdown, the resident manager should call the elevator company immediately. The breakdown should be recorded in the log, and management should be notified promptly. The resident manager should ensure that all staff follow this procedure in his absence., 22. The resident manager must maintain all necessary licenses required by New York City and State to operate all of the infrastructure equipment., 23. The resident manager should review the logbook maintained at the front desk on a daily basis and respond to problems or complaints recorded therein., 24. If the resident manager is unable to report to work for medical or personal reasons, management should be notified immediately., 25. The use or possession of alcohol, drugs (other than as prescribed by a physician), or any illegal substance while on duty is cause for immediate dismissal., 26. The resident manager must carry out all other reasonable requests made by management., 27. The resident manager must be in compliance with all of the previous requirements. Failure to do so for every instance will be written up by management and placed in the resident manager’s file.

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Three product lines, three revenue models, and a GTM stack that has to keep up with all of them. RevOps here runs as an internal product team rather than a ticket queue. We build the infrastructure the revenue org depends on, and we own whether it works. We're hiring a Senior Manager, GTM Systems to own that infrastructure end to end. You'll be the architect and the primary builder for Salesforce and everything wired into it: deal desk and CPQ, usage-based billing, partner reporting, and the agents we're putting on top of all of it. The work rarely arrives scoped. It usually starts as one sentence from a sales leader or the CFO about an outcome they need, and you come back with a plan, a timeline, and a system. If you want to design the machine rather than operate someone else's, this is the role. • Own the architecture of Merge's GTM systems (Salesforce object model, automation, permissions, data quality, sandbox and release governance) and be accountable for whether they're reliable, not just how they're configured., • Architect and ship net-new builds: CPQ and deal desk, quote-to-cash with Finance, and usage-based billing across product lines., • Build systems that hold. The measure is what keeps running when you're not touching it: automation with validation, monitoring, and test coverage in front of it, rather than workflows that need babysitting or re-fixing the same breakage every quarter., • Own change management end to end, not just the build. Project plans that work backwards from a go-live date, enablement for the teams who have to use the thing, legal and security intake, and a written record stakeholders can find without asking you., • Own the systems roadmap on a quarterly and annual horizon. Sit close enough to sales strategy and pipeline that when GTM direction moves, the systems implications are part of the decision rather than the cleanup., • Build with AI as the default method. Claude Code and agentic tooling to design, build, and audit systems; production agents that take real work off the GTM org's plate; and the judgment to know which problems are worth an agent and which aren't., • Own the GTM vendor stack: evaluation, procurement, implementation, and renewal negotiation., • Multiply the team. Documentation, permissioning, and tooling good enough that RevOps can triage and ship without you in the loop., • 5-8+ years in RevOps, business systems, or GTM engineering, including 3+ owning a Salesforce instance as its architect rather than its admin., • You've run change management end to end on a system the revenue org depends on, whether that's the CRM, CPQ, billing, or the CS platform, including the migration, the enablement, and the cutover, without stopping the business while you did it., • Hands-on quote-to-cash: CPQ evaluation or implementation, approval and rate-table design, and a billing system wired to real usage data. Usage-based or hybrid pricing strongly preferred., • AI-native as a working method rather than a curiosity. You build and solution with Claude Code and agentic tooling daily, and you've shipped AI agents and automations that run in production with real users rather than demos., • Comfortable with AI-written code. You don't need to write Python or SQL from scratch, but you can read it, reason about what it's doing, direct an AI assistant toward the right approach, and verify the output is correct before it touches a live system. The correctness is yours either way., • A bias toward durable automation. You build things that hold under change, with validation, monitoring, and tests, rather than workflows that need you in the loop to keep working., • Project and stakeholder management as a real strength. You plan backwards from deadlines, write in the language of the person reading, and surface slipped timelines before anyone has to ask., • Comfort operating in ambiguity as the default: you take a half-formed ask from an exec, return a scoped plan, and drive it without being managed through it., • B2B SaaS or developer tools, ideally multi-product with more than one pricing model., • Data warehouse, dbt, or BI experience; event-driven system design., • Clay, n8n, or hosted orchestration platforms for running agents and automations in production., • Vendor evaluation and procurement experience., • Marketplace or partner-sourced revenue (AWS, Tackle) and rev-share reporting., • The cash compensation range for this role is $170,000-190,000., • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. 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