Buscar empleo: 133 ofertas de trabajo de handy en New York, New York (octubre 2026)

Resident Manager-50 Riverside Blvd

hace 2 días

New York

Job Description One Riverside Park Condominium is comprised of 218 exclusive apartments. The Condominium is professionally managed by Halstead Management Company LLC. Scope of Position The Resident Manager is considered an at-will supervisory position and the person selected will act as the liaison between the residents of One Riverside Park Condominium and Halstead Management Company LLC. The Resident Manager is responsible for exercising independent judgment in the oversight of the daily operations of the residential tower including assisting management in the drafting of the annual budget, monitoring said budget, equipment, repairs, cleanliness, front desk operations, staff scheduling and payroll, orchestrating move-ins/outs, the hiring, training, supervision and direction of staff, ordering and distribution of supplies, managing amenity spaces, planning ahead for emergencies, managing the work of vendors and contractors and the maintenance and monitoring of the aforementioned systems, security, alarm and fire suppression systems of the Building. The Resident Manager shall live on-site, be on call 24 x 7 for emergencies, and available to independently resolve any resident or staff related issues. Additionally, the Resident Manager shall be responsible for coordinating the repair and maintenance efforts of shared systems and equipment with the Retail, Rental, Garage and the two (2) Community Facility Units. Organizational Structure The Resident Manager will report directly to the Property Manager assigned to One Riverside Park Condominium, the Vice President of Halstead Management Company LLC., or the Senior Vice President of Halstead Management Company LLC. Duties and Responsibilities 1. Provide operation and maintenance support to the Management Company in the following: • Execute Standard Operating Procedures., • Execute Policy and Procedures for engineering practices., • Execute preventive maintenance programs. 1. General Maintenance Responsibilities • Manage the day-to-day operation of various Electrical, Mechanical, Plumbing and HVAC (Heating, Ventilating, Air Conditioning) systems for the building., • Ensure that common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds are kept clean at all times., • Schedule routine janitorial tasks to ensure that the above is consistently maintained., • Visually inspect tools, equipment and machines., • Identify, locate, and operate all shut-off valves for equipment., • Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing ( e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, interne t devices, replace electrical switches and outlets., • Coordinate surface preparation and painting, minor drywall and wood trip repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area., • Perform "engineer on duty" responsibilities, including readings and rounds, • Conduct inventory of material and spare parts used within the process of maintenance. Requisition parts and supplies as needed., • Manage porters and housemen in general housekeeping and engineering-related duties., • Enter and locate work-related information using computers., • Track and coordinate cures to violations received by the Department of Buildings ("DOB") or any agency of jurisdiction providing monthly updates to supervisor. 1. Physical Requirements • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance., • Move up and down stairs, service ramps, and/or ladders., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 1. Shared Facilities • Coordinate maintenance and repairs of shared equipment and systems with the; Retail, Rental, Garage and the two (2) Community Facility Units in accordance with the Building Sharing Agreement., • Work in a team environment and effectively interact with the Retail Unit Owner., • Manage and personally conduct preventive maintenance work and provide input for long-term planning to the enhancement of the apartments, taking into account the benefit to the entire building. 1. Accident Prevention and Safety • Train residential staff in EMS and property-specific safety, security policies, procedures and Department of Buildings (DOB ) code compliance to promote a clean, safe and secure environment., • Display solid knowledge and skill in the safe operation and storage of hand and power tools, equipment, machines and other materials required to perform repair and maintenance tasks., • Report any maintenance problems, safety hazards, accidents, or injuries immediately to direct supervisor., • Properly document maintenance problems, safety hazards, code compliance, DOB violations, accidents, or injuries with respect to the Residential Units and/or in cooperation with the; Retail, Rental, Garage and the two (2) Common Facility Unit Owners, as applicable. Ensure that concierge staff complies with the designated, authorized steps to record all incident reports. • Complete appropriate safety training and certifications to perform work tasks., • Store flammable materials in compliance with New York City Fire Department regulations., • Use proper equipment, when and as necessary, wear personal protective clothing and goggles, and employ correct lifting procedures, to avoid injury., • Identify and correct unsafe work procedures or conditions. 1. Fire, Life, Health, & Safety Systems • Lead and/or participate in fire drills, testing of fire, life, health and safety systems as required by NYC Fire Department and code., • Maintain proficiency in fire alarm, safety and emergency power systems and be familiar with duties and responsibilities. 1. Interaction with Residents and Guests • Welcome and acknowledge each and every Unit owner, tenant or guest with a smile, eye contact, and a friendly verbal greeting (e.g., "Good Morning," "Good Afternoon," or "Good Evening."), • Use only the resident's or guest's title and surname (e.g., "Dr. Smith" or "Mrs. Jones")., • In the event the surname is not known, address all residents and guests as either "Sir" or "Madam.", • Address all resident's service needs in a professional, positive, and timely manner., • Anticipate and address residents' and guests' service needs, assist individuals with disabilities, elderly that require support and those with small children. Always thank residents and guests with genuine appreciation., • Be knowledgeable of and acknowledge all in-house and arriving residents., • Actively listen and respond positively to questions in order to resolve issues, delight, and build trust., • As a general rule, resident-requested service orders should be completed within twenty-four (24) hours. Emergency repairs are addressed promptly, in particular when those situations may cause increasing damage to the property or may endanger the residents' health and safety., • Schedule and organize all move-ins/move-outs, notifying management of any scheduling conflicts or delays. Inspect move-in pathway prior to start of move activities with responsible party from the move company and re-inspect immediately after move is complete to insure any damage is identified and responsible party is notified., • Schedule and organize all unit alterations and renovations, notifying management of any scheduling conflicts or delays., • Ensure that proper insurance documentation for all outside vendors is collected and is available for supervisory review., • Ensure that all invoices are processed for timely payment in order to maintain good vendor relations and accounts., • Adhere to work-order tracking policies and procedures. 1. Professional Conduct • Maintain a clean and professional appearance consistent with a luxury hotel standard:, • Uniform: Suit and Tie, except as needed to perform maintenance duties., • Hair: Conservative and well maintained, short neatly cut, • Nails: Trimmed and well maintained, • Ornaments: Only one simple ring on any one hand, • Footwear: Well maintained, well-polished, in good condition., • Maintain confidentiality of proprietary information and protect company assets., • Adhere to the quality expectations and standards of Halstead Management Company LLC., • Speak with others using clear and professional language., • Regularly update the direct supervisor on projects undertaken in a manner as requested. 1. Leading a Team • Exercise of independent judgment in the direction and management of the Condominium's employees to ensure that employee performance meets expectations of Management Company and residents., • Assist Management Company in the hiring of concierge, door persons, hall persons, handy persons, and porters., • Oversee concierge, door persons, hall persons, handy persons, and porter operations in order to maintain proper coverage and ensure prompt service., • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of the employees., • Interact with Local 32 B 1 representatives regarding enforcement of collective bargaining agreement and adjustment workplace grievances related to Condominium employees., • Assure that each day's activities and problems that occur are communicated to the employees and the Management Company as needed or requested., • Train, mentor and advise the concierge, door persons, hall persons, handy persons, and porters as needed or requested to maintain first class physical and operational standards., • Constructively address work performance related issues of concierge, door persons, hall persons, handy persons, and porters, including the imposition of progressive discipline to the extent necessary from counseling up through and including termination of the Condominium employees., • Maintain accurate attendance documentation in accordance with 32 B 1 Union Guidelines and guidance from the Human Resources Department., • Scheduling of the Condominium employees (including vacation and off time requirements) and oversight and approval of staff scheduling changes and overtime. (Any non-emergency overtime requires supervisor's prior approval.), • Review annual employee performance evaluations and make recommendations to the Management Company regarding competency, promotions and compensation adjustments, if any., • Lead meetings and training sessions for residential Condominium employees. Competency Requirements: The Resident Manager will require the following personal attributes: 1. Interaction with Residents and Guests • Awareness and sensitivity to the concept of luxury and quality., • Responsive and genuine respect of residents and guests., • Self-confidence (without arrogance) with residents and guests. 1. Working with Colleagues • Inspire cooperation and commitment., • Be an active listener and build on others' ideas., • Effectively understands and uses resources. 1. Management of Employees • Develop team building and cooperative working environment., • Manage labor resources to promote efficiency., • Command respect through management of working environment. 1. Promoting a Climate of Enthusiasm • Exhibit a positive energy about your responsibilities and the building., • Maintain and act upon requests with a sense of urgency., • Your actions must be motivating and not demeaning to others., • Communicate clearly and respectfully to both residents and fellow employees., • Always be open to feedback and learning. 1. Acting with Responsibility • Establish accountability for self and others., • Identify core issues and problems., • Accept feedback., • Manage responsibilities on time and on budget. Requirements 1. Requirements for the Resident Manager Position: • A Safety Certificate for the operation of modular chillers., • Compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes, and 32 BJ Union Guidelines., • Must possess a high school diploma or GED and a vocational/technical background., • A minimum of 5 years in working with electrical, mechanical, plumbing equipment and systems., • A residential or luxury hotel background., • Demonstrated ability to manage multiple and complex operational matters on a daily basis., • Highly skilled in plumbing, electrical, carpentry, HVAC, and janitorial, • Facilities and operations experience with solid knowledge of building systems., • A background in working with BMS (Building Management Systems and Building Link), • Must possess a working knowledge of painting and finishing work., • Must possess a strong background in working with fire, life, health, and safety systems., • Possesses strong written and verbal communication skills., • A working knowledge of computer programs such as Microsoft Office, Windows etc., • Strong supervisory skills with 5 years' experience managing a luxury building staff.

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