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Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: Responsible for welcoming and greeting all guests. Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. Responsible for recognizing regular and VIP guests. Use personality and hospitality skills to provide a seamless and memorable guest experience. Dress professionally in clean and presentable attire, and never forgetting to wear a smile. Check guests in. Walk guests to tables and engage in conversation while doing so. Pull out chairs and present menus individually. Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. Master the operations of the Open Table system. Complete all opening and closing side work as assigned. Interact with fellow employees and guests in a cheerful, professional manner. Communicate with the Maitre’d any open tables, long waits, or guest issues. Courteously handle and apologize for any tables waiting past their reservation time. Welcome all guests with the same hospitality you would extend to guests in your home. Responsible for wishing all guests a warm farewell. Handle reservations. Answer all phone calls with a warm, inviting & professional tone. Cater to all guest needs & requests by communicating via email & telephone. Confirm all reservations 1 day prior. Communicate all Event Inquires to the Sales Team. Forward all phone messages. Handle all credit card authorizations for guests. Acquire all credit card Information for Itemized receipts and credit card disputes. Forward all lost and found inquires to management. Maintain an efficient and accurate reservation system (Open Table or any other system we may use). Have a working understanding of all basic restaurant Information. Understands complete floor plan & service flow of the restaurant. Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. Keep reservations office clean and organized. Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant. REQUIREMENTS: 1-2 years of similar experience Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

Job Description Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Host Location: The Warren Street Hotel Position Type: Non-Exempt Reports To: Bar Manager / Food & Beverage Supervisor Job Description: As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests on arrival, answer the telephone, take reservations, field emails and ensure that our guests are seated promptly and in accordance with their preferences. Main Duties: • Greet all guests warmly upon arrival, • Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations, • Seat guests according to their preferences while balancing customer flow in service stations, • Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty, • Maintain excellent communication between the restaurant and other hotel departments, • Answer calls and field emails, • Perform other duties as assigned by the manager on duty, • Promote other Firmdale Hotels and restaurants, • Ensure punctuality and personal responsibility in all tasks Requirements: • Friendly and welcoming demeanor, • Excellent spoken and written English, • Availability for AM/PM shifts, weekends, and holidays, • Ability to stand for long periods, • OpenTable certification is preferred but not required What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry-cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at The Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Previous experience in customer service, hospitality, or sales is a plus but not required. Work From Home – Hotel Reservations – Customer Service. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.

Hotel Reservations Customer Service. Excellent communication and customer service skills. Previous experience in customer service, hospitality, or sales is a plus but not required.

Remote Customer Service Representative – Hotel Bookings. In this role, you will assist clients with hotel reservations, provide travel-related information, and deliver excellent customer service in a fully remote environment. Strong communication and customer service skills.

Remote Customer Service Representative – Hotel Bookings. In this role, you will assist clients with hotel reservations, provide travel-related information, and deliver excellent customer service in a fully remote environment. Strong communication and customer service skills.

Hospitality Customer Service – Hotel Reservations (Remote). We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail. Hospitality Customer Service Representatives.

Remote Customer Service Specialist – Hotel Bookings. Remote Customer Service Specialist – Hotel Bookings. Previous experience in customer service, hospitality, or travel booking preferred.

Strong communication and customer service skills. Hospitality or customer service experience is a plus. Hospitality Customer Service – Hotel Reservations (Remote).

Job Description We are seeking an experienced, dynamic, and service-driven Director of Front Office to lead our Front Office operation. This key leadership position is responsible for creating an exceptional guest experience while ensuring efficient daily operations, strong team performance, and consistent service standards. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced hotel environment, has a strong understanding of front office operations, and is passionate about developing teams and delivering memorable guest experiences. Key Responsibilities • Provide overall leadership and direction for the Front Office department, including Front Desk, Guest Services, and related functions., • Oversee daily Front Office operations to ensure a seamless arrival, stay, and departure experience for guests., • Lead, coach, develop, and motivate the Front Office leadership team and employees., • Establish and maintain high standards of guest service, professionalism, and operational efficiency., • Monitor guest feedback and service recovery, personally addressing escalated guest concerns when necessary., • Ensure appropriate staffing levels based on occupancy, business demands, and operational needs., • Manage departmental scheduling, payroll, productivity, and labor costs in accordance with budget and business levels., • Partner closely with Housekeeping, Reservations, Revenue Management, Engineering, Security, Food & Beverage, Sales, and other departments to ensure effective hotel operations., • Monitor room status, arrivals, departures, VIPs, special requests, group activity, and other daily operational priorities., • Ensure Front Office employees are properly trained on hotel standards, systems, policies, procedures, and emergency protocols., • Drive employee engagement, performance management, recognition, coaching, and professional development., • Participate in interviewing, hiring, onboarding, training, and evaluating Front Office employees., • Ensure compliance with hotel policies, brand standards, collective bargaining agreements where applicable, and all applicable federal, state, and local requirements., • Monitor departmental expenses and identify opportunities to improve productivity and operating performance without compromising the guest experience., • Maintain effective controls related to cash handling, guest accounts, room access, billing, and other Front Office procedures., • Prepare and review operational reports, guest satisfaction results, labor reports, and departmental performance metrics., • Serve as a visible hotel leader and Manager on Duty as required., • Collaborate with senior hotel leadership on initiatives designed to improve guest satisfaction, employee engagement, operational performance, and profitability., • Perform other duties and responsibilities as assigned.

Reservations Agent The Fifth Avenue Hotel – New York, NY The Fifth Avenue Hotel, an _ luxury destination, is seeking a Reservations Agent to join the opening team for our 149-room hotel. Carved out as an oasis of comfort and calm in the middle of bustling Manhattan, our hotel mindfully blends personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural experiences to create something truly exceptional. At The Fifth, every detail is tailored to delight, engage, and foster curiosity. We invite our guests and our talent to experience the hotel as a flâneur—where every detail is curated, stories unfold, and no two days are ever the same. Position Overview As an evening Reservations Agent, your primary responsibility is to assist guests in making reservations at our highly luxurious hotel while delivering exceptional, personalized customer service. Handling all guest inquiries professionally and efficiently, you will work closely with the hotel's sales, guest services, butler, concierge, and operational teams to ensure a seamless reservation process and a memorable guest experience. This role requires a detail-oriented professional with a strong passion for luxury hospitality, capable of thriving in a fast-paced environment while curating bespoke stays. Key Responsibilities Reservations & Guest Experience • Receive and manage incoming reservation and hotel information requests via telephone, email, or online booking systems during the evening hours., • Assist guests in selecting suitable accommodations based on their preferences, travel profiles, and availability., • Provide personalized and attentive customer service, ensuring a Forbes five-star (and beyond) level of luxury hospitality., • Address guest questions, concerns, or special requests promptly and professionally, liaising with other departments, or connecting the guests with other departments as needed. The Flâneur Experience & Product Knowledge • Create an environment where guests experience The Fifth Avenue Hotel in the way of a flâneur, where every detail tells a story and leaves a lasting impression., • Develop a comprehensive understanding of the hotel's offerings, including room types, programming, amenities, facilities, area attractions, and promotional packages., • Stay updated on any changes in rates, policies, or services to consistently provide accurate information to guests. Reservation Management & Operational Support • Enter and update guest information accurately within the hotel's reservation system. Complete, substitute, or merge profiles when appropriate to ensure stay tracking and guest preferences are carried through., • Under direction, ensure room category availability is correctly reflected and assist the department in managing availability., • Identify upselling opportunities for hotel services, amenities, and upgrades to enhance the guest experience and maximize revenue., • Support the Director of Reservations with data-gathering and reporting tasks, including room production, revenue tracking, and department performance metrics., • Participate in the pre-arrival emails and calls to ensure all details of the reservations are correct, and all guests’ needs are being addressed. Service Collaboration & Problem Resolution • Liaise with butler, housekeeping, guest services, food and beverage, and engineering teams to coordinate guest preferences, special occasions, and transportation., • Communicate guest requirements and preferences to relevant departments for seamless service execution., • Handle guest complaints and concerns effectively, taking ownership of resolutions, collaborating across departments, and ensuring tracking standards are met. Qualifications • High school diploma or equivalent is preferred., • Previous experience in a luxury hotel reservations (or front office position)., • Experience with InFor HMS (PMS) is preferred., • Exceptional customer service and communication skills in both written and spoken English., • Strong attention to detail and organizational abilities., • Proven ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize workload effectively. Work Environment • Flexibility to work various shifts, including weekends and holidays., • Physical demands for this role include sitting for long periods of time. Why Join Us? The Fifth Avenue Hotel is more than a workplace—it’s a destination where creativity, culture, and hospitality meet. As part of our team, you will play a vital role in shaping the canvas of unforgettable guest journeys and supporting operational excellence in one of New York City’s most distinctive luxury hotels.

POSITION PURPOSE: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. KNOWLEDGE, EXPERIENCE AND SKILLS: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to stand for extended periods and work in a fast-paced environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 50 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks., • Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

POSITION PURPOSE: Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL FUNCTIONS AND DUTIES: • Greet and welcome guests in a friendly and professional manner upon arrival., • Check guests in and out efficiently, ensuring all information is accurately entered into the system., • Provide guests with information about hotel amenities, services, and local attractions., • Answer phone calls and respond to inquiries in a courteous and timely manner., • Handle reservations, changes, and cancellations, ensuring accuracy and availability., • Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction., • Assist with luggage handling and special requests, ensuring a high level of guest comfort., • Maintain a clean and organized front desk area, ensuring it is presentable at all times., • Process payments, handle cash, and prepare billing for guests at check-out., • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience., • Monitor and update the room availability and reservation system to reflect real-time status., • Ensure all guest information is kept confidential and follows hotel policies and procedures., • Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest. KNOWLEDGE, EXPERIENCE AND SKILLS • High school diploma or equivalent required., • Previous hotel front desk or customer service experience preferred., • Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus)., • Strong communication skills, both verbal and written., • Exceptional attention to detail and ability to multi-task., • Ability to remain calm and efficient under pressure., • Friendly, approachable, and customer-focused demeanor., • Ability to work flexible hours, including evenings, weekends, and holidays., • Fluency in multiple languages is a plus. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to sit or stand for extended periods., • Occasional lifting of up to 25 pounds., • Must be able to work in a fast-paced, high-pressure environment. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Job Description Director of F&B Operations SAA The Role The Director of F&B is responsible for overseeing and providing an innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As our ultimate ambassador, you ensure the food and beverage experience for all Members and Guests are executed to the highest levels of service, resolving all customer issues and service recoveries towards a positive outcome. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings. The Director of F&B will assist the with the establishment of operating systems and the onboarding and setting up of training schedules with new staff. They will also set the standards of service unique to our operation, consistently working to improve the delivery of service and implementing all systems to ensure smooth delivery. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members. Reports to: SAA General Manager Direct Reports: SAA F&B Managers Requirements • Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of the various Bars + Restaurant operational functions., • An innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction., • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization., • As our ultimate ambassador, will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required., • By day respond to all incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the all teams on noteworthy reservations to ensure the execution on house VIP protocols., • By night responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, escorting Members and Guests to assigned tables or bar area., • The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required., • Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food or beverage items, ingredients, and preparation methods daily., • Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc., • Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings., • Assist with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff., • Set the standards of service unique to our Operation, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery., • Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect., • Development and implementation of training manuals and materials for staff across the venues., • Ongoing development of team members to ensure detailed product knowledge, growth and professionalism., • Effective communication during pre-service briefings of information relating to all offerings, members, guests, and daily operations., • Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments. Position Qualifications include • 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries., • Proven experience with opening new Restaurants, Bars and Cafés., • Ability to take full responsibility for the success of the overall operations for the various outlets, • Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The DO must be as adept at working with hourly employees as they are at advising our General Manager., • Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations, • You pride yourself on the ability to talk to anybody; you can turn any “No” into a “Yes!”, • Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities, • Strong computer skills a must (Outlook, Excel, Word) Additional Skills • Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once, • Solid written and verbal communication skills, • Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must, • Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills, • Must be courteous, persuasive, client focused, professional and positive at all times Physical Requirements: • Ability to safely and successfully perform the essential job functions, including meeting productivity standards., • Ability to maintain regular, punctual attendance REQUIRED SKILLS: • Leadership: Visible, proactive, hands-on, roll-up-your-sleeves style, personally involved leader with excellent organizational skills, capable of providing focused leadership and ability to establish a prominent position within the market. A well-developed capability for strategic decision-making and a track record of proven results., • Operations: Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the independent luxury boutique customer. Creative and innovative operations leadership, capable of delivering products and services that will differentiate us in the market., • Financial Acumen: Business savvy leader with demonstrated financial acumen, ability to analyze financial results and develop actions to manage expenses or capitalize on revenue opportunities, capable of providing strong P&L results oriented financial leadership., • Employee Relations: Must be a responsive, engaged and interactive leader, capable of building strong positive relationships. Demonstrated ability to leverage shared resources and to manage through influence. Ability to create culture., • Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high-profile business and social community activities., • Culture: Cultural sensitivity and awareness and respect for cultural differences are critical. A proven ability to effectively integrate and leverage elements of the local culture in the delivery of service excellence is desired. Must be able to infuse the hotel culture with the company values and hotel narrative., • Owner Relationship: Proven owner relationship skills required, to proactively manage the relationship with the owners with a high degree of transparency and reporting. ENVIRONMENT AND LEADERSHIP STYLE: • Strong interpersonal skills, • Relationship Building, • Leads by example, • Owns mistakes, • Practices Common sense management, • Emotionally resilient and mature, • Accessible and approachable (open-door policy), • Not afraid to criticize or be criticized, • Possesses a sense of humor

Group Rooms Manager or Conference Services Manager Gansevoort Hotel Group | New York, NY Position Overview Gansevoort Hotel Group is seeking an experienced and highly polished Group Rooms Manager or Conference Services Manager to oversee the seamless coordination and servicing of group room blocks and accommodations for our corporate, entertainment, leisure, and group clientele. This position serves as the primary liaison between the client, Sales team, Reservations, Front Office, Housekeeping, Revenue Management, Finance, and other hotel departments from group turnover through departure. The Conference Services Manager is responsible for ensuring that every aspect of the group accommodations experience is thoughtfully planned, accurately communicated, and flawlessly executed. This position is focused exclusively on group accommodations and room blocks. It does not have responsibility for meetings, banquets, catering, conference programming, or event execution. The Ideal Candidate The ideal candidate is an organized, proactive, and service-driven hospitality professional who understands that exceptional group service extends far beyond managing reservations. You are detail-oriented, polished, calm under pressure, and comfortable working with sophisticated clientele, corporate accounts, meeting planners, VIP guests, and high-value groups. You have a strong understanding of the group rooms lifecycle and enjoy creating order out of complex room blocks, anticipating client and guest needs, and ensuring seamless communication between departments. You are equally comfortable taking ownership of your assigned groups independently and collaborating across a fast-paced hotel environment. Key Responsibilities • Serve as a Gansevoort Hotel Group Brand Ambassador and consistently uphold the hotel's service standards and brand expectations., • Serve as the primary client and planner contact for all group accommodation requirements from Sales turnover through group departure., • Review group contracts, room block details, concessions, VIP requirements, billing arrangements, and special accommodations to ensure all contracted elements are accurately reflected in hotel systems., • Manage the complete lifecycle of assigned group room blocks, including:, • Room block setup, • Rooming lists, • Pickup monitoring, • Cut-off dates, • Attrition considerations, • Reservations, • Modifications, • Cancellations, • Extensions, • Upgrades, • Room moves, • Final reconciliation, • Obtain and manage rooming lists and proactively follow up with clients and planners regarding outstanding information and approaching deadlines., • Coordinate closely with Reservations to ensure accurate reservation processing and room block maintenance., • Partner with Front Office to coordinate group arrivals, departures, VIPs, upgrades, special requests, and guest accommodations., • Maintain accurate group profiles, rooming lists, VIP information, special requests, billing instructions, and other pertinent guest information., • Monitor group pickup and communicate meaningful updates, risks, and opportunities to Sales and Revenue Management., • Proactively identify potential room block or inventory issues and recommend solutions that protect both the guest experience and the hotel's revenue objectives., • Coordinate VIP arrivals, guest preferences, room-related amenities, welcome arrangements, and other special accommodation requests with appropriate hotel departments., • Prepare comprehensive group resumes outlining room block details, arrival and departure patterns, VIPs, billing arrangements, amenity requests, key contacts, and other operational information required by hotel departments., • Communicate group arrival information and special requirements through appropriate internal channels to ensure all departments are aligned., • Coordinate with Housekeeping and Front Office regarding room readiness and accommodation-specific requests., • Establish and maintain accurate group billing and routing instructions, including master account and individual guest arrangements., • Work closely with Finance to review group room charges, resolve discrepancies, and ensure timely and accurate final reconciliation., • Review client room bills for accuracy and assist with applicable cancellation or attrition charges., • Maintain accurate client information, group activity, notes, and reporting within Delphi and other applicable hotel systems., • Prepare and maintain group-related reports, correspondence, documentation, and follow-up., • Conduct post-stay follow-up with clients as appropriate and ensure group room accounts are properly closed., • Maintain discretion and professionalism when handling VIP guests, high-profile clientele, confidential information, and sensitive arrangements., • Consistently represent the hotel with a sophisticated, service-oriented, and solutions-focused approach. Cross-Functional Collaboration The Conference Services Manager partners closely with: Sales Group turnover, contract details, client communication, account relationships, and group requirements. Reservations Room block setup, rooming lists, reservation accuracy, modifications, and booking issues. Front Office Group arrivals and departures, VIP accommodations, upgrades, special requests, and guest experience. Housekeeping Room readiness and accommodation-related requests. Revenue Management Pickup trends, inventory considerations, block adjustments, attrition exposure, and revenue opportunities. Finance Billing instructions, routing, master accounts, charges, and final reconciliation. Scope of the Role Primary Focus: Group rooms and accommodations. Includes: Group room blocks, rooming lists, reservations, VIP accommodations, pre-arrival planning, group guest experience, pickup monitoring, billing coordination, client communication, and final room reconciliation. Does Not Include: Event planning or execution, banquet operations, catering, meeting room management, conference programming, food and beverage functions, or onsite event production. Qualifications • 2–3+ years of relevant hotel experience in group rooms, conference services, reservations, group housing, group sales servicing, or a related hospitality position., • Previous experience managing hotel group room blocks and rooming lists strongly preferred., • Luxury or upper-upscale hotel experience strongly preferred., • Strong understanding of the group rooms lifecycle, including room block management, pickup, cut-off dates, attrition, rooming lists, reservations, VIP accommodations, and group billing., • Exceptional organizational skills and attention to detail., • Ability to manage multiple groups, deadlines, and competing priorities simultaneously., • Excellent written and verbal communication skills., • Ability to communicate confidently and professionally with corporate clients, meeting planners, VIP guests, and discerning clientele., • Strong problem-solving skills with the ability to anticipate needs and resolve issues proactively., • Strong working knowledge of hotel property management and sales systems., • Experience with OPERA and Delphi strongly preferred., • Proficiency with Microsoft Word, Excel, Outlook, and related business applications., • Ability to work collaboratively across departments while maintaining full ownership of assigned groups., • Professional presence, sound judgment, discretion, and a genuine commitment to elevated hospitality., • Bachelor's degree in Hospitality Management, Business, or a related field preferred but not required., • Ability to work a flexible schedule based on business needs, including occasional early mornings, evenings, weekends, and holidays. Physical Requirements • Ability to remain in a stationary position for extended periods during the workday., • Ability to communicate effectively in person, by telephone, and electronically with guests, clients, and coworkers., • Ability to operate a computer, keyboard, telephone, and other standard office equipment., • Ability to move throughout the hotel as necessary to coordinate group arrivals, guest accommodations, and operational requirements. Why Join Gansevoort Hotel Group? This is an opportunity to take ownership of the group accommodations experience within a dynamic New York City hospitality environment. The Conference Services Manager plays a critical role in transforming contracted room blocks into seamless, personalized stays while developing meaningful relationships with clients and collaborating with teams throughout the hotel. We are looking for someone who combines precision, hospitality, strong communication, and genuine pride in delivering an exceptional guest experience.

Job Description The Production Assistant is responsible for providing administrative support in a field office environment. The main function of this position will be to provide support to the Production Team and Project Managers. Exercises judgement within established guidelines to plan, prioritize and organize a diversified workload. Requirements: • Project pre-planning, • Processing new leads and entering into proper systems, • Maintaining the daily production and on call schedules, • Managing job files and project documentation, including auditing files for billing, • Monitoring, auditing and filing daily paperwork from the field, • Maintain customer files via digital database and physical file system, • Contacting clients in a customer support role., • Setting up subcontractor purchase orders, • Obtaining materials quotes and managing materials lists, • General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments, • Assisting with travel needs such as hotel reservations and flight booking, • Miscellaneous management reporting, • New field personnel onboarding and training coordination, • Helping the field with technology needs and technology troubleshooting., • Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards, • Other projects and duties as assigned Experience and Qualifications: • 2+ years general office administration experience, • Construction, restoration or insurance industry experience preferred, • G-Suite knowledge (Gmail, Sheets, Google Drive), • Microsoft Office knowledge (strong emphasis in Word & Excel), • English language literacy & fluency, • Ability to multitask in a fast-paced office environment, • Strong written and verbal communication skills, • Attention to detail and keen sense of safeguarding other people's property and information, • Comprehensive understanding of customer service principles and practices, • Ability to work under time constraints to meet specific obligations, • Strong organizational and data entry skills Physical Requirements: • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time), • Sitting for extended periods of time, • Manual dexterity needed for keyboarding and other repetitive tasks, • The ability to bend, crouch, or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. \nCompany Description BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes. BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together! We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year. Are you ready to take the next step in your SaaS Sales career? Do you want to be part of the technology shaping the future of the travel industry? Join our international, dynamic and outgoing team in Barcelona! You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals. We know that an attractive compensation package is a key motivator in sales. SiteMinder offers you not only this, but also a working environment that represents ambition, collaboration, self-development and customer-centricity. If you identify with our core values (We Hustle, We Come Together, We Grow, We Make Things Simple) and you are a sales hunter at heart, we want to hear from you! • Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing., • Achieving sales KPIs and targets - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner., • Presentation and negotiation Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins., • CRM maintenance Maintain accurate records of your business development activities on SiteMinder's CRM system., • Client feedback Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback., • Partner management Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers., • Experience in Software-as-a-Service (SaaS) sales, • Fluent in German (min. C2), • Professional proficiency in English, • A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills, • Strong communication skills professionally with customers, in writing and over the phone, • Self-motivation and resilience to show up each day and give your best, • Growth mindset - openness to feedback and coaching, • Please send us your CV in English!, • Remote setup, • Equity packages for you to share in SiteMinder's growth and successes, • Investment in your personal growth, • Uncapped commission that rewards overachievement, • Excellence-driven, collaborative culture, • Well-being initiatives, • Referral bonus for bringing in new talent, • Generous parental (including secondary) leave policy, • Paid birthday, study and volunteering days off every year, • Employee Resource Groups (ERG) to help you connect and get involved Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail. We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations.

We are seeking a motivated and detail-oriented Entry Level Hotel Coordinator to support our travel planning team. In this role, you will assist with researching hotel accommodations, coordinating reservations, and helping clients select the best lodging options for their trips. Research and compare

We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. Work From Home Hotel Reservations Customer Service. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description About Landing Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same. About the role New Jersey is one of our fastest growing markets, and we're expanding the team to keep up with the demand. You will own segment of our properties - member experience, property relationships, housekeeping vendors, maintenance, unit quality and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com , build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager. If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference here is that you own the whole market segment, not just one property - and the playbook is still being written. This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them. What you'll own • Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com, • Member experience from booking through checkout - tickets, inquiries, escalations, • Property and housekeeping partner relationships, • Market KPIs: NPS, CSAT, cleaning quality, growth, • Reservation coordination and maintenance escalation with property management teams, • Onboarding, installation, and launching of new properties within your market segment What we're looking for • Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait, • Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions, • Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them, • Ability to triage under pressure - three things are urgent at once, you know which one to move on first, • Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere Work Schedule & Availability Core business hours for this role are Monday- Friday, 8am-5pm. As a guest-facing position, additional availability is required, including evenings, weekends, and holidays, based on business needs. These needs may increase during peak periods, such as month-end and high-volume check-in times. What we offer • Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions., • Competitive compensation: $65,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend, • Stock Options, • Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options, • Retirement support: 401(k) plan + access to ImmediatePay, • Generous paid time off policy to support work-life balance, • Travel perk: $750 USD annually in Landing Stays Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law. Powered by JazzHR 87pmTANF8t

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm's work is distinguished by a unique combination of precision and vision. Based in New York, the Legal Executive Assistant will support a group of partners as part of a team-based support structure within our Legal Administrative Services Department. The firm's Legal Executive Assistants are responsible for working with their assigned partners to coordinate daily activities and provide the highest level of administrative support and practice coordination. The Legal Executive Assistant will report to the local Legal Administrative Services Manager and Director of Administration, taking daily direction from their assigned partners. Responsibilities include: • Providing executive support as part of a team of Executive Assistants to a group of partners in our Litigation Practice Group., • Collaborating closely with assigned partners to effectively manage day-to-day coordination of the partner's respective practices., • Manage a broad range of complex administrative duties, such as scheduling meetings, preparing reports and meeting materials, furnishing information, responding to routine correspondence, assisting with technical support, processing expense reports, time entry and answering telephone calls., • Managing client onboarding, billing and relationship management activities., • Organizing complex domestic/international travel arrangements, with detailed itineraries both personal and professional. Includes coordinating flights, hotel accommodations, car service, visas, dining reservations, etc., • Providing back-up support to other Legal Assistants as needed., • Liaising with other firm departments and key stakeholders to complete tasks effectively and efficiently. Qualifications & Experience: • Bachelor's degree preferred., • 5+ years of relevant experience required, preferably in a professional services environment. Law firm experience is strongly preferred., • High proficiency in Microsoft Office Suite and ability to quickly learn and utilize industry specific computer applications., • Consistent attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines., • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands., • Exceptional verbal and written communication and people skills, with the ability to collaborate effectively with diverse stakeholders and clients., • Ability to work independently and with a team, and to delegate and manage resources effectively., • Exhibit high degree of initiative and critical-thinking skills in exercising independent judgment and making decisions in managing multiple priorities in a fast-paced, deadline-driven, detail-oriented work environment., • High level of integrity and discretion in handling confidential information., • Self-starter with demonstrated instances of taking initiative., • Creative thinker who is resourceful and anticipatory of the needs of their assignments., • Ability to be in the office at least 4 days a week, with flexibility and commitment to working overtime as required. Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. Compensation & Benefits: The annual compensation range for this position is $100,000 to $135,000. The salary offered within this range will depend upon qualifications and other operational considerations. Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

NGEN Partners is a private equity firm founded in 2001 that invests in innovative and impactful businesses offering healthy and sustainable products and services. We are looking for a proactive, efficient, and detail-oriented Executive Assistant for our New York office. Our ideal candidate will have ten years of experience in an administrative role, have good technical experience and be capable of multi-tasking while maintaining a positive attitude. Responsibilities will include: • Managing multiple calendars, organizing travel plans, and tracking whereabouts for tax purposes, • Helping partners maintain incoming email and schedule appointments, • Preparing, submitting, and tracking expense reports and reimbursement checks from portfolio companies, • Organizing monthly travel including airline reservations, hotel bookings, car service arrangements, and car rentals, • Managing Salesforce contact database as well as all related plug-ins and programs, • Support preparing presentations and ability to assist with research and analysis, • Managing office operations and supply needs: include preparing documents for shipping and FedEx, etc., • Technological troubleshooting (with outside IT support when appropriate), • Website maintenance (on an easy-to-use platform), • Maintaining communications with bankers, accountants, portfolio companies, and other third parties, • General administrative support (answering phones, scanning, faxing, correspondence, etc.), • Organize annual investor meeting with Limited Partners, • Providing personal assistant services as necessary (reservations, appointments, etc.) Skills and Qualifications · Self-starter. This is a small company and you are often the first contact for outsiders with the organization. Your ability to answer questions and solve issues before they become problems is important. In addition positive energy and attitude is desirable. · Strong interpersonal skills, and the ability to work as part of a team are also important qualities · Detail-oriented and good organizational and time-management skills · Ability to perform well in a fast-paced environment and work independently with minimal guidance · Knowledge of and interest in technology (especially new and useful business applications) · Superior skills in Microsoft Office Suite as well as knowledge of Windows, Mac, and iOS operating systems · Salesforce skills and knowledge a plus, desire and ability to learn quickly required · 2 years of college minimum, four years preferred Benefits: · Health Coverage: a good program after 3 months of employment · Profit Sharing Plan starting at the beginning of the year after joining the company · 2 weeks paid vacation in addition to major holidays during which the office is closed.

New York, New York, United States Or refer someone Job Openings Administration Assistant Job Brief: We are searching for an Administrative Assistant to provide support to the administration department to ensure smooth day-to-day operations. This includes cross-communication between departments, clerical work, and assistant duties. Responsibilities: • Managing office tasks such as crafting reports, filing, reordering supplies, presentations, and setting up for meetings., • Attend meetings to record minutes., • Maintain professional and polite communication via email, mail, and over the phone., • Answering phone calls and rerouting callers to the appropriate person., • Anticipate any needs in order to ensure a positive and seamless experience., • Providing real-time support by making appointments and staving off conflicts., • Perform general office duties such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work., • Greet visitors or callers and determine whether they should be given access to specific individuals., • Handle travel arrangements such as booking flights and cars, and making restaurant and hotel reservations., • Use computers to generate documents, reordering supplies, make notes from meetings, and create presentations., • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors., • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software., • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution., • Other duties may be assigned. Requirements: • High School graduate or its equivalent Additional qualifications are a plus, • 1+ year of administrative experience, • Literate in Microsoft Office, • Good organizational skills, • Good interpersonal skills, desire to be proactive, and approachable personality, • Ability to give full attention to what other people are saying and to actively find ways to help them, • Ability to adjust actions in relation to others' activities and manage one own's time and others' time Or refer someone

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. + Provides subject matter expertise and advice related to assigned strategic initiatives and act as relationship management for assigned initiatives. + Builds effective relationships with internal/external stakeholders. + Breaks down strategic problems, and analyses data and information to provide insights and recommendations. + Gathers and formats data into regular and ad-hoc reports, and dashboards. + Leads the planning, coordinating and implementing department events. + Provides senior level administrative and operational support within a large, diverse team including one or more senior executives. + Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information. + Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. + Provides input into the planning and implementation of administrative programs. + Coordinates and monitors budgets and reporting on results vs. budget. + Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities. + Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events. + Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available. + Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures). + Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries. + Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements + Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget. + Makes travel arrangements, booking flight/hotel reservations as needed. + Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations. + Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. + Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution. + Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.). + Collaborates with internal and external stakeholders in order to deliver on business objectives. + Organizes work information to ensure accuracy and completeness. + Focus may be on a business/group. + Thinks creatively and proposes new solutions. + Exercises judgment to identify, diagnose, and solve problems within given rules. + Works mostly independently. + Broader work or accountabilities may be assigned as needed. Qualifications: + Typically 7+ years of relevant experience in an administrative/ professional support function, demonstrating progressive responsibility and post-secondary degree in related field of study. + Specialized knowledge from education and/or business experience. + Verbal & written communication skills - In-depth. + Collaboration & team skills - In-depth. + Analytical and problem solving skills - In-depth. + Influence skills - In-depth. Please note the salary for this specific position in New York City is $80,000 - $100,0000. Salary: $55,000.00 - $110,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities include: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all assigned personnel according to hotel standards., • Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures., • Develop employee morale and ensure training of Rooms Division personnel., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Rooms division managers., • Monitor completion of the Service Standards by Position Training Checklists for hourly staff., • Monitor oversold dates to ensure the maximization of rooms revenue., • Tour rooms operating departments daily, greeting employees and soliciting feedback., • Ensure compliance effective training according to Highgate Hotel standards., • Attend daily and monthly meetings., • Monitor and support Hyatt programs such as GEM and Gold Passport., • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism., • Monitor and ensure compliance with SOP's., • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met., • Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc., • Conduct weekly meeting, including a monthly financial review., • Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees., • Monitor labor expenses through schedule approval process and ensure budgeted productivity., • Prepare department heads for succession through development of their need areas., • Prepare the Rooms Division annual budget, Communications and Other Income., • Participate in required M.O.D. program as scheduled., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests., • Assist in preparation of revenue and occupancy forecasting., • Efficiently and professionally communicate with hotel staff., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs., • Monitor all V.I.P.'s, special guests and req Qualifications include: • At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience., • Previous Front Office management experience is required., • Must be proficient in MS Excel and MS Word., • Long hours sometimes required., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information

The Executive Assistant will support the Head of Financial Protection & Retirement Solutions and one additional senior executive on the team. The role requires high emotional intelligence and interpersonal skills, highly technical capability with suite of tools, an incredible work ethic, and the ability to proactively anticipate and manage a variety of executive needs. The Executive Assistant will exercise considerable discretion in judgment and confidentiality and will possess the organizational skills to support the varied tasks and deadlines that are required daily. The successful candidate will have the opportunity to work closely with senior leadership and play a key role in the success of the organization. • Provide proactive level of executive administrative support, ensuring excellent service and professionalism with every interaction., • Demonstrate ability to solve problems and bring forward recommended solutions., • Consistently demonstrate excellent judgment, and integrity, exhibiting a high level of confidentiality, discretion and diplomacy when dealing with sensitive correspondence, issues, and information., • Coordinate all travel arrangements (flights, car service, hotel reservations, etc.) and process reimbursable expenses in a timely manner., • Proactively manage calendar, schedule meetings, arrange meeting logistics and resolve calendar conflicts., • Interact with executives and assistants internally and externally, responding to requests with an appropriate sense of urgency., • Prioritize and manage your own workflow to ensure quality and efficiency to meet deadlines and be flexible in adjusting to changing work priorities., • Proactively address, or resolve issues, within own area of accountability and keep leadership informed of any matters requiring their attention., • Collaborate with sourcing team and other necessary parties to initiate purchase orders (PO) and manage vendor payments effectively., • Prepare correspondence, reports, presentations, and other materials, ensuring deadlines are met., • Assist with other special projects, perform additional assignments, as needed – growth mindset., • Bachelor's degree in business administration, related field, or relevant experiences., • 5+ years of experience as an Executive Assistant supporting C-suite level senior executives., • Organizationally savvy, with keen ability to read sensitive situations and respond effectively., • Strong knowledge of all audio visual set up (i.e., video conferencing) and ability to successfully collaborate with AV team as dictated by meeting requirements., • Excellent communication skills, both written and verbal., • Strong organizational skills and attention to detail., • Ability to multitask and manage competing priorities., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., • Experience in project management and event coordination., • Ability to maintain confidentiality and handle sensitive information., • Ability to work independently and as part of a team., • Flexibility to work outside of regular business hours when needed., • Flexibility to travel as needed to offsite meetings, key events etc (10% of time maximum), • Hybrid role – 3 days in office, 2 days WFH. Location - Hudson Yards. Salary Range: $81,580.00 - $122,365.00

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. • Provides subject matter expertise and advice related to assigned strategic initiatives and act as relationship management for assigned initiatives., • Builds effective relationships with internal/external stakeholders., • Breaks down strategic problems, and analyses data and information to provide insights and recommendations., • Gathers and formats data into regular and ad-hoc reports, and dashboards., • Leads the planning, coordinating and implementing department events., • Provides senior level administrative and operational support within a large, diverse team including one or more senior executives., • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information., • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting., • Provides input into the planning and implementation of administrative programs., • Coordinates and monitors budgets and reporting on results vs. budget., • Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities., • Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events., • Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available., • Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures)., • Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries., • Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements, • Prepares and logs departmental expense claims and reports. Tracks expenses to ensure they stay within budget., • Makes travel arrangements, booking flight/hotel reservations as needed., • Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations., • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies., • Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution., • Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc)., • Collaborates with internal and external stakeholders in order to deliver on business objectives., • Organizes work information to ensure accuracy and completeness., • Focus may be on a business/group., • Thinks creatively and proposes new solutions., • Exercises judgment to identify, diagnose, and solve problems within given rules., • Works mostly independently., • Broader work or accountabilities may be assigned as needed. Qualifications: • Typically 7+ years of relevant experience in an administrative/ professional support function, demonstrating progressive responsibility and post-secondary degree in related field of study., • Specialized knowledge from education and/or business experience., • Verbal & written communication skills - In-depth., • Collaboration & team skills - In-depth., • Analytical and problem solving skills - In-depth., • Influence skills - In-depth. Salary: $55,000.00 - $110,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Maintains outlet staffing levels so as to provide for optimal performance Represents the Director of Food and Beverage in his/her absence Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control Personally supervises outlet activities to ensure quality production/delivery of product/service Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains employees as needed to ensure superior levels of performance Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service Other duties as assigned Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, Friendly, and helpful to guests, management and fellow employees Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Addresses guests by their names at all times Is friendly, sincere, and professional to make guest(s) feel important Associate of Science degree or higher in Hospitality or Food Service management Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations Two years management experience in hotel or free standing "quality" food service operation Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria Effective management, leadership, organizational and communication skills Ability to work flexible schedule to include weekends and holidays Addresses guests by their names at all times Is friendly, sincere, and professional to make guest feel important Salary range for this position, based on experience, is $66,300.00 to $80,000.00.

Are you passionate about creating memorable experiences for guests? We're looking for a friendly, professional Bar Host to join our team! As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests upon arrival, answer the telephone, take reservations, and ensure that our guests are seated promptly and according to their preferences. • Greet all guests warmly upon arrival, • Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations, • Seat guests according to their preferences while balancing customer flow in service stations, • Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty, • Maintain excellent communication between the restaurant and other hotel departments, • Perform other duties as assigned by the manager on duty, • Promote other Firmdale Hotels and restaurants, • Ensure punctuality and personal responsibility in all tasks, • Friendly and welcoming demeanor, • Excellent spoken and written English, • Availability for AM/PM shifts, weekends, and holidays, • OpenTable certification is preferred PHYSICAL REQUIREMENTS • Be able to stand for a complete 8-hour shift, 5 days a week., • Able to use a computer keyboard and mouse, and telephone system., • Ability to communicate both written and verbal, and use systems to document activities., • Ability to lift up to 25 pounds., • Paid vacation and sick days, • Commuter benefits, • Holiday staff parties and appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, "Hotels should be living things, not stuffy institutions."

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan's iconic Crown Building is reimagined as Aman New York, where the city's original architectural splendour and Aman's harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan's midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city. The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel. This position has an hourly compensation rate of $38.95 per hour. • Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements., • Provide accurate directions and local recommendations., • Respond to guest inquiries via desk, phone, text, or email., • Ensure timely and professional handling of guest confirmations, packages, flowers, and mail., • Maintain an accurate and high-quality database of guest profiles and preferences., • Ensure all guest interactions are properly documented to support personalized service., • Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through., • Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values., • Performs all Concierge assigned functions, preparing, and executing an ideal Aman New York Journey to guests., • Liaison between departments., • At least two years working as a hotel concierge at a related luxury hotel experience., • Be a member of the New York City Association of Hotel Concierges., • Be a member of Les Clefs dr USA (preferred)., • Must be able to read and write in English to facilitate the communication process., • Knowledge of local attractions, restaurants, and transportation options., • Ability to work flexible hours, including evenings, weekends, and holidays., • Strong problem-solving abilities and a proactive approach to guest service., • Must be able to stand for extended periods during daily operations. At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. • Comprehensive and generously-subsidized health benefits program, • Safe Harbor 401K Plan, • Complimentary Stays at other Aman properties, • Discounts at Aman New York restaurants and Aman Retail online store, • Wellness events throughout the year If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management., • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred., • Competitive wages for full time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program, • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It Source: HHM Hotels

The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. • Act independently as MOD, covering morning and evening shifts., • Supervise all front office staff including front desk, communications, uniform services and concierge., • Offer MOD support to other unsupervised departments as needed., • Act as Travel pass champion., • Distribute minutes and conduct Manager's Meeting., • Oversee VIP arrivals., • Perform VIP Escorts., • Act as Lobby Ambassador, • Track and follow up on in-house guest challenges., • Resolve guest related issues., • Liaison with other departments to ensure guest satisfaction., • Assist with post-stay guest follow up., • Perform Property rounds., • Act as Front Office representative during Pre-Cons., • Monitor and coordinate concierge requests., • Provide site tours of the hotel. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. • You will consistently deliver our GUEST model:, • Greet or welcome everyone, warmly with a smile, • Use eye and ear contact and guest's name, • Establish/anticipate needs, • Solve and own all requests/complaints, • Thank everyone Build solid relationship with your Colleagues • Treat colleagues with respect and dignity, • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience., • Track record of delivering exceptional guest or client experience., • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates., • Appropriate professional appearance and demeanor., • Knowledge of Opera and internet software preferred., • Ability to read and comprehend simple instructions, short correspondence and memos., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Track record of delivering exceptional guest or client experience., • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates., • Bi-Lingual communications skills a plus., • Strong communication skills., • Appropriate professional appearance and demeanor., • Required to obtain Fire Life Safety Director Certification for Sonesta property within the 180 days of employment. Hourly Compensation Range: $28.46 - $31.25. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: • Medical, Dental and Vision Insurance, • Health Savings Account with Company Match, • 401(k) Retirement Plan with Company Match, • Paid Vacation and Sick Days, • Sonesta Hotel Discounts, • Educational Assistance, • Paid Parental Leave, • Company Paid Life Insurance, • Company Paid Short Term and Long Term Disability Insurance, • Various Employee Perks and Discounts, • Hospital Indemnity, • Critical Illness Insurance, • Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

HHM Hotels - - Responsibilities: Greet, register and assign guest rooms; Verify guests' credit and establish payment method; Make and confirm external reservations for dining, entertainment, and transportation; Compute bills and collect payments; Answer hotel phones and respond to guest requests.

Midas Hospitality - 291 Livingston Street - Responsibilities: Perform overnight front desk check-in and check-out; Execute nightly hotel audit and financial reconciliation; Manage reservations and upsell room revenue; Post charges and handle cash transactions; Prepare next-day operations and reports

Full-Time / Regular $66,300 Salaried The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all. The West Side YMCA is seeking a Residence Director who will provide leadership and direction to the successful operation of the Branch Inclusionary Housing by leading and demonstrating outstanding hospitality and the fulfillment of related job responsibilities. These responsibilities include supervising and administering all aspects of West Side Y's Inclusionary Housing to achieve service, satisfaction, compliance, and retention. The Residence Director will ensure excellent customer service to our guests and tenants at all times, and provide leadership and management of Inclusionary Housing tenants by ensuring compliance with lease terms, applicable laws, regulations, etc. They will work closely with the Guest Rooms and Residence Director, the Reservations Director, and NYC agencies to maintain a safe, quality experience for all tenants and guests, and will provide additional support as needed to the Guest Rooms and Residence department. The Residence Director carries out the mission and vision of the Y and adheres to the Y values when dealing with staff and customers. Key Responsibilities: • Supervises and manages all daily business operations of Inclusionary Housing., • Develops, tracks, and controls the Inclusionary Housing budget in accordance with branch and association guidelines., • Ensures that all tenants and guests receive premier service by ensuring adherence to Inclusionary Housing and Guest Room policies, procedures, best practices, and industry standards, and by modeling outstanding service and great hospitality., • Follow all Department, Business Office, and AO procedures for collecting payments, handling cash, processing financial transactions, and maintaining business records., • Maintain sufficient knowledge of Guest Rooms policies and procedures to provide leadership support to Guest Rooms and Front Desk staff as needed, and to ensure smooth continuity of operations when other Department leadership is absent. This includes being able to perform basic Guest Rooms Front Desk tasks when necessary., • Uphold all Association policies and demonstrate the YMCA's core values of Respect, Responsibility, Caring, and Honesty. Support a positive image of the YMCA in the community and practice good public relations., • Auditing of daily paperwork and reports to ensure the accuracy of all accounts. Weekly review of accounts receivables. Review as needed of Inclusionary Housing files., • Manage inventory of all Inclusionary Housing furniture, items, and supplies., • Attend training sessions related to guest rooms and residence and use this information to help train Hospitality Agents to improve the delivery of quality service. Attends and participates in meetings and trainings relatable to job function., • Work with the Properties department and housekeeping company to ensure that Inclusionary Housing rooms are kept maintained and in good repair., • Implement systems and procedures to maximize productivity and operational needs for tenants and residents., • Establish and build strong working relationships with the YMCA of Greater NY legal counsel to ensure the management of Inclusionary Housing is conducted in compliance with all federal, state, and local laws., • Oversee resident intake process and all necessary procedures including property management, room checks, safety compliance, and crisis management., • Establish and build relationships with local agencies and organizations that can provide social services to Tenants as needed., • Other duties and activities as needed to support the successful operation of the Guest Rooms, Reservations, and Residence departments, and the Branch. Desired Skills & Experience: • Bachelor's degree in Property Management, Hotel Management, or Business Management, or three (3) - five (5) years of equivalent experience., • Five (5) or more years of experience in Residence/Landlord/Property Management operations, including at least one (1) year with budget and staff supervision responsibilities., • Experience working directly with residents/tenants to address issues., • Familiarity with NYC housing and rent laws/regulations., • Knowledge of customer service best practices required., • Knowledge of Microsoft Office, AS400, ADP, and Oracle Connect., • Some knowledge of, or experience with, adult social work is desirable., • Experience administering residential programs for lower-income tenants, including knowledge of NYC Affordable Housing programs and associated regulations is desirable., • Experience executing leases, issuing rent demands, ensuring adequate property maintenance, and other related landlord tasks. Familiarity with NYC social services for older adults is desirable., • Must be available to work Saturdays and Sundays to ensure that the branch has superior customer service during busy weekend days., • Must be available to work flexible hours, including evenings and weekends. Benefits: The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information. How to Apply: If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone. Job ID: req2600 Employment Type: Full-Time / Regular Location: West Side YMCA New York, NY Equal Opportunity Employer Drugfree Workplace Auxiliary aids and services are available upon request to individuals with disabilities

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Assist in conducting monthly guest supplies and cleaning supplies inventories., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Focus the Housekeeping Department on their role in contributing to the Guest Service Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction., • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management., • Maintain a warm and friendly demeanor at all times.

Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage, • 401(k) Retirement Program with Employer Match, • Life and Disability Insurance Plans, • Ancillary Insurance Plans, • Employee Assistance Program, • Fertility & Family Forming Support and Resources, • Pet Insurance, • TAO Marketplace, • Employee Discounts, • Time off and much more! Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. Essential functions of the position include, but are not limited to: • Anticipates and accommodates all needs of the guest, • Maintains the general cleanliness and orderliness of the entrance area and entire venue, • Complies with Department of Health and company sanitation standards, • Actively takes and processes reservations, • Assists with incoming calls and answering guest questions, • Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift, • Provide the dining room team with initial table set-up, • Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:, • Ensures all appropriate menus are printed and ready for service, • Ensures that all menu books are organized with current menus, • Completes opening duties as assigned or directed, • Completes closing duties as assigned or directed, • Reports all breakage, and damage of equipment or furniture immediately to management, • Attends and participates in daily pre-service meetings, reviewing the VIP's and book for the night, • Foster and maintain relationships with regular guests, • Participates in any training sessions or departmental meetings, • Learn by listening, observing other team members, and sharing knowledge while leading by example, • Portrays a positive and professional attitude, • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments, • Works as part of a team and provides help and support to all fellow team members, • Assist and/or complete additional tasks as assigned Training requirements: • Tao Group Hospitality in-venue Maitre'D training Education/working knowledge: • Minimum 1 year Maitre'D experience or equivalent related Tao Group Hospitality experience required, • Experience in a high-volume restaurant/nightclub/lounge. Skills / Physical Demands / Work Environment / Schedule: The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. • Ability to write, read, and verbally communicate, • Must have good positive energy throughout the day, • Must be able to print legibly for Team Members, management, and guests to read, • Must be able to stand for extended periods of time, • Must be able to move quickly, • Must be able to push and lift up to 75 lbs. with or without assistance, • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Exposure to cleaning materials, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner, • Ability to maintain confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment ABOUT TAO GROUP HOSPITALITY Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathdrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties. • Job Identification 8935, • Job Category Peak New York, • Job Schedule Full time, • Locations 30 Hudson Yards, New York, NY, 10001, US, • Minimum Salary 25.00, • Maximum Salary 30.00, • Remote No

The Operations Coordinator is responsible for providing high-level administrative support to the Global Real Estate & Workplace Strategy (GREWS) function, ensuring the smooth operation of office and administrative functions and support to the Director, Head of Global Real Estate and Workplace Strategy. This position is ideal for a highly motivated professional who enjoys combining executive support, project coordination and operational management to drive organizational success. Essential Job Duties & Responsibilities Executive Support • Provide executive support to the Director including but not limited to coordinating complex calendar schedules, troubleshooting calendar conflicts and prioritizing important meetings., • Coordinate and arrange domestic and international travel including hotel accommodation., • Schedule daily, weekly and monthly meetings, which include coordinating time zones, identifying participants, setting up Team Calls and reserving conference rooms as necessary., • Draft, edit and manage correspondence, communications and executive-level documentation., • Manage and process expenses and departmental invoices. This includes but is not limited to NY construction, Con Edison, insurance and invoices from various vendors., • Interface with corporate executives, attorneys, and vendor clientele., • Handle sensitive corporate and personal information with the utmost discretion and sound judgement. Operations Coordination • Support daily business operations and administrative functions., • Schedule daily, weekly and monthly meetings, which include coordinating time zones, identifying participants, setting up Team Calls and reserving conference rooms as necessary for GREWS Associate Directors, • Coordinate and arrange domestic and international travel including hotel accommodation for GREWS associate directors, • Develop and maintain operational procedures, documentation and process improvements., • Serve as point of contact to various department personnel and vendors providing information and resolving administrative and workflow issues in accordance with management directives., • Monitor and respond to various Operations Department requests to ensure timely follow-up and completion of tasks., • Assist with resource planning and workplace initiatives as needed., • Coordinate and manage yearly CPR classes, including setting up arrangements and vendor communication., • Coordinate and manage corporate housing arrangements as requested, including reservations, logistics and vendor communication., • Coordinate and manage yearly blood drive in conjunction with HR and Conference Services, including setting up arrangements and vendor communication., • Coordinate and process flower and plant requests for the firm as needed., • Perform other duties and assist with various projects assigned. Education • Associate's Degree Skills and Experience • 5-10 years of administrative experience in either financial services, legal industry or a similarly fast-paced environment preferred., • Highly proficient in Microsoft 365, including Outlook calendar management, Excel, Word, PowerPoint, Teams and other Office applications., • Excellent written and verbal communication skills., • Ability to assess situations and determine appropriate actions, monitor status of multiple pending items, provide follow up and keep management informed by communicating a wide variety of information., • Ability to collaborate seamlessly across all organizational tiers., • Ability to work independently and on a team., • Can organize, prioritize, plan and multi-task work activities in a high-pressure environment. Salary Information NY Only: The estimated base salary range for this position is $90,000 to $105,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position. Privacy Notice For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice. Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.

Set and execute the overall F&B vision, annual plan, monthly plan, forecast and outlet/banquet strategies to drive revenue, guest satisfaction, and brand positioning. Partner with Sales & Marketing to grow catering and group business; support hotel-wide initiatives and key account relationships. Analyze business trends and competitive set performance; implement initiatives to improve capture, average check, and guest loyalty. Lead menu engineering, concept evolution, and service design in collaboration with Culinary and Beverage teams. Represent F&B in Executive Committee discussions and contribute to hotel-wide planning, budgeting, and forecasting. Attend key meetings prepared and on time, including forecasting, budget and P&L reviews, resume/interview meetings, and client meetings; arrive with data, action plans, and clear follow-ups. Handles all union related issues with team members adequately and timely and act as a steward of Lotte New York Palace. Operational Excellence Oversee day-to-day operations across all F&B outlets, banquets/events, and in-room dining to ensure consistent luxury service standards. Establish and monitor operating procedures, service sequences, and quality controls (food presentation, beverage execution, speed of service, cleanliness, ambiance). Ensure effective pre-shift communication, reservation/coverage planning, and peak-period execution for both transient and group demand. Lead cross-department collaboration (Front Office, Housekeeping, Engineering, Security, Finance, Reservations) to deliver seamless guest experiences. Drive continuous improvement using guest feedback, quality audits, and operational reporting. People Leadership & Culture Recruit, hire, onboard, and develop high-performing leaders and teams; maintain robust succession plans for critical roles. Set clear expectations and accountability through coaching, performance management, and ongoing training. Build a culture of professionalism, inclusion, and service excellence aligned with luxury standards. Manage staffing models and schedules to balance service delivery with labor optimization. Promote safe work practices, compliance training, and a positive employee experience that supports retention. Hold structured weekly communication meetings with Culinary (kitchen) and F&B management teams to align on service execution, banquet/event readiness, staffing, quality issues, and upcoming priorities. Financial, Inventory & Asset Management Demonstrate a strong, daily focus on profitability across outlets and banquets through revenue growth, mix management, and cost discipline. Own F&B financial performance, including P&L management, budgeting, forecasting, and monthly performance reviews. Drive disciplined cost controls for labor, food cost, beverage cost, purchasing, and controllable expenses. Maintain strict FTE control through workforce planning, scheduling discipline, and productivity standards; ensure staffing aligns to forecasted demand and budget. Oversee inventory controls and asset stewardship for china, glassware, silver, linens, equipment, and beverage programs. Lead disciplined monthly inventory controls (food, beverage, and operating supplies), including accurate counts, variance analysis, corrective actions, and alignment with Finance standards and timelines. Partner with Finance and Purchasing to ensure effective procurement, vendor performance, and contract compliance. Establish KPIs and dashboards (labor productivity, waste, comp sales, capture, banquet profitability) and ensure corrective actions are implemented. Maintain strict control of overtime and other premium pay practices, ensuring scheduling discipline, accurate approvals, and adherence to established best practices. Guest Experience & Brand Representation Act as a visible leader on the floor and at events, engaging guests proactively and ensuring service recovery is executed promptly and professionally. Oversee VIP and special request planning, ensuring personalization and flawless execution for high-profile guests and groups. Build and maintain relationships with loyal guests, local partners, and stakeholders to strengthen the hotel's reputation and drive repeat business. Drive the achievement and maintenance of Forbes Five-Star standards for all F&B touchpoints; lead readiness planning, daily standards execution, and service recovery to successfully pass Forbes inspections ("shop") at the Five-Star level. Tripadvisor: Improve and maintain targeted Tripadvisor rankings/ratings for hotel F&B and guest experience touchpoints (as applicable). Support marketing and PR initiatives, special events, and culinary/beverage activations that enhance brand image. Compliance, Safety & Risk Management Ensure full compliance with all health, safety, sanitation, and food handling requirements; lead readiness for inspections and audits. Oversee responsible alcohol service standards and related training; ensure adherence to licensing requirements and company policies. Maintain high standards for cleanliness and maintenance; partner with Engineering and Stewarding to address issues quickly. Support labor relations and policy compliance in partnership with Human Resources, including documentation, investigations, and corrective action. Proactively manage employee relations and policy compliance to minimize risk and prevent escalations, with the expectation of maintaining a record of zero arbitration cases through consistent standards, documentation, and timely issue resolution. Qualifications Bachelor's degree in hospitality management, business, or related field (or equivalent experience). Minimum 58+ years of progressive F&B leadership experience, including multi-outlet and Banquet/Events oversight in a luxury hotel environment. Food safety certification and responsible alcohol service training preferred (as required by local regulations and company policy). Demonstrated ability to lead leaders, build teams, and deliver consistent luxury service standards. Experience achieving and sustaining Forbes Five-Star (or equivalent luxury) standards, including inspection readiness, quality assurance audits, and corrective action execution. Strong financial acumen with proven success in P&L ownership, budgeting, forecasting, and cost control. Deep knowledge of food, beverage, wine/spirits, and contemporary hospitality trends. Excellent communication, presentation, and relationship-building skills; comfortable engaging VIP guests and stakeholders. Proficiency with POS and restaurant reservation systems and strong Microsoft Office skills (Excel required). Physical Requirements Able to work standing for a minimum of 10 hours a day Push, pull, carry, and lift at least 50 pounds Must be able to work effectively in a demanding environment, communicate effectively with others, effectively deal with difficult or dissatisfied patrons, and accept constructive criticism Majority of duties performed indoors. Noise level moderate. Compensation: $180K - $220K/Annual Flexible schedule required, including mornings, evenings, weekends, and holidays, based on business needs. Ability to be present on the floor and in event spaces for extended periods; ability to move throughout outlets, kitchens, storage, and banquet areas. Ability to lead in a fast-paced environment with shifting priorities while maintaining composure and professionalism. Hands-on leadership approach required, including regular floor presence during service and events, active problem-solving in real time, and direct coaching of leaders and teams. This is intended to describe the general nature of the role and is not an exhaustive list of all duties. Responsibilities may change based on business needs.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Competitive wages for full time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026. Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one. We are seeking a highly organized, client-focused Event Planning Manager. This role is responsible for the successful planning, coordination, and execution of group meetings, conferences, and special events following the turnover from the Sales team. The Event Planning Manager serves as the primary liaison between clients and hotel departments, ensuring every event is flawlessly executed while delivering exceptional service and maximizing guest satisfaction. The ideal candidate is a detail-oriented hospitality professional with strong relationship-building skills, exceptional organizational abilities, and a passion for creating memorable experiences. This individual will partner closely with Sales/Catering and Food and Beverage operators to ensure the seamless execution of all contracted group business. • Serve as the primary point of contact for clients following the transition from the Sales team through program completion., • Manage all aspects of group meetings, conferences, events, and room blocks to ensure successful execution and client satisfaction., • Conduct planning calls, pre-convention meetings, and site visits with clients to review event requirements and establish detailed program specifications., • Prepare and distribute Group Resumes, Event Orders, and other operational documentation for all assigned groups., • Communicate client expectations and event details to hotel departments, ensuring accurate execution of all contracted services., • Coordinate meeting room set-ups, audiovisual requirements, food and beverage functions, transportation arrangements, VIP amenities, and special requests., • Monitor group room blocks and collaborate with Revenue Management and Reservations to optimize inventory management and revenue opportunities., • Facilitate weekly operations meetings and pre-convention meetings for assigned groups and events., • Conduct daily reviews of event operations and remain accessible throughout programs to address client needs and resolve issues promptly., • Work closely with operational departments to ensure seamless event execution., • Anticipate client needs and proactively resolve challenges before they impact the guest experience., • Ensure all event details, billing instructions, and contractual commitments are executed accurately and according to hotel standards., • Review group billing, master accounts, and final invoices to ensure accuracy and timely reconciliation., • Conduct post-event follow-up with clients and support efforts to secure repeat business opportunities., • Champion the Company's service and relationship strategy by delivering exceptional customer service throughout every stage of the client experience., • Participate in Sales, Catering, and Operations meetings and contribute to overall departmental goals and strategies., • Maintain detailed client records and activity notes within hotel sales and event management systems., • Support site inspections and client presentations as necessary., • Assist with forecasting, reporting, and special projects as assigned by hotel leadership., • Other duties as required/assigned, • Exceptional organizational skills with outstanding attention to detail and follow-through., • Proven ability to manage multiple groups, events, and priorities simultaneously within a fast-paced luxury hospitality environment., • Strong knowledge of conference services, group planning, banquet operations, and event execution., • Outstanding interpersonal and relationship-management skills with a client-focused approach., • Exceptional verbal and written communication skills., • Demonstrated ability to remain calm and effective under pressure while managing complex events., • Strong problem-solving, decision-making, and conflict-resolution abilities., • Ability to anticipate guest and client needs while delivering proactive solutions., • Demonstrated understanding of luxury hospitality service standards and guest expectations., • Strong financial acumen with experience managing billing, event revenue, and group profitability., • Technologically proficient with Microsoft Office Suite and hotel systems such as Delphi, Opera, CI/TY, Salesforce, or similar platforms.

Position requires open availability 11PM-7AM, as needed. Weekends required. Full Time hours available if open to working additional shifts in Front Desk PM role (3PM-11PM). With FLSD certification, $2/HR increase in rate applied. Join Our Team as a Night Auditor! At Aimbridge Hospitality, we're all about creating unforgettable guest experiences. As a Night Auditor, you'll be the behind-the-scenes hero who keeps things running smoothly while the world sleeps. If you're a night owl who loves hospitality and has a knack for numbers, come join our energetic crew and make every stay seamless and satisfying! KEY SKILLS/RESPONSIBILITIES • Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro., • Master of Midnight Math: Own the Night Audit! Balance the books, finalize transactions, and make sure every number is in its perfect place. Detail lovers, this is your time to shine., • Guardian of the Glow-Up: Keep the property safe and sound with regular security walks. You're the calm, watchful presence that helps guests sleep easy., • The Nightly Newsroom: Create daily reports and the Daily Flash Report to give management the inside scoop on what went down while the world was sleeping., • Teamwork After Twilight: Work hand-in-hand with other departments to keep operations smooth and service top-notcheven in the wee hours., • Tech-Savvy Problem Solver: If you're fluent in Windows, spreadsheets, and word docsand you've got a knack for solving problems soloyou'll fit right in. EDUCATION & EXPERIENCE • High School diploma or equivalent required; college coursework beneficial., • 1 year in a hotel or related field. Supervisory experience is a plus. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details, • Medical, Dental, and Vision Coverage, • Short-Term and Long-Term Disability Income, • Term Life and AD&D Insurance, • Paid Time Off, • Employee Assistance Program, • 401k Retirement Plan PROPERTY INFORMATION: Courtyard Long Island City/New York Manhattan View offers a modern, energetic workplace with easy subway access to all five NYC boroughs. The hotel features stylish guest rooms, a 24?hour fitness center, and an on?site restaurant, nosh!, creating a contemporary environment for both travelers and staff. Team members work in a central Queens location near cultural spots like MoMA PS1, Gantry State Park, Astoria, and Flushing Meadows, as well as three versatile event venues. It's a great setting for those who enjoy a fast?paced, urban hospitality environment with strong connections to both Queens and Manhattan.