Stamford
Job DescriptionDock Master Location: Stamford, CT Job Description Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT. The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment. The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests. Responsibilities of the Dock Master • Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience., • Serve as a primary point of contact for marina customers, boaters, guests, and visitors., • Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments., • Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests., • Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff., • Maintain a high standard of professionalism, responsiveness, and customer service across the dock team., • Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns., • Ensure docks and marina areas remain clean, organized, safe, and guest-ready., • Enforce marina rules, boating safety procedures, and company policies in a professional and customer-focused manner., • Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate., • Assist boaters with shore power, water connections, dock carts, and other marina services., • Respond promptly and professionally to customer questions, requests, and operational concerns., • Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs., • Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities., • Maintain appropriate marina logs, records, incident reports, and operational documentation., • Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed., • Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations., • Assist with emergency response and marina safety procedures as needed.Requirements of the Dock Master, • 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred., • Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations., • Previous experience supervising dockhands, marina staff, or another operational team preferred., • Strong customer service skills with the ability to provide a polished, hospitality-driven experience., • Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders., • Strong communication, organizational, and problem-solving skills., • Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues., • Ability to work independently, take initiative, and identify issues before they become larger problems., • Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations., • Ability to safely handle dock lines, equipment, and other marina-related materials., • Basic computer skills; experience with marina management or reservation systems is a plus., • Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed., • Valid driver's license required., • Boating license/certification or USCG credentials are a plus.Benefits Provided to the Dock Master, • Competitive salary with potential for bonus, • Medical Insurance, • Dental Insurance, • Vision Plan, • 401(k) Plan, • Life Insurance, • Paid Vacation, • Paid Sick Leave, • Paid Holidays, • Tuition Reimbursement, • Housing Discount at BLT Properties BLT is an equal opportunity employer. PM21 Powered by JazzHR PI5907efdf1bd6-25405-41204363