Training & Development Coordinator
19 days ago
Greensboro
Job Description Training & Development Coordinator Hoffman Hydronics Reports To Training & Development Manager Scope Training coordination, scheduling, LMS administration, learner support, content upkeep, and logistics — HHY Employment Type Full-Time, Non-Exempt Work Model Office or hybrid, with occasional travel to HHY branch locations The Training & Development Coordinator is the operational backbone of the HHY training function — the person who makes sure training gets scheduled, launched, tracked, and maintained consistently. This role owns the day-to-day coordination, LMS administration, and learner support that let the Training & Development Manager focus on strategy, design, and higher-complexity work. Position Summary You are a detail-oriented learning-operations professional who keeps training running smoothly across Hoffman Hydronics. You’ll coordinate and schedule sessions, administer the LMS, support learners, build and maintain training content, and report on progress — partnering closely with the Training & Development Manager so programs stay organized, on time, and easy to follow. It’s a high-ownership support role for someone who takes pride in the details and moves with urgency, and a strong place to grow your skills across training coordination, content development, and LMS administration. Great logistics are what allow great training to happen. The right person takes pride in the details, moves with urgency, and treats this role as the engine that keeps the entire training function running. Training Coordination & Scheduling • Maintain and distribute the master training calendar across all HHY locations and departments — covering onboarding, the summer internship, leadership development, vendor and manufacturer training, and selected technical sessions., • Schedule sessions and coordinate logistics — room bookings, Teams links, materials, technology setup, rosters, and travel as needed — balancing business needs with learning objectives., • Manage registrations and participant lists for internal and external sessions, including vendor-led, factory, and manufacturer training., • Track attendance, completion, and follow-up; monitor recurring deadlines and make sure learners, managers, and facilitators receive timely reminders and communications., • Support cohort- and program-based learning by organizing pre-work and materials, tracking milestones, and flagging when learners fall behind., • Coordinate the HHY summer internship program — intern calendars, orientation, weekly check-ins, and final-presentation logistics., • Coordinate lunch-and-learns, customer education events, and technical seminars, and partner with Recruiting on career fairs, campus recruiting, and university activities., • Serve as the point of contact for training scheduling, so instructors, managers, and learners always know what is happening, when, and what is required., • Keep program documentation and shared resources current, organized, and easy to find. Content & Instructional-Design Support • Build first-draft job aids and curriculum learning paths from current materials, notes, and SME input — along with slide decks, participant and facilitator guides, checklists, and handouts — using established templates., • Draft knowledge checks, quizzes, and practice activities for instructor-led and self-paced learning., • Update existing training content for accuracy, branding, formatting consistency, and version control., • Prepare content assets for publishing — PDFs, videos, links, attachments, and course descriptions., • Apply established templates and basic instructional-design principles to turn rough source material into clean, usable training assets. LMS Administration & Learner Support • Serve as the day-to-day LMS administrator — user management, course shells, learning paths, event records, and curricula., • Upload, publish, and test content before launch — SCORM packages, videos, documents, links, and assessments., • Enroll learners individually or by group, role, location, or cohort; set due dates, completion rules, reminders, and recurring assignments., • Run completion, overdue, enrollment, usage, and participation reports and dashboards for the Manager, leadership, and HR., • Troubleshoot common learner issues — access problems, completion discrepancies, missing enrollments, and broken links — and provide first-line user support., • Maintain LMS data quality and governance — learner records, naming conventions, tags, categories, course status, and documented publishing workflows and standard settings., • Build and maintain the LMS resource library so the team can quickly find and reuse materials., • Maintain compliance records, certifications, and training documentation in partnership with HR., • Make sure every new hire has LMS access and orientation from day one., • Partner with the Director of Innovation to use AI tools that streamline content organization, documentation, and reporting. Communication & Stakeholder Coordination • Communicate training calendars, upcoming programs, and enrollment details to area sales managers, department leaders, and employees., • Coordinate with area sales managers on scheduling and logistics for team-specific sessions., • Support new-hire onboarding coordination — confirm training plans, resources, and logistics are ready before day one., • Maintain administrative-level communication with external vendors, manufacturers, and certification providers. Budget & Vendor Administration • Assist with annual training budget development and track ongoing training expenditures., • Process vendor invoices, purchase orders, and expense documentation tied to training., • Track vendor contracts, certification renewals, and training agreements — flagging renewals and expirations to the Manager in advance., • Keep accurate records of training spend and give the Manager regular updates. Continuous Improvement • Collect and compile training feedback and evaluation data across programs and locations, and summarize insights for the Manager., • Support the development and distribution of feedback surveys and competency-evaluation tools., • Watch for patterns in completion, attendance, and support issues, and flag scheduling conflicts or inefficiencies early — bringing solutions, not just problems., • Recommend and implement small process improvements that reduce friction and increase consistency., • Help document and systematize training workflows so they are repeatable and scalable, reducing one-off coordination and reliance on tribal knowledge. Decision-Making & Scope of Authority This role operates with strong day-to-day ownership inside clearly defined boundaries. The simple rule: if a task is recurring, documented, and covered by an established process, handle it independently using approved workflows, templates, calendars, and standards — and document the action when it matters. Anything that sets new direction, commits money, or carries compliance, confidentiality, or reporting risk goes to the Training & Development Manager first. What We’re Looking For Education & Experience • 2+ years in training coordination, learning administration, HR support, education, instructional support, or a related role., • Associate’s or Bachelor’s degree in Business, Education, Human Resources, or a related field preferred., • Proficiency with Microsoft 365 — Outlook, Teams, Word, PowerPoint, and Excel., • Comfort working with spreadsheets, shared drives, and document-management systems., • Ability to juggle multiple deadlines and recurring workflows with limited supervision. Skills & Strengths • Highly organized & detail-driven: manages multiple programs, deadlines, files, and communications without dropping details., • Process-oriented: comfortable following — and improving — repeatable workflows., • Clear communicator: writes well and works comfortably with managers, employees, SMEs, and vendors at every level., • Proactive & self-directed: anticipates needs, solves problems independently, and follows through without being asked., • Service-oriented & collaborative: responsive to learners while holding standards, and takes ownership of how the work affects the wider team., • Tech-curious: comfortable with Microsoft 365, LMS platforms, and AI and emerging training tools, with a real willingness to learn., • Discreet & professional: handles confidential HR and compensation information with care. Preferred / Nice to Have • Exposure to instructional design, adult learning, facilitation support, or eLearning development., • Experience as an LMS administrator, power user, or content publisher., • Familiarity with training operations in a field-service, technical, construction, HVAC, or industrial environment., • Experience with tools like SharePoint, Forms, Trello, Scribe, or content-authoring tools., • Basic experience building job aids, slide decks, or self-paced learning. Physical Requirements • Primarily office or hybrid work with regular computer-based tasks., • Able to attend onsite meetings, training sessions, and occasional branch visits., • Willing and able to travel up to 25% of the time (or more if needed) to support training across HHY locations and sites., • Able to sit or stand for extended periods and operate standard office equipment., • Occasional lifting of training materials or equipment up to 25 pounds.
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