Maitre'D | World's 50 Best | NYC
hace 3 meses
New York
Job Description An internationally acclaimed hospitality brand is seeking an experienced and polished Maître'D to join the opening leadership team of a highly anticipated restaurant debut in New York City's West Village. This is a unique opportunity to become part of the U.S. launch of one of the world's most celebrated restaurant groups. We are seeking a hospitality professional who is passionate about creating exceptional first and lasting impressions, thrives in a refined dining environment, and understands that genuine hospitality begins well before guests are seated. The ideal candidate is a confident, gracious, and highly organized leader with exceptional guest recognition skills, strong emotional intelligence, and the ability to manage a dynamic, high-profile dining room with warmth and professionalism. Experience within South American or Latin-inspired restaurant concepts is highly preferred. Key Responsibilities Guest Experience • Serve as the face of the restaurant, providing a warm, genuine, and personalized welcome to every guest., • Manage reservations, guest flow, and seating to maximize both hospitality and operational efficiency., • Build meaningful relationships with regular guests while creating memorable first-time experiences., • Anticipate guest needs and resolve concerns with professionalism, discretion, and confidence., • Collaborate closely with the management and service teams to deliver a seamless dining experience. Dining Room Operations • Oversee daily reservation management and seating strategy using reservation platforms., • Balance walk-in demand, VIP reservations, and service pacing while maintaining the integrity of the guest experience., • Communicate effectively with managers, servers, and kitchen leadership throughout service., • Maintain an organized and welcoming reception area that reflects the restaurant's hospitality standards. Team Leadership • Lead and mentor the host team through coaching, training, and ongoing development., • Establish hospitality standards for guest greetings, reservation management, and telephone etiquette., • Support pre-shift meetings and communicate daily reservation notes, VIP arrivals, and special accommodations., • Foster a collaborative, positive culture built on professionalism, teamwork, and accountability. Opening Support • Assist with pre-opening training, service rehearsals, and operational readiness., • Help establish reservation systems, guest communication standards, and opening procedures., • Partner with leadership to ensure a successful opening and ongoing operational excellence. Qualifications • 3+ years of experience as a Maître d', Lead Host, Guest Relations Manager, or similar leadership role within an upscale or fine dining restaurant., • Exceptional guest engagement and relationship-building skills., • Experience managing high-volume reservation books and coordinating service flow., • Familiarity with reservation platforms such as Resy, OpenTable, or SevenRooms., • Experience within South American or Latin-inspired restaurant concepts is highly preferred., • Spanish speaking is strongly preferred but not required., • Strong communication, organizational, and multitasking abilities., • Ability to remain calm, composed, and solution-oriented in a fast-paced environment. Preferred Experience • Experience opening new restaurants or participating in high-profile restaurant launches., • Strong understanding of the New York City dining scene and hospitality landscape., • Ability to travel internationally for pre-opening training., • Full availability throughout the opening and training period. Personal Qualities • Warm, charismatic, and genuinely hospitality-driven., • Poised, polished, and confident interacting with high-profile clientele., • Emotionally intelligent with excellent interpersonal skills., • Highly organized with exceptional attention to detail., • Calm under pressure with the ability to anticipate guest needs before they arise. Compensation & Benefits • Competitive salary based on experience, • Performance-based bonus opportunity, • Health insurance, • Laundry service, • Cell phone reimbursement, • Opportunity to join an internationally acclaimed hospitality brand during an exciting U.S. expansion