Director of Property Operations
3 days ago
Cincinnati
Job DescriptionJob Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OHAre you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we'd love to connect. ES Properties is seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion. Key Responsibilities: Property & Portfolio Operations • Lead day-to-day operations for a growing residential property portfolio., • Ensure properties are well maintained, efficient, and aligned with company standards., • Oversee resident communications, escalated concerns, and issue resolution., • Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers., • Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth. Financial Management • Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits., • Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning., • Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency. Maintenance & Vendor Management • Oversee maintenance operations and support ongoing team development., • Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures., • Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution. Leadership, Accountability & Process Improvement • Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions., • Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments., • Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth., • Drive continuous improvement initiatives that support growth and scalability., • Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence. Asset Management & Reporting • Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards., • Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership., • Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value. Qualifications: • 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams., • Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking., • Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination., • Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills., • Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service., • EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable. Why Join ES Properties? • Make a significant impact within a growing organization., • Help shape the systems, processes, and structure needed for continued expansion., • Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management., • Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service., • Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities. BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE. Apply online today! Employer is EOE/M/F/D/V. No third‑party candidates please. #ZR