JOB TODAY logo

Customer service agent jobs in New York, New YorkCreate job alerts

  • Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    9 days ago
    Full-time
    Flushing, Queens

    Hotel Indigo Flushing – LaGuardia, an IHG Hotel Flushing, NY 11354 Pay: $21.00–$22.00 per hour (based on experience) Job Type: Full-Time Schedule: Flexible / Weekends & Holidays Required Work Location: In Person Job Summary Hotel Indigo Flushing is seeking energetic, service-oriented, and hospitality-driven Front Desk Agents / Guest Service Agents to join our Front Office team. As the first and last point of contact for guests, this role is essential in creating memorable experiences and delivering outstanding hospitality. The ideal candidate is personable, detail-oriented, and passionate about guest service. Key Responsibilities Guest Service & Front Desk Operations Greet and welcome guests with professionalism and genuine hospitality Perform check-in and check-out procedures efficiently and accurately Assist guests with reservations, room requests, and hotel information Provide recommendations for transportation, dining, and local attractions Handle guest concerns and service recovery professionally Maintain a clean, organized, and welcoming front desk environment Reservations & Communication Answer calls and respond to guest inquiries professionally Ensure reservation accuracy and guest profile completeness Coordinate with Housekeeping and Engineering to support guest needs Maintain clear communication during shift transitions Guest Engagement & Brand Standards Promote and support IHG One Rewards enrollment initiatives Recognize guest preferences and loyalty status Deliver service aligned with Hotel Indigo and IHG brand standards Support guest satisfaction and positive online reviews Qualifications Minimum 2 years hotel experience required Opera PMS experience preferred Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Professional appearance and positive attitude Ability to work in a fast-paced hotel environment Flexible schedule including weekends and holidays Ability to commute to Flushing, NY required Benefits 401(k) Health Insurance Dental Insurance Vision Insurance Paid Time Off Employee Hotel Discounts Flexible Scheduling Career Growth Opportunities If you enjoy creating memorable guest experiences and want to grow your hospitality career with Hotel Indigo, we would love to meet you.

    Easy apply
  • Outdoor Sales Experts Wanted | If You Can Sell, You Can Earn Big
    Outdoor Sales Experts Wanted | If You Can Sell, You Can Earn Big
    11 days ago
    Full-time
    Manhattan, New York

    Ticket Sales Agent – Join NYC's Fastest-Growing Tour Company Location: Times Square, Manhattan, New York Company: NY Iconic Tours Ready to Turn Your Sales Skills Into Serious Income? NY Iconic Tours is looking for driven, outgoing, and experienced sales professionals to join our outdoor ticket sales team in the heart of Times Square. Every day, thousands of visitors come to New York looking for unforgettable experiences. Your job is to connect with them, recommend the right tour, and close the sale. If you're confident, persuasive, and enjoy talking to people, this is your chance to earn exceptional income with one of New York City's fastest-growing sightseeing companies. What You'll Do • Approach and engage tourists in busy, high-traffic areas., • Sell Hop-On Hop-Off bus tours, sightseeing cruises, and attraction packages., • Explain tour features, schedules, and promotions., • Process payments using company-issued mobile devices., • Provide outstanding customer service before and after each sale., • Achieve and exceed daily and weekly sales goals., • Represent NY Iconic Tours with professionalism and enthusiasm. Qualifications • Sales experience preferred (ticket sales, canvassing, retail, hospitality, promotions, fundraising, telecommunications, or direct sales)., • Strong communication and customer service skills., • Positive attitude and confidence approaching new people., • Ability to work outdoors for extended periods., • Self-motivated, dependable, and goal-oriented., • Comfortable working in a fast-paced environment., • Must be legally authorized to work in the United States., • Bilingual candidates are a plus. Compensation • Competitive hourly pay plus uncapped commissions., • Daily incentives and weekly performance bonuses., • Top performers earn $200–$1,000+ per day., • Unlimited earning potential based on performance., • Opportunities for rapid promotion into Team Lead, Supervisor, and Management positions. Why Join NY Iconic Tours? • Work in the heart of Times Square with thousands of potential customers every day., • Receive ongoing sales coaching and professional development., • Build a rewarding career with a growing tourism company., • Be recognized and rewarded for outstanding performance., • Join a supportive, energetic, and results-driven team. Schedule • Full-time and part-time opportunities available., • Flexible shifts., • Weekend and holiday availability preferred. Apply Today Walk in for an interview Monday through Sunday, 12:00 PM–4:00 PM. NY Iconic Tours 723 7th Avenue, 4th Floor New York, NY 10019 If you know how to sell, we want to meet you. Join NY Iconic Tours, earn uncapped commissions, and build a career where your success determines your income. Apply today and start earning immediately!

    No experience
    Easy apply
  • Housekeeper/Laundry Worker
    Housekeeper/Laundry Worker
    19 days ago
    $17 hourly
    Part-time
    Manhattan, New York

    We are seeking a motivated and detail-oriented Housekeeper/Laundry Worker to join our dynamic hospitality team. In this vital role, you will be responsible for maintaining the cleanliness, sanitation, and overall appearance of guest rooms, public areas, and laundry facilities. Your dedication to high standards of hygiene and customer service will ensure our guests enjoy a comfortable and welcoming environment. This position offers an exciting opportunity to contribute to a positive guest experience while working in a fast-paced, team-oriented setting. Duties Perform thorough cleaning of guest rooms, including dusting, vacuuming, bed making, and bathroom sanitation using appropriate cleaning equipment and chemical agents. Handle laundry operations efficiently, including sorting, washing, drying, folding, and distributing linens and towels in accordance with hotel standards. Maintain cleanliness of public areas such as lobbies, hallways, elevators, and restrooms by executing regular cleaning routines. Adhere to safety data sheets (SDS) guidelines for handling chemical agents safely and responsibly. Utilize janitorial equipment effectively for floor care tasks such as mopping, sweeping, buffing, and polishing surfaces to ensure pristine conditions. Follow hotel housekeeping management procedures to prioritize tasks and ensure consistent quality standards are met. Assist with heavy lifting when moving furniture or large laundry loads while practicing proper manual handling techniques to prevent injury. Skills Proven experience in hotel housekeeping or custodial roles with knowledge of sanitation practices. Strong skills in floor cleaning and floor care techniques using various cleaning equipment. Ability to handle chemical agents safely while maintaining compliance with safety data sheets (SDS). Excellent customer service skills with a friendly attitude towards guests and team members. Familiarity with hotel emergency procedures and safety protocols to ensure a secure environment. Proficiency in vacuuming, general cleaning tasks, and the use of janitorial supplies. Physical stamina for heavy lifting and manual handling tasks required during cleaning routines. Join us in creating a welcoming atmosphere where cleanliness meets excellence! Your attention to detail and commitment to hospitality will make a lasting impact on our guests’ experience. We value your skills in maintaining high standards of sanitation and safety while delivering exceptional service every day! Pay: $17.00 per hour Work Location: In person

    Easy apply
  • Night Tour Ticket Sales Agent – Earn $300+/Night
    Night Tour Ticket Sales Agent – Earn $300+/Night
    19 days ago
    Part-time
    Manhattan, New York

    Join Our Summer Rush Team! Iconic Tours is hiring motivated, energetic, and outgoing Night Tour Ticket Sales Agents to join our fast-growing team during New York City's busiest tourist season. If you enjoy meeting people from around the world, working outdoors, and getting paid based on your performance, this is a great opportunity to earn excellent income. Work Schedule Evening Shift: 5:00 PM – 2:00 AM Flexible scheduling available Immediate start What You'll Do Sell NYC Night Tour tickets to visitors. Approach and engage tourists professionally. Explain tour features and answer customer questions. Meet and exceed daily sales goals. Represent the Iconic Tours brand with enthusiasm and professionalism. Work with supervisors to maximize sales during peak hours. What We're Looking For Friendly, confident, and outgoing personality. Comfortable approaching and speaking with tourists. Strong communication and customer service skills. Self-motivated and able to work independently. Reliable and punctual. Able to stand and walk for extended periods. Comfortable working outdoors in all summer weather conditions. Sales experience is a plus, but we provide training. Compensation & Benefits Competitive hourly pay plus uncapped commissions. Top performers can earn $300+ per night. Performance bonuses and incentives. Transportation assistance for outstanding performers. Paid training. Career growth opportunities into supervisory positions. Fun, fast-paced international work environment. Why Join Iconic Tours? Every night you'll meet visitors from around the world while helping them experience New York City. If you're ambitious, competitive, and motivated by earning potential, you'll thrive on our team. Apply today and start earning immediately. Summer positions are filling quickly!

    Immediate start!
    Easy apply
  • Secretary / Office Manager for Real Estate Business
    Secretary / Office Manager for Real Estate Business
    1 month ago
    Part-time
    Manor Heights, Staten Island

    Secretary / Office Manager for Real Estate Business Position Overview We are looking for a highly organized, reliable, and proactive Secretary / Office Manager to support the day-to-day operations of a real estate business. The ideal candidate is detail-oriented, professional, trustworthy, and capable of managing administrative tasks, coordinating schedules, communicating with clients and agents, and keeping office operations organized and efficient. Key Responsibilities Administrative & Office Management • Manage daily office operations and administrative activities., • Organize and maintain physical and digital files, records, contracts, and documents., • Prepare letters, reports, presentations, forms, and other business documents., • Monitor office supplies and coordinate purchasing when needed., • Handle incoming calls, emails, inquiries, and correspondence professionally., • Maintain calendars, appointments, meetings, and reminders., • Coordinate meetings, property viewings, inspections, and other schedules. Real Estate Support • Assist with the preparation and processing of real estate documents, contracts, listings, and transaction files., • Maintain accurate records of properties, clients, buyers, sellers, tenants, and transactions., • Coordinate with brokers, agents, clients, property owners, contractors, and other service providers., • Follow up on documents, signatures, payments, appointments, and transaction requirements., • Assist in preparing property listings and marketing materials., • Update property information, availability, pricing, and client records as needed., • Help monitor deadlines and ensure transactions and administrative requirements are completed on time. Client & Communication Support • Respond to client inquiries promptly and professionally., • Welcome and assist clients and visitors., • Coordinate communication between management, agents, clients, and external parties., • Make follow-up calls and send emails or messages as required., • Maintain a professional and customer-focused image for the company. Finance & Records Support • Assist with basic bookkeeping and expense tracking., • Prepare and organize invoices, receipts, payment records, and supporting documents., • Monitor collections, deposits, and outstanding payments when assigned., • Coordinate with the accountant or finance team regarding financial documentation. Qualifications • Bachelor's degree in Business Administration, Real Estate, Office Administration, or a related field is preferred., • 2–5 years of experience in office administration, executive/administrative assistance, property management, real estate, or a similar role., • Previous experience in a real estate environment is an advantage., • Strong organizational and time-management skills., • Excellent written and verbal communication skills., • Proficient in Microsoft Office/Google Workspace, including Word/Docs, Excel/Sheets, and email., • Comfortable learning and using real estate, CRM, accounting, or document-management systems., • Strong attention to detail and accuracy., • Ability to handle confidential information with discretion., • Professional, dependable, proactive, and able to work independently., • Good follow-up skills and ability to manage multiple priorities. Preferred Skills • Knowledge of real estate transactions, property management, or leasing processes., • Familiarity with property listing platforms and CRM systems., • Basic knowledge of accounting, invoicing, and financial record-keeping., • Strong customer service and relationship-management skills., • Ability to coordinate with multiple people and meet deadlines., • Problem-solving and decision-making skills. Work Schedule Employment Type: Full-time Work Location: [Office Location] Schedule: [Monday–Friday / Specific Schedule] Reports To: [Owner / Managing Director / Broker / General Manager] Key Performance Indicators Success in this role will be measured by: • Accuracy and organization of office records and documents., • Timely completion and follow-up of administrative and real estate tasks., • Responsiveness to clients, agents, and business partners., • Effective calendar, appointment, and transaction coordination., • Efficient management of daily office operations., • Professionalism, reliability, and confidentiality., • Ability to anticipate administrative needs and proactively resolve issues. Ideal Candidate The ideal candidate is someone who takes ownership, follows through, stays organized, and can be trusted to keep the business running smoothly behind the scenes. Experience in real estate is highly desirable, but strong administrative and office-management experience with excellent organizational skills will also be considered.

    Easy apply
  • Secretary / Office Manager for Real Estate Business
    Secretary / Office Manager for Real Estate Business
    1 month ago
    Full-time
    Manor Heights, Staten Island

    Secretary / Office Manager for Real Estate Business Position Overview We are looking for a highly organized, reliable, and proactive Secretary / Office Manager to support the day-to-day operations of a real estate business. The ideal candidate is detail-oriented, professional, trustworthy, and capable of managing administrative tasks, coordinating schedules, communicating with clients and agents, and keeping office operations organized and efficient. Key Responsibilities Administrative & Office Management • Manage daily office operations and administrative activities., • Organize and maintain physical and digital files, records, contracts, and documents., • Prepare letters, reports, presentations, forms, and other business documents., • Monitor office supplies and coordinate purchasing when needed., • Handle incoming calls, emails, inquiries, and correspondence professionally., • Maintain calendars, appointments, meetings, and reminders., • Coordinate meetings, property viewings, inspections, and other schedules. Real Estate Support • Assist with the preparation and processing of real estate documents, contracts, listings, and transaction files., • Maintain accurate records of properties, clients, buyers, sellers, tenants, and transactions., • Coordinate with brokers, agents, clients, property owners, contractors, and other service providers., • Follow up on documents, signatures, payments, appointments, and transaction requirements., • Assist in preparing property listings and marketing materials., • Update property information, availability, pricing, and client records as needed., • Help monitor deadlines and ensure transactions and administrative requirements are completed on time. Client & Communication Support • Respond to client inquiries promptly and professionally., • Welcome and assist clients and visitors., • Coordinate communication between management, agents, clients, and external parties., • Make follow-up calls and send emails or messages as required., • Maintain a professional and customer-focused image for the company. Finance & Records Support • Assist with basic bookkeeping and expense tracking., • Prepare and organize invoices, receipts, payment records, and supporting documents., • Monitor collections, deposits, and outstanding payments when assigned., • Coordinate with the accountant or finance team regarding financial documentation. Qualifications • Bachelor's degree in Business Administration, Real Estate, Office Administration, or a related field is preferred., • 2–5 years of experience in office administration, executive/administrative assistance, property management, real estate, or a similar role., • Previous experience in a real estate environment is an advantage., • Strong organizational and time-management skills., • Excellent written and verbal communication skills., • Proficient in Microsoft Office/Google Workspace, including Word/Docs, Excel/Sheets, and email., • Comfortable learning and using real estate, CRM, accounting, or document-management systems., • Strong attention to detail and accuracy., • Ability to handle confidential information with discretion., • Professional, dependable, proactive, and able to work independently., • Good follow-up skills and ability to manage multiple priorities. Preferred Skills • Knowledge of real estate transactions, property management, or leasing processes., • Familiarity with property listing platforms and CRM systems., • Basic knowledge of accounting, invoicing, and financial record-keeping., • Strong customer service and relationship-management skills., • Ability to coordinate with multiple people and meet deadlines., • Problem-solving and decision-making skills. Work Schedule Employment Type: Full-time Work Location: [Office Location] Schedule: [Monday–Friday / Specific Schedule] Reports To: [Owner / Managing Director / Broker / General Manager] Key Performance Indicators Success in this role will be measured by: • Accuracy and organization of office records and documents., • Timely completion and follow-up of administrative and real estate tasks., • Responsiveness to clients, agents, and business partners., • Effective calendar, appointment, and transaction coordination., • Efficient management of daily office operations., • Professionalism, reliability, and confidentiality., • Ability to anticipate administrative needs and proactively resolve issues. Ideal Candidate The ideal candidate is someone who takes ownership, follows through, stays organized, and can be trusted to keep the business running smoothly behind the scenes. Experience in real estate is highly desirable, but strong administrative and office-management experience with excellent organizational skills will also be considered.

    Easy apply
  • Customer Assistant
    Customer Assistant
    1 month ago
    $17 hourly
    Full-time
    Manhattan, New York

    Job Title: Bus Customer Service & Boarding Agent We are seeking an energetic, reliable, and customer-focused Bus Agent to assist customers traveling to and from our sightseeing boat. The ideal candidate must be confident speaking loudly and clearly to groups, comfortable working in a fast-paced outdoor environment, and skilled in customer service, sales, and conflict de-escalation. Responsibilities: • Welcome customers and provide excellent customer service., • Check tickets and explain the bus and boat route., • Organize customers and board them onto the correct bus., • Accurately count and record all passengers boarding the bus., • Clearly communicate instructions so large groups can hear and understand., • Answer customer questions professionally and confidently., • Help promote and sell tour tickets when needed., • Calm frustrated customers and resolve conflicts respectfully., • Coordinate with bus drivers, ticket agents, and other team members., • Keep the boarding area organized and ensure buses depart efficiently. Qualifications: • Strong customer service and communication skills., • Energetic, outgoing, confident, and approachable., • Comfortable speaking loudly and directing large groups., • Sales experience or a natural ability to engage customers., • Strong conflict-resolution and de-escalation skills., • Able to remain calm and professional under pressure., • Reliable, punctual, attentive, and good with numbers., • Able to stand and work outdoors for extended periods., • Must be a team player with a positive attitude., • Previous tourism, transportation, hospitality, sales, or customer service experience is preferred. Schedule and Pay: • Up to 40 hours per week, • Flexible availability required, including weekends and holidays, • Pay: $17, • Approximately $700 per week when working 40 hours, • Overtime will be paid in accordance with applicable law We are looking for someone who can confidently take charge of the boarding process while making every customer feel welcomed, informed, and respected.

    Immediate start!
    No experience
    Easy apply
  • Title Escrow Officer
    Title Escrow Officer
    2 months ago
    $75000–$90000 yearly
    Full-time
    Rochelle Park

    Job Summary We are seeking a detail-oriented and knowledgeable Escrow Officer/Paralegal to join our team. The ideal candidate will be responsible for managing the escrow process for real estate transactions (commercial and residential), ensuring compliance with all applicable regulations, and facilitating smooth transactions between buyers, sellers, and lenders. This role requires a strong understanding of loan processing, contracts, and regulatory requirements. Duties • Oversee the entire escrow process from initiation to closing, ensuring all documents are accurate and complete., • Review and prepare closing documents, including settlement statements and title policies., • Coordinate with lenders, real estate agents, and clients to gather necessary information for transactions., • Ensure compliance with Fair Housing regulations and TILA requirements throughout the escrow process., • Conduct thorough reviews of loan files to verify accuracy in loan processing and underwriting., • Maintain organized records of all transactions and communications related to escrow accounts., • Provide exceptional customer service by addressing inquiries and resolving issues promptly., • Utilize 10 key typing skills for data entry tasks related to escrow documentation. Skills • Proficient in loan processing, with a solid understanding of FNMA guidelines., • Strong mathematical skills for accurate calculations related to escrow transactions., • Knowledge of underwriting processes and requirements in the real estate industry., • Familiarity with escrow procedures and contract management is essential., • Excellent organizational skills with attention to detail to manage multiple transactions simultaneously., • Strong communication skills for effective interaction with clients and team members., • Ability to work independently as well as collaboratively within a team environment. If you are passionate about facilitating real estate transactions and possess the required skills, we invite you to apply for this rewarding opportunity as an Escrow Officer. Job Type: Full-time Benefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

    No experience
    Easy apply
1