Customer Service / Order Desk / Purchasing Coordinator
3 days ago
Ontario
Job Description Impact USA | Distribution & Digital Printing Equipment www.impact-usa.com About Impact USA Impact USA is a distributor of professional digital printing equipment, parts, and consumables. We specialize in DTF, UV, sublimation, and wide-format printing solutions, providing businesses nationwide with quality products, technical expertise, and dependable service. About the Role Impact USA is seeking a dependable, organized, and motivated Order Processing & Warehouse Operations Specialist to support our daily distribution operations. This is a hybrid office and warehouse position combining order entry, customer service, shipping and fulfillment, and inventory management. The ideal candidate is comfortable working at a computer processing orders and assisting customers, then stepping into the warehouse to pack shipments, receive products, or count inventory as needed. We need someone who works efficiently, pays close attention to detail, and takes ownership of their responsibilities without constant supervision. This is not strictly a desk job or a warehouse job. Flexibility and teamwork are essential. Key Responsibilities Order Processing & Customer Service • Enter and process customer orders accurately using Shopify and internal business systems., • Process all orders received before 3:00 PM the same business day., • Verify product pricing, availability, shipping details, and order accuracy., • Respond promptly and professionally to customer emails and phone calls., • Ensure customer inquiries receive a response or acknowledgment within the same business day., • Provide order status, tracking information, and shipping updates., • Follow up on customer requests and resolve order-related issues. Warehouse & Shipping Operations • Pick, pack, and prepare customer orders for shipment., • Assist with daily order fulfillment to ensure shipments leave on time., • Generate shipping labels and verify shipping information., • Coordinate shipments using UPS, FedEx, USPS, DHL, and freight carriers., • Assist with receiving incoming shipments and verifying product quantities., • Inspect products for damage or discrepancies., • Maintain a clean, safe, and organized warehouse. Inventory Management • Perform regular inventory counts and cycle counts., • Help ensure physical inventory matches inventory records., • Assist with receiving products and updating inventory quantities., • Identify inventory discrepancies and report them promptly., • Monitor low-stock and out-of-stock products., • Organize inventory locations and maintain accurate product labeling., • Assist with inventory replenishment and purchasing coordination. Purchasing & Logistics Support • Assist with preparing purchase orders and coordinating vendor shipments., • Follow up on incoming shipments and estimated delivery dates., • Monitor freight charges and identify pricing discrepancies., • Help resolve shipping delays, missing packages, and freight damage claims., • Communicate inventory and shipping updates to internal teams. General Operations Support • Move between office and warehouse responsibilities based on daily priorities., • Assist other departments during busy periods., • Maintain accurate order and inventory records., • Identify opportunities to improve efficiency and reduce errors., • Complete assigned tasks promptly and follow through until resolved. Qualifications • Minimum 2 years of experience in order processing, customer service, warehouse operations, distribution, or a related position., • Strong computer skills, including Microsoft Excel and email., • Experience with Shopify and QuickBooks preferred., • Excellent organizational skills and attention to detail., • Strong written and verbal communication skills., • Experience with shipping carriers and order fulfillment preferred., • Ability to manage multiple responsibilities in a fast-paced environment., • Comfortable performing both administrative and physical warehouse work., • Ability to stand, walk, bend, and lift packages throughout the workday., • Dependable, punctual, and able to work independently. What We're Looking For • Versatility: Comfortable switching between computer-based work and warehouse activities., • Speed & Accuracy: Processes orders quickly while minimizing mistakes., • Ownership: Takes responsibility for completing tasks without constant reminders., • Organization: Keeps orders, inventory, and work areas organized., • Communication: Responds promptly and keeps customers and coworkers informed., • Teamwork: Willing to help wherever needed to keep operations running smoothly. Why Join Impact USA? This position plays an important role in our daily operations, helping ensure customer orders are processed accurately, inventory is maintained, and shipments leave on time. We are looking for a reliable, hardworking individual who enjoys variety in their work and wants to grow with our company. Website: www.impact-usa.com \nCompany Description Impact USA is a leading provider of professional digital printing equipment, supplies, and technical solutions. We specialize in DTF, UV, sublimation, and wide-format printing technologies, helping print businesses improve production, quality, and efficiency. From equipment sales and installation to training, technical support, inks, media, and consumables, Impact USA provides customers with the products and expertise they need to grow their businesses. Impact USA is a leading provider of professional digital printing equipment, supplies, and technical solutions. We specialize in DTF, UV, sublimation, and wide-format printing technologies, helping print businesses improve production, quality, and efficiency. From equipment sales and installation to training, technical support, inks, media, and consumables, Impact USA provides customers with the products and expertise they need to grow their businesses.