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Job Description About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & buffet operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team. Your Day-to-Day: • Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences., • Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or buffet, as well as ticketing., • Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner., • Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop., • Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service., • Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience., • Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests., • Perform Other Duties: Take on additional tasks as assigned by your manager. Special Ingredients for Success In this role, you bring the magic to life and make every guest feel like the show was made just for them. These are the special ingredients for what great looks like as a Show Ambassador. • Brings the Energy You show up ready and your enthusiasm is contagious. Guests and teammates feel it the moment you walk in., • Connects with Anyone You make people feel comfortable and welcome. You listen, read the room, and make every interaction feel natural., • Makes Moments Memorable You look for small ways to surprise and delight. The little things you do are what guests remember most., • Jumps In Where Needed You move between performances, retail, events, and operations without skipping a beat. You do what the team needs, no questions asked., • Always Getting Better You are coachable, curious, and excited to grow. Every shift is a chance to learn something new., • Cares About the Big Picture You know that every interaction matters. You take pride in the role you play in creating something guests won't forget. Pay: $18.00 per hour Requirements Must Haves • 18 years or older, • Open availability, including weekends, • English proficiency is required for effective communication in the role, • Standing and walking on your feet for long periods of time, up to 8 hours, • Team work and ability to effectively function in a high energy environment, • Bend/lift heavy objects of up to 40 pounds . Nice to Haves • Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment., • Entry level sales, inventory or retail experience, • Entry level F&B (Food and Beverage) experience Benefits The Good Stuff • Competitive pay and performance bonus, • Employee Assistance Program (EAP), • 401(1k), • Employee of the month program, • Ability to grow within the company, • Break room snacks and unlimited ice cream, • Team outings, • Annual performance review and bonus opportunity, • Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!), • Free entry for self at any MOIC location, • 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets, • 50% off retail products, • Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Job Description Position Title: LOBBY GUEST SERVICE AGENT - Goldman Sachs - NYC Pay 5 Salary: $24 - $25 / hour Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. Essential Duties and Responsibilities: • Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible., • Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names., • Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc., • Managing closely all activity in the internal visitor processing system., • Register all guest activity and liaise with other centers on visitor processing., • Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. Qualifications: • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job., • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment., • Excellent listening and oral communication skills., • Basic computer skills and knowledge of office technology / equipment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1545800 Rapport a specialized division of FLIK Hospitality Group

Reservations Agent The Fifth Avenue Hotel – New York, NY The Fifth Avenue Hotel, an _ luxury destination, is seeking a Reservations Agent to join the opening team for our 149-room hotel. Carved out as an oasis of comfort and calm in the middle of bustling Manhattan, our hotel mindfully blends personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural experiences to create something truly exceptional. At The Fifth, every detail is tailored to delight, engage, and foster curiosity. We invite our guests and our talent to experience the hotel as a flâneur—where every detail is curated, stories unfold, and no two days are ever the same. Position Overview As an evening Reservations Agent, your primary responsibility is to assist guests in making reservations at our highly luxurious hotel while delivering exceptional, personalized customer service. Handling all guest inquiries professionally and efficiently, you will work closely with the hotel's sales, guest services, butler, concierge, and operational teams to ensure a seamless reservation process and a memorable guest experience. This role requires a detail-oriented professional with a strong passion for luxury hospitality, capable of thriving in a fast-paced environment while curating bespoke stays. Key Responsibilities Reservations & Guest Experience • Receive and manage incoming reservation and hotel information requests via telephone, email, or online booking systems during the evening hours., • Assist guests in selecting suitable accommodations based on their preferences, travel profiles, and availability., • Provide personalized and attentive customer service, ensuring a Forbes five-star (and beyond) level of luxury hospitality., • Address guest questions, concerns, or special requests promptly and professionally, liaising with other departments, or connecting the guests with other departments as needed. The Flâneur Experience & Product Knowledge • Create an environment where guests experience The Fifth Avenue Hotel in the way of a flâneur, where every detail tells a story and leaves a lasting impression., • Develop a comprehensive understanding of the hotel's offerings, including room types, programming, amenities, facilities, area attractions, and promotional packages., • Stay updated on any changes in rates, policies, or services to consistently provide accurate information to guests. Reservation Management & Operational Support • Enter and update guest information accurately within the hotel's reservation system. Complete, substitute, or merge profiles when appropriate to ensure stay tracking and guest preferences are carried through., • Under direction, ensure room category availability is correctly reflected and assist the department in managing availability., • Identify upselling opportunities for hotel services, amenities, and upgrades to enhance the guest experience and maximize revenue., • Support the Director of Reservations with data-gathering and reporting tasks, including room production, revenue tracking, and department performance metrics., • Participate in the pre-arrival emails and calls to ensure all details of the reservations are correct, and all guests’ needs are being addressed. Service Collaboration & Problem Resolution • Liaise with butler, housekeeping, guest services, food and beverage, and engineering teams to coordinate guest preferences, special occasions, and transportation., • Communicate guest requirements and preferences to relevant departments for seamless service execution., • Handle guest complaints and concerns effectively, taking ownership of resolutions, collaborating across departments, and ensuring tracking standards are met. Qualifications • High school diploma or equivalent is preferred., • Previous experience in a luxury hotel reservations (or front office position)., • Experience with InFor HMS (PMS) is preferred., • Exceptional customer service and communication skills in both written and spoken English., • Strong attention to detail and organizational abilities., • Proven ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize workload effectively. Work Environment • Flexibility to work various shifts, including weekends and holidays., • Physical demands for this role include sitting for long periods of time. Why Join Us? The Fifth Avenue Hotel is more than a workplace—it’s a destination where creativity, culture, and hospitality meet. As part of our team, you will play a vital role in shaping the canvas of unforgettable guest journeys and supporting operational excellence in one of New York City’s most distinctive luxury hotels.

POSITION PURPOSE: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. KNOWLEDGE, EXPERIENCE AND SKILLS: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to stand for extended periods and work in a fast-paced environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 50 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks., • Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

POSITION PURPOSE: Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL FUNCTIONS AND DUTIES: • Greet and welcome guests in a friendly and professional manner upon arrival., • Check guests in and out efficiently, ensuring all information is accurately entered into the system., • Provide guests with information about hotel amenities, services, and local attractions., • Answer phone calls and respond to inquiries in a courteous and timely manner., • Handle reservations, changes, and cancellations, ensuring accuracy and availability., • Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction., • Assist with luggage handling and special requests, ensuring a high level of guest comfort., • Maintain a clean and organized front desk area, ensuring it is presentable at all times., • Process payments, handle cash, and prepare billing for guests at check-out., • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience., • Monitor and update the room availability and reservation system to reflect real-time status., • Ensure all guest information is kept confidential and follows hotel policies and procedures., • Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest. KNOWLEDGE, EXPERIENCE AND SKILLS • High school diploma or equivalent required., • Previous hotel front desk or customer service experience preferred., • Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus)., • Strong communication skills, both verbal and written., • Exceptional attention to detail and ability to multi-task., • Ability to remain calm and efficient under pressure., • Friendly, approachable, and customer-focused demeanor., • Ability to work flexible hours, including evenings, weekends, and holidays., • Fluency in multiple languages is a plus. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to sit or stand for extended periods., • Occasional lifting of up to 25 pounds., • Must be able to work in a fast-paced, high-pressure environment. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

POSITION PURPOSE: Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES: • Organize and maintain comprehensive guest itineraries using Alliants CRM system., • Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals., • Reconfirm all next-day activities with vendors to guarantee guest services are secured., • Coordinate house car usage, external transportation, and monitor daily usage logs., • Track and report on house car usage daily, with monthly recap reporting., • Manage daily posting of guest-related charges in Opera PMS., • Verify and reconcile weekly invoices from vendors and service partners., • Maintain timely communication and follow-up on guest emails and concierge requests., • Source, vet, and coordinate with vendors for personalized guest services and experiences., • Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination., • Ensure all Alliants guest tracking data is updated, accurate, and current., • Add and review all Opera notes to reflect guest preferences and important details., • Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists., • Deliver personalized experiences through guest profile management and preference tracking., • Ensure guest profiles are complete and updated for future visits, including individual profile data., • Organize daily preparation lists for next-day arrivals and any special requests., • Handle and manage riders, including VIP requests and entertainment setups., • Maintain high attention to personalized recognition of repeat and high-value guests., • Collaborate across departments to ensure consistent, elevated guest experiences., • Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS: • Bachelor’s degree in Hospitality or related field preferred., • Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services., • Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite., • Excellent verbal and written communication skills, with a guest-first mindset., • Strong organizational skills and attention to detail; ability to multitask and prioritize effectively., • Confidence in handling confidential guest information with discretion and professionalism., • A proactive, solutions-driven approach with the ability to work both independently and as part of a team., • Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to remain in a stationary position for extended periods., • Capable of walking, standing, and navigating the property throughout the shift., • Lift, carry, and transport items weighing up to 30 pounds as needed., • Perform repetitive motions and handle physical activity associated with guest service roles., • Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Job Description About Us At Timebox Pro, we’re redefining guest support with innovative cloud-first contact center solutions. As a leader in the travel and hospitality industry, we are committed to delivering exceptional customer experiences at every interaction. We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging Amazon Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations. Key Responsibilities • Design, implement, and optimize cloud-based contact center solutions using Amazon Connect, • Develop voice and chatbots using Amazon Lex, Lambda, and other AWS services, • Integrate Amazon Polly for text-to-speech and Amazon Comprehend for sentiment analysis, • Leverage APIs for CRM, ticketing, and internal system integrations, • Collaborate with cross-functional teams to enhance automation, routing logic, and personalization, • Implement analytics and monitoring solutions for call flows and agent performance, • Ensure reliability, scalability, and security of the contact center infrastructure Required Qualifications • 4–6 years of experience in building and supporting contact center applications, • Strong hands-on expertise with Amazon Connect, Lex, Lambda, and AWS core services, • Experience with Amazon Polly (TTS) and Amazon Comprehend (NLP/Sentiment analysis), • Proficiency in REST APIs and integration with third-party systems, • Understanding of contact flow design, IVR logic, and call analytics, • Experience working in agile and cross-functional team environments Preferred Skills • Exposure to Amazon Bedrock and Large Language Models (LLMs) for conversational AI, • Knowledge of AI/ML-driven automation in customer support systems, • Familiarity with Conversational AI architecture and frameworks, • AWS Certifications (e.g., AWS Certified Solutions Architect, Machine Learning Specialty), • Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence), • Experience with skill-based routing strategies in Amazon Connect, • Ability to configure contact attributes and design intelligent routing logic for personalized experiences, • Understanding of how to optimize agent utilization and service levels using WFM analytics, • Experience with reporting and business intelligence tools, especially Amazon QuickSight Why Work with Us? • Drive innovation in guest support through cutting-edge cloud technologies, • Be part of a digitally forward team in a global travel brand, • Opportunity to work with AI and automation for meaningful impact, • Collaborative, supportive, and mission-driven work culture Apply Now!!

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Wheelchair Agent - EWR Newark Liberty Airport - Part Time $19.50 - $20.50 / hour In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance. Ideal candidate will be able to work a flexible schedule Multiple positions available! Shift times will vary, average hours to be 15 - 30 per week Evenings, weekends, and holidays as needed. BENEFITS for Part-Time Hires Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime. COMPANY BACKGROUND Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION Ensure the safe transporting of passengers with mobility issues using a wheelchair. Wheelchair Agents are required to be attentive to passenger needs and possess the ability to communicate clearly and concisely. KEY RESPONSIBILITIES • Responsible for transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport., • Assist passengers with transport of luggage., • Conduct daily inspections of wheelchairs for necessary repairs and maintenance., • Ensure completion of required wheelchair or incident reports., • Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair., • Provide exceptional customer service and greet passengers in a welcoming and friendly manner., • Follow airport security regulations; display required security badge., • Assist with luggage carts as needed., • Additional duties as assigned by management SKILLS, • Friendly, compassionate, and attentive to the needs of passengers., • Ability to communicate clearly, respectfully and professionally with passengers and other staff members., • Strong teamwork and coordination abilities., • Maintain a positive attitude and professionalism in high pressure situations., • Able to assess and monitor passengers' comfort and safety during transport., • Capable of identifying any potential safety issues with the wheelchair., • Ability to handle difficult or emergency situations with calm and professionalism., • Managing one's own time., • Technologically adept and receptive to learn computer-based reporting tools., • Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity., • Capable of focusing on the "Big Picture" rather than immediate short-term effects., • Ability to apply the appropriate level of workplace flexibility., • High degree of integrity and self-discipline. QUALIFICATIONS, • Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs., • Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces., • Ability to transfer wheelchair passengers to and from airplane seat., • Computer and Smart Phone proficient., • Capable of standing for extended periods., • Must be at least 18 years of age., • Excellent customer service and verbal communication skills., • Ability to complete all required training including airport compliance. CERTIFICATIONS/LICENSES, • Ability to get an airport badge required PHYSICAL REQUIREMENTS, • Lift and carry 75 lbs, • Push/Pull 75 - 300 pounds, • Walk and stand for duration of shift, • Work in seasonal weather conditions out of doors Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Guest Service Agent Opportunity. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager.Perform bookkeeping activities, such as balancing

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and fina

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.The Guest Service Agent is responsible for providing attent

Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission. Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic l

Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!. Issue room key and escort instructions to Guest Service Agent or directly to guest.

Location: City House or Traver's Island City House.

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Previous night audit/accounting experience

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Register and assign guests to hotel rooms. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

La Quinta NYC Central Park - New York, NY 10023.Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night.Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying wit

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services.This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure

The Guest Services Agent acts as a liaison between the clients and guests, and, the sales and banquet departments. The Guest Services Agent provides the first impression of service to the Piers and must wow in service and behavior. Work closely with Chelsea Piers Guest Services Staff with regards to

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. Blue Sky Hospitality Solutions is an equal opportunity employer.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Position Title: Lobby Guest Service Agent Goldman NYC Pay 5 Salary: $23-$25/hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. Essential Duties and Responsibilities: • Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible., • Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names., • Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc., • Managing closely all activity in the internal visitor processing system., • Register all guest activity and liaise with other centers on visitor processing., • Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1564131 Rapport a specialized division of FLIK Hospitality Group

Safely transport guests between the hotel and various locations, providing courteous and timely service.Maintain the cleanliness and proper functioning of the vehicle while ensuring a positive and comfortable experience for guests.Bell Person/Door Person/Guest Service Agent Guest Service Supervisor

Job Description Position: Guest Service AgentEssential Duties and ResponsibilitiesAs a Guest Service Agent, you will provide exceptional service to guests throughout their stay. You will be responsible for assisting guests with check-in, check-out, and addressing their needs to ensure a positive and memorable experience. As one of the first points of contact for our guests, you play a key role in creating a welcoming atmosphere and delivering outstanding hospitality. Guest Service Agents are expected to perform the following responsibilities with professionalism, accuracy, and the highest standards of customer service:Act in accordance with all security and emergency procedures and manage the instigation of these, as requiredEnsure that all Guest complaints managed, recorded, and resolved promptlySupport the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as requiredInform Departments of special requests, early/late departures, room changes and other Guest requestsMaintain good communication and work relationships in all hotel areasAct in accordance with fire, health and safety regulations and follow the correct procedures when required Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPsManage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalismServe your role and Team in an environmentally-conscience manner.Required Skills and RequisitesJob RequirementsGuest Service Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceFlexibility to respond to a range of different work situationsFlexible work schedule Day Shift, Night Shift, Weekends, and HolidaysIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:2yrs Front Desk experienceKnowledge of the hospitality industryHigh level of IT ProficiencyPalette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Job Title: Guest Services Agent Location: Delta Hotels Woodbridge Iselin, NJ Reports To: Manager, Front Office FLSA Status: Non-Exempt Work Type: On-Site, In-Person Position Employment Type: Full-Time; Union Position Company: Rebel Hotel Company Position Summary: The Guest Services Agent provides friendly, efficient service throughout the Guest stay, including check-in, check-out, guest requests, billing, and other Front Office functions. The Agent works closely with hotel departments to ensure a seamless Guest experience while maintaining hotel, brand, company, and union standards. This is a union position. Key Responsibilities: • Greet Guests and provide professional, friendly service throughout their stay., • Perform check-in and check-out procedures accurately and efficiently., • Respond to Guest questions, requests, and concerns promptly and professionally., • Process payments, room charges, and Guest accounts in accordance with hotel procedures., • Maintain accurate Guest information and Front Office records., • Communicate Guest needs and requests to the appropriate hotel departments., • Maintain knowledge of hotel services, amenities, dining, and local attractions., • Maintain a clean, organized, and professional Front Desk and lobby area., • Follow all hotel, brand, company, safety, security, and applicable union procedures., • Maintain confidentiality of Guest information and hotel records. Required Skills, Experience and Knowledge: • High School Diploma or GED., • Previous hotel or Guest Services experience preferred., • Strong communication and customer service skills., • Ability to multitask in a fast-paced environment., • Basic computer and cash-handling skills., • Ability to work flexible schedules, including weekends and holidays. What We Offer: • Union wages and benefits in accordance with the applicable collective bargaining agreement, • Medical, dental, and vision insurance, as applicable, • 401(k) and/or retirement benefits, as applicable, • Paid time off and holidays, as applicable, • Career advancement opportunities within a rapidly growing company, • Employee hotel discounts and travel benefits, where applicable Salary Range: $20.25 per hour At Rebel Hotel Company, we don’t manage hotels the old way—we challenge the status quo. If you’re ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.

Job Description AKA Times Square is looking for a Guest Services Agent to serve as our guests and residents first point of contact and manage all aspects of their accommodation. The Guest Services Agent responsibilities include registering residents, managing reservations and providing information about suites, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our residents. Team Member Requirements: • Function as a representative of the Korman culture and standards to all Team Members and our residents., • Maintains regular attendance in compliance with the AKA standards., • Approach all encounters with residents and Team Members in a friendly, service-oriented manner., • Promotes a safe, secure and healthy work environment., • Maintains Resident/guest privacy and confidentiality by protecting all personal information., • Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc., • Familiar with emergency and safety procedures for your position. Responsibilities: • Responsible for completing daily shift reports., • Coordinating resident move-in and move-out materials, • Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite., • Answering outside phone calls and directing to the appropriate department., • Call, confirm and customize all resident reservation requests to exceed residents' expectations during their stay, • Maintains resident confidence by maintaining service levels; garnering “repeat” visits, • Other duties as assigned. Desired Skills: • Minimum of one to two years of Guest Service experience preferred., • Demonstrated strong guest service skills., • Demonstrated problem solving and decision-making skills., • Demonstrated energetic, self-motivating and a “can do” positive attitude., • Proficiency in English (written and oral)., • Proven strong background in Room Operations Required Qualifications: • High school degree or equivalent., • Ability to be flexible with work schedule including nights, weekends and holidays., • Meticulous attention to detail, • Skills Needed: Motivational, verbal communication, written communication and manageability. Physical Requirements: • Must be able to lift up to 30 lbs., • Sits, stands, bends, stretches, lifts items and moves intermittently during working hours. ABOUT AKA TIMES SQUARE AKA Times Square provides an elevated home away from home in the heart of Manhattan. The property’s beautiful studios, one and two-bedroom suites, and premium penthouses provide an elegant alternative to weekly and month-to-month apartment rentals. Whatever brings you to New York City, you’ll enjoy personalized service, thoughtful amenities, and sophisticated touches that will enhance your stay. Our luxury serviced residences are ideal for modern nomads, those relocating to the city, or anyone seeking a comfortable base during renovations or transitional periods. The ideal location is perfect for both work and leisure, just steps from Times Square, Broadway theaters, luxury Fifth Avenue shopping, and the corporate and commercial hub of Midtown Manhattan. Enjoy a stroll in nearby Bryant Park, browse the renowned museums of the Upper East Side, visit the restaurants and shops of Hudson Yards or simply unwind in your suite — however you spend your stay at AKA, it’s sure to be inspired.

Job Description Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Keep records of room availability and guests' accounts, manually or using computers., • Prepare and distribute daily reports., • Audit and reconcile cashiers., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Input and update financial information into the BRAINS network., • Check guests in/out and perform Guest Service Agents tasks., • Respond to guest inquiries and resolve complaints., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous night audit/accounting experience or equivalent training required., • Computer knowledge/Excel and arithmetic skills required., • FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description AKA Sutton Place is hiring for a Full-Time Overnight Guest Services Agent! AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC. The Overnight Guest Services Agent is our guests' and residents' first point of contact and manage all aspects of their stay in a friendly, service-oriented manner while maintaining privacy and confidentiality. Applicants with hotel experience and previous customer service experience are encouraged to apply. Team Member Responsibilities: • Engage all residents with an upbeat can-do attitude., • Responsible for completing daily shift reports, and for accurate and timely information passed on to the next shift., • Coordinating resident/guest move-in and move-out materials, • Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite., • Answering outside phone calls and directing to the appropriate department., • Call, confirm and customize all resident reservation requests to exceed residents' expectations during their stay, • Maintains resident confidence by maintaining service levels; garnering “repeat” visits, • Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc., • Ability to make decision in the absence of a manager, • Other duties as assigned. Desired Skills: • Demonstrated strong guest service skills with strong verbal and written communication abilities., • Demonstrated problem solving and decision making skills., • Demonstrated energetic, self-motivating and a “can do” positive attitude., • Proficiency in English (written and oral)., • Proven strong background in Room Operations Required Qualifications: • Ability to work an overnight shift including weekends and holidays., • Minimum of one to two years of Guest Service/Customer Service experience preferred., • High school degree or equivalent., • Meticulous attention to detail Physical Requirements: • Must be able to lift up to 30 lbs., • Sits, stands, bends, stretches, lifts items and moves intermittently during working hours. Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements. AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us! AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC. The property’s beautifully designed luxury apartments are located in Manhattan’s Sutton Place, a quiet, upscale neighborhood just steps from the commercial hub of Midtown and the city’s most renowned medical centers, including Memorial Sloan Kettering, Hospital for Special Surgery, and New York-Presbyterian Hospital.

Job Description Palona’s AI agents operate continuously in production, handle real-time guest interactions, integrate with restaurant systems, and face sharp traffic peaks. Infrastructure is therefore part of the product: latency, reliability, deployment safety, observability, security, and cost directly shape the guest and operator experience. We are looking for an Infrastructure Engineer who combines cloud and reliability depth with strong software engineering judgment. You will build and operate the platform beneath Palona’s AI products, improve how engineers ship, and turn production signals into durable system improvements. This is not a ticket-driven IT or operations role. You will write production code, design systems, automate repetitive work, and own outcomes across the full service lifecycle. Our current environment includes Python services, Docker, AWS and selected Azure services, ECS and Lambda workloads, API Gateway, load balancers, relational data systems, OpenTofu/Terraform, Datadog, and CI/CD automation. We value the ability to learn and make sound tradeoffs more than exact tool-for-tool matching. What you will own: • Design, build, and evolve secure, scalable cloud infrastructure for real-time AI services and customer-facing applications., • Improve service reliability through clear SLOs, actionable observability, capacity planning, failure testing, and pragmatic incident prevention., • Build deployment and release systems that make production changes fast, repeatable, auditable, and safe., • Own infrastructure as code, environment consistency, and reusable platform patterns across development, staging, and production., • Partner with product and AI engineers on architecture, performance, data flows, and operational readiness for new capabilities., • Diagnose complex distributed-system failures across application, network, database, model-provider, and third-party integration boundaries., • Reduce infrastructure and model-serving cost without compromising customer experience or engineering velocity., • Strengthen secrets management, access controls, backup and recovery, vulnerability management, and other practical security foundations., • Build internal tooling and paved paths that let engineers ship and operate services with less manual work., • Participate in incident response and turn incidents into better systems, automation, documentation, and engineering judgment. Requirements • 3+ years industrial experience in relevant technical domain., • Strong software engineering fundamentals and experience building or operating production distributed systems., • Hands-on experience with a major cloud platform; AWS experience is especially relevant., • Experience with containers, infrastructure as code, CI/CD, monitoring, alerting, and production debugging., • Ability to write reliable automation and services in Python or another modern programming language., • Sound judgment around availability, latency, scalability, security, and cost tradeoffs., • A track record of taking ambiguous operational problems from diagnosis through durable resolution., • Clear communication during architecture reviews, launches, and incidents., • AI-native working habits and curiosity about the operational behavior of LLM- and agent-powered systems. Benefits • Competitive Salary and Stock Option Plan., • Medical, dental, vision, retirement, leave, and disability benefits as applicable., • Family Leave, • Short Term & Long Term Disability, • Paid time off and company holidays., • Learning and development support.

Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Che Office Agent, Agent, Associate, Business Services

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success. Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us. Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, • Receive, input, retrieve and relay messages to guests What is required? Experience as a Front Desk Agent in a hotel preferred Excellent customer service skills Excellent computer, communication and interpersonal skills For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states. Preferred behaviors: Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Preferred motivations: Peer Recognition: Inspired to perform well by the praise of coworkers Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Preferred education: High School or better. Some college or better. Technical/other training or better. Preferred experience: Customer service experience Previous experience as a FDA preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are seeking a dynamic and enthusiastic Temporary Front Desk Agent to join our team and help to deliver the highest quality of service to our guests. Key Responsibilities • Greet guests in a friendly and warm manner; perform guest check-in and check-out, • Review arrivals and departures for guest preferences to ensure guest satisfaction, • Provide information and act as a resource to our guests or hotel visitors, • Receives and acknowledge reservation requests, cancellations and changes, • Communicate guest requests and issues to the proper departments, • Coordinate with other departments to fulfill special guest requests, • 1-2 years prior Front Office experience, • Luxury hotel experience preferred, • Hospitality degree preferred, • Must be able to handle multiple tasks in a fast-paced environment, • Excellent computer skills, including Microsoft Office and knowledge of a property management system, • Strong attention to detail, • A positive attitude and ability to work well with a diverse staff, • Physical ability to stand for long periods of time, • Leadership and customer service skills, • Have flexibility to work a varied schedule, including overnights and weekends, • Multilingual (preferred), • Ability to thrive in a fast-paced environment, • Strong communication and organizational skills, • Looking for growth and development into a supervisory/management role Note: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Prolonged periods standing at a desk and working on a computer. Force: *Must be able to lift up to 15 pounds at times.

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: • Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs., • Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism., • Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests., • Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals., • Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries., • Veterans and military spouses encouraged to apply. What You'll Do: • Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience., • Assign rooms that meet guest preferences and special requests., • Obtain and verify credit and payment information in accordance with hotel policies., • Promote hotel services, amenities, and local attractions to enhance the guest experience., • Respond to guest inquiries and resolve issues promptly and effectively., • Maintain knowledge of upcoming events, group bookings, and banquet orders., • Perform check-out procedures and handle cash transactions accurately., • Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area., • Handle emergencies with professionalism, prioritizing guest and team member safety., • Regular attendance in conformance with standards., • May be required to work varying schedules to reflect business needs., • Required to attend all mandatory training sessions and meetings., • Perform other duties as assigned. Your Qualifications Include: • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required., • Ability to work weekends, evening, holidays as necessary/required. The wage for this position is $30.98 to $30.98.

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…... The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations. • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates, inspires and develops team members., • Create preventive maintenance programs for consistency of the product, • Ensures updated safe work environment, • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity., • You build strong partnerships with internal customers and outside vendors, • You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third-party partners operating within the hotel, • Oversee and manage regional and cross-functional brand standards of the organization., • Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards., • Acts as a primary liaison between Company and the Brand’s franchising groups; ensures that quality control is maintained as it pertains to brand standards., • Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations., • Embodies the values of Arlo and is culture driven, • Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports., • Proactive and initiates items required to remain aligned with the budget and goals., • Works directly with the Corporate Director of Operations to strategize on forecasting and budgets., • You are a proactive, self-starter who can work well both independently and as part of a team, • You are comfortable being a change agent and creating a welcoming environment, • You are confident and have the ability to think clearly on your feet and under pressure, • You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike, • Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel., • Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service., • Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff., • Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels., • In conjunction with the Asset Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs., • Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner., • Assists in leading Safety Committee initiatives and Security provisions., • Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process., • A minimum of 5 years previous General Manager experience in a hotel environment., • Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage., • Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed., • Previous experience managing third party or leased space arrangements such as food & beverage, valet or security., • Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses., • Proven ability to communicate professionally and tactfully in all interactions with guests and employees Salary Range: $205,000 per annum - $230,000 per annum

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success. Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us. Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, • Receive, input, retrieve and relay messages to guests What is required? Experience as a Front Desk Agent in a hotel preferred Excellent customer service skills Excellent computer, communication and interpersonal skills For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Weehawken, NJ $25$27/hour Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment. What You'll Do • Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure, • Serve as a visible, hands-on leader supporting, coaching, and guiding the front desk team in real time, • Resolve guest concerns with professionalism, urgency, and a service recovery mindset, • Ensure adherence to Marriott brand standards and Autograph Collection service expectations, • Support scheduling, shift coverage, and daily operational needs, • Monitor guest satisfaction metrics and drive improvements in service delivery, • Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction, • Assist with training, onboarding, and development of front office associates What We're Looking For • 13+ years of front desk or guest services experience in a hotel environment, • Prior supervisory experience preferred OR strong readiness to step into a leadership role, • Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred, • Strong communication, problem-solving, and guest service skills, • Professional presence with a passion for delivering elevated guest experiences, • Ability to work flexible schedules including nights, weekends, and holidays Why Join Envue • Opportunity to grow within a Marriott Autograph Collection property, • Exposure to a high-touch, upscale guest environment, • Career advancement within a growing hospitality portfolio

Allied Universal - JobID: 1540300 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Allied Universal - JobID: 1539305 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.Housekeeping Supervisor/Guest Service Agent Executive Housekeeper or Front Office Manager.Greet and acknowledge guests in a courteous and friendly manner.Inspect assigned areas and

Compensation: $18.00 per hour Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk Agent, you will: • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service., • Welcome and serve guests in person and over the phone everyday., • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. • Medical, • Dental, • Vision, • Life, • Long/Short Term, • 401-K, • Supplemental Insurance, • Professional Growth and Development Opportunities, • Compensation: Based on Experience, • Travel Discounts

Element by Westin Wood Ridge, NJ Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be: • Discerning & Intelligent, • Self-Assured & Refined, • Personally Engaged & Professionally Invested, • Able to view Work as a Lifestyle, • Innovative, • Harmonious, • Modern & Fun Summary of Position First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. As a Front Desk / Reception Agent, you will: • Work in fast-paced environment with lots of guest interaction, • Demonstrate a true desire to satisfy the needs of others, • Work a variety of shifts - day, night, and mid Benefits: • Advancement Opportunities - We promote from within!, • Medical (for Full Time Associates), • 401(k), • Paid Vacation Time, • Tuition Reimbursement Program, • Flexible schedules, • Teammate Assistance Fund, • Stability, • Competitive Wages, • Fun, Energetic Work Environment Keys to Success - Candidate Requirements • Customer service experience is required, preferably in a hotel or related field, • Must have schedule flexibility for both AM/PM shifts, weekends and holidays, • Must have a high school diploma or equivalent, • An Accounting background is preferred but not required, • Attention to detail and the ability to compile facts and figures, • Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds, • Ability to communicate effectively and courteously over the telephone and in person, • Requires strong command of the English language to include speaking, reading and writing, • In addition to general office equipment, you will regularly operate Briad systems and software About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center. Our mission. Create positive lifelong emotional connections with our teammates and our guests. Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates. Apply today to become a part of the Briad Hotels Family!! We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.Bring your Technology operations support expertise and join a team that manages one of the largest global remote access platforms, providing connectivity for more than 340,000 users. The role combines hands-on platform support, incident response, change delivery, automation, monitoring, and continuous improvement across Cisco-based security and remote access products.As a Technology Support Lead at JPMorganChase in the Remote Access Team, you will help ensure the stability, availability, and secure operation of the firm’s remote-access and network security environment. In this role, you will apply your technical expertise to support remote-access VPN, site-to-site VPN, perimeter firewall, network assurance, and security operations services across a large enterprise environment. Your success in this role will rely on using your hands-on experience with Cisco security platforms, disciplined incident and change management practices, and close collaboration with Network Engineering, Identity, SecOps, and Service Desk teams to keep remote connectivity fast, reliable, and secure.Job responsibilitiesProvides Level 2 and Level 3 support for remote-access VPN services, including SSL/IPsec, AnyConnect / Cisco Secure Client, site-to-site VPN, and perimeter firewall services.Triages, diagnoses, and resolves incidents across Cisco ASA, Firepower Threat Defense, Identity Services Engine, and supporting infrastructure within agreed service levels.Participates in a 24x7 on-call rotation for P1/P2 incidents affecting remote connectivity or perimeter security.Leads major incident bridges, drive root-cause analysis, and deliver post-incident reviews with concrete preventative actions.Plans, peer review, and implement standard and complex changes through Cisco Security Manager, Cisco Defense Orchestrator, FMC/FCM, and related platforms, including policy, NAT, ACL, VPN, SSL decryption, IPS tuning, and URL filtering changes.Manages ISE policy sets, authentication and authorization rules, posture, profiling, certificate services, and integrations with Active Directory, MFA, and pxGrid.Maintains Firepower software lifecycle on FCM-managed chassis, including FXOS upgrades, FTD high-availability pairs, clustering, and logical device provisioning.Operates and extend ThousandEyes coverage across Cloud, Enterprise, and Endpoint agents to monitor remote-access user experience, ISP/SaaS dependencies, and BGP/path health.Builds and tune dashboards, alerts, and synthetic tests; correlate ThousandEyes findings with firewall and VPN telemetry to shorten mean time to detect and mean time to restore.Supports audit, vulnerability management, and certificate lifecycle activities, including PKI and SAML/OIDC identity provider integrations.Reduces operational toil through scripting and API-driven automation using FMC/FTD REST API, ISE ERS/OpenAPI, CDO API, and ThousandEyes API and Infrastructure-as-Code and configuration-as-data practices where applicable, including Git, Ansible, and Python.Required qualifications, capabilities, and skills5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience operating Cisco network security platforms in a large enterprise or service-provider environment. Strong hands-on expertise with Cisco ASA, including multi-context, failover, clustering, NAT, ACL, AnyConnect/SSL VPN, IPsec, DAP, and split tunneling.Production experience with Cisco Firepower / FTD managed through FMC and/or Cisco Defense Orchestrator, including access control policy, SSL policy, IPS/Snort 3, file/malware, and identity policy.Working knowledge of Firepower Chassis Manager / FXOS, including logical device provisioning, interface mapping, and software upgrades on 41xx/93xx-class hardware.Operational experience with Cisco ISE, including RADIUS/TACACS+, 802.1X, MAB, posture, profiling, guest access, certificate-based authentication, and AD/Entra ID integration.Experience using Cisco Security Manager and Cisco Defense Orchestrator for multi-device policy management, migration, and change orchestration.Hands-on experience with ThousandEyes, including agent deployment, test design for HTTP, page-load, network, BGP, and end-user tests, alerting, and root-cause analysis.Solid networking fundamentals, including routing with BGP and OSPF, switching, NAT, QoS, PKI, DNS, and TCP/IP troubleshooting using packet capture and Wireshark.Strong incident management discipline and clear written and verbal communication with technical and non-technical stakeholders.Ability to work on-site five days per week and participate in an on-call rotation.Preferred qualifications, capabilities, and skills CCNP Security, CCIE Security, ThousandEyes certifications, Cisco Certified Specialist – Secure Firewall, or Cisco Certified Specialist – ISE.Experience migrating ASA to FTD at scale, or FMC to cloud-delivered FMC through CDO-managed environments.Scripting experience in Python and familiarity with Ansible, Git, and CI/CD pipelines for network change.Experience integrating telemetry into Splunk, ELK, Grafana, and SOAR platforms. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.Full timePosting Date: 2026-08-05

Escort guests to rooms and inform guests of all hotel services and features and drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel. The Garden City Hotel features timeless elegance with modern-day comforts. Located in the heart of Garden City, the Hotel is a sto

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. HHM Hotels is proud to be an equal-opportunity employer. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.