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Title: Utility Operations Application Specialist Location: Paramus, NJ 07652 Hybrid Contract: 6+ months About the Role POSITION PURPOSE We seek an experienced Utility Operations Application Specialist to provide operational application support for our regulated utility, with primary focus on Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM). This role serves as a key liaison between field/operations teams and technical delivery partners to ensure these mission-critical platforms are stable, secure, and optimized to support day-to-day utility operations. The specialist will troubleshoot and resolve complex application and data issues, support reporting and integrations, and partner on configuration and enhancements within controlled change processes. The ideal candidate brings strong utility operations experience with hands-on technical skills—particularly SQL proficiency—to support and improve work execution and asset lifecycle business processes. PRIMARY DUTIES / RESPONSIBILITIES • Administer, monitor, and maintain MWM and EAM applications to ensure reliable performance., • Provide Tier 2/3 application support for end users (operations, field, dispatch, planners), including triage, troubleshooting, and root-cause analysis., • Track incidents and requests in ServiceNow, coordinate resolution with internal teams and vendors, and document fixes/workarounds to prevent recurrence., • Execute controlled changes: deploy configuration updates, support application upgrades/patching., • Ensure data integrity, security, and compliance with required utility/IT controls (access management, audit evidence, change control, and documentation)., • Write and optimize SQL queries for data validation, troubleshooting, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent systems., • Develop and maintain support documentation (runbooks, troubleshooting guides, configuration notes, etc)., • Assist with installation, configuration, and troubleshooting of required applications on desktop and mobile devices; coordinate with IT as needed to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal use of applications., • Perform system health checks and proactively identify areas for improvement., • Assist in project planning and execution for new application implementations or major upgrades., • Participate in on-call rotation for critical system support. QUALIFICATIONS Education / Experience / Background • Bachelor’s degree or equivalent required, • 5+ years of experience in utility operations and related applications, • Strong background in enterprise asset management and/or mobile workforce management systems (knowledge of Meter Management / AMI metering is a plus), • Excellent problem-solving skills and attention to detail, • Strong communication skills and ability to work effectively with both technical and non-technical stakeholders, • Passion for environmental sustainability and desire to make a positive impact Knowledge / Skills / Abilities Required: • Good understanding of utility operations and processes., • Hands-on experience supporting Mobile Workforce Management (MWM) and/or Enterprise Asset Management (EAM) systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent troubleshooting, analytical, and problem-solving skills., • Strong communication and interpersonal abilities., • Experience working within IT service management and change control processes (ServiceNow/ITIL concepts)., • Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and version compatibility issues., • Knowledge of IT security best practices., • Data analysis and reporting skills., • Understanding of compliance expectations in a regulated utility environment., • Ability to translate business requirements into technical solutions, • Proficiency creating and maintaining support documentation., • Experience with agile methodologies, • Commitment to continuous learning and improvement Preferred/Plus: • Experience with IFS MWM and/or specific EAM platforms (e.g., HxGN, Kloudgin)., • Metering/AMI or meter management exposure (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and interfaces (APIs, data flows) and coordinating issue resolution across teams/vendors., • Exposure to scripting/automation (e.g., Python, PowerShell)., • Project coordination/management experience. Certification / Licenses / Training • Cloud Infrastructure Certification as a plus (AWS) PHYSICAL REQUIREMENTS / WORK ENVIRONMENT • Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week., • Time flexibility required

Duration: 5 Month Contract POSITION PURPOSE: We seek an experienced Utility Operations Application Specialist to provide operational application support for our regulated utility, with primary focus on Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM). This role serves as a key liaison between field/operations teams and technical delivery partners to ensure these mission-critical platforms are stable, secure, and optimized to support day-to-day utility operations. The specialist will troubleshoot and resolve complex application and data issues, support reporting and integrations, and partner on configuration and enhancements within controlled change processes. The ideal candidate brings strong utility operations experience with hands-on technical skills—particularly SQL proficiency—to support and improve work execution and asset lifecycle business processes. PRIMARY DUTIES / RESPONSIBILITIES: • Administer, monitor, and maintain MWM and EAM applications to ensure reliable performance., • Provide Tier 2/3 application support for end users (operations, field, dispatch, planners), including triage, troubleshooting, and root-cause analysis., • Track incidents and requests in ServiceNow, coordinate resolution with internal teams and vendors, and document fixes/workarounds to prevent recurrence., • Execute controlled changes: deploy configuration updates, support application upgrades/patching., • Ensure data integrity, security, and compliance with required utility/IT controls (access management, audit evidence, change control, and documentation)., • Write and optimize SQL queries for data validation, troubleshooting, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent systems., • Develop and maintain support documentation (runbooks, troubleshooting guides, configuration notes, etc)., • Assist with installation, configuration, and troubleshooting of required applications on desktop and mobile devices; coordinate with IT as needed to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal use of applications., • Perform system health checks and proactively identify areas for improvement., • Assist in project planning and execution for new application implementations or major upgrades., • Participate in on-call rotation for critical system support. QUALIFICATIONS: Education / Experience / Background • Bachelor’s degree or equivalent required, • 5+ years of experience in utility operations and related applications, • Strong background in enterprise asset management and/or mobile workforce management systems (knowledge of Meter Management / AMI metering is a plus), • Excellent problem-solving skills and attention to detail, • Strong communication skills and ability to work effectively with both technical and non-technical stakeholders, • Passion for environmental sustainability and desire to make a positive impact Knowledge / Skills / Abilities Required: • Good understanding of utility operations and processes., • Hands-on experience supporting Mobile Workforce Management (MWM) and/or Enterprise Asset Management (EAM) systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent troubleshooting, analytical, and problem-solving skills., • Strong communication and interpersonal abilities., • Experience working within IT service management and change control processes (ServiceNow/ITIL concepts)., • Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and version compatibility issues., • Knowledge of IT security best practices., • Data analysis and reporting skills., • Understanding of compliance expectations in a regulated utility environment., • Ability to translate business requirements into technical solutions, • Proficiency creating and maintaining support documentation., • Experience with agile methodologies, • Commitment to continuous learning and improvement Preferred/Plus: • Experience with IFS MWM and/or specific EAM platforms (e.g., HxGN, Kloudgin)., • Metering/AMI or meter management exposure (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and interfaces (APIs, data flows) and coordinating issue resolution across teams/vendors., • Exposure to scripting/automation (e.g., Python, PowerShell)., • Project coordination/management experience. Certification / Licenses / Training • Cloud Infrastructure Certification as a plus (AWS) PHYSICAL REQUIREMENTS / WORK ENVIRONMENT • Local Position (Paramus, NJ) preferred with remote work allowed up to 2 days a week., • Time flexibility required

Job Description TITLE: BUSINESS ANALYST DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR, IT FLSA STATUS: EXEMPT JOB DESCRIPTION REVISION: 8/11/26 BASIC FUNCTIONS The Business Analyst is responsible for bridging the gap between business objectives and technology solutions by analyzing processes, gathering requirements, and translating stakeholder needs into actionable project deliverables. This role is critical to ensuring that IT initiatives align with organizational goals, drive operational efficiency, and support compliance with relevant standards and frameworks. The Business Analyst serves as a liaison between business units and IT, facilitating communication, documenting requirements, and supporting project management efforts to deliver value-driven outcomes. This individual has the responsibility and authority to carry out all assigned tasks. SPECIFIC DUTIES ERP System Support & Optimization • Serve as primary liaison between business stakeholders and IT for EPDS and future ERP system requirements., • Analyze, document, and validate business processes to ensure ERP solutions align with operational needs and compliance standards., • Develop and maintain functional specifications, process flows, and user stories for ERP enhancements and new implementations., • Coordinate and execute user acceptance testing (UAT), ensuring system changes meet business objectives and regulatory requirements., • Monitor ERP system performance, identify gaps, and recommend improvements for efficiency, data integrity, and user experience. Continuous Improvement & Future Planning • Evaluate emerging ERP technologies and participate in planning for future system selection, implementation, and integration., • Collaborate with cross-functional teams to align ERP strategy with business goals and regulatory requirements. Documentation, Change & Governance • Maintain detailed process diagrams, and SOPs, • Enforce strict change management aligned with risk, impact, and rollback planning, • Ensure all ERP changes meet audit and compliance traceability requirements STANDARD REQUIREMENTS Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.” METRICS AND MEASURABLES Open Issues for IT Help Desk • Waiting for 3rd Party: Actively reviewed with Management to ensure relevance and appropriate priority., • Waiting for Customer: Target fewer than 15., • Waiting for Support: Target fewer than 10., • Adhere to all business‑defined SLAs for ticket handling. Adherence to Change Management Policies and Procedures • Changes should be executed with minimal impact to business operations., • Communication, backup, recovery planning, and risk assessment must be thoroughly evaluated and completed. Project-Related Work • Complete assigned project tasks within established deadlines., • Provide clear and timely communication regarding project status. Compliance • Maintain compliance with all required regulations, including NIST 800‑171, CMMC and related frameworks. EDUCATION / EXPERIENCE / COMPENTENCY Required • Bachelor’s degree or equivalent experience (2+ years in Business Analyst role), • Strong communication skills Preferred • Experience supporting EPDS or IFS ERP platforms, • Strong communication skills Certifications (Preferred) • Project Management Professional, • Business Analysis Professional PHYSICAL REQUIREMENTS (On-Prem Component) • Ability to lift and rack equipment (up to ~50 lbs), • Hands-on work in data centers/server rooms (cabling, rack/stack), • Availability for after-hours maintenance windows and incident response, • Occasional travel between sites TRAINING REQUIREMENTS ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN BLUE RAVEN’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

IFS experience is required, with strong preference for hands-on IFS Cloud experience. Coordinate with third-party vendors and IFS partners to ensure timely delivery of dependencies and resolution of technical issues. Experience with IFS Apps 10 and/or an Apps 10-to-Cloud migration is highly preferre

Job Description Position Title: Utility Operations Application Specialist Location: Paramus, NJ Duration: 07 Month Contract Status: Onsite, with remote work allowed up to 2 days a week. Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Pay Range: USD $68-70 an hour W2 Client Info / Who they are: Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. Requirements / Who we are looking for: • Bachelor’s degree or equivalent required, • 5+ years of experience in utility operations and related applications, • Strong background in enterprise asset management and/or mobile workforce management systems (knowledge of Meter Management / AMI metering is a plus), • Excellent problem-solving skills and attention to detail, • Strong communication skills and ability to work effectively with both technical and non-technical stakeholders, • Good understanding of utility operations and processes., • Hands-on experience supporting Mobile Workforce Management (MWM) and/or Enterprise Asset Management (EAM) systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent troubleshooting, analytical, and problem-solving skills., • Experience working within IT service management and change control processes (ServiceNow/ITIL concepts)., • Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and version compatibility issues., • Knowledge of IT security best practices., • Data analysis and reporting skills., • Understanding of compliance expectations in a regulated utility environment., • Ability to translate business requirements into technical solutions, • Proficiency creating and maintaining support documentation., • Experience with agile methodologies, • Commitment to continuous learning and improvement, • Experience with IFS MWM and/or specific EAM platforms (e.g., HxGN, Kloudgin)., • Metering/AMI or meter management exposure (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and interfaces (APIs, data flows) and coordinating issue resolution across teams/vendors., • Exposure to scripting/automation (e.g., Python, PowerShell)., • Project coordination/management experience., • Cloud Infrastructure Certification as a plus (AWS Performance Objectives / What you'll be doing: • Administer, monitor, and maintain MWM and EAM applications to ensure reliable performance., • Provide Tier 2/3 application support for end users (operations, field, dispatch, planners), including triage, troubleshooting, and root-cause analysis., • Track incidents and requests in ServiceNow, coordinate resolution with internal teams and vendors, and document fixes/workarounds to prevent recurrence., • Execute controlled changes: deploy configuration updates, support application upgrades/patching., • Ensure data integrity, security, and compliance with required utility/IT controls (access management, audit evidence, change control, and documentation)., • Write and optimize SQL queries for data validation, troubleshooting, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent systems., • Develop and maintain support documentation (runbooks, troubleshooting guides, configuration notes, etc)., • Assist with installation, configuration, and troubleshooting of required applications on desktop and mobile devices; coordinate with IT as needed to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal use of applications., • Perform system health checks and proactively identify areas for improvement., • Assist in project planning and execution for new application implementations or major upgrades., • Participate in on-call rotation for critical system support. Perks of working with US / What We offer: • Competitive Salary., • Health, dental, and vision insurance., • Company 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. “Above and Beyond Talent is an equal opportunity employer and staffing firm.”

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