Oracle Service Cloud (Functional) Consultant
5 days ago
Edison
Job Description • Lead Oracle Service Cloud functional design and configuration., • Gather and analyze customer service and contact center requirements., • Configure case management, workflows, business rules, and knowledge management., • Conduct workshops, fit-gap assessments, and solution demonstrations., • Develop functional specifications and business process documentation., • Support Service Cloud integrations with OFS and enterprise applications., • Lead functional testing and user acceptance activities., • Facilitate training and change management sessions., • Collaborate closely with business and technical teams