Academic Support Coordinator - (Health Sciences Pathway)
1 day ago
Denver
Job Description Title: Academic Support Coordinator - (Health Sciences Pathway) Position Type: Professional Tech Full time College: Community College of Denver Division: Academic Affairs Department: CCD Health and Natural Sciences Pathway Campus: Lowry Campus Location: Denver Salary Range: $52,000.00 - $57,000.00 Who We Are: The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality. Job Summary: This role serves to assist Community College of Denver’s academic departments by providing critical administrative oversight and support in budgeting and purchasing; auditing academic materials for accuracy, student centered focus, and compliance; grant management; and other administrative support. This position reports to the Dean of Health Sciences and will coordinate with department chairs and pathway dean to complete pathway projects. The successful candidate will be equity focused and have a strong demonstrated knowledge of administration strategies, theories, and best practices. Duties & Responsibilities: Student Support • Be the first point of contact for student questions about general class issues, internet and D2L issues, resources offered at CCD, accommodation referrals, past courses, and syllabus concerns. Escalate the question to the appropriate college resource and provide students with a clear path to that resource., • Facilitate and ensure resolution and documentation of student complaint process related to course, faculty, instructor, and/or program related issues., • Ensure website accuracy of programs and pathway materials., • Coordinate with the center for Academic Advising and pathway advisors on all program and course information, and respond to inquiries about pathways, programs, and/or disciplines. Departmental Support • Ensure that internal CCD documents are accurate and current., • Train and support faculty and instructors in completing forms and requirements necessary for student needs such as late add, incomplete, grade change., • Assist in event planning including pathway activities, college-wide events, and discipline events in collaboration with other event planners (Pathway chairs, CWI, SPARC)., • Hire and manage pathway work studies and hourly supports., • Under the direction of the dean and the chair, create, manage, and communicate the pathway calendar, including observation of courses, EASS and industry meetings and activities, departmental and pathway meetings, and trainings., • Coordinate purchasing for the pathway, including grant purchasing; contact vendors when new quotes are required, request invoices, manage PR process, track POs, and maintain/use P-Card., • Under direction of the dean, grant manager, CCD Grants Office, and CCD Fiscal Grant team, coordinate grant documentation including time and effort reporting, equipment purchases and tracking, and contracts with vendors., • Under the direction of the dean, pull and collate data from sources such as COGNOS, Navigate, the Learning Management System, and Degree Works., • Message single cancelled and moved classes to students via the pathway procedure., • Assist in program and pathway project management as required by the dean, including deadlines, assignments, and meetings., • Create and maintain pathway centralized storage platforms. (Archive of syllabi, observations, JDs, advisory boards meeting minutes) Academic Support • Under the direction of the chair, assist with the onboarding/training of new faculty and instructors that are general to all staff within the pathway., • Under the direction of the chair and in coordination with the TLC, assist with review of faculty and instructor D2L usage in alignment with the D2L minimum usage standard., • Under the direction of the dean, engage in syllabus archiving and review based on TLC guidelines, report errors to chairs, and store in centralized location., • Under the direction of the dean, take notes at CTE advisory meetings when requested and maintain them in a centralized location., • Under the direction of the chair, assist with tracking recent student graduates and assist graduates with completing job placement information., • Under the direction of the chair, assist in materials collation and storage for program assessment., • Coordinate with chairs, faculty, and CWI on maintenance of internship, service learning, or other work-based learning placements., • Under direction of chair, assist with coordination of bookstore-related course materials, ensuring the timeliness and accuracy of published required course materials. Other Duties as Assigned. Competencies/KSAs: • Ability to use Microsoft Excel, including formulas, what-if analysis, Power Query, pivot tables, sheet protection, charting, and VLOOKUP., • Ability to use Microsoft Word, including creating accessible documents, locking templates, managing layout, revising from markups, and using headers and footers, tables, and images., • Ability to use Adobe Acrobat Pro, including creating accessible documents, combining files, preparing documents for signature and comments, organizing pages, and protecting documents from editing., • Ability to manage time effectively and prioritize multiple tasks and deadlines with attention to detail., • Ability to communicate clearly and professionally with students, faculty, staff, and vendors., • Ability to maintain confidentiality of student and employee information., • Ability to work independently and as part of a team., • Comfort working in a diverse, urban campus setting., • Willingness to work some evenings and weekends. Minimum Qualifications: Any equivalent combination of education, experience, knowledge, skills, and abilities. Education: Any of the following combination • An associate degree with two years of experience in the competencies and experiences listed and a demonstrated use of the programs, or, • A certificate with three years of experience in the competencies and experiences listed and a demonstrated use of the programs, or, • A high school diploma with four years of experience in the competencies and experiences listed and a demonstrated use of the programs. Experience: • Experience managing a budget, including tracking expenses and purchase orders, preparing financial reports, and reconciling monthly allocations within an organization’s fiscal tracking system., • Experience providing administrative support in an academic, educational, or comparable office setting, including coordinating calendars, meetings, and projects for multiple stakeholders., • Experience providing direct customer or student service, including answering inquiries, resolving concerns, and referring individuals to appropriate resources., • Experience using Microsoft Teams to store and organize materials in an accessible manner, manage privacy and permission settings, and communicate effectively with team members. Preferred Qualifications: Experience: • Demonstrated ability to use Microsoft Power BI effectively., • Fluency in Spanish, Arabic, Vietnamese, and/or Ahmaric. Selection Process: Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above. Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied. Application Instructions: Interested applicants must submit a complete application packet which includes: • Resume, • Cover Letter, • References - Names, phone numbers, addresses, & email addresses of three professional references, to include a former or current supervisor/manager, • Copies of transcripts, official preferred, • Copies of appropriate credentials, if applicable **All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts ***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency. For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042. Additional Information/Benefits: Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students. If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program. CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer. Background checks will be conducted on all finalists for employment consideration. CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
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