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Reservations manager jobs in New York, New YorkCreate job alerts

  • Restaurant Host
    Restaurant Host
    1 day ago
    $20 hourly
    Full-time
    Manhattan, New York

    Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Crosby Bar Host Location: Crosby Bar @ the Crosby Street Hotel Position Type: Full Time, Non-Exempt Tipped Position Reports To: Restaurant Manager We are looking for a friendly, professional Bar Host to join our team at the Crosby Street Hotel, a 3 Michelin Key property in the heart of SoHo As a Bar Host, you will be the welcoming face of our establishment, setting the tone for an exceptional dining and bar experience. You will greet guests on arrival, answer the telephone, take reservations, field emails, and ensure that our guests are seated promptly and in accordance with their preferences. Main Duties • Greet all guests upon arrival with a polished, approachable demeanor., • Provide guests with estimated waiting times while maintaining a professional and courteous attitude during peak or challenging service moments., • Seat guests according to their preferences while carefully balancing customer flow across service stations and manage the reservation book via OpenTable, • Thank guests as they leave, invite them to return, and relay any immediate feedback to the manager on duty., • Maintain seamless communication between the bar, restaurant, and other hotel departments., • Answer incoming calls, manage reservation systems, and field email correspondence promptly., • Actively promote sister Firmdale Hotels and associated dining concepts., • Ensure punctuality and personal responsibility in all tasks. · Please note that this job description is not an exhaustive of tasks and duties, but serves only as a guideline for daily duties, which may change from time to time. What We’re Looking For: • A genuinely friendly, warm, and welcoming presence with a natural flair for hospitality., • Excellent spoken and written English., • Flexible schedule including AM/PM shifts, weekends, and holidays., • Maintain high standard of personal hygiene and appearance at all times., • Ability to stand and move comfortably for long periods., • OpenTable certification or prior experience is preferred, though not required What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, 2026, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, 2026, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at A FIRMDALE HOTEL and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! *Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.*

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  • Barback
    Barback
    1 day ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are seeking a hardworking, organized, and service-oriented Barback to support our bartending and beverage teams in delivering an exceptional experience for our guests. The Barback plays a critical role in maintaining an efficient, clean, and fully stocked bar throughout service. The ideal candidate is highly motivated, attentive to detail, able to anticipate the needs of the bar team, and comfortable working in a fast-paced environment. This role requires strong teamwork, physical stamina, a positive attitude, and a commitment to maintaining Norte's standards of hospitality and excellence. In preparation for our upcoming opening, this position requires participation in a mandatory training program. We offer an inclusive and collaborative work environment, with opportunities for growth within our organization. If you have a passion for hospitality and enjoy working as part of a fast-paced, customer-focused team, we would love to hear from you! Key Responsibilities • Support bartenders throughout service by anticipating and responding to their needs, • Maintain fully stocked bar stations with spirits, wine, beer, mixers, garnishes, glassware, ice, and other necessary supplies, • Prepare and replenish garnishes, juices, syrups, and other bar ingredients as directed, • Maintain adequate ice levels throughout service and replenish ice as needed, • Restock beer, wine, spirits, mixers, and other beverage products throughout the shift, • Retrieve and organize bottles, supplies, and equipment from storage areas, • Assist with opening and closing duties, including bar setup, breakdown, cleaning, and restocking, • Maintain a clean, organized, and sanitary bar, back bar, service areas, and storage spaces, • Collect, wash, polish, and organize glassware and bar equipment as needed, • Remove empty bottles, trash, and other waste promptly and appropriately, • Assist with receiving, organizing, rotating, and storing beverage deliveries, • Monitor inventory levels and communicate low-stock items or shortages to management, • Maintain proper organization of beverage storage areas and ensure products are stored appropriately, • Support bartenders and the beverage team during high-volume service to ensure efficient and seamless operations, • Assist with maintaining proper sanitation and food-safety standards throughout the bar area, • Follow all restaurant policies, procedures, and standards of service, • Comply with all applicable local and state health, safety, and alcohol service regulations, • Communicate effectively with bartenders, servers, managers, and other team members, • Demonstrate professionalism, urgency, and a positive attitude throughout each shift, • Perform additional duties and responsibilities as assigned by management Qualifications • Previous restaurant, barback, beverage, or hospitality experience preferred, • Previous high-volume or fine dining experience, • Basic knowledge of spirits, wine, beer, cocktails, and bar operations, • Strong understanding of restaurant etiquette and hospitality standards, • Knowledge of health and safety regulations, including proper sanitation and allergy protocols, • Strong organizational and time-management skills, • Exceptional teamwork and communication skills, • Ability to anticipate the needs of the bar team and work proactively, • Ability to work efficiently and maintain composure in a fast-paced environment, • Strong attention to detail and commitment to cleanliness, • Positive attitude and willingness to learn and grow within the organization, • Availability to work a flexible schedule, including nights, weekends, and holidays Physical Requirements • Ability to stand and walk for extended periods of time, • Ability to frequently bend, reach, lift, carry, and move throughout the restaurant, • Ability to move and lift items up to 50 lbs as needed, • Ability to safely transport cases of beverages, ice, glassware, and other bar supplies, • Ability to work in a fast-paced environment for extended periods of time Compensation Details • Compensation: $17.00 per hour, plus tips, Tip Credit Laws applicable, • Schedule: Full-time and part-time positions available, • Benefits & Perks: Paid Sick Leave, Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment.

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  • Army Logistics Specialist - Active Duty
    Army Logistics Specialist - Active Duty
    2 days ago
    Full-time
    Crown Heights, Brooklyn

    As an Automated Logistical Specialist, similar to a laborer or freight mover, you’ll perform maintenance management and warehouse functions in order to maintain equipment records. You’ll oversee incoming supplies and equipment, simplify and standardize maintenance data, and raise the quality and accuracy of performance, cost, and parts data through improved maintenance management. At A Glance • Enlisted Soldier, • Officer, • Active Duty, • Army Reserve, • Army National Guard, • Entry Level Requirements • Be a U.S. citizen or permanent resident with a valid Green Card, • 17 to 42 Years Old, • High School Diploma or GED, • Meet Tattoo Guidelines, • No Major Law Violations, • No Medical Concerns Testing & Certifications • 8Nationally Recognized Certifications Available, • 10weeks of Basic Training, • 9weeks of Advanced Individual Training, • 90ASVAB Score: Clerical (CL) Skills You'll Learn • Record Keeping, • Data Collection & Analysis, • Stocking & Storage More To Consider The Army Civilian Acquired Skills Program (ACASP) can reduce the length of your initial training and streamline your assignment process so you can start your Army career sooner. Prior skills or experience relating to this career may put you in position to join the Army at a higher rank, earn more pay, and obtain leadership positions quicker. Work with a recruiter to get started.

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  • Bartender
    Bartender
    1 day ago
    Full-time
    Manhattan, New York

    We are seeking a passionate and professional Bartender to craft exceptional beverages for both bar and restaurant guests, supporting our dynamic beverage program. The ideal candidate will engage with guests to understand their preferences, make thoughtful recommendations, and ensure a memorable experience. We offer an inclusive and collaborative work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, customer-focused environment, we would love to hear from you! Key Responsibilities • Prepare beverages for bar and restaurant guests with precision and enthusiasm, • Engage with guests, provide outstanding service, and utilize beverage offerings to drive engagement and loyalty, • Assess guest preferences and make tailored recommendations, • Maintain comprehensive knowledge of food and beverage menus, including allergens and modifications, • Restock and maintain bar inventory and supplies, • Ensure all orders are placed promptly and accurately into the POS system, • Verify guest identification to ensure legal alcohol consumption, • Comply with all local and state food safety and alcohol service regulations, • Monitor alcohol consumption and follow responsible service procedures, including refusing service when necessary, • Collaborate with team members to ensure seamless service operations, • Maintain a clean, organized, and fully stocked bar for efficient service, • Process all guest payments accurately, • Accurately record tips in accordance with restaurant policies and legal requirements, • Comply with local, state, and restaurant regulations regarding alcohol sale and service Qualifications • Minimum of 2+ years of bartending experience, • Prior high-volume and fine dining experience a plus, • Expertise in spirits, wine, beer, cocktails, and mixology, • ATAP/TIPS Certification preferred, • Proficiency in Toast POS system, • Strong understanding of restaurant etiquette and sequence of service, • Knowledge of health and safety regulations, including allergy protocols, • Exceptional customer service and problem-solving skills, • Ability to thrive in a fast-paced, team-oriented environment, • Availability to work a flexible schedule, including nights, weekends, and holidays Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Compensation Details • Compensation: $17.00 per hour, plus tips , Tip Credit Laws applicable, • Schedule: Full-time and part-time positions available, • Benefits & Perks: Paid Sick Leave, Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment.

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  • Assistant General Manager for Spanish Restaurant
    Assistant General Manager for Spanish Restaurant
    2 days ago
    Full-time
    Manhattan, New York

    Assistant General Manager Socarrat Paella Bar is looking for an enthusiastic, motivated, and dedicated Assistant General Manager (AGM) with a passion for food, wine, hospitality, and restaurant operations. Who We Are Socarrat Paella Bar is a multi-location restaurant group with three locations in NYC, with plans to continue growing. We are looking for team members whose skills will contribute to the growth of the business and who are interested in growing within the company. What You Will Bring to the Table • Strong understanding of food, beverage, reservations, and service operations, • Knowledge of restaurant financials, including sales, liquor cost, food cost, and labor costs, • Excellent understanding of dining room and overall restaurant operations, • Ability to help maintain high performance and profitability while delivering excellent hospitality, • Strong leadership skills and the ability to motivate and develop a team, • Ability to maintain a respectful, professional, and team-oriented attitude toward all staff, • Ability to work closely with the General Manager and assist with daily operations, • Ability to take charge of the restaurant and lead the team when the General Manager is not present Skills & Requirements • 1–2+ years of restaurant management experience, • Experience in a full-service, high-volume restaurant preferred, • Strong knowledge of restaurant systems and processes, • Understanding of food cost, labor cost, and operational controls, • Knowledge of restaurant software and POS systems, • DOH Food Protection Certificate is a plus, • Strong communication and organizational skills, • Spanish speaking is a plus, • Flexible availability, including evenings, weekends, holidays, and special events Administrative & Operational Duties • Assist the General Manager with daily restaurant operations, • Set and help meet goals for service, operations, and financial results, • Maintain excellent customer service and hospitality standards, • Lead and support the front-of-house team during service, • Monitor restaurant staffing, service, cleanliness, and overall execution, • Assist with training, coaching, and development of employees, • Help maintain property, equipment, and restaurant standards, • Inspect and adhere to safety and sanitation guidelines, • Assist with inventory, food cost, labor control, and other operational responsibilities, • Handle guest concerns and provide front-line customer service, • Assist with opening and closing procedures, • Support large parties, private events, holidays, and high-volume services, • Communicate effectively with the kitchen and management team, • Support the General Manager with administrative and operational tasks, • Take responsibility for the restaurant when the General Manager is not present Compensation $25–$30 per hour, depending on experience and qualifications This is a full-time Assistant management position with opportunities for growth within Socarrat Paella Bar. Benefits • Health Insurance, • 401(k), • QTB, • Paid Vacation, • Employee Discount If you are a hands-on restaurant leader who enjoys hospitality, teamwork, and a fast-paced environment, we would love to hear from you.

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  • Food Runner
    Food Runner
    1 day ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are seeking a hardworking, attentive, and service-oriented Food Runner to support both our dining room and open kitchen operations. The Food Runner is an essential member of the service team, responsible for delivering food from the kitchen to the dining room with speed, accuracy, and care while maintaining the presentation and quality established by the Chef. Because Norte features an open kitchen, this position will work closely with the culinary team and may be called upon to assist with finishing plates, garnishing, organizing the pass, and supporting the Chef and kitchen team in multiple capacities. The ideal candidate understands the importance of timing, communication, presentation, and teamwork in a high-volume restaurant environment. This role requires physical stamina, strong attention to detail, the ability to safely carry large food trays and multiple plates, and the ability to remain calm and organized during busy service. The Food Runner must be prepared to move seamlessly between the kitchen and dining room while maintaining Norte's standards of hospitality, food quality, cleanliness, and professionalism. In preparation for our upcoming opening, this position requires participation in a mandatory training program. We offer an inclusive and collaborative work environment, with opportunities for growth within our organization. If you have a passion for hospitality, enjoy working closely with both front and back of house teams, and want to grow with an exciting new restaurant, we would love to hear from you! Key Responsibilities • Deliver food from the kitchen to the dining room promptly, accurately, and professionally, • Ensure all dishes are delivered to the correct table and guest according to the restaurant's service standards, • Maintain awareness of table numbers, seat positions, food orders, and special guest requests, • Carry and safely transport large food trays weighing up to 40 lbs, • Carry and deliver up to three plates at a time while maintaining proper handling and presentation, • Assist the culinary team with finishing, garnishing, and plating dishes as directed by the Chef, • Support the Chef and kitchen team in multiple capacities during service as needed, • Assist with organizing and maintaining the pass and food pickup area, • Review completed dishes for proper presentation, garnishes, modifications, and overall accuracy before leaving the kitchen, • Communicate effectively with the Chef, kitchen team, servers, managers, and other members of the service team, • Ensure food is delivered at the appropriate temperature and with proper presentation, • Assist servers with maintaining an efficient and organized flow of food during service, • Anticipate the needs of both the kitchen and dining room teams and proactively provide support to servers and server assistants throughout operations, • Assist with clearing and resetting service areas as directed by management, • Maintain a clean, organized, and sanitary kitchen pass, service areas, and assigned workspaces, • Assist with restocking plates, trays, service equipment, and other supplies as needed, • Follow all food handling, sanitation, and safety procedures, • Maintain awareness of allergens, dietary restrictions, and special preparation instructions, • Communicate any discrepancies, delays, quality concerns, or guest requests to the appropriate team member immediately, • Demonstrate urgency while maintaining composure and professionalism during high-volume service, • Follow all restaurant policies, procedures, and standards of service, • Perform additional duties and responsibilities as assigned by management or the Chef Qualifications • Previous restaurant, food runner, server assistant, kitchen, or hospitality experience preferred, • Prior high-volume or fine dining experience a plus, • Experience working in or around an open kitchen preferred, • Basic understanding of food presentation and restaurant service standards, • Knowledge of health and safety regulations, including proper food handling, sanitation, and allergy protocols, • Strong understanding of restaurant etiquette and sequence of service, • Excellent communication and teamwork skills, • Strong attention to detail and commitment to food quality and presentation, • Ability to follow direction and execute tasks accurately in a fast-paced environment, • Ability to prioritize multiple tasks and respond quickly to changing service needs, • Ability to work collaboratively with both front and back of house teams, • Positive attitude and willingness to learn and grow within the organization, • Availability to work a flexible schedule, including nights, weekends, and holidays Physical Requirements • Ability to stand and walk for extended periods of time, • Ability to move quickly and safely throughout the restaurant during service, • Ability to frequently bend, reach, lift, carry, and move throughout the restaurant, • Ability to safely lift and carry food trays weighing up to 40 lbs, • Ability to carry up to three plates at a time safely and efficiently, • Ability to work in close proximity to hot surfaces, kitchen equipment, open flames, and other food-service hazards while following established safety procedures, • Ability to work in a fast-paced environment for extended periods of time Compensation Details • Compensation: $17.00 per hour, plus tips, Tip Credit Laws applicable, • Schedule: Full-time and part-time positions available, • Benefits & Perks: Paid Sick Leave, Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment.

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  • Host / Hostess
    Host / Hostess
    1 day ago
    Full-time
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Server Assistant
    Server Assistant
    1 day ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are seeking a Server Assistant to join our Front of House (FOH) team to support smooth service operations and an exceptional guest experience. This role requires strong teamwork, communication, and a commitment to maintaining our standards of excellence. If you have a passion for hospitality and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you! Key Responsibilities • Ensure a clean and organized dining area throughout service., • Set tables with appropriate silverware, glassware, and dishes., • Clear plates and reset tables for the next guests., • Keep service stations clean, organized, and fully stocked., • Maintain effective communication with all team members throughout service., • Assist the Server team with any additional tasks as needed., • Maintain health and safety regulations in all kitchen and dining areas. Qualifications • Minimum of 2+ years previous experience as a Server Assistant, Busser, or similar restaurant role., • Prior Fine Dining and Mexican Restaurant experience a plus., • Strong understanding of restaurant etiquette and sequence of service., • Knowledge of health and safety regulations, including allergy protocols., • Exceptional customer service and problem-solving skills., • Ability to thrive in a fast-paced, team-oriented environment., • Flexibility in work hours, including nights, weekends, and holidays. Physical Requirements • Ability to work standing and walking for extended periods of time., • Ability to move and lift items up to 40 lbs as needed. Compensation, Benefits & Perks • Compensation: $17.00 per hour ($11.35 after tip credit), plus tips, • Medical, Dental, and Vision Insurance, • Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment.

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  • Operations Manager
    Operations Manager
    6 days ago
    $35 hourly
    Part-time
    Manhattan, New York

    OPERATIONS MANAGER Pay: $35 per event Location: In person at East Coast events as scheduled, outdoors and on the road Keep our year-round outdoor sunrise sessions and travel events running smoothly, in every season and at every location, from planning through wrap-up. What you will do • Plan and coordinate year-round outdoor sunrise sessions, sunset sessions, and live events, • Scout and confirm waterfront and outdoor locations, with backup plans for weather and seasonal changes, • Manage schedules, reservations, and attendee communication across East Coast locations, • Coordinate travel logistics for events, including routes, timing, and equipment transport, • Coordinate vendors, venues, food trucks, musicians, and partners, • Set up and break down outdoor spaces before sunrise, including mats, towels, signage, and supplies, • Support guest check-in, questions, and follow-up, including travelers new to the area, • Track attendance, costs, and feedback, and report to the team What we are looking for • Event, operations, or hospitality experience, outdoor or travel events preferred, • Strong organization and communication, • Comfort with Google Calendar, Google Meet, forms, and spreadsheets, • Calm problem-solving at live events, including weather changes, • Early-morning availability year-round (sunrise setup), plus some evenings and weekends, • Willingness to travel along the East Coast as events are scheduled, • Comfort working outdoors in all seasons, • Interest in wellness and yoga

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  • Server / Serveuse
    Server / Serveuse
    1 day ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are seeking a passionate and customer-focused Server to provide an exceptional dining experience for our guests. This role requires team collaboration, strong communication skills, and a commitment to maintaining Norte’s standards of excellence. We offer a collaborative and inclusive work environment, and opportunities for growth within our organization. If you have a passion for hospitality and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you! Key Responsibilities • Deliver exceptional customer service with attentiveness to guest needs., • Offer detailed explanations of menu items and ingredients., • Recommend dishes and pairings to enhance the dining experience., • Maintain comprehensive menu knowledge, including ingredients, descriptions, allergens, and modifications., • Ensure all orders are placed promptly and accurately., • Execute the steps of service to create a seamless and memorable dining experience., • Maintain clear and proactive communication with all team members throughout service. Qualifications • Minimum of 2+ years previous experience as a Server., • Prior Fine Dining and Mexican Restaurant experience a plus., • Proficiency in Toast POS system., • Strong understanding of restaurant etiquette and sequence of service., • Knowledge of health and safety regulations, including allergy protocols., • Exceptional customer service and problem-solving skills., • Ability to thrive in a fast-paced, team-oriented environment., • Flexibility in work hours, including nights, weekends, and holidays. Physical Requirements • Ability to work standing and walking for extended periods of time., • Ability to move and lift items up to 40 lbs as needed. Compensation, Benefits & Perks • Compensation: 17.00 plus tips, Tip Credit Laws Applicable, • Medical, Dental, and Vision Insurance, • Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte Restaurant is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws.

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  • Head Maitre d'
    Head Maitre d'
    2 days ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Back of House Team Member
    Back of House Team Member
    3 days ago
    $20–$24 hourly
    Full-time
    Manhattan, New York

    Back of House (BOH) Staff: Line Cook, Prep Cook, Porter About Norte Norte is bringing the spirit of the asador de barrio to New York—a Neighborhood Mexican Steakhouse where fire, exceptional ingredients, and genuine hospitality bring people together. As the second restaurant from I Am Hospitality, Norte celebrates the traditions of northern Mexico through open-fire cooking, fresh coastal seafood, handmade tortillas, and the recipes our cooks grew up with. We're creating more than a restaurant; we're building a neighborhood gathering place rooted in warmth, craftsmanship, and connection. If you're passionate about hospitality, take pride in your work, and want to help shape an exciting new opening, we'd love to have you on our team. About the Role We are seeking passionate and skilled professionals to join our Back of House (BOH) Team. If you're committed to excellence, teamwork, and creating exceptional dishes, we want you to be part of our journey. Positions Available: Line Cook, Prep Cook, Porter Key Responsibilities Line Cook: • Prepare and cook high-quality dishes in a fast-paced, open-kitchen environment., • Collaborate with the kitchen team on menu execution while maintaining consistency and presentation., • Ensure that food is prepared according to Norte’s recipes and standards., • Maintain cleanliness and organization of the kitchen and workstations., • Assist with inventory and kitchen prep as needed. Prep Cook: • Prepare and assemble ingredients with accuracy and consistency., • Follow prep lists and recipes according to Norte’s standards., • Ensue proper storage of food items to maintain freshness and quality., • Maintain cleanliness and organization of the kitchen and prep stations. Porter: • Clean and sanitize work surfaces, floors, walls, and appliances., • Promptly clean up spills to maintain a safe work environment., • Assist with receiving and organizing equipment and ingredient deliveries., • Maintain organization in food and supply storage areas. Qualifications • 2+ years of experience in a fast-paced open-kitchen environment., • Mexican cuisine experience is a plus., • Passion for high-quality food and attention to detail., • Ability to work in a fast-paced, team-oriented environment., • Strong communication skills and the ability to manage time effectively., • Knowledge of kitchen safety and health regulations., • Flexibility in work hours, including nights, weekends, and holidays. Compensation, Benefits & Perks • Salary Range: $20 - $24 per hour, • Medical, Dental, and Vision Insurance, • Employee Discounts Additional Information This job description is intended to outline the general nature and responsibilities of the role. Duties and responsibilities may evolve based on business needs, and management reserves the right to modify job duties as necessary. Norte is an equal opportunity employer committed to fostering an inclusive work environment. We do not discriminate against any applicant on the basis of race, color, religion, national origin, age, sex, disability status, veteran status, sexual orientation, gender identity or any other status protected by federal, state or local laws.

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  • Floor Manager
    Floor Manager
    21 days ago
    $30–$35 hourly
    Part-time
    Manhattan, New York

    Floor Manager (Part-Time to Full-Time) – Italian Restaurant, Financial District ($30–$35/hr)We're a longtime downtown family-owned Italian restaurant in the Financial District. It's a fast-paced, warm room serving weekday lunch, dinner, group dining and private events. We're looking for a polished, hands-on Floor Manager who thrives on a busy service and treats every guest like family.Schedule: 28–36 hours/week. Weekend and evening availability required.Pay: $30.00–$35.00 per hour, based on experience. Hourly, non-exempt (overtime paid when applicable).What you'll do: • Run the floor during service: open/close, assign sections, lead pre-shift, • Greet and look after guests; resolve issues with warmth and judgment, • Support and coach servers, bartenders, bussers and runners, • Work with the kitchen on pacing and communication, • Handle reservations, seating and group/event bookings on shift, • Manage end-of-shift cash out and reports in Toast, • Uphold NYC health and safety standards What we're looking for: • 2+ years of front-of-house supervisory experience in full-service dining, • Comfortable leading a high-volume, fast-paced floor, • Solid knowledge of Italian wine and cocktails, or eagerness to learn our program, • Toast POS experience a plus, • NYC Food Protection Certificate preferred (or willingness to obtain), • Calm under pressure, organized, guest-first, • Conversational Italian a plus, not required To apply: Reply with your résumé and a short note about why you'd be a great fit.We are an equal opportunity employer.

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  • Overnight Front Desk Receptionist — Hotel
    Overnight Front Desk Receptionist — Hotel
    25 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Overnight Front Desk Receptionist — Hotel CityNest New York | 125 Bowery, New York, NY Night Shift: 12:00 AM–8:00 AM Weekend availability is required CityNest New York is looking for a friendly, responsible, and highly communicative Overnight Front Desk Receptionist to join our hospitality team. This is a guest-facing position. Please do not apply if you are not comfortable actively communicating with guests throughout your shift. Hospitality is about people, and we are looking for someone who genuinely enjoys helping others, solving problems, and creating a welcoming experience. Because this is an overnight position, we need someone who is dependable, independent, organized, and comfortable taking responsibility when management may not be physically present. Responsibilities • Welcome guests and create a warm, professional first impression, • Manage guest check-ins and check-outs, • Communicate with guests in person, by phone, email, and messaging platforms, • Manage reservations and maintain accurate guest information, • Complete daily reports and documentation through our hotel management system, • Use Excel for tracking, reporting, and internal records, • Coordinate with housekeeping and management, • Respond to guest requests and resolve minor issues professionally, • Monitor the property during the overnight shift and report any incidents or maintenance concerns, • Perform room inspections and cleanliness checks when required, • Help ensure common areas remain clean, organized, and guest-ready, • In urgent situations, assist with preparing or cleaning a room when necessary — hospitality is a team effort, • Follow hotel procedures for guest safety, security, deposits, and property issues, • Be able to lift up to 50 lbs when necessary We are looking for someone who takes ownership of their shift, notices problems before they become bigger issues, and is comfortable making responsible decisions. Requirements • Must be available to work overnight shifts from 12:00 AM–8:00 AM, • Weekend availability is mandatory, • Excellent communication and interpersonal skills, • Friendly, professional, and guest-focused personality, • Strong sense of responsibility and reliability, • Punctual and dependable, • Comfortable working independently overnight, • Ability to multitask and stay organized in a fast-paced environment, • Basic Excel knowledge is required, • Comfortable learning hotel reservation and property-management software, • English required, • Spanish strongly preferred, • Additional languages are a major plus Location CityNest New York 125 Bowery New York, NY If you enjoy meeting people, solving problems, staying organized, and taking responsibility for creating a great guest experience, we’d love to hear from you.

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  • Host / Hostess
    Host / Hostess
    26 days ago
    $40–$50 hourly
    Full-time
    Manhattan, New York

    As the first and last point of contact, the Host team sets the tone for the entire luxury dining experience • Guest Welcome & Seating: Provide a warm, polished, and professional greeting to arriving guests. Escort them to their tables while managing coat check and accommodating special seating requests or accessibility needs., • Reservation & Floor Management: Utilize reservation systems (such as Resy) to track floor pacing, manage the waitlist, map out table rotations, and optimize seating capacity., • VIP & Regular Recognition: Identify high-profile guests, regular patrons, and special occasions (birthdays, anniversaries) to communicate details seamlessly to the service staff and management team., • Communication & Coordination: Collaborate with the maître d’, service captains, and managers to ensure fluid communication regarding table statuses, delayed parties, and guest feedback., • Telephone & Inquiry Etiquette: Handle incoming calls with excellent phone etiquette, answering inquiries about the menu, dress code, location, and operating hours professionally, • Restaurant Specialist / Staff: Passionate about the food and beverage industry, delivering excellent customer service, and ensuring a fantastic dining experience for our guests., • Office Sales Assistant: Organized and driven individuals to support our day-to-day office sales operations, manage client inquiries, handle administrative tasks, and assist the sales team in meeting targets

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  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    25 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York🕒 Schedule: Shift-based(8AM–3PM; 3PM–10PM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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  • Head Chef sushi
    Head Chef sushi
    2 months ago
    $25–$28 hourly
    Full-time
    Flushing, Queens

    Omakase Responsibilities The Head Sushi Chef is fully responsible for the quality and execution of Wabi Nori’s counter and table omakase programs. • Develop and maintain the approved 16-course omakase menu: four appetizers, eleven nigiri courses, and one homemade dessert., • Work with management on seasonal menu changes, pricing, and food-cost targets., • Do not change ingredients, portions, or courses without management approval., • Select and inspect all fish and premium ingredients before service., • Prepare an accurate daily omakase par based on reservations and expected walk-ins., • Confirm allergies, dietary restrictions, and special occasions before beginning service., • Maintain consistent rice temperature, seasoning, fish cuts, portions, garnishes, and presentation., • Control the timing and progression of every course so guests are never rushed or left waiting too long., • Personally supervise or approve every omakase plate before it is served., • Explain each course professionally, including the fish, preparation, sauce, garnish, and recommended way to eat it., • Coordinate with the back kitchen so appetizers and dessert are prepared and served at the correct time., • Train another qualified sushi chef who can execute the omakase properly when the Head Sushi Chef is unavailable., • Track premium ingredients carefully, including otoro, chutoro, uni, caviar, wagyu, and seasonal fish., • Prevent unnecessary waste while never serving ingredients that fail Wabi Nori’s freshness or quality standards., • Keep the omakase counter clean, organized, and guest-ready throughout service., • Communicate immediately with management about unavailable ingredients, substitutions, guest complaints, or quality concerns. The Head Sushi Chef is accountable for making sure every omakase guest receives the same high-quality food, service, pacing, presentation, and overall experience.

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  • Personal Assistant (PA)
    Personal Assistant (PA)
    2 months ago
    Full-time
    Clinton Hill, Brooklyn

    We are seeking a highly organized, dependable, and resourceful Personal Assistant to provide hands-on support with day-to-day personal, administrative, and business-related responsibilities. This position is ideal for someone who is proactive, discreet, flexible, and able to anticipate needs without requiring constant direction. The role will require on-call availability at times, so candidates should have a flexible schedule and be comfortable assisting with tasks that may arise outside of traditional business hours. RESPONSIBILITIES • Manage and organize daily schedules, appointments, meetings, and reminders, • Assist with personal and business errands, • Coordinate reservations, appointments, deliveries, and other logistics, • Make phone calls, send emails, and follow up with vendors or contacts as needed, • Assist with organizing documents, files, receipts, and important information, • Help coordinate meetings, business projects, and special requests, • Handle last-minute tasks and time-sensitive assignments, • Pick up or deliver items when necessary, • Assist with purchasing supplies and completing local errands, • Help maintain organized task lists and ensure important deadlines are met, • Assist with basic social media, marketing, flyers, menus, invitations, or promotional materials when needed, • Communicate professionally with businesses, vendors, clients, and other contacts, • Maintain confidentiality regarding all personal and business matters, • Provide general day-to-day support wherever needed IDEAL CANDIDATE The ideal candidate is: • Extremely reliable and punctual, • Organized and detail-oriented, • Able to multitask and prioritize effectively, • Comfortable working independently, • Proactive and able to identify what needs to be done, • Professional in both communication and appearance, • Discreet and trustworthy, • Comfortable handling confidential information, • Able to respond quickly when assistance is needed, • Comfortable with a flexible and occasionally changing schedule, • Tech-savvy and comfortable using email, calendars, smartphones, Google applications, and general office software STRONGLY PREFERRED / PLUSSES • Local to Brooklyn or very familiar with Brooklyn, • Valid driver's license and reliable access to a car, • Graphic design or creative design experience, • Experience using Canva, Adobe Creative Suite, Photoshop, Illustrator, or similar programs, • Social media or marketing experience, • Experience creating flyers, menus, invitations, promotional graphics, or business materials, • Previous Personal Assistant, Executive Assistant, Administrative Assistant, or hospitality experience, • Familiarity with restaurants, nightlife, events, hospitality, or small-business operations AVAILABILITY This position requires someone with flexible availability who can be on call when necessary. There may occasionally be evening, weekend, or last-minute requests depending on the needs of the schedule. This is best suited for someone who understands that personal-assistant responsibilities can vary from day to day and is comfortable working in a fast-paced, changing environment. TO APPLY Please submit your resume along with a short introduction explaining: • Your current availability, • Your experience as a Personal Assistant, Executive Assistant, or in a similar role, • Whether you are local to Brooklyn, • Whether you have a valid driver's license and reliable access to a vehicle, • Any graphic design, Canva, Adobe, marketing, or social media experience, • Why you believe you would be a strong fit for this position We are looking for someone who is dependable, resourceful, creative, professional, and ready to become a trusted right hand for both personal and business needs.

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  • Front Desk Team Member Wanted – Taiwanese Restaurant in LIC
    Front Desk Team Member Wanted – Taiwanese Restaurant in LIC
    2 months ago
    $15–$18 hourly
    Part-time
    Long Island City, Queens

    Overview We are seeking an energetic and friendly Front Desk Team Member to join our vibrant Taiwanese restaurant located in LIC. This role is perfect for someone who thrives in a lively environment, enjoys engaging with guests, and has a passion for delivering exceptional customer service. As the first point of contact, you will create a welcoming atmosphere, ensure smooth operations at the front desk, and support our team in providing an authentic dining experience. This paid position offers an exciting opportunity to develop your hospitality skills while working in a dynamic, multicultural setting. Responsibilities • Greet guests warmly upon arrival and assist with seating arrangements to ensure a positive first impression, • Manage guests efficiently using POS systems (Toast POS), • Answer phone inquiries with professionalism and provide accurate information about the menu, reservations, and restaurant policies, • Handle reservations, waitlist management, and guest inquiries to optimize seating flow and reduce wait times, • Collaborate with kitchen and service staff to coordinate guest needs and enhance overall dining experience, • Packing takeout orders, • Assisting with simple food prep when needed Requirements • Previous experience as a host/hostess or in food service is highly preferred, • Strong communication skills with excellent phone etiquette and guest interaction abilities, • Familiarity with restaurant POS systems (Toast POS) is a plus, • Demonstrated customer service skills with a friendly, professional demeanor, • Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail, • Fluent in English and Chinese Join us to be part of a passionate team dedicated to delivering authentic Taiwanese cuisine and memorable guest experiences! We value energetic individuals who are eager to grow within the hospitality industry while providing top-tier service in a lively setting.

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