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  • Host / Hostess
    Host / Hostess
    hace 7 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Receptionist
    Receptionist
    hace 23 días
    Jornada completa
    Kingsbridge, The Bronx

    ✨ NOW HIRING: BILINGUAL SALON RECEPTIONIST ✨ Beauty Salon & Spa | Full-Time Position We are looking for a high-energy, reliable, and driven individual to join our beauty salon and spa team. The ideal candidate is a high performer who moves with urgency, learns quickly, takes initiative, and is genuinely enthusiastic about the beauty and aesthetics industry. This is an important guest-facing position for someone who is polished, confident, organized, and ready to contribute to the growth of our business. ⚠️ SERIOUS INQUIRIES ONLY We are seeking candidates who are genuinely interested in becoming part of our team—not individuals looking for a temporary role. Applicants must be responsive, professional, and prepared to follow through consistently with interviews, training, and scheduled shifts. SCHEDULE & COMPENSATION: • Full-time: 5 days per week, • Hours: 12:00 PM–8:00 PM, • Friday and Saturday availability is required, • Must be flexible to work between our sister salon locations, • $17 per hour, • Must speak English and Spanish SERVICE & GUEST EXPERIENCE: • Deliver attentive, polished service from greeting through checkout, • Welcome every guest with warmth, confidence, and positive energy, • Communicate professionally and thoroughly when answering questions, • Answer phone calls, messages, and client inquiries promptly, • Schedule, confirm, and manage appointments accurately, • Maintain awareness of the salon, client flow, and guest needs, • Accept payments and complete transactions accurately, • Recommend and upsell services and beauty products, • Learn and confidently explain our services, products, and promotions, • Follow all salon systems, standards, and service workflows, • Help maintain a clean, organized, and professional reception area, • Support opening and closing procedures as scheduled ✅ WHAT WE’RE LOOKING FOR: • High-energy, positive, and enthusiastic personality, • Reliable, punctual, and accountable, • High performer with a strong work ethic, • Quick learner who can retain and apply new information, • Strong communication and multitasking skills, • Confident, polished, and guest-focused presence, • Ability to remain composed in a busy, fast-paced environment, • Willingness to take initiative without needing constant direction, • Flexibility to support our sister salon locations when needed, • Genuine interest in beauty, wellness, and aesthetics, • Enthusiasm for learning about the beauty industry, • Comfortable recommending and selling services and products, • Consistent follow-through and attention to detail 📸 ADDITIONAL RESPONSIBILITIES: Content creation and assistance with social media may occasionally be required. Previous salon, receptionist, customer-service, hospitality, or sales experience is a plus. However, attitude, reliability, consistency, and a willingness to learn matter most. We are looking for someone who is ready to step in, contribute, grow with our team, and help our business thrive. TO APPLY, PLEASE SEND: 1️⃣ A brief introduction explaining why you are interested2️⃣ Your relevant experience and résumé3️⃣ Your complete weekly availability4️⃣ Your earliest available start date Incomplete inquiries may not receive a response.

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  • Produce Associate ($18-$20)
    Produce Associate ($18-$20)
    hace 1 mes
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene. As a member of the Produce team, our team members must take pride in having a vast knowledge of our produce items. They will deliver exceptional guest service, be responsible for display items for the department, monitor waste, and be a strong team player. Responsibilities & Duties: • Help department to maximize sales by providing exceptional guest service., • Ability to increase sales by suggestively selling products to every guest., • Unload products from truck, break down pallets, take in deliveries, and separate produce for sales floor, and cooler., • Process and/or wraps produce items prior to filling displays., • Basic knife skills., • Responsible for product rotation, facing, restocking, culling, product displays., • Adhere to all DOH, DOA and OSHA standards. Handle chemicals (spectrum veggie wash and sanitize solution)., • Follow, maintain and perform safety and sanitation procedures; throughout all shifts., • Communicate effectively with peers and management., • Always maintain professionalism and treat everyone with respect and courtesy., • Must always be guest focus and forward facing., • Adhere to all assigned duties by management team. Minimum Requirements • Minimum of 6 months to 1 year with food handling, guest service and sales experience., • Exceptional guest service, organization, and merchandizing skills., • Ability to retain product knowledge., • Ability to act with a sense of urgency and remain productive in a fast-paced environment., • Must possess problem solving skills., • Empowered team player willing to assist fellow associates. Additional Requirements: • Report to work at the scheduled time, neatly groomed, and the in the correct uniform, • The associate is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 20–75 pounds., • The position requires manual dexterity, visual skills, and the ability to follow written and oral instructions and procedures, • Ability to work within temperature-controlled environments, • Handling and controlling cleaning supplies, • Maintain a clean and safe environment by following Citarella and DOA standards, • Ability to work a flexible schedule including nights, weekends and holidays, • Other duties may be assigned as business needs change. IN RETURN, WE OFFER! Competitive Wages, Medical/Dental/Vision /Company sponsored life insurance benefits, Flexible Spending Accounts, Employee Discounts, Paid Time Off, 401k Retirement Savings Plan with Company Match! Citarella is an Equal Opportunity Employer (EOE)

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  • Receptionist
    Receptionist
    hace 2 meses
    Jornada completa
    Kingsbridge, The Bronx

    ✨ NOW HIRING: BILINGUAL SALON RECEPTIONIST ✨ Beauty Salon & Spa | Full-Time Position We are looking for a high-energy, reliable, and driven individual to join our beauty salon and spa team. The ideal candidate is a high performer who moves with urgency, learns quickly, takes initiative, and is genuinely enthusiastic about the beauty and aesthetics industry. This is an important guest-facing position for someone who is polished, confident, organized, and ready to contribute to the growth of our business. ⚠️ SERIOUS INQUIRIES ONLY We are seeking candidates who are genuinely interested in becoming part of our team—not individuals looking for a temporary role. Applicants must be responsive, professional, and prepared to follow through consistently with interviews, training, and scheduled shifts. SCHEDULE & COMPENSATION: • Full-time: 5 days per week, • Hours: 12:00 PM–8:00 PM, • Friday and Saturday availability is required, • Must be flexible to work between our sister salon locations, • $17 per hour, • Must speak English and Spanish SERVICE & GUEST EXPERIENCE: • Deliver attentive, polished service from greeting through checkout, • Welcome every guest with warmth, confidence, and positive energy, • Communicate professionally and thoroughly when answering questions, • Answer phone calls, messages, and client inquiries promptly, • Schedule, confirm, and manage appointments accurately, • Maintain awareness of the salon, client flow, and guest needs, • Accept payments and complete transactions accurately, • Recommend and upsell services and beauty products, • Learn and confidently explain our services, products, and promotions, • Follow all salon systems, standards, and service workflows, • Help maintain a clean, organized, and professional reception area, • Support opening and closing procedures as scheduled ✅ WHAT WE’RE LOOKING FOR: • High-energy, positive, and enthusiastic personality, • Reliable, punctual, and accountable, • High performer with a strong work ethic, • Quick learner who can retain and apply new information, • Strong communication and multitasking skills, • Confident, polished, and guest-focused presence, • Ability to remain composed in a busy, fast-paced environment, • Willingness to take initiative without needing constant direction, • Flexibility to support our sister salon locations when needed, • Genuine interest in beauty, wellness, and aesthetics, • Enthusiasm for learning about the beauty industry, • Comfortable recommending and selling services and products, • Consistent follow-through and attention to detail 📸 ADDITIONAL RESPONSIBILITIES: Content creation and assistance with social media may occasionally be required. Previous salon, receptionist, customer-service, hospitality, or sales experience is a plus. However, attitude, reliability, consistency, and a willingness to learn matter most. We are looking for someone who is ready to step in, contribute, grow with our team, and help our business thrive. TO APPLY, PLEASE SEND: 1️⃣ A brief introduction explaining why you are interested2️⃣ Your relevant experience and résumé3️⃣ Your complete weekly availability4️⃣ Your earliest available start date Incomplete inquiries may not receive a response.

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  • Brand Representative
    Brand Representative
    hace 2 meses
    $51000–$64000 anual
    Jornada completa
    Manhattan, New York

    Position Overview We are looking for an outgoing and personable Brand Representative to join our team. In this role, you will interact directly with customers, represent our brand and its products, and create positive experiences through knowledgeable and engaging conversations. The ideal candidate is confident, approachable, and enjoys working with people in a fast-paced environment. You will learn our products and services, understand customer needs, and help connect customers with options that are right for them. Responsibilities • Engage with customers and provide a positive, professional experience, • Represent the brand and communicate its products, services, and values, • Learn about customer needs and provide relevant product recommendations, • Explain product features, benefits, pricing, and available options, • Answer questions and provide accurate information to customers, • Demonstrate products and highlight key features when appropriate, • Build relationships through friendly and personalized interactions, • Support customers throughout the decision-making process, • Stay informed about current products, services, promotions, and brand initiatives, • Work toward individual and team performance goals, • Maintain a professional and organized customer-facing environment, • Collaborate with team members to ensure a consistent brand experience, • Participate in ongoing product and brand training Qualifications • Strong communication and interpersonal skills, • Friendly, outgoing, and comfortable starting conversations, • Professional and dependable, • Strong customer service and relationship-building skills, • Ability to listen to customer needs and communicate solutions effectively, • Comfortable working in a fast-paced, customer-facing environment, • Goal-oriented and motivated to achieve results, • Ability to work independently and as part of a team, • Quick learner with the ability to retain product and service information, • Experience in sales, customer service, hospitality, promotions, events, or other customer-facing roles is a plus What We Offer • Competitive compensation, • Performance-based incentives, • Comprehensive product and brand training, • Ongoing coaching and professional development, • Collaborative and supportive team environment, • Opportunities to develop sales, communication, and customer engagement skills, • Opportunities for growth and advancement

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