Customer Support Receptionist
6 days ago
Madison
Job Description Position Summary We are seeking a professional, organized, and customer-focused Receptionist / Customer Support / Administrative Assistant to serve as the first point of contact for our organization. This role blends front desk responsibilities, administrative support, and customer service to help maintain a seamless and efficient office environment. The ideal candidate is detail-oriented, tech-savvy, and able to confidently manage multiple tasks in a fast-paced setting. Hours are M-F 8-4:30pm. This is a temporary position starting immediately and ending on October 30, 2026, with the potential to transition into a permanent role based on performance and business needs. Pay depends of experience. Key Responsibilities Customer Support & Receptionist Duties • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner, • Provide accurate information about products, services, pricing, and policies, • Resolve customer issues, complaints, and concerns efficiently while maintaining a positive experience, • Process orders, returns, exchanges, and refunds as needed, • Track and update customer orders using order management systems, • Document customer interactions, issues, and resolutions in company systems, • Escalate complex or unresolved issues to the appropriate department, • Follow up with customers to ensure satisfaction and problem resolution, • Maintain a strong understanding of company products, services, and procedures, • Assist with billing questions and basic account inquiries, • Collaborate with internal teams (sales, shipping, operations) to support customer needs, • Identify opportunities to improve customer experience and internal processes, • Meet or exceed response time and customer satisfaction goals, • Social Media support Administrative Support • Provide general administrative support to management and staff, • Schedule appointments, meetings, and manage calendars, • Prepare and format documents, reports, and correspondence, • Perform data entry and maintain accurate records, • Organize and maintain physical and electronic filing systems Office Operations & Order Management • Process and track customer orders using shipping software, • Use shipping software to prepare shipments, print labels, and track deliveries, • Coordinate with internal teams and external vendors on order fulfillment, • Monitor inventory of office supplies and reorder as needed, • Assist with additional operational or administrative tasks as assigned Qualifications Required • High school diploma or equivalent, • 3+ years of experience in a receptionist, administrative, or customer support role, • Strong verbal and written communication skills, • Excellent organizational and multitasking abilities Technical & Computer Skills • Strong overall computer proficiency and ability to learn new systems quickly, • Experience with Microsoft Office (Word, Excel, Outlook), • Familiarity with Microsoft Teams for communication and collaboration, • Experience with shipping software, • Accurate data entry and basic reporting skills Preferred • Prior experience in a customer service or order processing environment, • Gardening Experience helpful Key Skills & Competencies • Customer-focused mindset with strong problem-solving skills, • Professional demeanor and positive attitude, • Attention to detail and accuracy, • Strong time management and prioritization abilities, • Ability to handle confidential information with discretion, • Adaptability and willingness to support multiple teams Work Environment • Office setting with frequent interaction with customers, staff, and vendors, • May require sitting for extended periods and occasional lifting (up to 20 lbs)Company DescriptionAt Keene Garlic, you’ll be part of a company rooted in nearly 20 years of quality, sustainability, and support for family farming. We take pride in offering carefully grown, premium products while fostering a workplace where teamwork, learning, and growth are valued. Join us for the opportunity to build your skills, contribute to meaningful work, and grow with a fast growing ecommerce company.At Keene Garlic, you’ll be part of a company rooted in nearly 20 years of quality, sustainability, and support for family farming. We take pride in offering carefully grown, premium products while fostering a workplace where teamwork, learning, and growth are valued. Join us for the opportunity to build your skills, contribute to meaningful work, and grow with a fast growing ecommerce company.