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THE COMPANY: Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable supply. Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company. PRIMARY PURPOSE: The Director, Customer Operations, leads customer service and order management across Formulated Solutions’ sites. This leader owns the customer experience from order entry and confirmation through fulfillment communication, issue resolution, and post-shipment follow-up. The Director builds consistent processes, capable teams, and clear performance measures so customers receive accurate information, dependable commitments, and responsive service in a regulated contract manufacturing environment. As the customer-facing link between Commercial, Planning, Operations, Logistics, Quality, and Finance, the Director makes customer requirements and service risks visible, secures timely decisions, and follows through on commitments. The role contributes customer demand and order insights to the company’s planning process but does not own demand or supply planning, SIOP, procurement, inventory, warehousing, or manufacturing. MAJOR DUTIES AND RESPONSIBILITIES: Customer service and order management • Lead customer service teams across sites; establish common standards for order entry, order confirmation, change management, customer inquiries, and documentation., • Ensure orders, requested dates, product requirements, and customer instructions are captured accurately in the ERP and communicated promptly to the responsible teams., • Oversee order status, backlog, open commitments, and exceptions; provide customers with timely, accurate updates on availability, schedules, shipments, and changes., • Own accurate ERP updates for sales order changes and cancellations; reconcile exceptions with Planning, Finance, and account teams., • Maintain a clear escalation path for delays, shortages, allocation decisions, and service failures; coordinate recovery plans with accountable functional owners and close the loop with customers., • Partner with Commercial to support key customer relationships, business reviews, launches, and changes in demand while ensuring commitments reflect confirmed operational capability., • Direct the key account managers reporting to this role in preparing and following up on quarterly business reviews (QBRs); align service metrics and commitments with Commercial for Bayer, BDF, Kenvue, and Haleon, and Reckitt as applicable. Cross-functional execution and customer requirements • Work with Planning and Operations to confirm realistic promise dates and identify risks to customer commitments; bring customer priorities and order trends into SIOP and other planning forums., • With Planning, reconcile forecasts when sales orders are created, changed, or canceled, including manual adjustments to prevent duplicate or stale ERP demand., • Coordinate with Logistics and site teams on shipping information, customer delivery requirements, and exceptions; monitor delivery outcomes and escalate gaps., • Partner with Quality to route product complaints, deviations, holds, and regulated documentation requests through the approved quality process; communicate approved updates to customers., • Partner with Finance and Commercial to resolve pricing, order, shipment, billing, deduction, and documentation discrepancies; improve the order-to-cash handoff without assuming ownership of collections., • Support new product introductions and technical transfers by defining order setup, customer communication, launch readiness, and service handoffs. Service performance and process improvement • Develop dashboards with consistent definitions, baselines, targets, owners, and review cadence for on-time in-full delivery (OTIF), order accuracy, order acknowledgement time, response and resolution time, backlog, and customer escalations., • Review OTIF by customer and product using 80/20 priorities; track safety stock targets and gaps with Planning and Supply Chain, escalating service risks., • Use customer feedback and data to identify recurring issues; lead corrective actions within Customer Operations and coordinate improvements across functions, tracking results to closure., • Improve ERP data quality, customer records, workflow controls, and standard operating procedures; train teams to use systems consistently and maintain audit-ready records., • Provide executive leadership with concise visibility into service performance, major customer risks, recovery actions, and trends. People leadership and compliance • Recruit, coach, develop, and retain a customer operations team; establish role clarity, service expectations, development plans, and succession depth., • Create a culture of accountability, proactive communication, sound judgment, cross-site collaboration, and respectful customer relationships., • Ensure customer communications, records, and practices meet applicable contracts, company policies, cGMP, confidentiality, and regulatory requirements in partnership with Quality and Legal as appropriate., • Model Formulated Solutions’ values: People First, Quality Obsessed, Customer Focused, Innovation Driven, and Ownership Mindset. QUALIFICATIONS: Required • Bachelor’s degree in business, operations, supply chain, or a related field, or equivalent relevant experience., • At least 8 years of progressive experience in customer service, customer operations, order management, or a related function, including leadership of customer-facing teams., • Experience supporting complex business-to-business manufacturing customers and resolving service issues across multiple functions., • Ability to build processes, coach managers and staff, and improve measurable service outcomes across sites., • Strong working knowledge of order-to-cash workflows and ERP systems; ability to analyze service data, maintain dashboards, and turn findings into action., • Clear written and verbal communication, customer judgment, change leadership, and the ability to influence peers without direct authority., • Strong analytical skills with proven ability to build dashboards, KPIs, and actionable insights., • Ability to travel <15% Preferred • Experience in a CDMO, contract manufacturing, or regulated manufacturing environment, including OTC, pharmaceutical, medical device, beauty, or personal care products., • Experience with NetSuite or a comparable ERP, new product launches, customer portals, and formal customer performance reviews., • Experience standardizing customer service across multiple sites and improving OTIF, order accuracy, or customer satisfaction. ⚠️ Recruitment Disclaimer We kindly request that third-party recruiters and agencies do not contact us regarding any job postings. All hiring is managed internally, and unsolicited outreach or candidate submissions will not be considered.

THE COMPANY: Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world-class Marketing Partners unmatched formulations, innovative packaging, and cost-effective, reliable supply. Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company, we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company. PRIMARY PURPOSE: The Project Manager II leads cross-functional projects from initiation through completion, ensuring that project scope, milestones, deliverables, and customer expectations are clearly defined and achieved. This position manages project planning, execution, resource coordination, risk management, and stakeholder communication to support successful delivery within approved timelines and budgets. The Project Manager II supports New Product Introduction (NPI), product development, technology transfer, and commercialization activities, coordinating internal teams and customers to advance projects into commercial manufacturing. This role also contributes to the development and continuous improvement of Formulated Solutions’ Project Management Office (PMO), including standardized tools, processes, and reporting practices. MAJOR DUTIES AND RESPONSIBILITIES Project Planning and Execution • Lead assigned projects through initiation, planning, execution, monitoring, and closeout., • Define and document project scope, objectives, deliverables, assumptions, constraints, and acceptance criteria with customers and internal stakeholders., • Develop and maintain project plans, schedules, milestones, dependencies, and resource requirements., • Coordinate responsibilities across project teams and establish clear ownership and accountability for deliverables., • Monitor project performance against approved scope, timelines, budgets, and customer commitments., • Identify resource constraints and coordinate with functional leaders to resolve competing priorities., • Maintain accurate project records, action logs, decision logs, and status reports using approved tools. New Product Introduction and Commercialization • Coordinate NPI projects from development through manufacturing readiness and commercial launch., • Partner with Product Development, Analytical Research and Development, Engineering, Quality, Regulatory Affairs, Procurement, Supply Chain, and Operations to align project activities., • Coordinate timelines for material and packaging readiness, analytical testing, scale-up, technology transfer, validation, and required documentation., • Track launch readiness requirements and confirm that required reviews, approvals, and outstanding actions are addressed before progression to the next project phase., • Identify technical, operational, material, or scheduling issues that could affect commercialization and coordinate resolution with appropriate subject matter experts., • Facilitate the transition of completed projects to commercial operations and customer account teams, communicating ongoing responsibilities, commitments, and unresolved risks. Customer and Stakeholder Communication • Serve as the primary project contact for assigned customers and internal stakeholders., • Establish and maintain clear communication regarding project scope, progress, milestones, risks, and decisions., • Lead project kickoff meetings, technical reviews, status meetings, and closeout discussions., • Prepare and present project updates outlining accomplishments, upcoming activities, schedule changes, issues, and recommended actions., • Document meeting outcomes, assign action items, and follow up to ensure timely completion., • Respond to project inquiries and coordinate technical responses with the appropriate functional experts., • Escalate significant issues and decisions requiring leadership support or approval. Risk Management and Change Control • Identify, assess, and monitor project risks throughout the project lifecycle., • Develop mitigation and contingency plans with cross-functional stakeholders., • Facilitate problem-solving activities to resolve issues affecting scope, quality, cost, resources, or delivery., • Assess proposed project changes for their impact on timelines, budgets, resources, technical requirements, and customer commitments., • Coordinate required reviews and approvals before implementing changes., • Maintain current project plans and communicate approved changes to affected stakeholders. Financial and Resource Coordination • Track assigned project budgets, expenditures, and financial commitments in collaboration with Finance and functional leaders., • Monitor customer fee-for-service milestones and confirm completion and supporting documentation., • Coordinate with Finance and Commercial teams to support accurate, timely billing., • Identify potential cost overruns, unplanned work, or changes requiring revised customer agreements and escalate appropriately., • Coordinate project resource needs with department leaders while respecting functional reporting responsibilities. PMO Development and Continuous Improvement • Support the implementation and consistent use of PMO standards, templates, tools, and reporting practices., • Identify opportunities to improve project planning, execution, communication, and delivery., • Promote repeatable processes that reduce rework and improve consistency across projects., • Facilitate lessons-learned discussions and incorporate relevant improvements into future projects., • Contribute to departmental goals, procedures, and performance measures., • Perform other related duties as assigned. QUALIFICATIONS Required Education and Experience • Bachelor’s degree in Business, Engineering, or a related field., • Four to six years of relevant project management experience., • Demonstrated experience managing cross-functional projects from initiation through completion., • Experience developing project plans, managing schedules, coordinating resources, tracking deliverables, and communicating project status., • Experience identifying project risks, resolving issues, and coordinating changes. Preferred Qualifications • Experience in pharmaceutical, over-the-counter (OTC), cosmetic, consumer healthcare, or contract manufacturing environments., • Experience supporting NPI, product development, technology transfer, or commercialization projects., • Familiarity with current Good Manufacturing Practices (cGMP) and regulated manufacturing requirements., • Project Management Professional (PMP) certification or another recognized project management credential., • Experience supporting PMO development or implementing standardized project management practices. CRITICAL SKILLS AND ABILITIES • Strong written, verbal, and presentation skills, including the ability to communicate with customers, technical teams, and leadership., • Ability to lead cross-functional activities and influence results without direct supervisory authority., • Strong organizational and time-management skills, with the ability to manage multiple projects and competing priorities., • Effective analytical, problem-solving, and decision-making skills., • Ability to understand engineering, laboratory, product development, and manufacturing information sufficiently to coordinate activities and recognize issues requiring technical review., • Sound judgment in identifying risks, resolving issues, and escalating concerns., • Adaptability to changing requirements, priorities, and business needs., • Consistent attention to detail, accountability, and follow-through. COMPUTER AND TECHNICAL SKILLS • Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, Word, and OneNote., • Working proficiency in Microsoft Project or comparable project scheduling and tracking software., • Ability to maintain project dashboards, schedules, action logs, and financial tracking tools., • Ability to interpret technical documentation and translate cross-functional inputs into actionable project plans. Education and/or Training • Bachelor’s Degree in Business, Engineering, or other related field., • Project Management Certificate or PMP preferred. This position is based at Formulated Solutions, Largo, FL and requires an on-site office presence to support cross-functional collaboration, customer meetings, manufacturing activities, and project execution. A hybrid work arrangement may be considered based on business needs, project responsibilities, and management approval. On-site attendance is required for activities that need direct coordination with laboratory, engineering, and manufacturing teams. ⚠️ Recruitment Disclaimer We kindly request that third-party recruiters and agencies not contact us regarding any job postings. All hiring is managed internally, and unsolicited outreach or candidate submissions will not be considered.

Job Description Come Join Our Team: We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future! Who We Are: TASI Measurement delivers the most complete portfolio of measurement technologies in the world. TASI Measurement has operations and service centers in North America, Europe, and Asia that allow us to provide exceptional service and support to our global customers who operate in a wide range of markets. We have particular expertise in HVAC, water & wastewater, irrigation, semiconductor, oil & gas, chemical processing, automotive, and industrial processes. TASI Measurement has extensive distribution channels throughout the globe, focused on specific markets, processes, and applications. In addition to flow measurement, TASI Measurement also offers complementary wireless telemetry solutions that can be integrated with sensors or deployed independently. What We Offer: • Competitive salaries, • 10 paid holidays each year, vacation, sick time and volunteer time, • 401(k) with employer match – immediately vested, • HSA, pre-tax health savings program, • Flexible work schedules that promote a healthy work-life balance, • Top-tier medical, dental, and vision insurance, • Employer-paid life insurance, • Pet Insurance, • Tuition Reimbursement, • Scholarship Programs Job Summary: The Senior Strategic Sourcing Lead – North America reports to the Director of Global Sourcing and serves as a corporate supply chain partner to TASI Measurement’s North American business units. The role develops and executes regional and category sourcing strategies while strengthening the sourcing capabilities of local business-unit teams. Working within TASI’s decentralized operating model, the position partners with business-unit leaders and buyer/planners to identify cross-business opportunities, develop preferred suppliers, reduce supply-chain risk, and improve total cost, quality, delivery, lead time, and working capital. The role also coaches and mentors local procurement personnel and helps establish practical sourcing processes, tools, standard work, and performance management routines aligned with the Measurement Business System. The position leads through influence rather than direct authority and must balance local business requirements with the benefits of regional scale, supplier leverage, common processes, and coordinated supply-base strategies. MUST BE LOCATED IN THE GREATER TAMPA BAY AREA. THIS IS AN ON-SITE POSITION. Responsibilities: Responsibilities include, but are not limited to: • Partner with North American business units to understand their operational priorities, supply-chain risks, and sourcing needs and to develop practical improvement plans aligned with business objectives., • Develop and execute regional and category sourcing strategies using spend analysis, market intelligence, cost drivers, technical requirements, supplier capabilities, and total-cost considerations., • Lead supplier selection and sourcing events, including RFQs/RFPs, supplier assessments, bid analysis, negotiations, contracting, qualification, and implementation., • Coach and mentor business-unit buyers and planners in strategic sourcing, negotiation, cost analysis, supplier management, risk mitigation, and effective use of ERP/MRP information., • Develop and deploy common sourcing processes, tools, standard work, and performance routines aligned with MBS while accommodating appropriate business-unit requirements and levels of maturity., • Build and manage a regional preferred-supplier network, identifying opportunities to aggregate spend, leverage TASI’s scale, improve commercial terms, and reduce unnecessary supplier fragmentation., • Manage supplier performance and development using defined quality, delivery, cost, lead-time, responsiveness, capacity, and risk metrics; lead supplier business reviews and ensure corrective actions are completed., • Improve supply-chain resilience through alternate-source qualification, regionalization, nearshoring, continuity planning, capacity assessments, and reduction of geographic, geopolitical, and sole-source risk., • Deliver measurable business results, including validated cost savings, cost avoidance, improved payment terms, reduced lead times, working-capital improvements, and successful sourcing support for new-product introductions., • Establish effective cross-business governance and visibility by maintaining an actionable sourcing pipeline, improving supplier and pricing data, sharing best practices across business units, and communicating progress, risks, and recommendations to BU and TASI leadership. Qualifications: • Bachelor’s degree in supply chain, engineering, business, finance, or a related field, or equivalent relevant experience., • 7+ years of sourcing or procurement experience in an industrial or manufacturing environment., • Proven experience developing category strategies, leading sourcing events, negotiating agreements, and delivering cost improvements., • Experience supporting multiple manufacturing sites or decentralized business units with the ability to manage, • multiple priorities., • Demonstrated ability to coach and develop buyers, planners, or other supply chain professionals., • Experience managing supplier performance, development, risk, and alternate-source qualification., • Strong analytical skills, including spend analysis, business-case development, and results reporting., • Ability to lead change, influence without direct authority, and implement standard processes; lean experience is preferred., • Proficiency with Microsoft Office, including Excel and PowerPoint., • Experience with Epicor, Microsoft Dynamics, or other ERP/MRP systems., • Experience with approved AI-enabled tools, such as ChatGPT, Microsoft Copilot, or comparable tools Preferred Qualifications: • Sourcing engineered, electromechanical, electronic, machined, or other industrial components., • Working knowledge of inventory planning, demand planning, material planning, and forecasting, including the use of MRP data to align inventory and material supply with production requirements., • International or global-sourcing experience and knowledge of import/export compliance., • Experience supporting new product development and production launches., • Applying lean or continuous-improvement methods within procurement or supply chain., • Experience using approved AI-enabled tools for research, analysis, drafting, reporting, or workflow improvement., • Experience with Epicor and/or Microsoft Dynamics ERP systems. Physical Demands & Working Conditions: • This is primarily an on-site role based at the TASI Measurement office in Largo, Florida with some flexibility for hybrid/remote work (~20%)., • Ability to travel domestically and internationally as required (~20%) to business units and suppliers., • Physical Demand(s): Ability to sit and stand for reasonable periods of time., • Visual Demand(s): Ability to view a computer monitor for reasonable periods of time., • Hazard(s): Office environment with travel to customer offices, convention centers, and construction sites Commitment to People and Planet: TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.

Job Description Kickstart Your Career as an Administrator in Training (AIT) – Volunteer Opportunity! Ready to dive into healthcare leadership? We’re looking for a motivated, dedicated individual to join our team as an Administrator in Training. Work side-by-side with senior leaders, gain hands-on experience, and build the skills you need to lead in the healthcare industry. What You’ll Learn & Do: Shadow and assist senior administrators managing daily operations Develop skills in personnel management—recruiting, training, evaluating, and more Get involved in budgeting, finance, and revenue forecasting Learn the ins and outs of regulatory compliance and healthcare laws Collaborate with management on strategic planning and organizational goals Take on special projects and administrative tasks to broaden your experience Who Should Apply: Candidates pursuing the 1,000-hour or 2,000-hour AIT program 1,000-hour applicants: Degree in Health Care Administration or related fields with required coursework 2,000-hour applicants: Bachelor’s degree preferred, plus experience in skilled nursing or long-term care management Prior management and business development experience is a plus Strong leadership, organizational, and communication skills are a must Experience in operations, HR, accounting, marketing, and admissions is highly valued Why This Role Rocks: Gain invaluable real-world experience in healthcare administration Learn from seasoned professionals who invest in your growth Take a major step toward becoming a licensed Nursing Home Administrator Be part of a team committed to transforming lives and elevating care Why Join Us: Competitive compensation and benefits package Engaging, supportive work atmosphere Innovative training and career growth opportunities And so much more! Who We Are: We personalize wellness journeys through skilled nursing and rehabilitation tailored to each individual’s needs. Join us and help turn ordinary expectations into extraordinary outcomes. Ready to jumpstart your healthcare leadership career? Apply now and start your journey as an Administrator in Training! We are an Equal Opportunity Employer. Compliance notice (Florida): This position requires background screening through the Florida Clearinghouse. For more information, visit: info.flclearinghouse.com. This URL is provided to meet state posting requirements.

$40,000 Base, Plus Monthly Incentives Onsite in Our Clearwater, FL Location (Ulmerton Rd) Mid Atlantic Finance, Clearwater, FL is looking for a superstar to work with and support our inside sales team! Strong attention to detail, and the ability to multi-task as well as prioritize time-sensitive projects is necessary. Industry experience is preferred but not required. Bi-Lingual English/Spanish is a plus! • Medical/Dental/Vision Insurance, • 401k Plan with Employer Match, • Accrue PTO from Date of Hire, • Monthly Bonus Incentives, • Advancement Opportunities We Promote from Within, • Monday - Friday Day Shift Schedule with Some OT, Occasional Saturday Shift at Month End, • Assist Buyers in Securing and Delivering All Required Dealer Documents Needed to Process Deals Timely, • Communicate with Internal Departments to Process and Fund Deals, • Maintain Daily and Proper Notation of All Calls, Contacts and Opportunities Using MAF Secure Applications, • Complete the Proper Audit Process, • Excellent Oral and Written Communication Skills, • Strong Interpersonal Skills, • Able to Multi-Task and Meet Varying Deadlines, • Strong Attention to Detail, • Excellent Organizational and Time Management Skills, • Able to Sit at Desk for Prolonged Periods at a Time If This Sounds Like You, Please Reply Below and Include Your Resume Mid-Atlantic Finance Conducts Pre-Employment Background, Drug Screen and Prior Employment Verification Once an Offer of Employment is Extended Who We Are: Founded in 1989, Mid-Atlantic Finance has Become the Premier Non-Prime Auto Finance Source in the Automotive Industry. Contributing to Our Continued Success is the Focus on Technology, and Our Nearly 250 Team Members Who Provide World Class Service to Our Clients, Customers and Partners Nationwide

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us! Customer Experience & Sales Support • Greet customers in a friendly, professional manner and create a positive dealership experience., • Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers., • Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement., • Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy., • Support the sales team with test drives, vehicle presentations, and customer follow-up activities. Dealership Operations Support • Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork., • Support daily dealership operations by helping where needed across departments., • Maintain vehicle inventory presentation and showroom organization., • Help maintain operational flow, organization, and accountability throughout the dealership., • Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey. Team Collaboration • Work closely with the sales and management teams to support and achieve dealership goals., • Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks., • Contribute to a positive, energetic, and team-oriented workplace culture., • Adapt quickly to changing priorities and business needs. High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience. 1 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment. Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations. Positive attitude with a willingness to learn and grow. Valid driver's license and acceptable driving record for the previous 3 years Must be at least 18 years of age Ability to pass a drug test and a background check Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well money matters! Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends. Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done. World Class Training and Development. You can quickly certify on higher levels and prepare for the next role with our manager training programs. Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

THE COMPANY: Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world class Marketing Partners unmatched formulations, innovative packaging and cost effective, reliable supply. Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company. The following information aims to provide potential candidates with a better understanding of the requirements for this role. PRIMARY PURPOSE: The Director, Customer Operations, leads customer service and order management across Formulated Solutions’ sites. This leader owns the customer experience from order entry and confirmation through fulfillment communication, issue resolution, and post-shipment follow-up. The Director builds consistent processes, capable teams, and clear performance measures so customers receive accurate information, dependable commitments, and responsive service in a regulated contract manufacturing environment. As the customer-facing link between Commercial, Planning, Operations, Logistics, Quality, and Finance, the Director makes customer requirements and service risks visible, secures timely decisions, and follows through on commitments. The role contributes customer demand and order insights to the company’s planning process but does not own demand or supply planning, SIOP, procurement, inventory, warehousing, or manufacturing. MAJOR DUTIES AND RESPONSIBILITIES: Customer service and order management • Lead customer service teams across sites; establish common standards for order entry, order confirmation, change management, customer inquiries, and documentation., • Ensure orders, requested dates, product requirements, and customer instructions are captured accurately in the ERP and communicated promptly to the responsible teams., • Oversee order status, backlog, open commitments, and exceptions; provide customers with timely, accurate updates on availability, schedules, shipments, and changes., • Own accurate ERP updates for sales order changes and cancellations; reconcile exceptions with Planning, Finance, and account teams., • Maintain a clear escalation path for delays, shortages, allocation decisions, and service failures; coordinate recovery plans with accountable functional owners and close the loop with customers., • Partner with Commercial to support key customer relationships, business reviews, launches, and changes in demand while ensuring commitments reflect confirmed operational capability., • Direct the key account managers reporting to this role in preparing and following up on quarterly business reviews (QBRs); align service metrics and commitments with Commercial for Bayer, BDF, Kenvue, and Haleon, and Reckitt as applicable. Cross-functional execution and customer requirements • Work with Planning and Operations to confirm realistic promise dates and identify risks to customer commitments; bring customer priorities and order trends into SIOP and other planning forums., • With Planning, reconcile forecasts when sales orders are created, changed, or canceled, including manual adjustments to prevent duplicate or stale ERP demand., • Coordinate with Logistics and site teams on shipping information, customer delivery requirements, and exceptions; monitor delivery outcomes and escalate gaps., • Partner with Quality to route product complaints, deviations, holds, and regulated documentation requests through the approved quality process; communicate approved updates to customers., • Partner with Finance and Commercial to resolve pricing, order, shipment, billing, deduction, and documentation discrepancies; improve the order-to-cash handoff without assuming ownership of collections., • Support new product introductions and technical transfers by defining order setup, customer communication, launch readiness, and service handoffs. Service performance and process improvement • Develop dashboards with consistent definitions, baselines, targets, owners, and review cadence for on-time in-full delivery (OTIF), order accuracy, order acknowledgement time, response and resolution time, backlog, and customer escalations., • Review OTIF by customer and product using 80/20 priorities; track safety stock targets and gaps with Planning and Supply Chain, escalating service risks., • Use customer feedback and data to identify recurring issues; lead corrective actions within Customer Operations and coordinate improvements across functions, tracking results to closure., • Improve ERP data quality, customer records, workflow controls, and standard operating procedures; train teams to use systems consistently and maintain audit-ready records., • Provide executive leadership with concise visibility into service performance, major customer risks, recovery actions, and trends. People leadership and compliance • Recruit, coach, develop, and retain a customer operations team; establish role clarity, service expectations, development plans, and succession depth., • Create a culture of accountability, proactive communication, sound judgment, cross-site collaboration, and respectful customer relationships., • Ensure customer communications, records, and practices meet applicable contracts, company policies, cGMP, confidentiality, and regulatory requirements in partnership with Quality and Legal as appropriate., • Model Formulated Solutions’ values: People First, Quality Obsessed, Customer Focused, Innovation Driven, and Ownership Mindset. QUALIFICATIONS: Required • Bachelor’s degree in business, operations, supply chain, or a related field, or equivalent relevant experience., • At least 8 years of progressive experience in customer service, customer operations, order management, or a related function, including leadership of customer-facing teams., • Experience supporting complex business-to-business manufacturing customers and resolving service issues across multiple functions., • Ability to build processes, coach managers and staff, and improve measurable service outcomes across sites., • Strong working knowledge of order-to-cash workflows and ERP systems; ability to analyze service data, maintain dashboards, and turn findings into action., • Clear written and verbal communication, customer judgment, change leadership, and the ability to influence peers without direct authority., • Strong analytical skills with proven ability to build dashboards, KPIs, and actionable insights., • Ability to travel

THE COMPANY: Formulated Solutions is redefining the Pharmaceutical and Self-Directed Consumer Healthcare CDMO experience through creativity and invention; delivering our world-class Marketing Partners unmatched formulations, innovative packaging, and cost-effective, reliable supply. Formulated Solutions is and shall always be a company of people with the knowledge and dedication to provide our Marketing Partners with a single source solution for delivering quality and innovative products to market. We shall embrace changes and new opportunities as a vehicle to continually develop and grow sustainable relationships. As a company, we shall never accept anything less than a culture that fosters creativity, growth, and profitability for both our Partners and the company. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. PRIMARY PURPOSE: The Project Manager II leads cross-functional projects from initiation through completion, ensuring that project scope, milestones, deliverables, and customer expectations are clearly defined and achieved. This position manages project planning, execution, resource coordination, risk management, and stakeholder communication to support successful delivery within approved timelines and budgets. The Project Manager II supports New Product Introduction (NPI), product development, technology transfer, and commercialization activities, coordinating internal teams and customers to advance projects into commercial manufacturing. This role also contributes to the development and continuous improvement of Formulated Solutions’ Project Management Office (PMO), including standardized tools, processes, and reporting practices. MAJOR DUTIES AND RESPONSIBILITIES Project Planning and Execution • Lead assigned projects through initiation, planning, execution, monitoring, and closeout., • Define and document project scope, objectives, deliverables, assumptions, constraints, and acceptance criteria with customers and internal stakeholders., • Develop and maintain project plans, schedules, milestones, dependencies, and resource requirements., • Coordinate responsibilities across project teams and establish clear ownership and accountability for deliverables., • Monitor project performance against approved scope, timelines, budgets, and customer commitments., • Identify resource constraints and coordinate with functional leaders to resolve competing priorities., • Maintain accurate project records, action logs, decision logs, and status reports using approved tools. New Product Introduction and Commercialization • Coordinate NPI projects from development through manufacturing readiness and commercial launch., • Partner with Product Development, Analytical Research and Development, Engineering, Quality, Regulatory Affairs, Procurement, Supply Chain, and Operations to align project activities., • Coordinate timelines for material and packaging readiness, analytical testing, scale-up, technology transfer, validation, and required documentation., • Track launch readiness requirements and confirm that required reviews, approvals, and outstanding actions are addressed before progression to the next project phase., • Identify technical, operational, material, or scheduling issues that could affect commercialization and coordinate resolution with appropriate subject matter experts., • Facilitate the transition of completed projects to commercial operations and customer account teams, communicating ongoing responsibilities, commitments, and unresolved risks. Customer and Stakeholder Communication • Serve as the primary project contact for assigned customers and internal stakeholders., • Establish and maintain clear communication regarding project scope, progress, milestones, risks, and decisions., • Lead project kickoff meetings, technical reviews, status meetings, and closeout discussions., • Prepare and present project updates outlining accomplishments, upcoming activities, schedule changes, issues, and recommended actions., • Document meeting outcomes, assign action items, and follow up to ensure timely completion., • Respond to project inquiries and coordinate technical responses with the appropriate functional experts., • Escalate significant issues and decisions requiring leadership support or approval. Risk Management and Change Control • Identify, assess, and monitor project risks throughout the project lifecycle., • Develop mitigation and contingency plans with cross-functional stakeholders., • Facilitate problem-solving activities to resolve issues affecting scope, quality, cost, resources, or delivery., • Assess proposed project changes for their impact on timelines, budgets, resources, technical requirements, and customer commitments., • Coordinate required reviews and approvals before implementing changes., • Maintain current project plans and communicate approved changes to affected stakeholders. Financial and Resource Coordination • Track assigned project budgets, expenditures, and financial commitments in collaboration with Finance and functional leaders., • Monitor customer fee-for-service milestones and confirm completion and supporting documentation., • Coordinate with Finance and Commercial teams to support accurate, timely billing., • Identify potential cost overruns, unplanned work, or changes requiring revised customer agreements and escalate appropriately., • Coordinate project resource needs with department leaders while respecting functional reporting responsibilities. PMO Development and Continuous Improvement • Support the implementation and consistent use of PMO standards, templates, tools, and reporting practices., • Identify opportunities to improve project planning, execution, communication, and delivery., • Promote repeatable processes that reduce rework and improve consistency across projects., • Facilitate lessons-learned discussions and incorporate relevant improvements into future projects., • Contribute to departmental goals, procedures, and performance measures., • Perform other related duties as assigned. QUALIFICATIONS Required Education and Experience • Bachelor’s degree in Business, Engineering, or a related field., • Four to six years of relevant project management experience., • Demonstrated experience managing cross-functional projects from initiation through completion., • Experience developing project plans, managing schedules, coordinating resources, tracking deliverables, and communicating project status., • Experience identifying project risks, resolving issues, and coordinating changes. Preferred Qualifications • Experience in pharmaceutical, over-the-counter (OTC), cosmetic, consumer healthcare, or contract manufacturing environments., • Experience supporting NPI, product development, technology transfer, or commercialization projects., • Familiarity with current Good Manufacturing Practices (cGMP) and regulated manufacturing requirements., • Project Management Professional (PMP) certification or another recognized project management credential., • Experience supporting PMO development or implementing standardized project management practices. CRITICAL SKILLS AND ABILITIES • Strong written, verbal, and presentation skills, including the ability to communicate with customers, technical teams, and leadership., • Ability to lead cross-functional activities and influence results without direct supervisory authority., • Strong organizational and time-management skills, with the ability to manage multiple projects and competing priorities., • Effective analytical, problem-solving, and decision-making skills., • Ability to understand engineering, laboratory, product development, and manufacturing information sufficiently to coordinate activities and recognize issues requiring technical review., • Sound judgment in identifying risks, resolving issues, and escalating concerns., • Adaptability to changing requirements, priorities, and business needs., • Consistent attention to detail, accountability, and follow-through. COMPUTER AND TECHNICAL SKILLS • Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, Word, and OneNote., • Working proficiency in Microsoft Project or comparable project scheduling and tracking software., • Ability to maintain project dashboards, schedules, action logs, and financial tracking tools., • Ability to interpret technical documentation and translate cross-functional inputs into actionable project plans. Education and/or Training • Bachelor’s Degree in Business, Engineering, or other related field., • Project Management Certificate or PMP preferred. This position is based at Formulated Solutions, Largo, FL and requires an on-site office presence to support cross-functional collaboration, customer meetings, manufacturing activities, and project execution. A hybrid work arrangement may be considered based on business needs, project responsibilities, and management approval. On-site attendance is required for activities that need direct coordination with laboratory, engineering, and manufacturing teams. Recruitment Disclaimer We kindly request that third-party recruiters and agencies not contact us regarding any job postings. All hiring is managed internally, and unsolicited outreach or candidate submissions will not be considered.